Lucent Technologies Definity Audix System Feature Descriptions Manual

							Activity Log 
1  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Ac tivity Log feature is an ad ministrative tool for investi-
g ating  sub sc rib er-rep orted p rob lems with messag e-waiting  
ind ic ators (MWIs) and  the delivery of messag es. It maintains 
a history of sub sc rib er ac tivity in the DEFINITY AUDIX sys-
tem. Sinc e ad ministrators c an use the log  to trac k ac tivity b y 
sub sc rib er extension and b y sp ec ific  time, they c an often 
resolve rep orted  p rob lems b efore filing  troub le rep orts with 
Lucent.
Wh o h a s i t: Normally, only the DEFINITY 
AUDIX system administrator uses 
the ac tivity log .
Wh o c o n t r o l s i t: The system administrator 
accesses the activity log  and  
sp ec ifies d ata c ollec tion throug h 
the DEFINITY AUDIX 
administration terminal.
Wh o c a n a c c e s s it: Only the system ad ministrator or 
other authorized users can 
ac c ess the ac tivity log throug h the 
administration terminal interfac e.
The ac tivity log  is ad ministered and  
ac c essib le throug h any ap proved  
DEFINITY AUDIX ad ministration termi-
nal, Personal Comp uter (PC), or Work 
Group Station (WGS).
Activity Log
Sys-Par Ac t, Disp  Ac t 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Activity Log 
2 Applications 
Applications
The Activity Log helps system administrators diagnose user-perceived problems 
suc h as MWI d elays and  d elayed  d eliveries d ue to full mailb oxes. 
Requirements
The only requirement for this feature is one of the certified administration 
terminals or a stand ard  PC or WGS running a stand ard  terminal emulation 
p ac kag e (suc h as a 513 Terminal Emulation p ac kag e). A 570 p arallel, 572 serial, 
or other 473-c omp atib le p rinter is op tional b ut rec ommend ed . 
Feature Operation
It is rec ommend ed  that you enab le the Ac tivity Log  so you will have the req uired 
information at the time p rob lems are rep orted . 
You will use two d ifferent sc reens when working  with the Ac tivity Log: the 
System-Parameters Ac tivity-Log  sc reen and  the Disp lay Ac tivity-Log  sc reen. 
Setting Up the Activity Log
Use the change/display system-parameters activity log
 c ommand  to: 
nEnab le/d isab le the Ac tivity Log . The d efault is n (the Ac tivity Log  is 
disabled). 
nInstruc t the Ac tivity Log  to rec ord  MWI up d ates. The d efault is n (the 
Ac tivity Log  will 
not rec ord  MWI up d ates). 
nSet a maximum numb er of Ac tivity Log  entries. The maximum allowab le 
value is 99,999. The d efault is 10,000. 
nClear all entries in the Ac tivity Log. The d efault is n. If you enter y, all 
entries in the Ac tivity Log  will b e c leared  immed iately. However, this value 
always reverts to n after you exit the sc reen. 
NOTE:
If you instruc t the Ac tivity Log  to rec ord  MWI up d ates, the numb er 
of rec ord s g enerated  will inc rease signific antly and  c ould  d egrad e 
system p erformanc e. It is rec ommend ed  that this field  not b e 
enab led  on a reg ular b asis, b ut only as nec essary.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Activity Log 
3 Feature Operation 
Activity Log Operation
Onc e you have enab led  the Ac tivity Log , it rec ord s sp ec ific  ac tivities for eac h 
sub sc rib er’s mailb ox, inc lud ing : 
nSub sc rib er log -in/log -off — These entries inc lud e new, unop ened, and  old  
messag e c ounts. 
nRec eip t of a new messag e — This entry inc ludes new, unop ened , and  old  
messag e c ounts. 
nSc heduled d elivery of a messag e 
nCanc eled  d elivery of a sc hed uled  messag e 
nChang e in status of a messag e — The status of a message c an c hang e 
from new to unop ened , new to old , unop ened  to old , and  from new, 
unop ened or old to d eleted . 
nMWI up d ates (if enab led ) 
nResets — A reset entry is mad e whenever the system d ate and /or time is 
c hang ed , either manually or automatic ally, and  inc lud es the p revious d ate 
and  time. 
