Inter-Tel Glx Installation And Field Maintenance Manual

							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
E. SPEED DIALING 
5.11 Speed dialing allows keyset users to store frequently 
dialed numbers. There are two types of speed dialing available 
on the GLX System: station speed dialing and system speed dial- 
ing. 
5.12 Up to nine station speed-dial numbers can be stored by key- 
set users for their personal use. Up to 30 system speed-dial 
numbers can be stored from the attendants keyset for use by any 
keyset user. Both station and system speed-dial numbers are 
stored in the data base, which is protected by the data base 
back-up battery. In the event of a power failure, they will not 
be erased. 
:_ : 
5.13 Speed-dial numbers can contain up to 32 digits, including 
pauses. 
For example, the number can contain an SCC local tele- 
phone number, a pause, the access code, a pause, and the desired 
telephone number. The duration of each pause is determined by 
the programmable speed-dial pause timer, which is preset at 3 
seconds during initialization. 
Each pause 
is counted as one 
digit. 
: 
Station Speed Dialing 
5.14 Station speed-dial numbers are 
identified by a one-digit 
memory location code (l-9). 
Location code 1 is also used for the 
call forwarding feature (see page 7-29 for details). 
5.15 To store or change station speed-dial numbers: 
NOTE: If you make a mistake while dialing the number, press any 
line key. If you press an invalid key or dial an invalid loca- 
tion code, you hear four fast tones and the keyset returns to the 
idle state. In either case, the original number is retained. 
(1) 
(2) 
(3) 
(4) While on hook, press the SPDL key. 
The SPDL key 
3 
flutters. 
Dial the one-digit memory location code (l-9). 
Dial the telephone number (up to 32 digits, 
including 
pauses). To include pauses in the number, press the 
SPDL key once for each pause. 
If more than 32 digits 
are entered, only the last 32 digits are retained. 
Lift and replace the handset. 
You hear a confirmation 
tone and the SPDL key is unlit. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE 
Issue 1, November 1985 
5.16 To dial station speed-dial numbers: 
(1) Lift the handset and press an unlit line key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Dial the one-digit memory location code (l-9). The num- 
ber is dialed and the SPDL key is unlit. 
If you dial an 
invalid location code, you hear a busy signal and the 
C.O. line is placed on hold. 
5.17 To erase a station speed-dial number without entering a new 
number: 
(1) While on hook, press the SPDL key. The SPDL key 
flutters. 
:: 
:. )::: 
(2) Dial the memory location code (l-9) to be erased. 
(3) Press the SPDL key again. 
(4) Lift and replace the handset. 
You hear a confirmation 
tone and the SPDL key is unlit. 
System Speed Dialing 
5.18 System speed-dial numbers are 
identified by a three-digit 
memory location code (001-030). 
S-19 To store or change system speed-dial numbers: 
NOTE: System speed-dial numbers can only be stored or changed 
from the attendants keyset. If you make a mistake while dialing 
the number, press any line key. If you press an invalid key or 
dial an invalid location code, you hear four fast tones and the 
keyset returns to the idle state. In either case, the original 
number is retained. 
(1) 
(2) 
(3) 
(4) While on hook, press the SPDL key. The SPDL key 
flutters. 
Dial the three-digit memory location code (001-030) 
Dial the telephone number (up to 32 digits, including 
pauses). To include pauses in the number, press the 
SPDL key once for each pause. If more than 32 digits 
are entered, only the last 32 digits are retained. 
Lift and replace the handset. You hear a confirmation 
tone and the SPDL key is unlit. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
5.20 To dial-system speed-dial numbers: 
(1) Lift the handset and press an unlit line key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Dial the three-digit memory location code (001-030). 
The number is dialed and the SPDL key is unlit. If you 
dial an invalid location code, you hear a busy signal 
and the C.O. line is placed on hold. 
5.21 To erase a system speed-dial number without entering a new 
number: 
NOTE: 
System speed-dial numbers can only be erased at the atten- 
dants keyset (intercom number 10). 
(1) While on hook, press the SPDL key. The SPDL key 
flutters. 
(2) Dial the three-digit memory location code (001-030). 
(3) Press the SPDL key again. 
(4) Lift and replace the handset. You hear a confirmation 
tone and the SPDL key is unlit. 
