Konica Minolta bizhub 361 User Manual

							bizhub 2159-2
9.1 Primary messages and corrective actions9
9 If This Message Appears
9.1 Primary messages and corrective actions
dReference
For details on errors and corrective actions when using this machine or the copy function, refer to [Users 
Guide Copy Operations].
Message Cause Correction action
[Paper jam]
[Open 1st side cover]A paper jam occurs in this ma-
chine.Open the cover at the displayed 
position, and remove the 
jammed paper.
Jammed paper is left in this ma-
chine.Open the cover at the displayed 
position, and remove the 
jammed paper again.
[Original doc. jam]
[Open doc. feed cover]A paper jam occurs in the ADF.
Jammed paper is left in the ADF.Open the cover at the displayed 
position, and remove the 
jammed paper.
[Paper jam]
[Open duplex cover]A paper jam has occurred in Au-
tomatic Duplex Unit AD-509.Open the cover of Automatic 
Duplex Unit AD-509, and re-
move the jammed paper.
[FRONT COVER OPEN]
[CLOSE FRONT COVER]The Front Cover of this machine 
is opened, or not set securely.Securely close the Front Cover 
of this machine.
[DOCUMENT COVER OPEN 
CLOSE DOCUMENT COVER]An original is loaded into the ADF 
while the ADF is opened.Securely close the ADF.
[DOC.FEED COVER OPEN]
[CLOSE DOC.FEED COVER]The Left Cover of the ADF is 
opened.Securely close the Left Cover.
[Toner empty] Toner is depleted.
Cannot copy or print data.Install a new Toner Bottle.
[PAPER EMPTY]
[LOAD PAPER (#XXX)]Paper-out occurs in the selected 
tray.
# indicates a tray, and XXX 
indicates the paper size.Load paper of the displayed size 
into the displayed tray.
[PAPER SIZE ERROR]
[RESET PAPER (#XXX)]The paper loaded into the tray 
does not match the specified 
size.# indicates a tray, and 
XXX indicates the paper size.Load the appropriate paper into 
the tray.
[COMMUNICATION ERROR 
(####)]• A communication has failed 
due to an error occurred in 
this machine.
• A communication has failed 
for certain reasons related to 
the fax machine at the desti-
nation.Press any key to print out a send-
ing or receiving result report and 
check the details of this error. 
Then, select the Utility screen to 
re-configure fax communication 
settings.
[REDIAL ALL FAILED] All attempts to redial failed be-
cause the destination line was 
busy or no response was re-
turned.
Press any key to check the line 
status of the destination, and re-
try the transmission job.
[MEMORY FULL] Image data has caused a memo-
ry overflow during fax transmis-
sion.• Remove the received data 
that is saved in the memory.
• Transmit a fax using the im-
mediate transmission func-
tion.
[MEMORY FULL] Image data has caused a memo-
ry overflow during E-mail trans-
mission.Remove the received data that is 
saved in the memory.
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							bizhub 2159-3
9.1 Primary messages and corrective actions9
[MEMORY FILE FULL] The maximum number of memo-
ry files has been used during fax 
transmission.Remove the received data that is 
saved in the memory.
[MEMORY FILE FULL] The maximum number of memo-
ry files has been used during fax 
receiving.Remove the received data that is 
saved in the memory.
[CANNOT CONNECT] An error has occurred during 
connection with the server.Reconfigure network settings in 
the Utility screen. If this error re-
curs after a communication has 
restarted, contact your network 
administrator.
[CANNOT GET IP] Cannot obtain the IP address. Respecify the IP address in the 
Utility screen. If this error recurs 
after a communication has re-
started, contact your network 
administrator.
[WRONG PASSWORD] Cannot connect to the POP3 
server due to entry of an incor-
rect password.Specify the correct POP3 pass-
word in the Utility screen. If this 
error recurs after a communica-
tion has restarted, contact your 
network administrator.
[RECEIVE WRONG DATA] Data that cannot be printed on 
this machine was received. (The 
attached file is not of the TIFF-F 
type.)Ask the sender to send a TIFF-F 
file or correct type of text file.
[SERVER  MEMORY  FULL] A memory overflow has occurred 
in the transmission server during 
Internet fax transmission.Delete the transmission data that 
is saved in the memory.
Error code: 0027 This machine is currently ac-
cessing the administrator mode 
of PageScope Web Connec-
tion, LSU, or RSD.• Log out from PageScope 
Web Connection.
