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Lucent Technologies Definity Audix System Feature Descriptions Manual
Lucent Technologies Definity Audix System Feature Descriptions Manual
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585-300-206 Comcode 108356080 Issue 5 May 1999 DEFINITY®AUDIX® System Feature Descriptions
Copyright Ó 1999, Lucent Technologies All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS National Cus- tomer Care Center telephone number. Users of the MERLIN®, PART- NER®, and System 25 products should call 1 800 628 2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643 2353. Customers outside the continental United States should contact their local Lucent representative, or call one of the above numbers in the following man- ner: • Dial the International Access Code; for example, 011. • Dial the country code for the U.S., that is, 01. • Lastly, dial either of the telephone numbers provided above. Lucent Technologies Web Page The world wide web home page for Lucent Technologies is: http://www.lucent.com Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies BCS Publications Center Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-300-206 Comcode 108356080 Issue 5, May 1999 For additional documents, refer to the section in “About This Docu- ment” entitled “Related Resources.” You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Tech- nologies Publications Center. Obtaining Products To learn more about Lucent Technologies products and to order prod- ucts, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications Systems. Access their web site at www.lucentdirect.com. Or call the following numbers: custom- ers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax). War ra nty Lucent Technologies provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. European Union Declaration of Conformity The “CE” mark affixed to the equipment means that it conforms to the following directives. Lucent Technologies Business Communications Systems declares that DEFINITY AUDIX System equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive73/23/EEC Acknowledgment This document was prepared by OMD Technical Publications, Lucent Technologies, Denver, CO. and Columbus, OH.
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents iii Contents Contents iii About This Document xiii nIntended Audiencesxiii nPrerequisite Skills and Knowledgexiii nHow This Document Is Organizedxiv nHow to Use This Documentxvii nConventions Used in This Documentxvii nTrademarks and Service Marksxviii nRelated Documentsxviii nHow to Make Comments About This Documentxviii Activity Log 1 nApplications2 nRequirements2 nFeature Operation2 nInteractions with Other Features4 Address-by-Name 5 nApplications6 nRequirements6 nFeature Operation6 nInteractions with Other Features7 Administration and Data Acquisition Package 9 nApplications10 nRequirements12 nFeature Operation12 nInteractions with Other Features14 Alarm Origination 15 nApplications16 nRequirements16 nFeature Operation16 nInteractions with Other Features19 AMIS Analog Networking 21 nApplications22 nConsiderations22
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents iv nRequirements23 nFeature Operation23 nInteractions with Other Features30 Announcement Sets 33 nApplications34 nConsiderations34 nRequirements35 nFeature Operation36 nInteractions with Other Features38 Automated Attendant 39 nApplications40 nUsing Rotary Phones with an Automated Attendant44 nRequirements45 nFeature Operation45 nInteractions with Other Features46 Automated Backup 51 nApplications52 nRequirements52 nFeature Operation52 nInteractions with Other Features52 Automatic Message Scan 55 nApplications56 nRequirements56 nFeature Operation56 nInteractions with Other Features58 Broadcast Message 61 nApplications62 nConsiderations62 nRequirements62 nFeature Operation63 nInteractions with Other Features69 Bulletin Board 73 nApplications74 nRequirements74
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents v nFeature Operation75 nInteractions with Other Features75 Call Answer 77 nApplications78 nRequirements78 nFeature Operation78 nInteractions with Other Features82 Call Screening (DS Mode Only) 87 nApplications88 nConsiderations88 nRequirements88 nFeature Operation89 nInteractions with Other Features89 Class of Service 91 nApplications92 nRequirements92 nFeature Operation92 nInteractions with Other Features93 Delivery Scheduling 97 nApplications98 nRequirements98 nFeature Operation98 nInteractions with Other Features100 Dial Ahead/Through 103 nApplications104 nRequirements104 nFeature Operation104 nInteractions with Other Features105 Dial-by-Name 107 nApplications108 nRequirements108 nFeature Operation108 nInteractions with Other Features109