Speed Dialing Special Common Carrier (SCC) Numbers Stored in 
SeDarate Locations 
5.22 A keyset user may chain speed-dial numbers together for 
dialing SCC services. SCC dialing requires the SCC local tele- 
phone number, your access code, and the long distance telephone 
number you want to dial. If desired, these numbers can be stored 
separately as station or system speed-dial numbers and can be 
dialed in the order needed. 
5.23 To soeed dial SCC numbers: 
(1) 
(2) 
(3) 
(4) 
(5) Lift the handset and press an unlit line key. 
Press the SPDL key. The SPDL key lights. 
Dial the memory location code (l-9 or 001-030) for the 
SCC local telephone number. The number is dialed and 
the SPDL key is unlit. 
After the special dial tone, press the SPDL key. The 
SPDL key lights. 
Dial the memory location code (l-9 or 001-030) for the 
SCC access code. The number is dialed and the SPDL key 
is unlit. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 
(6) EITHER, press the SPDL key (the SPDL key lights) and 
dial the memory location code of the long distance 
number (1-9 or 001-030). The number is dialed and the 
SPDL key is unlit. 
OR, manually dial the long distance number if it is not 
stored in speed-dial memory. 
F. LAST NUMBER REDIAL 
5.24 This feature stores the last phone number dialed (up to 32 
digits) in the battery-protected data base memory. When a keyset 
user is unable to complete a call and wants to dial the number 
again, the last number redial feature can be used as described 
below. 
5.25 The programmable C.O. delay timer inserts a delay between 
the time the SPDL and asterisk (*) keys or REDL key is pressed 
and the time the system redials the number. This delay ensures 
that the central office has restored dial tone before the number 
is dialed. 
5.26 To redial the last number dialed while still on the line 
(Standard Keyset): 
(1) When you reach an outside number that is busy or there 
is no answer, do not hang up. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Press the asterisk (*) key on the keypad. The C.O. line 
is dropped and reseized and the number is redialed. The 
SPDL key is unlit. 
5.27 To redial the last number dialed after disconnecting (Stan- 
dard Keyset): 
(1) Lift the handset and press an unlit line key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Press the asterisk (*) key on the keypad. The number is 
redialed and the SPDL key is unlit. 
5.28 To redial the last number dialed while still on the line 
(Executive Keyset): 
(1) When you reach an outside number that is busy or there 
is no answer, do not hang up. 
, :: .,’ 
_:_ 
,.:; ..,, 
(2) Press the REDL key. The REDL key lights. The C.O. line 
is dropped and reseized and the number is redialed. 
The 
REDL key is unlit. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION c MAINTENANCE Issue 1, 
November 1985 
: 
5.29 To redial the last number dialed after disconnecting (Ex- 
ecutive Kevset): 
(1) Lift the handset and press an unlit line key. 
(2) Press the REDL key. The REDL key lights while the num- 
ber is dialed. 
G. PLACING CALLS ON HOLD 
5.30 There are two ways to place outside calls on hold: 
system 
hold and individual hold. While on hold, callers hear music, if 
available. The automatic recall timers limit the amount of time 
a call can remain on hold (refer to paragraph 5.37). 
System Hold 
5.31 System hold is available to both Standard and Executive 
Keyset users. The keyse.t user who put the call on hold sees a 
double-flashing line key; other keyset users see a medium- 
flashing line key. Any keyset user can access a call placed on 
system hold. 
5.32 To place a call on system hold: 
While on an outside call, 
press the SYS HOLD key. 
You hear intercom dial tone and see a 
double-flashing line key. 
5.33 To access a call on system hold: 
Lift the handset and 
press the double-flashing or medium-flashing line key. 
Individual Hold (Executive Keyset Only) 
5.34 Individual hold is available to Executive Keyset users 
only. It differs from system hold in that calls placed on indi- 
vidual hold are accessible only from the keyset where the call 
was placed on hold. Other keysets show a steadily lit line key, 
which indicates a busy C.O. line that cannot be accessed. 
5.35 To place a call on individual hold: 
While on an outside 
call, press the HOLD key. You hear intercom dial tone and the 
line key double flashes. 
5.36 To return to the call on individual hold: 
Lift the handset 
and press the double-flashing line key. 
, 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 
H. 
AUTOMATIC RECALL TIMERS 
5.37 Three timers ensure that calls placed on system hold or in- 
dividual hold are not forgotten. They are the hold recall timer, 
the attendant recall timer, and the attendants abandoned call 
timer (refer to page 4-6 for programming information). 
