Lucent Technologies Definity Audix System Feature Descriptions Manual

							Traffic Reports 
301  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Traffic  Rep orts feature c ollec ts d ata on system ac tivities 
d uring  sp ec ified hours, d ays, and  months. These rep orts 
ind ic ate how many sub sc rib ers are using  the DEFINITY 
AUDIX system, when they use it, and  how intensively. The 
system ad ministrator c an d efine rep ort c riteria to help  man-
age system resourc es and  d etermine when ad d itional hard -
ware or ad ministrative c hang es are nec essary.
Wh o h a s i t: This is a system ad ministration 
feature; it is not used  b y 
sub scrib ers.
Wh o c o n t r o l s i t: The system administrator d efines 
rep ort c riteria using  traffic  
sc reens (for more information on 
defining report criteria, see the 
DEFINITY AUDIX System Release 
4.0 — Screens Reference,
 
585-300-213.
Wh o c a n a c c e s s it: Normally, the system 
administrator is the only p erson 
who uses the system Traffic  
Rep or ts.
nTraffic  d ata c ollec tion is ac tivated  
using the System-Parameters 
Features sc reen.
nMonitoring  the failed  log ins, exter-
nal field  on the List Measurements 
Feature sc reen may p rovid e an 
indic ation that illeg al log ins to the 
system are b eing  attemp ted . If the 
numb er in this field  is hig h, it may 
indic ate that someone outsid e 
your system is rep eated ly 
attemp ting  to gain ac c ess to the 
system without having a legitimate 
login.
nSystem Clock chang es will imp ac t 
d ata c ollec tion.
Traffic Reports
Sys - Pa r Fe a ,  Tr a f f i c 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Traffic Reports 
302 Applications 
 Applications
The Traffic  Rep orts feature is p rimarily used  for the following  tasks: 
nEvaluating  ac tual system use as c omp ared  to p rojec ted  use 
nPred ic ting  future eq uipment req uirements 
By g enerating  p eriod ic  rep orts of ac tual system use, the system ad ministrator 
c an measure port ac tivity and  c alc ulate the level of servic e that sub sc rib ers are 
rec eiving . This information c an b e used  to d etermine when up g rad es to the 
system or c hang es in sub sc rib ers’ c lasses of servic e are req uired . 
Requirements
The Traffic  Rep orts feature has no req uirements other than those of the DEFINITY 
AUDIX system itself. 
Feature Operation
The system ad ministrator must ac c ess the traffic  sc reens to d isp lay rec ords of 
traffic  d ata c ollec ted  over a p artic ular p eriod  of time (d aily, hourly, or monthly). 
The ad ministrator retrieves the sc reens via the ad ministration terminal. For more 
information on the traffic  sc reens, see 
DEFINITY AUDIX System Release 4.0 — 
Sc reens Referenc e
, 585-300-213. 
Data from all traffic  sc reens c an b e c op ied  to a p ersonal c omp uter (PC) using  
ADAP. This d ata c an then b e manip ulated b y d BASE III PLUS p rog rams. 
NOTE:
Only the information c ontained  within the field s on eac h sc reen is c op ied  
to the PC; the sc reens and  field  names are not c op ied  (this allows the d ata 
to b e stored  in d BASE III PLUS format). 
For more information, see 
AUDIX Administration and Data Acquisition Pac kage, 
585-302-502.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Traffic Reports 
303 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Traffic  Rep orts feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
These Traffic  Rep orts are exc lusively a DEFINITY AUDIX feature and  have no 
d irec t interac tions with any switc h features. However, the system ad ministrator 
should  monitor the numb er of c alls d irec ted  to eac h DEFINITY AUDIX p ort from 
the switc h using  the List Measurements sc reen. If any p ort shows zero c alls, that 
port should be checked. 