You will use the d isp lay ac tivity-log  c ommand to d esig nate sub sc rib er, d ate, and  
time. The Ac tivity Log  will then d isp lay ac tivity information for the selec ted  
sub sc rib er, starting  at the spec ified date and  time. The events are listed  in 
c hronolog ic al order (old est first). Press   (Next Pag e) to d isplay the remaining  
entries. 
A 
rec eived entry is mad e in the Ac tivity Log  eac h time a messag e is d elivered  
into a subsc rib er’s mailbox. Note that a messag e with multip le rec ip ients will 
g enerate a 
rec eived entry for eac h rec ip ient. The messag e may b e one of the 
following : 
nVoice mail (VM) 
nPriority voice mail 
nCall Answer (CA) 
nBroad c ast voic e mail messag e 
nLog -in announc ement 
nAMIS analog  networking  messag e 
nUnd eliverab le message notific ation 
F7 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Activity Log 
4 Interactions with Other Features 
A sched uled entry is mad e in the Ac tivity Log eac h time a messag e is sc hed uled  
for d elivery. A sing le sc hed uled  entry will b e mad e for a messag e reg ard less of 
the numb er of rec ip ients. The messag e may b e one of the following : 
nVoice mail 
nPriority voice mail 
nCall Answer 
Sinc e CA messag es are sc hed uled  for immed iate d elivery at the time they 
are c reated , the sc hed uled  d elivery time is not rep eated  on the d isp lay. In 
addition: 
— If b oth the c alling  p arty and  the c alled  p arty are loc al sub sc rib ers, 
the d isp lay will show that the c alling  p arty sc hed uled  the messag e 
for the c alled  p arty. 
— If the c alling p arty is not a loc al sub sc rib er, the ac tivity will not b e 
rec ord ed  for the c alling  p arty. 
— If the c alled  p arty is not a loc al sub sc rib er, the loc al DEFINITY 
AUDIX system will have no knowled g e of the c all and  the ac tivity 
will not b e rec ord ed . 
nBroad c ast voic e mail messag e 
nLog -in announc ement 
See 
DEFI N I TY A U D I X Sy s t e m  —  Sc r e e n s  Re f e re n c e, 585-300-213, for a 
c omp lete d esc rip tion of Ac tivity Log  sc reens. 
Interactions with Other Features
This sec tion id entifies the interac tions of the ac tivity log  with switc h features and  
other DEFINITY AUDIX features. 
Interactions with Switch Features
The ac tivity log  has no d irec t interac tion with switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Activity Log c an collect data on most DEFINITY AUDIX call answer and voice 
mail func tions. See the p revious sec tion, Ac tivity Log Op eration, for details.  
						

							Address-by-Name 
5  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Ad d ress-b y-Name feature allows c allers to ad dress a 
message to any subscriber by dialing the subscriber’s name 
instead  of the sub sc rib er’s extension numb er. Callers who 
d o not know a sub sc riber’s extension numb er may selec t 
name addressing by pressing     (for Alternate Address-
ing  Mod e) and  entering  the sub sc rib er’s name. The DEFIN-
ITY AUDIX system will automatically address the message to 
that sub sc rib er.
Wh o h a s i t :The Ad d ress-b y-Name feature is 
available to all subsc ribers of the 
DEFINITY AUDIX system.
Who controls it:The system administrator assig ns 
each subscriber’s default 
add ressing  format (either 
extension numb er or name) on the 
Class of Servic e or Subsc riber 
screens.
