Inter-Tel Glx Installation And Field Maintenance Manual
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INTER-TEL PRACTICES REPLACEMENT PARTS GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 ; -. FIGURE 6-l. REPLACEMENT PARTS PART DESCRIPTION PART NUMBER Keysets Standard Keyset Executive Keyset KSU 612.3000 612.3100 . . .. . . KSU Assembly 612.1000 Expansion PCB (3 X 4) 612.2010 User Documentation Installation & Maintenance Manual 612.8001 Standard Keyset User Guide 612.8002 Executive Keyset User Guide 612.8003 Owners Guide 612.8004 FIGURE 6-2. RECOMMENDED SPARE PARTS PAiiT DESCRIPTION PART NUMBER QUANTITY KSU Assembly 612.1000 1 Expansion PCB 612.2010 1 Standard Keyset 612.3000 2 Executive Keyset 612.3100 2 Page 6-2
INTER-TEL PRACTICES FEATURES GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 FEATURES CONTENTS PAGE 1. INTRODUCTION ............................................ 7-2 2. SYSTEM FEATURES ......................................... 7-2 A. B. C. D. E. I?. G. H. I. FLEXIBLE INCOMING RING ASSIGNMENT (ALTERNATE POINT ANSWERING) .......................................... 7-2 FLEXIBLE NIGHT RINGING ARRANGEMENT (NIGHT RING MODE) ................................... 7-3 PROTECTION AGAINST POWER FAILURE .................... 7-3 DUAL-TONE MULTI-FREQUENCY (DTMF) SIGNALLING ......... 7-3 MUSIC-ON-HOLD AND BACKGROUND MUSIC .................. 7-4 CALL PRIVACY ........................................ 7-4 C-0. LINE RESTRICTION ............................... 7-4 TOLL RESTRICTION .................................... 7-5 SYSTEM TIMERS ....................................... 7-6 3. 7-7 7-7 7-7 7-8 KEYSET FEATURES ......................................... A. LINE KEYS ........................................... B. FEATURE KEYS ........................................ c. LIGHT-EMITTING DIODE (LED) INDICATIONS .............. D. DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) KEYS (EXECUTIVE KEYSET ONLY) ........................ E. AUDIBLE SIGNALS ..................................... F. VOLUME CONTROLS ..................................... G. SPEAKERPHONE ........................................ H. HEADSET CONNECTION AND OPERATION .................... I. DATA DEVICE INTERFACE (EXECUTIVE KEYSET ONLY) ....... 7-10 7-10 7-12 7-12 7-13 7-13 4. INTERCOM CALLS .......................................... 7-15 A. RING INTERCOM FIRST ................................. 7-15 B. PRIVATE INTERCOM CALLS .............................. 7-15 c. RECEIVING AND PLACING INTERCOM CALLS ................ 7-16 D. DSS/BLF KEY SKIPPING (EXECUTIVE KEYSET ONLY) ........ 7-17 5. OUTSIDE CALLS ........................................... 7-18 A. RECEIVING AND PLACING OUTSIDE CALLS ................. 7-18 B. OUTSIDE DIAL TONE RESTORE AND TIMED HOOKFLASH ....... 7-18 C. LINE KEY SKIPPING ................................... 7-19 D. ON-HOOK DIALING OF OUTSIDE CALLS .................... 7-19 E. SPEED DIALING ....................................... 7-20 F. LAST NUNBER REDIAL .................................. 7-23 G. PLACING CALLS ON HOLD ............................... 7-24 H I:‘ AUTOMATIC RECALL TIMERS ............................. 7-25 CALL TRANSFER (EXECUTIVE KEYSET ONLY) ............... 7-25 c 6. CALL WAITING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26 Page 7-1