Interactions with Other DEFINITY AUDIX 
Features
The Traffic  Rep orts feature interac ts with other DEFINITY AUDIX features as 
follows: 
nAMIS Analog  Networking:   AMIS Analog  Networking  ac tivities (c omb ined  
with Messag e Delivery ac tivities) are g enerated  using  the Sp ec ial 
Features Daily Traffic , Sp ec ial Features Hourly Traffic , Subsc rib er Daily 
Traffic , and  Sub sc rib er Monthly Traffic  sc reens. 
nADAP:   The system ad ministrator c an transfer the d ata c ontained  in all 
traffic  rep ort sc reens to a PC using  ADAP. The d ata is stored  on the PC in 
d BASE III PLUS format and  c an b e displayed  and  manip ulated  using  
d BASE III PLUS p rog rams. 
nAutomated  Attend ant:   Bec ause Automated  Attend ants ap p ear as 
DEFINITY AUDIX sub sc rib ers, their use is monitored  through the 
sub sc rib er traffic  sc reens. This information is esp ec ially useful on small 
systems where the numb er of p orts d ed ic ated to Automated  Attend ants 
may need  to b e kep t at a minimum. (The List Attendants sc reen shows all 
Automated  Attend ants in the system and  their extensions.) 
nCall Answer:   Statistic s that illustrate how sub sc rib ers g enerally use the 
Call Answer feature are c ollec ted  using  the Spec ial Features Daily Traffic  
and  Sp ec ial Features Hourly Traffic  sc reens. 
nMessag e Delivery:   AMIS Analog  Networking  ac tivities (c omb ined  with 
Messag e Delivery ac tivities) are g enerated  using  the Sp ec ial Features 
Daily Traffic , Spec ial Features Hourly Traffic , Sub sc rib er Daily Traffic , and  
Sub sc rib er Monthly Traffic  sc reens. 
nOutc alling:   The system ad ministrator c an monitor system resourc es used  
b y the Outc alling  feature with the Sp ec ial Features Daily Traffic  and  
Sp ec ial Features Hourly Traffic  sc reens.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Traffic Reports 
304 Interactions with Other Features 
nVoice Mailb ox:   Statistic s that illustrate how subsc ribers g enerally use the 
Voic e Mailb ox feature are c ollec ted  using  the Sp ec ial Features Daily 
Traffic , Sp ec ial Features Hourly Traffic , Subsc rib er Daily Traffic , and  
Sub sc rib er Monthly Traffic  sc reens.  
						

							Transfer Into AUDIX (CL Mode Only) 
305  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Transfer Into AUDIX feature allows an attendant to easily 
transfer a c all into the DEFINITY AUDIX system, enab ling  the 
c aller to rec ord  a message for the sub sc rib er he/she was try-
ing  to reac h.
Wh o h a s i t: Covering attendants who are 
administered  b efore the DEFINITY 
AUDIX system in a subsc rib er’s 
c all-c overag e path c an also b e 
administered  to p rovid e the Transfer 
Into AUDIX feature.
Wh o c o n t r o l s i t: The switc h ad ministrator assig ns a 
c od e that enab les c overing  
attend ants to transfer c alls into the 
DEFINITY AUDIX system.
nThis feature is availab le only on 
DEFINITY AUDIX systems set up  
in c ontrol link switc h integration 
mod e.
Transfer Into AUDIX (CL Mode Only)
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into AUDIX (CL Mode Only) 
306 Applications 
Applications
When a c aller is transferred  to a c overing attend ant, the c aller c an req uest to b e 
sent to the sub sc rib er’s voic e mailb ox. This is usually done if the c aller wishes to 
leave a c onfid ential messag e. 
Requirements
The following req uirements are nec essary for the Transfer Into AUDIX feature to 
work p rop erly: 
nThe switc h ad ministrator must assig n a Transfer Into AUDIX d ial ac c ess 
c od e. Note that the d ial ac c ess c od e should  b e ad ministered the same for 
all switc hes in a DCS Network. 
nA c overing extension (usually a sec retary or rec eptionist) must be 
assig ned  to the sub sc rib er’s c all-c overag e path. 
nThe DEFINITY AUDIX system must b e in the sub sc rib er’s c all-c overag e 
p ath for this feature to work. 