Callers also c ontrol this feature b y 
p ressing      to tog g le b etween 
extension numb er and name 
add ressing .
Wh o c a n a c c e s s it :All sub sc rib ers who enter the 
DEFINITY AUDIX system, using  a 
touc h-tone telep hone, c an ac c ess 
the Ad d ress-by-Name feature.
*A
*A
nWhen using  the 
Ad d ress-b y-Name feature, note 
that the letter 
Q is represented by 
p ressing   and  
Z by pressing  .
nThe system ad ministrator should  
inform sub sc rib ers whic h d efault 
ad d ressing  format (extension 
numb er or name) they have been 
assig ned .
nAddress-by-Name only works for 
rec ip ients who are ad ministered 
on the DEFINITY AUDIX system, 
or rec ip ients who are p rop erly 
linked  to the send er via AMIS Ana-
log Networking .
nAddress-by-Name works with 
AMIS messag es only for ad minis-
tered  rec ip ients on remote sys-
tems ad ministered  for one-step  
ad d ressing .
79
Address-by-Name
C O S,  Su b sc r i b e r   
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Address-by-Name 
6 Applications 
Applications
Many subsc ribers simp ly p refer to ad d ress messag es to p eop le rather than 
extension numb ers. But this feature c an b e most c onvenient when the send er 
d oesn’t know (or c an’t rememb er) the extension number of an intend ed  messag e 
rec ip ient. It is p artic ularly useful when used  with the Personal Direc tory feature, 
whic h allows the send er to use ab breviated  names. 
Requirements
The Ad d ress-b y-Name feature has no ad ministration req uirements. At the 
req uest of sub sc rib ers who p refer to add ress-b y-name, the ad ministrator c an set 
the d efault ad d ressing  mod e to name ad dressing  on p ag e 2 of the Sub sc rib er
 
sc reen. 
Feature Operation
The Ad d ress-b y-Name feature c an b e used  any time you want to ad d ress a 
messag e, c reate a mailing  list, or set up  a p ersonal d irec tory. The most c ommon 
use, add ressing  a messag e, is d esc rib ed  in d etail b elow. To use the feature with 
the Mailing List or Personal Direc tory features (assuming your default ad d ressing  
mod e is numb er add ressing ), enter     when first p romp ted for an ad d ress, 
then enter all addresses by name. You will stay in name addressing mode until 
you p ress     ag ain or until you are finished  with the task. 
To add ress a messag e to a subsc riber b y name, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Rec ord  and  app rove a messag e normally (see the Voic e Mail feature). 
3. Press     to switch to name ad d ressing  mod e (this assumes your 
d efault ad d ressing  mod e is b y extension numb er). 
4. Enter the letters that sp ell the last name of the sub sc rib er, then, if 
nec essary, enter all or p art of the first name (do not enter any c harac ters 
b etween the first and  last names). Press  .
Note that in many c ases it is not nec essary to enter the entire name; a 
uniq ue matc h is all that is req uired . 
*A
*A
*A
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Address-by-Name 
7 Interactions with Other Features 
5. One of the following will occur: 
nIf the system find s a uniq ue matc h for the letters you entered , the 
sub sc rib er’s name is voic ed  b y the system. 
nIf the system find s two or three sub sc rib er names that matc h the 
c harac ters you have entered , you will b e promp ted  to selec t the 
ap p rop riate name. 
nIf the system req uires more information to make a matc h, you will 
b e asked  to enter more c harac ters (c ontinuing  from where you 
stopped). 
For examp le, to name-ad d ress a messag e to a sub sc rib er named  Jill 
Wilson, you mig ht p ress the following  seq uenc e of keys: 
          
Interactions with Other Features
This sec tion id entifies the interac tions of the Ad d ress-b y-Name feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Ad d ress-b y-Name feature d oes not interac t with the switc h. 
