Inter-Tel Glx Installation And Field Maintenance Manual

							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
: 
D. 
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLP) KEYS 
(EXECUTIVE KEYSET ONLY) 
3.07 The Executive Keyset has 12 DSS/BLF keys that provide one- 
key intercom access to each of the 12 keysets. 
The LEDs under 
the DSS/BLF keys create a busy lamp field and flash at different 
rates to indicate the status of each keyset. 
Each flash rate has 
a distinct meaning, as described below. 
Flash rates are given in 
interruptions per minute (IPM) or seconds on/off. 
: . . 
I:.:: 
._.. 
‘: 
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Flash Rate Indication 
STEADY (constantly lit) The keyset is busy. 
LOCK-OUT FLASH The keyset is in lock-out (off hook 
(0.5 sec. on/3.5 sec. off) with no activity or unplugged). 
SLOW FLASH (30 IPM) 
An outside call is recalling. 
(1.0 sec. on/l.0 sec. off) 
DND FLASH 
The keyset is in do-not-disturb. 
(3.5 sec. 
on/O.5 sec. off) 
MEDIUM FLASH (60 IPM) 
The keyset is in call forward mode. 
E. 
AUDIBLE 
3.08 There 
through the 
and related SIGNALS 
are several types of audible signals that are heard 
keysets internal speaker or handset. 
The signals 
features are described below. 
Ring Tones and Busy Signals 
3.09 Ring tones and busy signals are heard through the handset 
or the keysets internal speaker. 
When the speakerphone is in 
use (keyset is on hook), ring tones and busy signals normally 
heard through the handset are heard through the keysets internal 
speaker. 
, 
Tone/Signal Indication 
Long ring tone every 6 
seconds 
(- - -) 
Incoming or transferred outside 
call is ringing in. 
Outside call is recalling from 
hold. 
One-double ring tone (--) Incoming intercom call can be 
answered handsfree. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION c MAINTENANCE Issue 1, 
November 1985 
Tone/Signal 
, 
Double ring tone every 2 
seconds (-- -- --) 
One triple ring tone (---) 
Busy signal (- - - - - - - -) 
Five busy signal (- - - - -), 
then music, if available 
Triple ring tone every 15 
seconds (--- --- ---) 
Four fast ring tones every 2 
seconds (---- ---- ----) 
Fast busy signal 
(---------) 
Indication 
Private intercom call ringing 
in. 
You have accessed the paging 
equipment. 
C.O. line is busy. 
Your keyset is restricted from 
accessing the selected C.O. 
line. 
All conference circuits are 
busy when you attempt to 
establish a conference with 
an outside call. 
You are camped on to a busy 
keyset. 
Unsupervised conference (initi- 
ated by you) still in pro- 
gress. 
The called keyset is in do-not- 
disturb. 
You dialed an invalid or un- 
equipped intercom number. 
Your keyset is toll restricted. 
The inactivity timer expired. 
Another keyset is camped on to 
the busy keyset you are call- 
ing. 
All intercom channels are busy. 
All conference circuits are 
busy when you attempt to 
establish a conference with 
an intercom call. 
Call forward cannot be com- 
pleted. 
Off-Hook Ringing for Call Waiting 
3.10 When the keyset is in use, 
it will ring every 6 seconds to 
notify the user that an intercom or transferred call is waiting. 
A short ring tone and a slow-flashing line key indicate an out- 
side call waiting: 
a double ring tone and a slow-flashing SYS 
HOLD key indicate an intercom call waiting. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 
Immediate Ringing 
3.11 A called keyset rings immediately after the keyset circuit 
,is tested and found to be idle. Outside calls ringing in at more 
than one keyset ring at the keysets simultaneously to avoid a 
random-ringing effect. 
Confirmation Tones 
3.12 The system produces a confirmation tone to acknowledge that 
a key has been pressed on the keyset. These tones are heard 
through the handset or internal speaker for as long as the key is 
depressed. DTMF tones are heard while dialing or when a speed- 
dial number is dialed. A confirmation tone is heard each time a 
key is pressed while programming. 
F. VOLUME CONTROLS 
3.13 The ringer volume and speaker volume are controlled by 
separate thumbwheels on the side of the keyset. 
3.14 To increase the handset receiver volume, Standard and Exec- 
utive Keysets can be equipped with handset amplifiers. Inter-Tel 
recommends the Walker Equipment Corporation Modular Handset Am- 
plifier, model WlO. This is an external device that is placed 
between the keyset and the handset. Refer to page 2-12 for 
specifications and page 3-20 for installation instructions. 
