Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Save as HTML2-19
........................................................................................................................................................................
4Type the name of the output file in the file name field, select the file 
name from the pull-down history list, or select the Browse button and 
browse for a file name.
........................................................................................................................................................................
5Select the OK  button to save the report in HTML file format.
END OF STEPS.................................................................................................................................................................................
Results:
The report is now saved as an HTML file for viewing with an Internet 
browser.
The HTML file that has been generated can be modified to fit your 
specific need using an HTML or text editor.
Output filesYou must select a name for the HTML file you are creating. You must 
specify the full file path (for example, c:\temp\myrpt.htm) to save the file 
in a directory other than the current directory.
If there are charts associated with the file, they are converted into .gif files 
and numbered in the order created. For example, c:\temp\myrpt1.gif and 
c:\temp\myrpt2.gif.
The output file is created using the templates and fonts you have 
specified. After the HTML is saved, you can move or copy it and all 
associated graphics files to a web server directory for viewing on the 
Internet or an Intranet.
TemplatesA template can be used to provide company logos, background color, 
specific fonts, or surrounding text to the HTML file. If you do not select a 
template, the HTML file displays only the report.
Note the following:
•Templates are HTML files that can be created or edited using an 
HTML or text editor.
•The templates are limited by what your web browser supports.
Not using templatesIf you choose not to use existing templates, Save as HTML generates 
basic HTML tags in order for your report to be converted to HTML.
Note the following:
•The standard surround tags  and  are generated.
•The background color is set to white and font color is set to black.
•The title of the page is the same as the report title. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Save as HTML2-20
Using existing templatesCentreVu Supervisor provides you with Sample templates which can be 
found in the samples directory of the 
CentreVu Supervisor directory 
where the executable files were installed. Use these installed templates 
when saving a report as an HTML file.
Save as HTML template
tagsThe following describes the tags used by Save as HTML and which can 
be used to create templates:
FontsIf you choose to use the 
CentreVu Supervisor fonts, the font face and 
size are preserved in the HTML file.
•The fonts used in CentreVu Supervisor are Arial, Courier New and 
Times New Roman.
•In the event these fonts are not available on the computer viewing 
the HTML file, backup fonts are used. The backup fonts are 
Helvetica for Arial, Courier for Courier New, and Times for Times 
New Roman.
•If you choose to use the web browsers default fonts, the HTML file 
will not specify any fonts.
•Note the following:
– If you choose not to preserve the 
CentreVu Supervisor fonts, 
the appearance of the report in the HTML file may change.
– If you choose to use a template, do not preserve the 
CentreVu 
Supervisor fonts if the template specifies the fonts. HTML Tag Description
 This tag is replaced with the title of report in 
the HTML file. If this tag is used within the 
 tags, the title of the report will be 
used as a heading to the page. Multiple uses 
of this tag are allowed. 
 This tag is replaced by the report body in the 
HTML file. However, only the first occurrence 
of this tag is replaced. If a template is used 
and the  tag is not in the 
template, an error occurs, and the Save as 
HTML operation is aborted. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Print Preview2-21
.........................................................................................................................................................................................................................................................Print Preview
OverviewPrint Preview displays the printed layout of a report on screen so that 
printed components, such as page breaks and headers and footers, may 
be viewed prior to actual printing.
Access Print PreviewPrint Preview is accessed from the Report menu of the output window of 
all generated reports. Select Print Preview to open the Print Preview 
dialog box
Print Preview dialog boxThe print preview dialog box displays one physical page of the generated 
report at a time. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Print Preview2-22
Print Preview fieldsThe following table describes the fields and items on the Print Preview 
dialog box:
Field/Item Description
Scroll bars If the page does not fit within the Print Preview 
dialog box, scroll bars are available to view the 
entire page.
Status bar A status bar at the bottom of the page lists which 
page of the report is being viewed; for example, 
“page 1 of 3.”
Next button If the generated report has more than one page in 
its final, printable version, the Next button moves 
you forward through the report a page at a time.
Back button If the generated report has more than one page in 
its final, printable version, the Back button moves 
you backward through the report a page at a time.
Zoom In/Out The Zoom In/Out drop-down list allows you to 
zoom in or out on a report in the Print Preview 
dialog box by a series of percentages in 25 percent 
increments. for example, you may view a report 
output in Print Preview at 100 percent, 125 
percent, 150 percent, and so on. The default is 
based on screen size.
Landscape/Portrait The Landscape check box allows you to view an 
output in either landscape mode (11” x 8.5”) or in 
portrait mode (8.5” x 11”) for printing purposes. 
The default is based on your default printer 
settings. To select Portrait mode, deselect the 
Landscape  box.
Print Select the Print button to display the Print Setup 
dialog box. The report that is active will be printed 
according to the options you choose on the Print 
Setup dialog box. You may choose the printer, the 
orientation, and the paper in this dialog box, or you 
can select Options  to display printer-specific 
configuration information. If the report is a real-
time report, only one refresh of the report will be 
printed. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Print Preview2-23
Help Select Help (or press F1 ) to display a standard 
WindowsTM Help page for the Print Preview dialog 
box.