Interactions with other DEFINITY AUDIX 
Features
The Ad d ress-b y-Name feature interac ts with other DEFINITY AUDIX features as 
follows: 
nClass of Servic e:  The Add ress-b y-Name feature c an be a p arameter for 
d ifferentiating  c lasses of servic e. The DEFINITY AUDIX system 
ad ministrator c an assig n a d efault ad d ressing  format (extension numb er 
or name) for eac h sub sc rib er using  the Class of Servic e
   sc reen. 
nDial-b y-Name:  The Dial-b y-Name feature is nearly id entic al to 
ad d ress-b y-name, b ut is used  for transferring  out of the DEFINITY AUDIX 
system rather than for ad d ressing  messag es. Thoug h similar, the features 
are 
not d irec tly interrelated . For example, if you invoke name ad d ressing  
for send ing  a messag e, then b eg in a transfer to another extension, the 
system expec ts you to enter an extension numb er unless you p ress     
(for d ialing -b y-name) while transferring . 
nDirec tory:  The system directory stores linked name and extension number 
information, and  this d atab ase is searc hed  when sub sc rib ers ad d ress b y 
either name or extension. 
nINTUITY Messag e Manager:  Sub sc rib ers c an use name ad d ressing  when 
using I
NTUITY Messag e Manag er.
*AWILSONJ#
*A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Address-by-Name 
8 Interactions with Other Features 
nMailing  List:  Subsc rib ers c an use name ad dressing  when c reating  or 
mod ifying  mailing  lists. Name ad d ressing  mode stays on until the 
c reating /mod ifying  task is c omp lete or until the sub sc rib er turns it off. 
nOnline Help:  Voic ed help  is availab le at any time b y p ressing     .
nPersonal Direc tory:  The DEFINITY AUDIX system will first attemp t to 
matc h the name entered  with the subsc rib er’s Personal Direc tory. If an 
exac t matc h is not found, the DEFINITY AUDIX system then searc hes the 
list of all ad ministered  sub sc rib ers. Sub sc rib ers c an use name ad d ressing  
when c reating  or mod ifying  their p ersonal d irec tories. Name ad d ressing  
mod e stays on until the c reating /mod ifying  task is c omp lete or until the 
sub sc rib er turns it off. 
nVoice Mail:  The Ad d ress-b y-Name feature c an b e used  for any voic e mail 
addressing. 
*H 
						

							Administration and Data Acquisition Package 
9  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The AUDIX Ad ministration and  Data Ac q uisition Pac kag e 
(ADAP) is an ap p lic ation installed  on a p ersonal c omp uter 
(PC) c onnec ted  to a DEFINITY AUDIX system. ADAP p ro-
vid es a vehic le for d ownload ing  d ata from the DEFINITY 
AUDIX d atab ase to the PC for further analysis and  for mod i-
fying  DEFINITY AUDIX sub sc rib er data d irec tly in the DEFIN-
ITY AUDIX d atab ase without ac c essing  the ad ministrative 
sc reens.
ADAP inc lud es two uniq ue user interfac es:
nPC2AUDIX, a nontec hnic al menu-d riven p rog ram that 
download s d ata from the DEFINITY AUDIX d atab ase to 
the PC, org anizes it in a d BASE III PLUS format, and  
prod uc es a set of p reformatted  stand ard ized  rep orts. 
PC2AUDIX also c an b e used to b ac k up  DEFINITY 
AUDIX data to a d iskette.
nA set of p rogrammer-oriented  DOS-level c ommand s 
that c an mod ify sub sc rib er d ata d irec tly in the DEFINITY 
AUDIX datab ase and  d ownload  selec ted data from the 
DEFINITY AUDIX d atab ase to the PC. No rep orting  
c ap ab ility is inc lud ed ; it is left to the c ustomer to 
develop rep orting ap p lic ations on the PC or to up load  
the d ata to a host c omp uter for further analysis.
nADAP will run on any Lucent Tec h-
nolog ies 6300-c omp atib le or 
newer mod el PC. A Luc ent Tec h-
nolog ies 6286 or 6386 WGS (or 
c omp atib le) PC is rec ommend ed .
nADAP DOS-level command s 
req uire c ustomer-d evelop ed  soft-
ware to prod uc e rep orts. Cus-
tomer-developed software is 
not 
supported by Lucent services.
nPC2AUDIX req uires d BASE III 
PLUS software.
nPC2AUDIX p rovid es a sc hed uling  
op tion for retrieving  d ata d uring  
off-hours.
