Inter-Tel Glx Installation And Field Maintenance Manual
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INTER-TEL PRACTICES FEATURES GLX INSTALLATION b MAINTENANCE Issue 1, November 1985 10.03 Toll restriction affects calls forwarded to the public network only if the C.O. line is subject to toll restriction and both keysets involved are toll restricted. C.O. line restriction is also in effect if both keysets are restricted from the line. If either keyset is unrestricted, the call is allowed. If the call is restricted, the caller hears a fast busy signal. 10.04 When calling a forwarded keyset, the callers SPDL and REDL keys light if an outside number is being dialed. The number is stored in redial memory on the callers keyset. 10.05 Transferred calls automatically forward to keyset intercom numbers, but they will not automatically forward to the public network. Instead, the transferring keyset user must initiate a conference with the outside call and the forwarded keyset, and then allow the call to continue as an unsupervised conference (refer to page 7-28). 10.06 If the C.O. line is busy when the forward is attempted, the caller hears a fast busy signal. Call forward requests can be chained, but if the forwards form a loop (for example keyset 10 forwards to 11, and 11 to lo), the caller hears a fast busy signal. 10.07 Call forward mode remains in effect if the keyset is unplugged or there is a power failure. Call forward requests are stored in the battery-backed data base. 10.08 To enter your call forward number: The receiving keyset or telephone number must be stored in station speed-dial location 1. If it is a telephone number, the speed-dial location code can be used for speed dialing and call forwarding. (1) While on hook, press the SPDL key. The SPDL key flutters. (2) Dial 1 for the speed-dial location. (3) Dial a two-digit intercom number or a telephone number with at least three digits. This is where forwarded calls will be sent. Use 10 for the attendant. NOTE: If you make a mistake, press a line key. The original number is retained. An invalid number is not detected until a forward is attempted. Then, the caller hears a fast busy signal. (4) Lift and replace the handset. You hear a confirmation tone and the SPDL key is unlit. 10.09 To turn call forwarding on or off: While on hook, dial #02. When call forwarding is enabled (on), you see a medium- flashing SYS HOLD key. Executive Keyset users see a medium- flashing DSS/BLF key for your keyset. Page 7-30
INTER-TEL PRACTICES GLX INSTALLATION & MAINTENANCE INDEX Issue 1, November 1985 -_ WV A AC power source, 2-5, 3-3 Alternate point answering, 7-2 Attendant recall, 7-25 Attendant, 7-2 Audible signals, 7-10, 7-11 Audio channels, 2-3 -- -_ B Background music, 2-6, 7-4 Battery back-up data base, 2-6, 7-3 system, 2-13, 3-22, 7-3 BGM key, 7-8 BLF (busy lamp field), 2-9, 7-10 Busy lamp field (BLF), 2-9, 7-10 Busy signals, 7-10, 7-11 _- -_ C Cabling, 2-2, 3-6, 3-9, 3-10, 3-17 Call forward to public network, 4-10, 7-29 Call fowarding, 7-29 see also Call forward to public network Call privacy, 7-4 Call transfer, 7-25 Call waiting intercom, 7-26 outside, 7-27 see also Lithium battery Data device interface, 7-13 DATA key, 7-8 Camp on (intercom), 7-17 Defective unit return policy, 5-l -- C cant -- Central office (C.O.) line characteristics, 2-5 C.O. jack terminations, 2-3, 3-10 dial tone restore/hookflash 7-18 DTMF, 2-5, 7-3 exclude C.O. line(s) from toll restriction, 4-8, 7-6 hookflash, 7-18 installation, 3-10 lightning protection, 