• Disconnect the LSU.
• If no operation is performed 
for 600 seconds, the display 
returns to the basic screen.
• For an RSD communication, 
consult your service repre-
sentative. Message Cause Correction action
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							10If you suspect a failure then 
do the following
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							bizhub 21510-2
10.1 Having problems sending a fax10
10 If you suspect a failure then do the following
10.1 Having problems sending a fax
Fax status Major cause Corrective actions
The original is not scanned. Is the original too thick? Load the original on the Original 
Glass. For details, refer to [Us-
ers Guide Copy Operations].
Is the original too thin or small? Load the original on the Original 
Glass. For details, refer to [Us-
ers Guide Copy Operations].
Is the Original Glass dirty? Wipe the Original Glass with a 
soft, dry cloth.
The original is scanned oblique-
ly.Does the Lateral Guide match 
the original width?Adjust the Lateral Guide to the 
original width. For details, refer 
to [Users Guide Copy Opera-
tions].
An unclear image has been re-
ceived in a destination.Is the original positioned correct-
ly?Position the original correctly. 
For details, refer to [Users Guide 
Copy Operations].
Is the Original Glass dirty? Wipe the Original Glass with a 
soft, dry cloth.
Is the original text too faint? Specify the scanning density. 
(p. 7-20)
Is there a problem on the line sta-
tus or destination fax?Make a copy on this machine to 
check the result. If a copy image 
is clear, send the fax again.
A blank image has been re-
ceived by the destination fax 
machine.Has the original been loaded with 
the side containing the message 
facing down? (in use of ADF)Load the original, ensuring that 
the side containing the message 
is facing up. Then, send the orig-
inal again. For details, refer to 
[Users Guide Copy Operations].
Cannot send a fax automatical-
ly.Is the number correct? Check the number.
Are you calling a telephone-ded-
icated number?Check the number.
Is there a problem at the destina-
tion? (Paper out, Auto RX is dis-
abled, the power is not turned 
off, and other causes)Check with the sender.
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							bizhub 21510-3
10.2 Having problems receiving a fax10
10.2 Having problems receiving a fax
Fax status Major cause Corrective actions
The received image is not clear. Is the specified paper being 
used?Use the specified paper.
Is the paper damp? Replace with new paper.
Is toner sufficient? Install a new Toner Bottle. For 
details, refer to [Quick Guide 
Copy/Print/Fax/Scan Opera-
tions].
Is there a problem with a destina-
tion fax machine?Make a copy on this machine to 
check the result. If a copy image 
is clear, ask the sender to send 
the fax again.
Blank paper is received. Is toner sufficient? Install a new Toner Bottle. For 
details, refer to [Quick Guide 
Copy/Print/Fax/Scan Opera-
tions].
Does the sender load the origi-
nal, turning it over?Check with the sender.
Faxes are not received automat-
ically.Has the Receive Mode been set 
to Manual RX?Set to Auto RX. (p. 7-24)
Is the memory full? If paper out occurs, add paper, 
and print out files saved in the 
memory.
Is  a  message  displayed? Release the message as instruct-
ed in the screen.
The received paper contains 
some black streaks.Is there a problem with a destina-
tion fax machine?Make a copy on this machine to 
check the result. If a copy image 
is clear, ask the sender to send 
the fax again.
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							bizhub 21510-4
10.3 Having problems making a call10
10.3 Having problems making a call
Fax status Major cause Corrective actions
No sound is heard through an 
external phone.Is the telephone cord connected 
to this machine?Connect the telephone cord to 
this machine.
Is the line cable connected to 
this machine?Connect the line cable to this 
machine.
During communication After a communication has end-
ed, check the connection again.
Cannot hear a tone after dialing. Has the line type been specified 
correctly?Specify the correct line type. 
(p. 2-14)
Difficult to hear the recipients 
voice in the on-hook dial mode.Is the monitor volume low? lncrease the monitor volume lev-
el. (p. 2-14)
The phone ring volume is low or 
high.Is the ring volume of the external 
phone set to a low or high level?Adjust the ring volume of the ex-
ternal phone.
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							11Others
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							bizhub 21511-2
11.1 Fax specifications11
11 Others
11.1 Fax specifications
* Indicates the speed when an A4-size original of approximately 700 characters is sent with the standard im-
age quality (8 dots/mm e 3.85 lines/mm) in the high-speed mode (33.6 kbps). This is a transmission time only 
for image information, excluding the communication control time. The actual communication time varies de-
pending on the contents of an original, destination model, and line conditions.