INTER-TEL PRACTICES GLX INSTALLATION h MAINTENANCE FEATURES Issue 1, November 1985 7. CONFERENCE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27 8. PAGING . . . . . . . . . . . . . . . . . . . . . . . ..*........................ 7-29 9. DO-NOT-DISTURB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29 lo. CALL FORWARDING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29 1. INTRODUCTION 1.01 The GLX System has many easy-to-use features. This section describes the features and provides detailed instructions on their use. Refer to the user guide shipped with each keyset for simplified instructions on using keyset features. 1.02 The system has one attendant. Intercom number 10 is assigned to the system attendants keyset. It has the following capabilities: l Responds to 0 as an intercom number. l Receives attendant recalls. l Is used to place the system in night ring mode. l Is used for system feature programming. l Is used for programming system speed-dial numbers. 2. SYSTEM FEATURES 2.01 System features include the following: A. Flexible Incoming Ring Assignment (Alternate Point Answering) B. Flexible Night Ringing Arrangement (Night Ring Mode) c. Protection Against Power Failure D. Dual-Tone Multi-Frequency (DTMF) Signalling E. Music-On-Hold and Background Music F. Call Privacy G. C.O. Line Restriction H. Toll Restriction I. System Timers A. FLEXIBLE INCOMING RING ASSIGNMENT (ALTERNATE POINT ANSWERING) 2.02 When the system is initialized, only the attendants keyset (intercom number 10) rings for incoming calls on the C.O. lines. However, the associated line key flashes on all keysets and any keyset user may answer an incoming call by pressing the flashing line key. Using keyset feature programming, C.O. lines can be programmed to ring in on any or all keysets. C.O. lines can ring in at any keyset, without ringing in at the attendants keyset. / ,.‘. i :.. ,: :
INTER-TEL PRACTICES FEATURES GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 B. FLEXIBLE NIGHT RINGING ARRANGEMENT (NIGHT RING MODE) 2.03 C.O. lines that ring in at the attendants keyset can be programmed to ring in at one or more alternate keysets when the system is placed in night ring mode. Refer to page 4-12 for programming information. C.O. lines that are not programmed to ring in at the attendants keyset are not affected by night ring mode and continue to ring in as programmed. Attendant recalls continue to ring at the attendants keyset when the system is in night ring mode. 2.04 To place the system in night ring mode (from the atten- dants kevset): (1) Lift the handset. (2) Press the SYS HOLD key. (3) Press the asterisk (*) key on the keypad. You hear intercom dial tone and the SYS HOLD key flashes slowly. (4) Replace the handset. 2.05 To cancel night ring mode (from the attendants keyset): Lift the handset and press the slow-flashing SYS HOLD key. Replace the handset. The SYS HOLD key is unlit. C. PROTECTION AGAINST POWER FAILURE . . 2.06 Data base battery back-up: The Main Control PCB contains a lithium battery that protects the programmed data base, system and station speed-dial numbers, redial memoryI and call forward requests in the event of a power failure. Headsets, do-not- disturb, background music, and the data device interface are returned to default status (disabled) if a power failure occurs. The battery can protect the data base for 10 years of normal system operation, or until the accumulated system downtime exceeds one year. 2.07 System battery back-up: To prevent loss of service in the event of a power failure or brownout condition, the GLX System may be equipped with customer-provided back-up batteries. Refer to page 2-13 for details. D. DUAL-TONE MULTI-FREQUENCY (DTMF) SIGNALLING 2.08 All keysets are equipped with pushbutton keypads that gen- erate _DTMF siqnals for dialinq. The GLX System is comoatible with DTMF central offices. It-cannot be used in areas served dial pulse central offices unless a DTMF-to-rotary converter installed on each of the C.O. lines. Page 7-3 by is t: I ?;.’ ,,- : ..’