2-2, 3-10 line keys, 2-9, modular jack assemblies, 2-2, 3-11 restriction, 4-11, 7-4 ring-in assignment, 4-11, 7-3 RJ14, 2-2, 3-10, 3-12 RJ21X, 2-2, 3-10, 3-12 system capacities, l-l terminations at MDF, 2-2, 3-10 troubleshooting, 5-11 CNF key, 7-7 C.O. line see Central office (C.O.) line Conference calls, l-3, 7-27 Confirmation tones, 7-12 Connecting blocks, 2-2, 3-4 Connectors C.O. line, 2-2, 3-10 station, 2-2, 3-6 battery pack, 2-13, 3-22 battery back-up, 2-3 Customer Support Department, 5-16 __ __ D Data base battery back-up, 7-3 , Page I-l I 1.. .:
INTER-TEL PRACTICES INDEX GLX INSTALLATION h MAINTENANCE Issue 1, November 1985 -- D cant -- Dimensions keyset, 2-9 KSU, 2-3 Direct station selection/busy lamp field (DSS/BLF) keys, 2-9, 7-10 Do-not-disturb, 7-29 DSS see Direct station selection/busy lamp field (DSS/BLF) keys DSS/BLF key skipping, 7-17 DTMF (dual-tone multi-frequency) signalling, 2-5, 7-3 Dual-tone multi-frequency (DTMF) signalling, 2-5, 7-3 -- -- E Environmental requirements, 2-5 E-PAGE key, 7-8 ERROR LED, 5-2 Executive Keyset, 2-9, 7-7 Expansion PCB, 2-6, 3-15 External music source, 2-13, 3-20, 7-4 External paging, 2-13, 3-21, 7-29 -- _- F FCC registration number/regulations, viii Feature, 7-l capacities, l-3 codes, 7-7 failure troubleshooting, 5-4 intercom, l-3, 7-15 keys, 7-7 keyset, l-2, 7-7 outside call, l-3, 7-18 summary, l-2 system, l-2, 7-2 -- F cant -- FLASH key, 7-8 Flexible incoming ring assignment, 7-2 Flexible night ringing arrangement, 7-3 Fuses AC line, 2-5, 3-13 station, 2-6, 3-13 -- G-H __ Gas discharge tubes, 2-2, 3-10 HAC (hearing-aid compatible) handsets, viii Handset amplifier, 2-12, 3-20 Headset connection/operation, 7-13 feature code,. 7-13 specifications, 2-12 troubleshooting, 5-5 Hearing-aid compatible (HAC) handsets, viii Hold individual, 7-24 recall, 7-25 system, 7-24 HOLD key, 7-8 _- 1-J __ Immediate ringing, 7-12 Incoming page disable, 4-12 Individual held, 7-24 Initialize the system, 4-4 Initialized values, 4-4 Page I-2
INTER-TEL PRACTICES INDEX GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 -- I-J cant -- Installation, 3-l site planning checklist, 3-3 tools and supplies checklist, 3-4 Intercom call waiting, 7-26 calls, 7-15 camp on, 7-17 features, 1-3, 7-15 numbers, 7-15 placing, 7-16 private, 7-15 receiving, 7-16 troubleshooting, 5-8 Internal paging, 7-29 ISIS, 5-16 __ -_ K Key service unit (KSU) audio channels, 2-3 component locations, 3-14 description, 2-3 dimensions, 2-3 environmental requirements, 2-5 fuses, 2-5, 2-6, 3-13 inputs/outputs, 2-3 installation, 3-13 photograph, 2-4 power supply, 2-5 weight, 2-3 Keysets description, 2-9 dimensions, 2-9 direct station selection/busy lamp _ field (DSS/BLF) keys, 2-9, 7-10 Executive Keyset, 2-9, 7-7 feature keys, 7-7 features, l-2, 2-9, 7-7 handset amplifier, 2-12, 3-20, 7-12 headset, 2-12 installation, 3-18 LED indicators, 7-8 line keys, 2-9, 7-7 models, 2-9, 7-7 modular jack assemblies, 2-2, 3-9 optional equipment, 2-12 -- K cant -- Keysets cant options, 4-12 photographs, 2-10, 2-11 speakerphone, 2-9 specifications, 2-9 Standard Keyset, 2-9, 7-7 system capacities, l-1 volume controls, 7-12 wall mounting, 3-19 weight, 2-9 : i. ‘...V. : :.: KSU see Key service unit (KSU) -_ -- L Last number redial, 7-23 LED see Light-emitting diodes (LEDs) Light-emitting diodes (LEDs) ERROR, 5-2 indications, 5-3, 7-8, 7-9, 7-10 RUN, 5-2 troubleshooting, 5-2, 5-3 Lightning protection, 2-2, 3-10 Line keys, 7-7 Lithium battery, 2-6, 3-14, 7-3 Lock-out, 7-10 see also inactivity timer, 4-6, 7-6 Loop resistance, 3-9 -- em FI Main Control PCB, 2-6 Main distribution frame (MDF), 2-2, 3-5 I !..’ : i-,‘). , -) _.. Material Return Authorization (MRA), 5-1 I _;: : MDF (main distribution frame), 2-2, 3-5 Memory, 2-6 Page I-3