G. SPEAKERPHONE 
3.15 Every keyset has an integrated speakerphone that allows 
handsfree operation on outside calls and handsfree answering of 
intercom calls. The speakerphone is automatically activated by 
incoming intercom calls or when a line key is pressed while the 
keyset is on hook. The ON/OFF key is used to transfer the voice 
path between the handset and the speakerphone and to hang up from 
handsfree calls. 
t 
3.16 There are two keyset programming options that can affect 
the speakerphone. Keyset option 2 disables the handsfree feature 
on incoming intercom calls. Keyset option 4 disables the feature 
that automatically activates the speakerphone when a line key is 
pressed. With either option enabled, the ON/OFF key is used to 
control the speakerphone. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 
H. HEADSET CONNECTION AND OPERATION 
3.17 Two types of 4-conductor, modular headsets can be attached 
to the keysets: headsets that have dynamic microphones or head- 
sets with carbon microphones that have an external AC power 
source. When the headset is attached, the headset feature code 
(#04) must be entered to enable it. The headset is activated 
when the keyset user receives a handsfree intercom call, presses 
the ON/OFF key, or presses a line key. The ON/OFF key is also 
used to disconnect calls. 
NOTE: The speakerphone cannot be used when a headset is enabled 
(headset code #04 has been entered). 
3.18 To connect a headset: 
(1) Disconnect the handset by unplugging the coiled handset 
cord from the base of the keyset. Leave the handset in 
the cradle. 
(2) Insert the headset plug into the vacant handset jack. 
(3) While on hook, dial #04 to enable the headset feature. 
3.19 To disconnect the headset: 
(1) Reattach the handset. 
(2) While on hook, dial #04 to disable the headset feature. 
I. DATA DEVICE INTERFACE (EXECUTIVE KEYSET ONLY) 
3.20 The Executive Keyset has a 4-conductor, modular jack (la- 
beled DATA) that can be used for connecting a data device (such 
as a data terminal or personal computer) that has a direct-con- 
nection modem with an RJll C.O. line interface. The keyset is 
used to dial an outside or intercom number: the keyset user then 
presses the DATA key to connect the C.O. 
line or intercom channel 
to the data device. 
3.21 While the data device is connected to a C.O. line or 
intercom channel, the keyset user cannot place or receive calls. 
The keyset appears busy for incoming intercom calls. 
If an 
outside call rings in or an intercom call camps on to the busy 
keyset, the call waiting signals do not interfere with the data 
transmission. 
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							INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1985 
3.22 To connect the data device to the Executive Keyset: 
(1) Locate the interface cable coming from the data device. 
If necessary, refer to the devices user manual for the 
location of the cable. The RJll connector on the end of 
the cable must be compatible with the keyset DATA jack. 
(2) Insert the connector end of the data device interface 
cable into the keyset DATA jack. 
3.23 To 
access a remote computer using a C.O. line: 
(1) Lift the handset and press an unlit line key. 
(2) Dial the telephone number of the computer to be ac- 
cessed. 
(3) When you hear the modem tone, press the DATA key. The 
DATA key flashes slowly. 
(4) Replace the handset and operate the data device accord- 
ing to the manufacturers instructions. 
3.24 
To access a remote computer using an intercom channel: 
(1) Lift the handset and press the desired DSS/BLF key. 
(2) Notify the called party that you wish to connect the 
data device. 
(3) When the called party activates the remote computer by 
pressing the DATA key, you hear modem tone. Press your 
DATA key. Both DATA keys flash slowly. 
(4) Replace the handset and operate the data device accord- 
ing to the manufacturers instructions. 
3.25 To terminate the connection with the computer: 
- 
EITHER, press the DATA key. The C.O. 
line or intercom 
channel is disconnected and the DATA key is unlit. 
OR, if you wish to speak to the party at the computer site 
after the data has been transmitted, lift the handset and 
press the DATA key. This can only be done if the modem at 
the computer site can be turned off without dropping the C.O. 
line. 
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							INTER-TEL PRACTICES 
FEATURES 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
4. 
INTERCOM CALLS 
4.01 The GLX System has two intercom channels that allow keyset 
users to place calls to one another. 