INTER-TEL PRACTICES FEATURES .; i GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 ;.- c E. MUSIC-ON-EiOLD AND BACKGROUND MUSIC 2.09 The system can be equipped with an external music source (radio, tape player, etc.) for calls on hold and calls waiting. This feature not only makes the wait as pleasant as possible, but it assures the waiting party that the call is still connected. 2.10 There are two music-on-hold channels for outside calls on hold. When both channels are in use, a third outside -call on hold will not receive music. A channel is considered in use as .! : . . . . long as the call is in progress, even after the call is no longer on hold. This ensures that an outside caller who has received music will hear music if the call is placed on hold again. 2.11 Camped-on intercom calls always receive music if the music source is installed. Music can also be heard through the keysets speakers, using the background music feature code (or BGM key on the Executive Keyset). Background music is inter- rupted when the keyset is in use, being programmed, ringing, or receiving a page. 2.12 To turn music on or off (Standard Keyset): dial #06. 2.13 To turn music on or off (Executive Keyset): While on hook, press the BGM key. The BGM key lights when music is on. .F - CALL PRIVACY 2.14 This feature ensures the privacy of calls While on hook, in progress by preventing keyset users from accessing intercom channels or C.O. lines already in use. Users attempting to access a busy intercom channel or C.O. line hear a busy signal. 2.15 A keyset user may access and gain control of an outside call if it is ringing in, has been placed on system hold, or if it is recalling from system hold or individual hold. G. C-0. LINE RESTRICTION h-I.-:: ‘7 2.16 As a means of restricting outgoing calls, keysets can be prevented from having access to one or more C.O. lines for plac- ing calls. This is performed during keyset feature programming. Users attempting to place a call using a restricted C.O. line hear a busy signal; however, they can answer incoming calls, calls on system hold, or recalls on the restricted C.O. line. ‘:_ : : .’ Page 7-4
INTER-TEL PRACTICES FEATURES GLX INSTALLATION h MAINTENANCE Issue 1, November 1985 8. TOLL RESTRICTION 2.17 As a means of controlling costs, the system can be pro- grammed to restrict specific keysets from being used to dial toll calls. The toll restrictions and exceptions include: l Basic Toll Restrictions e Allow System Speed-Dial Numbers to Bypass Toll Restriction l Exclude C.O. Line(s) from Toll Restriction Basic Toll Restrictions 2.18 There are three system programming options available that are used with keyset option 6 (toll restrict) to cause the system to analyze and/or count the digits dialed at the keyset. 2.19 System option 1 prevents a ke,yset user from placing a call when the number dialed has a 0 or 1 as the tirst digit. If the first digit is a 0 or 1 I the call is dropped immediate- ly* System option 1 is enabled during initialization. System speed-dial numbers are not toll restricted when system option 4 is enabled. 2.20 System option 2 prevents a keyset user from placing a call when the number dialed begins with a 0 or l, or when the number exceeds eight digits. If the first digit is a 0 or a 1 I the call is dropped immediately; if the call exceeds eight digits, it is dropped when the ninth digit is dialed. The eight-digit limit is in effect throughout the call. If a ninth digit is dialed while the call is in progress, the call is dropped. System speed-dial numbers are not toll restricted when system option 4 is enabled. 2.21 System option 3 is identical to option 2 except that a keyset user may dial directory assistance (1411, 1-555-XxXx, XxX-555-XxXx, or l-XxX-555-XxXx), emergency (1911), and toll-free (l-800-XXX-XXX or 800-XXX-XxXx) numbers. 2.22 If any of the above options are enabled, the system only. checks the lowest-numbered option. If a restriction is found, the call is dropped even if there are other options remaining. Selecting no options during programming disables the toll re- striction feature. Allow System Speed-Dial Numbers to Bypass Toll Restriction ; . . :.::::. 2.23 System option 4 permits system speed-dial numbers to bypass the toll restrictions enabled by option 1, 2, or 3. Because this option is an exception to the other options, it is never used by itself. Page 7-5