** Supported only for immediate transmission using the ADF. Specifications
Transmission mode G3
Applied line General telephone subscriber line
Connection type Direct connection (Plug-in phone jack used)
Baud rate 33.6 / 31.2 / 28.8 / 26.4 / 24.0 / 21.6 / 19.2 / 16.8 / 14.4 / 12.0 / 9.6 / 7.2 / 
4.8 / 2.4 kbps (Switched automatically)
Transmission time 3 sec.
*
Scanning line density 8 dot/mm e 3.85/7.7/15.4 line/mm, 16 dot/mm e 15.4 line/mm**
Original size Max. A3w Long original (Max. 39-1/2 inches (1,000mm)) available
Print paper size 11 e 17 w to 5-1/2 e 8-1/2 v, A3 w, B4 w, A4 w/v, B5 v, A5 v
Number of sheets that can 
be scanned from memoryStandard (16MB): 1,024 sheets
* For A4 standard original
Band compression system MH / MR / MMR / JBIG
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							bizhub 21511-3
11.2 LSU11
11.2 LSU
11.2.1 What is LSU?
LSU stands for Local Setup for Utility. If a computer with this application installed is connected to this ma-
chine, you can change the settings of this machine or view the counter or machine conditions.
LSU supports the following functions.
-Saving the information registered in the one-touch dial, speed dial, or group dial of this machine, in a 
computer
-Changing the information registered in the one-touch dial, speed dial, or group dial of this machine
-Configuring Utility settings of this machine
-Viewing the total counter
-Viewing the configuration page
11.2.2 LSU operating environment
To install LSU in a computer, the following conditions are required.
Connection interface
-USB 2.0 interface, USB cable
Tips
-Use a type A (4 pin, male) or type B (4 pin, male) USB cable. A USB cable measuring three meters or 
less is recommended.
11.2.3 Setup procedure
Before using LSU, connect this machine to a computer, and install LSU in a computer.
1Connect this machine to the computer.
2Install the TWAIN driver and printer driver supplied with this machine.
3Install LSU in the computer.
dReference
For details on how to install the TWAIN driver and printer driver, refer to [Users Guide Printer Operations] and 
[Users Guide Scan Operations].
For details on how to install LSU, refer to page 11-4.
Operating systems Windows XP (x86/x64, SP2 or later)
Windows Server 2003 (x86/x64)
Windows Vista (x86/x64)
Windows Server 2008 (x86/x64)
Windows Server 2008 R2 (x64)
Windows 7 (x86/x64)
CPU Windows XP, Windows Server 2003: 300 MHz or higher recommended
Windows Vista: 1 GHz or higher recommended
Windows Server 2008, Windows 7: 2 GHz or higher recommended
Memory Windows XP, Windows Server 2003: 128 MB
Windows Vista: 1 GB
Windows Server 2008, Windows 7: 2 GB
Sufficient memory resource is required for your operating system and the 
applications to be used.
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11.2 LSU11
11.2.4 Installing LSU
Tips
-Installing LSU to Windows Server 2003 requires the administrator authority.
1Insert the LSU CD-ROM into the CD-ROM drive of the computer.
2Open the [LSU] folder on the CD-ROM, and double-click [LSUSetup.exe].
3Select your model.
4Select a language.
5Click [Next], and perform the procedure as instructed in the dialog box.
6When the message appears to indicate that LSU installation has been finished, click [Finish].
This completes the LSU installation process.
11.2.5 Starting LSU
%Click [Start] - [All Program] - [KONICA MINOLTA].
The LSU screen appears.
11.2.6 LSU screen
No. Name Description
1 Connection icon Select this icon to connect LSU to this machine.
2 Disconnection icon Select this icon to disconnect LSU from this machine.
3 Upload icon Select this icon to send the configuration file to this machine.
4 Download icon Select this icon to send the settings of this machine to a com-
puter.
5 Open icon Select this icon to open the configuration file.
6 Overwrite icon Select this icon to overwrite the configuration file.
7 New creation icon Select this icon to create a new file.
8 Utility setting icon Select this icon to display the Utility setting screen.
9 This-machine icon Select this icon  to display the one-touch dial, speed dial, 
and group dial of this machine.
1234567
9
8
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