Intercom calls,can be 
placed by dialing a two-digit intercom number (10-211, pressing a 
DSS/BLF key on an Executive Keyset, or dialing 0 to call the 
attendant. Intercom numbers are assigned to keysets in the order 
that the station cables are connected to the KSU (refer to page 
3-6). Intercom calls ring in handsfree unless keyset option 2 is 
enabled (refer to paragraphs 4.03 and 4.04 below). 
If desired, a 
keyset user can camp on to a busy keyset and wait until the key- 
set is available. Other features that apply to intercom calls 
(call waiting, conferencing, paging, do-not-disturb, and call 
forwarding) appear on pages 7-26 through 7-30. 
4.02 The following 
intercom features are described in this 
section: 
A. 
Ring Intercom First 
B. 
Private Intercom Calls 
c. Receiving and Placing Intercom Calls 
D. 
DSS/BLF Key Skipping (Executive Keyset Only) 
A. RING INTERCOM FIRST 
4.03 Incoming intercom 
microphone to allow the calls activate the keysets speaker and 
user to answer handsfree. 
The handsfree 
intercom feature can be disabled for a specific 
abling keyset option 2. keyset by en- 
in as private This causes all incoming calls to ring 
intercom calls. 
The keyset user hears a double 
ring tone every 2 seconds and must lift the handset or press the 
ON/OFF key to answer. 
B. PRIVATE INTERCOM CALLS 
4.04 When desired, a keyset user can place a private (non-hands- 
free) call to another keyset by dialing 8 before dialing the 
intercom number or before pressing a DSS/BLF key on the Executive 
Keyset. This causes the call to ring in as a private intercom 
call instead of ringing in handsfree. 
double ring The called party hears a 
tone every 2 seconds and must lift the handset or 
press the ON/OFF key to answer. 
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							INTER-TEL PRACTICES 
GLX INSTALLATION t MAINTENANCE FEATURES 
Issue 1, 
November 1985 
C. RECEIVING AND PLACING INTERCOM CALLS 
NOTE: 
Procedures apply to both Standard 
less otherwise specified. or Executive Keysets un- 
4.05 To receive an intercom call: If you hear one double ring 
tone and a call announcement and the ON/OFF key is lit: 
EITHER, respond handsfree. 
OR, lift the handset for privacy. The ON/OFF key is unlit. 
4.06 To receive a private intercom call: If you hear a double 
ring tone every 2 seconds: 
EITHER, lift the handset. 
OR, press the ON/OFF key to speak handsfree. 
The ON/OFF key 
lights. You hear a confirmation tone and .a double ring tone. 
4.07 
To place an intercom call: 
NOTE: When placing an intercom call, begin dialing before the 
inactivity timer expires. 
If the timer expires, the system locks 
out the keyset; if the handset is off hook, the system also sends 
a fast busy signal until you hang up. 
(1) Lift the handset. 
(2) If you want to place a private intercom call, dial 8. 
(3) Dial the desired intercom number or press the desired 
DSS/BLF key (Executive Keyset only). 
The DSS/BLF key 
lights. 
a. 
b. 
C. 
If you called a handsfree keyset, speak after you 
hear the double ring tone. 
If you placed a private 
intercom call or called a 
keyset with the handsfree feature disabled, you hear 
a double ring tone every 2 seconds until answered. 
If you dialed an inv.alid intercom 
intercom channels are busy, you 
signal. number or if both 
hear a fast busy 
4.08 If the desired keyset is busy, 
you can press the lit 
DSS/BLF key or dial the intercom number and camp on until the 
party is available. If the keyset has a previous intercom call 
waiting, you hear a continuous fast busy signal. 
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							INTER-TEL PRACTICES 
GLX INSTALLATION c MAINTENANCE FEATURES 
Issue 1, 
November 1985 
4.09 To initiate intercom camp-on: 
When you hear a busy signal, 
do not hang up. 
After the fifth busy signal, you camp on and 
hear music, if available. 
(If you hear a continuous fast busy 
signal, another keyset is camped on to the keyset. 
Hanq up and 
try later.) 
usual. When the keyset is available, your call rings in as 
D. 
DSS/BLF KEY SKIPPING (EXECUTIVE KEYSET ONLY) 
4.10 Executive Keysets 
have DSS/BLF keys that can be used to 
place intercom calls. If an Executive Keyset user presses a 
DSS/BLF key while on an intercom call, 
the current call is 
dropped and a call is placed to the keyset associated with the 
pressed DSS/BLF key. This is faster than pressing and releasing 
the hookswitch and then pressing the desired DSS/BLF key. 