INTER-TEL PRACTICES INDEX GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 -- M cant -- Modem-equipped data device, 2-12, 7-13 Modular jack assemblies C.O. line, 2-2, 3-11 keyset, 2-2, 3-9, 3-18 MRA tags, 5-l Music-on-hold circuitry, 2-6, 7-4 -- N-0 _- Night answer, 4-12 Night ring mode, 7-3 Off-hook ringing, 7-11 On-hook dialing, 7-19 ON/OFF key, 7-7 Optional equipment, 2-1, 2-12 Outside calls, 7-18 automatic recall timers, 7-25 call transfer, 7-25 call waiting, 7-26, 7-27 conference calls, 7-27 dialing SCC numbers, 7-22 dialing on hook, 7-19 dial tone restore, 7-18 features, 1-3, 7-18 hookflash, 7-18 last number redial, 7-23 line key skipping, 7-18 line restriction, 7-4 outside dial tone restore and timed hookflash, 7-18 placing, 7-18 placing calls on hold, 7-24 receiving, 7-18 ring in, 7-2 speed dialing, 7-20 station speed dialing, 7-20 system speed dialing, 7-21 toll restriction, 7-5 -_ __ P PAGE key, 7-8 Paging (internal/external), 7-29 Paging amplifier and speakers, 2-13, 3-2I - PCBs (printed Power failure Power supply, circuit boards), 2-6 protection, 7-3 2-5 -- P cant -- Printed circuit boards (PCBs), 2-6 Private intercom calls, 7-15 Program planning sheets, 4-2 Programming, 4-l general procedures, 4-5 initialize the system, 4-4 initialized values, 4-4 outline for programming new systems, 4-4 keyset features, 4-11 keyset options, 4-12 system features, 4-6 system options, 4-8 __ Q-R __ RAM (random-access memory), 2-6 Recall (hold and attendant), 7-25 Redial (last number), 7-23 REDL key, 7-8 Replacement parts, 6-l RFI/EMI, viii, 5-15 see also Surge/spike protector Ringer equivalence number, vii Page I-4
INTER-TEL PRACTICES INDEX GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 -- Q-R cant -- Ring intercom first, 4-12, 7-15 Ring tones, 7-10, 7-11 Ring-in assignment (C.O. line), 4-11, 7-3 RJ14 jack, 2-2, 3-10 RJZlX block, 2-2, 3-10 -- S cant -- System battery back-up, 2-13, 3-22, 7-3 capacities, l-l features, 1-2, 7-2 hold, 7-24 options, 4-8, 7-5 power supply, 2-5 troubleshooting, 5-4 -_ -_ T ROM (read-only memory), 2-6 Timed hookflash, 7-18 -- s -- Site planning checklist, 3-3 SPCL key, 7-8 SPDL key, 7-7 Speakerphone activation pre-select disable option, 4-12 description, 2-9 operation of, 7-12 troubleshooting, 5-7, 5-9 Specifications, 2-1 Speech channels, 1-3, 2-3 Speed dialing, 7-20 station, 7-20 system, 7-21 Standard Keyset, 2-9, 7-7 Static, 5-2 Station cabling, 2-2, 3-6, 3-9, 3-17 loop resistance test, 3-9 Surge/spike protector, 2-5, 2-12, 3-17 SYS HOLD key, 7-8 Timers, 7-6 abandoned call, 4-8, 7-6 attendant recall, 4-6, 7-6 attendants abandoned call, 7-6 C.O. delay, 4-7, 7-6 C.O. flash, 4-7, 7-6 C.O. ring duration, 4-8 hold recall, 4-6, 7-6 inactivity, 4-6, 7-6 memory dial speed, 4-8 speed-dial pause, 4-7, 7-6 unsupervised conference release, 7-6 Toll restrictions and exceptions, 4-8, 4-13, 7-5, 7-6 Tools and supplies checklist, 3-4 Transferring calls, 7-25 Troubleshooting, 5-l C.O.-line related problems, 5-11 feature failure, 5-4 intercom-call related problems, 5-8 pre-troubleshooting checklist, 5-2 system malfunctions, 5-13 -- u-2 -- UL regulations, ix Uninterrupted power source (UPS) unit, 2-13, 3-24 UPS (uninterrupted power source) unit, 2-13, 3-24 Volume controls, 7-12 Walker modular handset amplifier, 2-12 Warranty, xi Page I-5