5.38 
If an outside call remains on system or individual hold 
until the hold recall timer expires, it recalls the keyset. If a 
hold recall is not answered before the attendant recall timer 
expires, the call then recalls the attendant and rings for up to 
10 minutes (attendants abandoned call timer) before the call is 
dropped. 
Attendant recalls continue to signal the attendants 
station when the system is placed in night ring mode. During a 
recall, the party on hold continues to hear music, if available, 
and does not hear the call ringing. 
5.39 Hold recall: You hear a ring 
tone every 6 seconds (and 
your DSS/BLF key flashes slowly on your keyset if you are using 
an Executive Keyset). The associated line key flutters (with a 
pause) on every keyset. Any keyset user can access the call by 
pressing the fluttering line key; you can press either the 
fluttering line key or the flashing DSS/BLF key. 
5.40 Attendant recall: The attendant hears a ring tone every 6 
seconds (and the associated DSS/BLF key flashes slowly at the 
attendants keyset if it is an Executive Keyset). 
The associated 
line key flutters constantly (no pause) on all keysets. 
Any 
keyset user can access the call by pressing the fluttering line 
ine key or 
key; the attendant can press either the flutter 
the flashing DSS/BLF key. ing 1 
I. 
CALL TRANSFER (EXECUTIVE REYSET ONLY) 
5.41 Executive Keyset users can transfer outside calls to other 
keysets. The transferred party hears music, if available. 
The 
receiving party hears a ring tone every 6 seconds and sees a 
double-flashing line key. All other keyset users see a medium- 
flashing line key. 
5.42 If the call remains unanswered at the receiving keyset 
until the hold recall timer expires, it recalls that keyset. If 
the recall is unanswered when the attendant recall timer expires, 
it recalls the attendant. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION 6 MAINTENANCE Issue 1, 
November 1985 
5.43 To transfer an outside call to another keyset: 
(1) While on an outside call, press the DSS/BLF key of the 
party that is to receive the transfer. The outside call 
is placed on system hold. 
(2) If the receiving keyset is idle, announce the call and 
hang up. The receiving party sees a double-flashing 
line key and hears a long ring tone every 6 seconds. 
If the receiving keyset is busy, hang up. The receiving 
party sees a double-flashing line key and hears a short 
ring tone every 6 seconds. When the busy party hangs 
up, the transferred call rings in. 
5.44 To answer a call transferred to your keyset: When you see 
a double-flashing line key and hear a long ring tone (if idle) or 
a short ring tone (if busy) every 6 seconds, press the double- 
flashing line key. 
6. CALL WAITING 
6.01 There are two types of call waiting: intercom call waiting 
and outside call waiting. An incoming intercom call or trans- 
ferred outside call camps on and the caller hears music (if 
available) until the busy party hangs up; direct outside call 
rings in and the caller hears ringing. 
Intercom Call Waiting 
6.02 The busy keyset user is alerted to the call waiting by a 
double ring tone every 6 seconds and a slow-flashing SYS HOLD 
key. 
6.03 To respond to an intercom call waiting while on an intercom 
call: Press the slow-flashing SYS HOLD key. You are discon- 
nected from the current call and connected to the waiting call. 
call: 
EITHER, hang up: the waiting intercom call rings in. 
OR, place the outside call on hold by pressing the slow- 
flashing SYS HOLD key. Executive Keyset users can press the 
HOLD key. The waiting 
intercom call is connected and the 
line key double flashes. To disconnect from the intercom 
-call and reconnect to the outside call on hold, press the 
double-flashing line key. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
Outside Call Wagting 
6.05 The busy keyset user hears a short ring tone every 6 sec- 
onds. If the waiting call is a direct ring-in call, the keyset 
user sees a slow-flashing line key. If it is a transferred 
outside call, the user sees a double-flashing line key. 
6.06 To answer an outside call waiting while on an intercom 
call: Press the flashing line key. You are disconnected from 
theintercom call and connected to the waiting call. 
6.07 
call: To answer an outside call waiting while on another outside 
EITHER, press the flashing line key: 
you are disconnected 
from the current call and connected to the waiting call. 
OR, press the SYS HOLD or HOLD key to place the current call 
on hold. The line key for that call double flashes. Press 
the flashing line key to answer the waiting call. To return 
to the holding call, press the double-flashing line key. 