4.11 To use DSS/BLF key skipping: When you are finished with an 
intercom call and wish to place another intercom call, 
do not 
hang up. Press the DSS/BLF key of the party you wish to call. 
You are disconnected tram the first call and hear the second call 
ring as usual. 
NOTE: Pressing a DSS/BLF key and hanging up while on an outside 
call transfers the outside call to the called keyset. 
Refer to 
page 7-25. 
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							INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE FEATURES 
Issue 1, 
November 1985 
,. 
5. OUTSIDE CALLS 
5.01 The following outside call features are described in this 
section: 
A. 
B. 
c. 
D. 
E. 
F. 
G. 
H. 
I. Receiving and Placing Outside Calls 
Outside Dial Tone Restore and Timed Hookflash 
Line Key Skipping 
On-Hook Dialing of Outside Calls 
. Speed Dialing : 
:, . 
,_ ._. I 
Last Number Redial 
Placing Calls on Hold 
Automatic Recall Timers 
Call Transfer (Executive Keyset only) 
A. 
RECEIVING AND PLACING OUTSIDE CALLS 
5.02 To receive an outside call: 
When you see a slow-flashing 
line key andhear a ring tone every 6 seconds (at your keyset or 
another keyset), lift the handset and press the slow-flashing 
line key. The call is connected and the line key is steadily 
lit. 
5.03 To place an outside call: 
(1) Lift the handset and press an unlit line key. 
If you 
hear a busy signal, you tried to access a busy C.O. line 
or the C.O. line you selected is restricted. 
Line key 
is lit when the line has been accessed. 
(2) Dial the desired telephone number. 
You may manually 
dial the number or use the speed-dial or redial fea- 
tures. If you hear a fast busy signal after dialing, 
your keyset is toll restricted. 
B. OUTSIDE DIAL TONE RESTORE AND TIMED HOOKFLASH 3 
5.04 The GLX System is designed to send a timed hookflash when 
the keyset user presses the line key (or the FLASH key on the 
Executive Keyset) while on an outside call. 
This allows the user 
to disconnect from one call and restore dial tone on the same 
C.O. line to place a second call. This is faster than pressing 
and releasing the hookswitch and then pressing the line key to 
make a call. The duration of the hookflash is controlled by the 
programmable C.O. flash timer (refer to page 4-7). 
:-- j. 
. . .2 
5.05 A timed hookflash may be required when the system is used 
behind a PBX system or to access telephone company features such 
as-call waiting or call forwarding. 
If so, the keyset user 
simply presses the line key (or FLASH key) instead of the hook- 
switch when a hookflash is needed. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
5.06 To restore outside dial tone: After you are finished with 
the call, 
do not hang up. Press the same line key (or FLASH key 
on an Executive Keyset). 
outgoing call. You hear dial tone and can place an 
C. LINE KEY SKIPPING 
5.07 Line key skipping allows keyset users to disconnect from 
one outside call and access another C.O. 
line key. line by pressing another 
This is faster than pressing and releasing the hook- 
switch and pressing a line key. If the system is used behind a 
PBX, this feature will re-access PBX dial tone instead of access- 
ing C.O. 
dial tone. 
S-08 To use line key skipping: 
After you are finished with an 
outside call, do not hang up. Press an unlit line key to place a 
call or press a flashing or fluttering line key to answer a 
ringing, holding, or recalling outside call. 
The selected line 
key lights. 
D. ON-HOOK DIALING OF OUTSIDE CALLS 
5.09 A keyset user can place an outside call without lifting the 
handset, using the integrated speakerphone. 
This method allows 
the user to speak handsfree once the call is connected. 
5.10 To dial while on hook: 
NOTE: 
If your keyset speakerphone has been disabled by keyset 
option 4, you must press the ON/OFF key to turn on the speaker- 
phone before you press the unlit line key. 
(1) 
(2) 
(3) 
(4) While on hook, press an unlit line key. 
The line key 
and ON/OFF key light. You hear outside dial tone. 
Dial the desired telephone number. 
When the called party answers, 
EITHER, respond handsfree. 
OR, lift the handset for privacy. The ON/OFF key is 
unlit. 
NOTE: At any time during a handsfree call, you may lift 
the handset for a private conversation. 
To return to 
the speakerphone, press the ON/OFF key and replace the 
handset. 
To disconnect, press the ON/OFF key (if on hook) or hang 
up (if off hook). 
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