Administration and Data Acquisition Package
See the ADAP document 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Administration and Data Acquisition Package 
10 Applications 
Applications
ADAP allows the DEFINITY AUDIX ad ministrator to analyze system usag e. The 
ad ministrator c an d efine rep ort c riteria to help  manag e system resourc es and  
d etermine when ad d itional hard ware or ad ministrative c hang es are nec essary. 
Even thoug h PC2AUDIX and  ADAP DOS-level c ommand s are c omponents of the 
same pac kag e and  share some c ommon func tionality, they are in many ways 
uniq ue ad ministrative tools for ac c essing  and  analyzing  the DEFINITY AUDIX 
database. ADAP also provides a billing package that allows you to bill customers 
for DEFINITY AUDIX system use. 
PC2AUDIX
PC2AUDIX is a menu-d riven ap p lic ation for nonp rog rammers that d ownload s 
d ata from the DEFINITY AUDIX d atabase to the PC and  p rod uc es a set of 
p reformatted , stand ard ized  rep orts with the d ownloaded  information. Rep orts 
c an b e g enerated direc tly from the PC2AUDIX menu. PC2AUDIX is useful for 
monitoring  system resourc es (inc lud ing  p ort usag e and  d isk spac e), analyzing  
traffic  p atterns, g enerating  b illing  rep orts, and  arc hiving  traffic  d ata to d iskette. 
PC2AUDIX req uires that the d BASE III PLUS d atab ase software p rog ram is also 
installed  on the PC. Data retrieved  from the DEFINITY AUDIX d atab ase b y 
PC2AUDIX is automatic ally org anized  in a d BASE III PLUS format. 
PC2AUDIX p rovid es the following  c ap ab ilities throug h its menu-d riven interfac e: 
nData retrieval — Hourly, d aily, and  monthly system traffic  d ata c an b e 
d ownloaded  to d isk files on the PC using  PC2AUDIX menu op tions. 
nTraffic  rep orts — Download ed  system traffic  d ata c an b e formatted  in 
rep orts that d etail averag e p orts in use and  peak p orts in use b y hour for a 
sp ec ified  p eriod , file system usag e by hour and  b y d ay for a sp ec ified  
p eriod, session usag e and  remote traffic  p er d ay for a sp ec ified  p eriod , 
and  system attend ant traffic  for a d ay or a month. 
nCustomer b illing  — Downloaded  system traffic  d ata c an b e formatted  in 
reports that provide DEFINITY AUDIX billing detail for individual 
sub sc rib ers and  d ep artments (or other c od ed  entities) b ased  on 
customer-supplied billing criteria. 
nSite-sp ec ific  d ata — Download ed system traffic  data c an b e searc hed  
and  formatted  in lists of sub sc rib ers with b ills over a sp ec ified  amount, 
sub sc rib ers with usag e over or und er sp ec ified  limits, and  sub sc rib ers 
with sp ac e threshold  exc ep tions. 
nSc heduling  — PC2AUDIX d ata retrieval, the proc ess of d ownload ing  d ata 
from the DEFINITY AUDIX d atab ase to the PC, c an b e q ueued to run 
unattend ed  d uring  off-hours using  PC2AUDIX menu op tions. For 
DEFINITY AUDIX networks, data c an b e retrieved  from remote mac hines 
to a sing le ADAP PC using  the sc hed uling  feature.