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Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

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    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Editing and Viewing Reports2-29
    Editing and Viewing Reports
    .........................................................................................................................................................................................................................................................Overview
    PurposeThis section describes the various formatting and display options for 
    reports. It also includes some procedures for manipulating reports.
    OrganizationThe following topics are covered:
    •Report layouts
    •Formatting table reports
    •Formatting chart reports
    •Minimizing report output windows
    •Right mouse-button pop-up menus
    •Rotating a 3D chart
    •Exporting report data
    •Copying chart reports
    •Resizing report windows
    •Selecting a printer
    •Setting Report Threshold Highlights
    •Using Report Options 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Report Layouts2-30
    .........................................................................................................................................................................................................................................................Report Layouts
    Report typesThere are two types of report layouts in CentreVu Supervisor: 
    •Tables — the CentreVu Supervisor presentation of standard reports.
    •Charts — the CentreVu Supervisor presentation of graphical 
    reports.
    What constitutes a
    report?A report can consist of only a table/tables, only a chart/charts, or a 
    combination of tables and charts.
    In addition to the tables and charts that make up the main body of 
    reports, reports can include text and field names that are followed by 
    single data items. Text and data fields are used on both table and chart 
    reports.
    TablesMost standard 
    CentreVu Supervisor reports (reports that are not 
    prefaced by graphical) are displayed in tables.
    The information on a standard report window is organized as follows:
    More information
    Standard real-time reports can be sorted. See Formatting Table 
    Reports (2-32). 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Report Layouts2-31
    ChartsThe graphical 
    CentreVu Supervisor reports are displayed in charts. 
    More information
    There are several options for formatting the appearance of the charts 
    (graphical reports). See 
    Formatting Chart Reports (2-35) for more 
    information. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Table Reports2-32
    .........................................................................................................................................................................................................................................................Formatting Table Reports
    OverviewIf you are in a report containing a table, you can format how the report is 
    displayed using the Table Format Options window.
    The changes you make to a reports format affect only your view of the 
    report. The changes do not affect how other 
    CentreVu Supervisor users 
    see the report.
    Accessing the Table
    Format Options windowTo access the Table Format Options window, use one of the following 
    steps:
    •Double click on a column heading in the report. 
    •Select Format Table or Sort by from the Format menu or the right 
    mouse button pop-up menu.
    If you select Sort by, the Table Format Options window displays with the 
    Sort tab active. If you select Format Table, the Table Format Options 
    window displays with the General tab active. Descriptions of these tabs 
    follow.
    The Table Format Options window allows you to make layout changes to 
    a table. All changes you make are saved as part of the report view when 
    the report exits.
    General tabThe General tab allows you to make format changes to a table. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Table Reports2-33
    General tab parametersThe following table parameters can be changed:
    Sort tabThe Sort tab allows you to specify the order in which the information on 
    the real-time table report is displayed.Parameter Function
    Show Gridlines Specifies whether or not table 
    lines are to be shown in the table.
    Fixed Region, Columns Specifies the number of columns 
    from the left of the table that are 
    fixed in place and do not scroll. 
    Valid values are in the range of 0 
    through 99. You can use the spin 
    boxes to select a valid value or 
    type the value in.
    Fixed Region, Rows Specifies the number of rows 
    from the top of the table that are 
    fixed in place and do not scroll. 
    Valid values are in the range of 0 
    through 99. You can use the spin 
    boxes to select a valid value or 
    type the value in. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Table Reports2-34
    Using the Sort tabWhen you are setting up display order for a real-time report, specify the 
    sort column ( Sort By) and the sort order (Ascending or Descending). The 
    drop-down list for the Sort By lists all of the database table and item 
    names used in the report. 
    Sorting may cause report refreshes to take longer. If you wish to speed 
    up the refresh rate, turn off the sort options by selecting (none) for all of 
    the Sort By criteria.
    Examples
    Here are two examples of how you might use the Sort  tab:
    •Viewing a list of agents alphabetically — select Agent Name from 
    the first Sort By drop-down list, select Ascending as the sort order, 
    and leave the other two Then By boxes set to (none).