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents vi Digital Networking 111 nApplications112 nRequirements112 nFeature Operation114 nFeature Administration115 nInteractions with Other Features115 Directory 119 nApplications120 nRequirements120 nFeature Operation120 nInteractions with Other Features120 Enhanced Disconnect Detection 123 nApplications124 nConsiderations124 nRequirements125 nFeature Operation125 nInteractions with Other Features126 Escape to Attendant 127 nApplications128 nRequirements128 nFeature Operation128 nInteractions with Other Features128 Exit AUDIX 131 nApplications132 nRequirements132 nFeature Operation132 nInteractions with Other Features132 Full Mailbox Answer Mode 133 nApplications134 nRequirements134 nFeature Operation135 nInteractions with Other Features135 Guest Password 139 nApplications140
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents vii nRequirements140 nFeature Operation140 nInteractions with Other Features142 INTUITY Message Manager 145 nApplications146 nRequirements146 nConsiderations147 nFeature Operation148 nInteractions with Other Features148 Leave Word Calling (CL Mode Only) 151 nApplications152 nConsiderations152 nRequirements153 nFeature Operation153 nInteractions with Other Features153 Login Announcement 157 nApplications158 nRequirements158 nFeature Operation158 nInteractions with Other Features163 Mailing List 165 nApplications166 nRequirements166 nFeature Operation167 nInteractions with Other Features175 Message Delivery 179 nApplications180 nRequirements180 nFeature Operation180 nInteractions with Other Features182 Message Sending Restrictions 185 nApplications186 nRequirements186 nFeature Operation186
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents viii nInteractions with Other Features187 Message-Waiting Indicator 191 nApplications192 nConsiderations192 nRequirements192 nFeature Operation193 nInteractions with Other Features193 Multilingual 195 nApplications196 nConsiderations197 nRequirements197 nFeature Operation198 nInteractions with Other Features202 Multiple Personal Greetings 205 nApplications206 nRequirements207 nFeature Operation207 nInteractions with Other Features221 Name Record by Subscriber 223 nApplications224 nConsiderations224 nRequirements224 nFeature Operation225 nInteractions with Other Features226 Online Help 229 nApplications230 nFeature Operation230 nInteractions with Other Features232 Outcalling 233 nApplications234 nConsiderations234 nRequirements234 nFeature Operation235 nInteractions with Other Features240
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents ix Personal Directory 243 nApplications244 nRequirements244 nFeature Operation244 nInteractions with Other Features248 Playback and Recording Control 249 nApplications250 nRequirements250 nFeature Operation250 nInteractions with Other Features251 Priority Message 253 nApplications254 nRequirements254 nFeature Operation254 nInteractions with Other Features257 Priority Outcalling 259 nApplications260 nRequirements260 nFeature Operation260 nInteractions with Other Features262 Private Message 263 nApplications264 nRequirements264 nFeature Operation264 nInteractions with Other Features264 Save Voice 267 nApplications268 nRequirements268 nFeature Operation268 nInteractions with Other Features279 Security Password 281 nApplications282 nRequirements282 nFeature Operation283
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Contents x nInteractions with Other Features284 Shared Extension 285 nApplications286 nRequirements286 nFeature Operation286 nInteractions with Other Features286 System Clock 287 nApplications288 nRequirements288 nFeature Operation288 nInteractions with Other Features289 TDD 291 nApplications292 nConsiderations292 nRequirements295 nFeature Operation295 nInteractions with Other Features298 Traffic Reports 301 n Applications302 nRequirements302 nFeature Operation302 nInteractions with Other Features303 Transfer Into AUDIX (CL Mode Only) 305 nApplications306 nRequirements306 nFeature Operation306 nInteractions with Other Features307 Transfer Into Mailbox (DS Mode Only) 309 nApplications310 nRequirements310 nFeature Operation310 nInteractions with Other Features312 Transfer Out of AUDIX — Basic (DS Mode) 315 nApplications316