Feature Operation
The sec tion desc rib es how the Transfer Into AUDIX feature works and  p rovid es 
p roc ed ures for using  it. 
Transfer Into AUDIX Feature
The Transfer Into AUDIX feature may b e used  whenever a c all is p lac ed  to a 
DEFINITY AUDIX sub sc rib er and  the c all is red irec ted  to a c overing  attend ant. 
The Call Forward ing , Call Pic kup, and  Call Coverag e switc h features c an all 
red irec t c alls from the DEFINITY AUDIX subsc rib er’s extension to a c overing  
attend ant. When a c aller reac hes a c overing attend ant, the attend ant c an 
red irec t the c all to the DEFINITY AUDIX system. 
NOTE:
This feature resid es on the switc h, not on the DEFINITY AUDIX system. 
System 75 R1V3 Issue 1.4 and  later and  DEFINITY Generic  
G3V2g .04.5.0.099., and later switc h software releases sup port the 
Transfer Into AUDIX feature. 
To transfer a c all into the DEFINITY AUDIX system, the c overing  attend ant should  
d o the following : 
1. Press either the switc hhook, Rec all button, or Transfer b utton (d ep end ing  
on the p hone). 
2. Enter the loc al Transfer Into AUDIX d ial ac c ess c od e (assig ned  b y the 
switc h ad ministrator for that switc h).  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into AUDIX (CL Mode Only) 
307 Interactions with Other Features 
3. Press the Rec all or Transfer b utton ag ain, or simp ly hang  up . The c all then 
g oes to the orig inally c alled  sub sc rib er’s voic e mailb ox — with c omp lete 
c aller information — as if the c all had  not b een interc ep ted . The 
sub sc rib er’s normal Call Answer g reeting  g reets the c alling  p arty. 
For more information about ad ministering  the Transfer Into AUDIX—Enhanc ed  
feature, see 
DEFINITY AUDIX System — Ad ministration, 585-300-507, or 
DEFINITY AUDIX System Release 4.0 — Sc reens Referenc e, 585-300-213.
Interactions with Other Features
This sec tion id entifies the interac tions of the Transfer Into AUDIX feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Transfer Into AUDIX feature interac ts with switc h features as follows: 
nCall Conferenc e Into AUDIX:   An attend ant in a c all-c overag e path may 
b e ab le to c onferenc e a c all into the DEFINITY AUDIX system b y using  the 
Sp lit-A-Call feature (Sp lit or Start b utton), then dialing the Transfer Into 
AUDIX d ial ac c ess c od e. The attend ant c an then remain on the c all, or 
p ress the Release b utton to drop  out of the c onferenc ed  c all. 
nCall Coverag e/Call Forward ing /Call Pic kup:   Any of these features c an 
red irec t c alls from the sub sc rib er’s extension to a c overing attend ant. 
nDCS Transp arenc y:   If one or more DEFINITY AUDIX systems are in a 
DCS c luster, the Transfer Into AUDIX feature d ial ac c ess c od e should  b e 
ad ministered  the same for all switc hes in the DCS Network. 
Interactions with Other DEFINITY AUDIX 
Features
The Transfer Into AUDIX feature interac ts with other DEFINITY AUDIX features as 
follows: 
nADAP:   Calls that are transferred  to sub sc rib er mailb oxes g enerate Call 
Answer d ata on the ap p rop riate traffic  sc reens. This d ata c an b e 
transferred  to a p ersonal c omp uter (in d BASE III PLUS format) using  
ADAP. 
nCall Answer:   When a c aller is transferred  to a sub sc rib er’s voic e mailb ox, 
the Call Answer feature is ac tivated  and  p lays the sub sc rib er’s g reeting . 