7. CONFERENCE CALLS 
7.01 Keyset users can establish a three- to five-party confer- 
ence without operator assistance, using one of the two conference 
channels. The conference can consist of up to four inside or 
outside parties in addition to the initiating inside party. When 
a conference consists solely of inside parties, an intercom 
channel is required to establish the conference. 
7.02 There can be two conference calls in progress at a time. 
If a conference is attempted when both conference circuits are 
busy, the initiating party hears a busy signal, inside parties 
are disconnected, and outside parties are put on individual hold. 
If an intercom call is attempted when all intercom channels are 
busy, the initiating party hears a busy signal and must hang up 
and wait for an available intercom channel before adding an in- 
tercom call to the conference. 
NOTE: During a five-party conference, some reduction in voice 
volume may be noticed. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
7.03 To place a conference call: 
(1) While on an intercom or outside call, press the CNF key. 
The party is placed on individual hold. If the call is 
to an outside party, the associated line key double 
flashes. 
(2) Place intercom or outside calls to the other parties. 
For each call, press the CNF key to place the party on 
hold. If 
the call is to an outside 
party, the 
associated line key double flashes. 
NOTE: If the conference consists of five parties, the 
conference is connected automatically when the last 
party is placed on hold. If the conference consists of 
less than five parties, proceed to the next step. 
(3) When all parties are on hold, press the CNF key again to 
connect the conference. The CNF, DSS/BLF, and line keys 
light. 
7.04 To exit the conference and leave other parties connected in 
an unsupervised conference: Hang up. You hear a triple ring 
tone every 15 seconds and see the medium-flashing CNF key. To 
re-enter the conference, lift the handset and press the medium- 
flashing CNF key. 
NOTE: If the conferenced parties hang up, the conference circuit 
remains busy until it is released by the initiating party. If 
the circuit is not released when the unsupervised conference 
timer expires (90 minutes), the circuit is dropped and any con- 
ferenced parties are disconnected. 
7.05 To end the conference and release the conference circuit 
(initiating keyset only): During the conference, press the 
asterisk (*) key. All parties are disconnected and the confer- 
ence circuit is dropped. 
7.06 To end the conference and place outside parties on hold: 
NOTE: Executive Keyset users cannot use the HOLD key for this 
feature. 
(1) 
(2) 
(3) During the conference, press the SYS HOLD key. 
The con- 
ference circuit and any inside parties are dropped, the 
outside parties are put on individual hold, and the line 
keys double flash. 
To return to each party on hold, press the corresponding 
double-flashing line key. 
To re-establish the conference, 
refer to paragraph 7.03 
above. 
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							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION h MAINTENANCE Issue 1, 
November 1985 
8. PAGING 
’ 
8.01 Keyset users can make pages to one internal zone or one 
external zone. Internal zone pages are heard through the speaker 
of every idle keyset. External pages are heard through the 
customer-provided external paging network. If desired, individu- 
al keysets can be removed from the internal paging zone by en- 
abling keyset option 1 during keyset features programming. 
8.02 To make a page: 
:: ,; 
:‘..:..l 
(1) Lift the handset. 
(2) EITEER, press the PAGE key for an internal page. 
OR, press the E-PAGE key for an external page. 
(3) After the triple ring tone, make your announcement. 
9. DO-NOT-DISTURB 
9.01 Placing a keyset in do-not-disturb halts all pages and all 
incoming intercom and transferred calls to that keyset. (Calls 
recalling from hold and direct ring-in calls are not blocked by 
do-not-disturb.) The keysets DSS/BLF key flashes at the do- 
not-disturb rate on all Executive Keysets. A user who calls a 
keyset while it is in do-not-disturb hears four fast ring tones 
and a pause repeatedly. 
9.02 To enable or disable do-not-disturb: While on hook, dial 
#03. The SYS HOLD key lights while the keyset is in do-not-dis- 
turb. 
10. CALL FORWARDING 
10.01 A keyset user can forward all incoming intercom and trans- 
ferred calls to another keyset. In addition, if the system has a 
programmed C.O. line for call forwarding, calls can be forwarded 
to an outside telephone number (public network). 
10.02 The C.O. line ring-in assignment for the receiving station 
does not change with call forwarding. If the keyset does not 
audibly ring when receiving a direct ring-in call on a C.O. line, 
it will not ring when receiving a forwarded call on that line. 
, 
I 1.. -;: 
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