Close The Close button closes the Print Preview dialog 
box. Field/Item Description 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Edit2-24
.........................................................................................................................................................................................................................................................Edit
Edit menuThe Edit menu has standard Windows editing options.
Menu item functionsThis table describes the action that each menu item performs. 
Menu Item Action
Copy The image of the currently selected chart is copied to 
the clipboard in 
Windows metafile format. This allows 
you to paste the chart picture into most 
Windows 
applications, such as a word processor. You can also 
access Copy  from the right mouse button pop-up 
menu. See 
Copying Chart Reports (2-53) for instructions 
on using Copy.
Export Chart Data The Data Export Options window is shown to allow 
you to export the data in the currently selected chart. If 
the report is a real-time report, only one refresh of the 
data will be exported. You can also access the Data 
Export Options window from the right mouse button 
pop-up menu. If there is more than one chart on this 
report, this option will be grayed out until you select a 
chart. For more information on exporting data, see the 
“Exporting Report Data” section in this chapter.
Export Table Data The Data Export Options window is shown to allow 
you to export the table data. If the report is a real-time 
report, only one refresh of the data will be exported. 
You can also access the Data Export Options window 
from the right mouse button pop-up menu. If there is 
more than one table on the report, this option will be 
grayed out until you select a table. For more 
information on exporting data, see the “Exporting 
report Data” section in this chapter. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Edit2-25
Export All Data The Data Export Options window is shown to allow 
you to export all data in the report. You will also be 
allowed to include labels and headers in the data that 
are exported. If the report is a real-time report, only 
one refresh of the data will be exported. You can also 
access the Data Export Options window from the right 
mouse button pop-up menu. For more information on 
exporting data, see the “Exporting Report Data” 
section in this chapter. Menu Item Action 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Format2-26
.........................................................................................................................................................................................................................................................Format
Format menuThe Format menu contains actions for modifying the display format of the 
currently selected object. If one (or more) of the actions does not apply to 
the selected object, it will be grayed out.
Menu item functionsThis table describes the action that each menu item performs. 
Menu Item Action
Chart Allows you to format a chart. You 
can also access the Format Chart 
window from the right mouse 
button pop-up menu.
Table Allows you to format a table. You 
can also access the Format Table 
window from the right mouse 
button pop-up menu.
Sort By Allows you to sort the table by 
several parameters specific to 
the information in the selected 
table. You can also access the 
Sort by window from the right 
mouse button pop-up menu. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Tools2-27
.........................................................................................................................................................................................................................................................Tools
Tools menuThe Tools menu contains additional actions that affect the currently 
selected object. You can also access the Tools actions from the right 
mouse button.
Menu item functionsThis table describes the action that each menu item performs. 
Menu Item Action
Available Drill-Down reports If you are running a report that allows you to access one or 
more drill-down reports, the available drill-down reports will be 
accessible from the Tools menu.
Threshold settings Opens a window that allows you to view or modify threshold 
highlight settings. Threshold highlight settings apply only to 
some real-time data items in real-time and integrated reports.
For information on setting threshold highlights, see 
Setting 
Report Threshold Highlights (2-59).
Change Agent Splits/Skills If the current ACD supports Expert Agent Selection (EAS), this 
menu item reads Change Agent Skills; otherwise, it reads 
Change Agent Splits. This menu item is enabled only when the 
selected table cell in a report is an agent name or agent login 
ID; otherwise, it is disabled. If you do not have write permission 
for Agent Administration, then this menu item is not shown. This 
action opens the Change Agent Skills window (EAS) or Change 
Agent Split Assignments window (non-EAS) for the selected 
agent. You can then modify the split/skill assignments for the 
agent. See the 
CentreVu® CMS R3V8 Administration (585-210-
910)
  guide for more information. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Options2-28
.........................................................................................................................................................................................................................................................Options
Options menuThe Options menu contains actions that affect the basic display of the 
report.
Menu item functionsThis table describes the action that each menu item performs. 
Menu Item Action
Thresholds Turns threshold highlighting on or off for this real-
time report. When threshold highlighting is on 
(there is a check by the menu item), the report 
shows the colors (icons if the report is minimized) 
specified in the Threshold Settings window. 
When threshold highlighting is off (there is no 
check by the menu item), the report shows none 
of the threshold highlights (or icons if the report is 
minimized). 
See 
Setting Report Threshold Highlights (2-59) for 
additional information on Threshold Highlights.
Status bar Shows or hides the status bar. When the status 
bar is hidden, the window remains the same size 
but the contents are resized to fill the window. 
You would choose this to get a larger viewing 
area for the report. When the status bar is made 
visible, the window remains the same size but 
the contents are resized to fill the smaller window 
area. The status bar setting is saved in the report 
view.
Restore Original View Restores the Report View to the original settings. 
All changes made to the format of this report are 
discarded.