INTER-TEL PRACTICES FEATURES GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 Exclude C-0. Line(s) from Toll Restriction 2.24 The system can be programmed to allow access to one or more C.O. lines for placing calls that would otherwise be denied by system option 1, 2, or 3. The unrestricted C.O. line can be a local line, WATS line, FX line, PBX line, etc. I. SYSTEM TIMERS 2.25 System timers provide minimum and/or maximum timeout limits for certain features. The timers ensure that the duration of each feature is suitable for the proper operation of the system or outside services. They also prevent circuits from being tied up indefinitely with the hold, recall, and conference features or if a calling party has hung up before the call was answered. All timers are preset during initialization and several of the timers may be changed through system features programming. Each timer is listed below; programmable timers are described on pages 4-6 through 4-8. Timer Abandoned Call Preset Value 6.0 sec. Variable Range 4.0-20.0 sec. Attendant Recall* 180 sec. 0, 60-600 sec. Attendants Abandoned Call C.O. Delay 10 min. 2.5 sec. -- 0.1-5.0 sec. C.O. Flash 0.7 sec. 0.2-1.2 sec. C.O. Ring Duration 0.4 sec. 0.2-2.0 sec. Hold Recall* 60 sec. 0, 15-300 sec. Inactivity Timer* 15 sec. 0, 15-60 sec. Memory-Dial Speed 0.1 sec. 0.1-0.2 sec. Speed-Dial Pause 3.0 sec. 1.0-5.0 sec. Unsupervised Conference Release 90 min. -- *If these timers are not desired, they can be disabled by speci fying 0 during programming. :. :. Page 7-6
INTER-TEL PRACTICES FEATURES GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 3. KEYSET FEATURES 3.01 Two types of keysets are available for use on the GLX Sys- tem: the Executive Keyset and the Standard Keyset. The Execu- tive Keyset differs from the Standard Keyset in that it has 6 additional feature keys, 12 Direct Station Selection/Busy Lamp Field (DSS/BLF) keys, and a jack for connecting a data device. Each of the keyset features is described below. Features marked with an asterisk (*) are available on the Executive Keyset only. A. B. c. * D. E. F. G. H. * I. Line Keys Feature Keys Light-Emitting Diode (LED) Indications Direct Station Selection/Busy Lamp Field (DSS/BLF) Keys Audible Signals Volume Controls Speakerphone Headset Connection and Operation Data Device Interface A. LINE KEYS 3.02 The six line keys provide direct access to the C.O. lines. Each line key is equipped with an LED that indicates the status of the C.O. line (in use, holding, recalling, etc.). B. FEATURE KEYS 3.03 All but four of the keyset features are accessed by the feature keys. The four features that are accessed by entering a feature code are: call forward (#02), do-not-disturb (#03), headset enable/disable (#04), and background music (#06). (Ex- ecutive Keysets have a feature key for background music.) 3.04 The Standard Keyset has 6 feature keys and the Executive Keyset has 12. The keys found on both Standard and Executive Keysets are described below: Key ON/OFF Function Controls the speakerphone or headset for handsfree operation. Disconnects a C.O. line when dialing on hook. SPDL Stores and dials speed-dial numbers. Inserts pauses in speed-dial numbers. When used with the asterisk (*) key, redials the last number dialed (Standard Keyset). , CNF Places calls on conference hold, then establishes a conference. Page 7-7
INTER-TEL PRACTICES FEATURES GLX INSTALLATION 61 MAINTENANCE Issue 1, November 1985 Key Function SYS HOLD Places an outside call on system hold. When used with the asterisk (*) key at the atten- dants keyset, places the system in night ring mode. PAGE Initiates an internal page. E-PAGE Initiates an external page. 3.05 The following keys are found on the Executive Keyset only: Key BGM Function Allows music to be heard through the keysets inter- nal speaker. DATA Connects the modem-equipped data device (computer, data terminal, etc.) while on a C.O. or intercom call. SPCL Reserved for future applications. FLASH Sends a timed hookflash to access PBX or telephone company features, or releases and reseizes a C.O. line. REDL Redials the last number dialed. HOLD Places an outside call on individual hold. c. LIGHT-EMITTING DIODE (LED) INDICATIONS 3.06 The keyset line keys and feature keys (except PAGE and E-PAGE) are equipped with LEDs. The LED flash rates, shown in Figure 7-l on the next page, indicate the status of the C.O. lines and features. The rates are described below in inter- ruptions per minute (IPM). STEADY - Lamp on, no flashing. CONSTANT FLUTTER - Flutters at 300 IPM. MEDIUM FLASH - Single flash at 60 IPM. DOUBLE FLASH - Double flash at 60 IPM. -SLOW FLASH - Single flash at 30 IPM. FLUTTER WITH - Flashes at 30 IPM with a 300-IPM flutter. PAUSE Page 7-8
INTER-TEL PRACTICES FEATURES GLX INSTALLATION &i MAINTENANCE Issue 1, November 1985 FIGURE 7-l. LED INDICATIONS , ) STEADY CONSTANT MEDIUM DOUBLE SLOW FLUTTER FLUTTER FLASH FLASE FLASH W/PAUSE 0 IPM 300 IPM 60 IPM 60 IPM 30 IPM 30/300 IPi ON/OFF Speaker- phone or headset in use SPDL Speed- Speed- dial num- dial num- ber being ber being dialed pro- grammed SYS Your key- Your key- IC call HOLD set is in set is in waiting do-not- call ----W---W disturb forward Attendant: mode System in night ring mode CNF Keyset Unsuper- in con- vised ference confer- ence BGM* Back- ground music on REDL* Number being redialed DATA* Data device in use LINE Line in Call is Call on Call on Call is Call is KEYS use recalling system individ- ringing recalling attendant hold ual, sys- in on from hold on this from tern, or this on this line another confer- line line keyset ence hold at this keyset _L tExecutive Keyset only Page 7-9 , I .- ,: i :,;