nFull Mailb ox Answer Mod e:   If a c aller is transferred  to a subsc rib er’s 
voic e mailb ox and  the mailb ox is full, the c aller will hear a messag e stating  
that no messag es c an b e left for that sub sc rib er.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into AUDIX (CL Mode Only) 
308 Interactions with Other Features 
nMultiling ual:   If the Multiling ual feature is ac tivated  for a sub sc rib er and  an 
attend ant transfers a c all to the sub sc rib er’s mailbox, the DEFINITY AUDIX 
system treats the c all as if it were a c all answer c all and  the c aller hears 
whatever g reetings are ac tive for the sub sc rib er. 
nMultiple Personal Greeting s:   If a c aller is transferred  to a sub sc rib er’s 
voic e mailb ox and  the sub sc rib er is using  the Multip le Personal Greeting s 
feature, the c aller will hear the g reeting  sc hed uled  for this typ e of c all 
(internal, external, prime-time, out-of-hours, b usy, or no answer). 
nName Record by Subscriber:   If a c aller is transferred  to a sub sc rib er’s 
voic e mailb ox and  the sub sc rib er is using  the Name Rec ord  By 
Sub sc rib er feature, the c aller will hear the sub sc riber voic e his/her own 
name d uring  the g reeting . 
nTr a f f i c  R e p o r t s:   Calls that are transferred  to sub sc rib er mailb oxes 
g enerate Call Answer d ata on the app rop riate traffic  sc reens. 
nVoice Mailb ox:   Callers who are transferred  into the DEFINITY AUDIX 
system are sent to the intend ed  sub sc rib er’s voic e mailb ox. If the c aller 
rec ord s a Call Answer messag e for the sub sc rib er, it is stored  in the 
sub sc rib er’s voic e mailb ox.  
						

							Transfer Into Mailbox (DS Mode Only) 
309  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Transfer Into Mailb ox feature allows an attendant to 
transfer a c all into the DEFINITY AUDIX system, enab ling  the 
c aller to rec ord  a message for the sub sc rib er he/she was try-
ing  to reac h.
Wh o h a s i t: Anyone who is ad ministered  to 
rec eive c alls b efore the system 
d oes in a sub sc rib er’s 
c all-c overag e path c an also b e 
administered  to p rovid e the 
Transfer Into Mailb ox feature.
Wh o c o n t r o l s i t: The switc h ad ministrator assig ns an 
extension that enables c overing 
attend ants to transfer c alls into the 
DEFINITY AUDIX system.
nTransfers into the DEFINITY 
AUDIX system are ac c omp lished  
via a dedicated DEFINITY AUDIX 
transfer extension.
nAttend ants transferring c alls into 
the DEFINITY AUDIX system must 
know the DEFINITY AUDIX trans-
fer numb er and  the intend ed 
rec ip ient’s extension.
Transfer Into Mailbox (DS Mode Only)
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into Mailbox (DS Mode Only) 
310 Applications 
Applications
When a c aller is transferred  to a c overing attend ant, the c aller c an req uest to b e 
sent to the sub sc rib er’s voic e mailb ox. This is usually done if the c aller wishes to 
leave c onfidential or tec hnic al information. 
Requirements
Transfer Into Mailbox uses a transfer port. An extension is d esig nated  as the 
“ transfer into AUDIX extension.”  
NOTE:
This extension must have the name AUDIX TRANSFER ad ministered  on 
the switc h. It must b e administered  to b e c overed  unc ond itionally to the 
DEFINITY AUDIX hunt g roup. 
Feature Operation
The Transfer Into Mailb ox feature is used  whenever a c all is p lac ed  to a DEFINITY 
AUDIX sub sc rib er and the c all is ultimately red irec ted  to a DEFINITY AUDIX 
mailb ox. When a c aller is transferred  to a c overing  attend ant, suc h as a 
sec retary, the attend ant c an red irec t the c all to the mailb ox of the originally c alled  
p arty. Any sub sc rib er c an transfer a c all to a voic e mailb ox; it need  not b e a 
c overing  attend ant. 
The following diag ram and  p roc ed ures d esc rib e a c ommon sc enario. Phase 1 
(step s 1 and  2) is typ ic al, but not nec essary