    •Searching for agents who have been in a certain state for too long 
    — select State from the first Sort By drop-down list, then select 
    Time from the second Then By drop-down list, and then select 
    Descending as the sort order for the second Then By. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-35
    .........................................................................................................................................................................................................................................................Formatting Chart Reports
    OverviewCharts (found in graphical reports) provide a graphical representation of 
    data. Values or data points are displayed in formats such as bars, lines, 
    filled areas, and pie charts. These data points are grouped into series 
    that are identified with unique colors.
    In many chart types, one data point from each series is grouped together 
    by category across an axis. Categories are plotted along the x-axis, while 
    values are plotted along the y-axis. A two-dimensional chart shows series 
    next to each other, while a three-dimensional chart plots series along the 
    z-axis. A chart can also have a title and a legend.
    If you are in a graphical (chart) report, you can format how the report is 
    displayed.
    The changes you make to a reports format affect only your view of the 
    report. The changes do not affect how other 
    CentreVu Supervisor users 
    see the report.
    In general, if there is no value returned from the database by the query 
    for a chart, the legends are displayed as dashes.
    Accessing the Chart
    Format Options windowTo format a chart report, selecting Format Chart or Sort by from the 
    Format menu list or the right mouse button pop-up menu. The Chart 
    Format Options window appears.
    The Chart Format Options window has seven tabs:,,,,,, and. Descriptions 
    of these tabs follow.
    •General tab input fields (2-36)
    •3D Effects tab input fields (2-38)
    •Axis tab input fields (2-39)
    •Type tab input fields (2-40)
    •Title tab input fields (2-41)
    •Legend tab input fields (2-42)
    •Data Labels tab input fields (2-43). 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-36
    General tabThe General tab allows you to specify several general options that apply 
    to the chart.
    General tab input fieldsThe following parameters can be changed:
    Parameter Function
    Background Color Specifies whether the backdrop 
    of the chart is a solid color or 
    whether it is displayed as a 
    gradient, a smooth transition from 
    one color to another. The 
    gradient transition can be one of 
    the following: Horizontal, Vertical, 
    Rectangle, or Oval. The quality of 
    the gradient effect will vary 
    depending on the video card 
    installed in the PC, or the 
    capabilities of the printer for 
    printed reports. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-37
    3D Effects tabThe 3D Effects tab allows you to control the 3D appearance of the chart. 
    If the current chart is a 2D chart, this tab is disabled.
    More information
    See Rotating a 3D chart (2-49) for an easy way to change the elevation and 
    rotation of a chart using the mouse.Real-Time If the chart is a rolling chart, you 
    can specify the number of data 
    points to be displayed in the 
    chart. Permitted values are 2 
    through 100, with 10 being the 
    default. A rolling chart is a line 
    chart that is initially displayed 
    with no data points. For each 
    refresh of the report, a data point 
    is added. As data points are 
    added, the chart “rolls” from left 
    to right. When enough refreshes 
    have occurred so that the chart is 
    displaying the number of 
    specified data points, at the next 
    refresh, the oldest data point is 
    dropped from the display and the 
    newest data point is displayed. Parameter Function 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-38
    3D Effects tab input
    fieldsThe following parameters can be changed:
    Parameter Function
    Elevation A number from 0 through 90 
    degrees that describes the 
    relative height from which a chart 
    is viewed. An elevation of 90 
    looks directly down on the top of 
    the chart, while an elevation of 0 
    looks directly at the side of the 
    chart. The example charts 
    throughout this document use an 
    elevation of 30 degrees.
    Rotation A number from -360 through 360 
    degrees that specifies the angle 
    that the chart is turned relative to 
    the viewing position. The 
    example charts throughout this 
    document use a rotation of 60 
    degrees. Rotation does not apply 
    to 3D pie charts.
    Projection Selects one of three 
    mathematical algorithms used to 
    give a 3D appearance on a 2D 
    sheet of paper or computer 
    screen.
    You can choose the following 
    values:
    •Oblique — The chart has depth 
    but the X-Y plane does not 
    change when the chart is rotated 
    or elevated.
    •Orthogonal — Perspective is not 
    applied to the chart, resulting in 
    less of a 3D effect. The 
    advantage of using this type of 
    projection is that vertical lines 
    remain vertical, making some 
    charts easier to read.
    •Perspective — This provides the 
    most realistic 3D appearance. 
    Objects farther away from you 
    converge toward a vanishing 
    point. 
    						
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