Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
387 Observing calls 
14
4. In the Grp field, type 1.
This is the number of the intercom group. Since an extension can belong to 
more than one intercom group, you must assign a group number to 
intercom buttons.
5. In the DC field, type 
2.
This is the dial code for extension 2011, the destination extension.
6. Press 
ENTER to save your changes.
7.Repeat steps 1–6 for extension 2011.
Assign a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
388 Observing calls 
14
This section describes service observing in environments without Automatic Call 
Distribution (ACD) or call vectoring. To use service observing in those 
environments, refer to DEFINITY ECS Guide to ACD Call Centers.
Before you start
On the System Parameter Customer-Options screen, verify the:
nService Observing (Basic) field is y.
If you want to enable remote service...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
389 Observing calls 
14
3.In the Station screen, assign a Service Observing button to the observer’s 
phone.
A service observing button permits users to switch between listen-only and 
listen-and-talk modes simply by pressing the button.
4. To activate the warning tone, type 
y in the Service Observing — Warning 
Tone field on the
 Feature-Related System Parameters screen.
A unique 2-second,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
390 Observing calls 
14 

Managing data calls 
391 Types of data connections 
15
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
15
Managing data calls
Types of data connections
You can use the DEFINITY system to allow the following types of data 
elements/devices to communicate to the world:
nData Terminals
nPersonal computers
nHost Computers (for example, CentreVu CMS or Intuity AUDIX)
nDigital Phones (Digital Communications Protocol (DCP) and Integrated 
Services Digital Network-Basic Rate...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing data calls 
392 Data Call Setup 
15
Once you have connected these data devices to the switch, you can use networking 
and routing capabilities to allow them to communicate with other devices over 
your private network or the public network.
This section describes the system features available to enable data 
communications.
Data Call Setup
Data Call Setup provides multiple methods to set up a data call:...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing data calls 
393 Data Call Setup 
15
3. On the Modem Pool Group screen, administer the Circuit Pack 
Assignments field. Refer to ‘‘
Modem Pool Group’’ on page 817 for more 
information.
Depending on the hardware used, assign ports to the following:
nData modules
n7400D-series or CALLMASTER digital telephones
n7500D-series telephones with asynchronous data module (ADM)
nAnalog modems (port is assigned using 2500...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing data calls 
394 Data Call Setup 
15
nDIAL: 8, 555-2368
nDIAL: 9+555-2368+%9999+123 (remote access)
The following call-progress messages and their meanings are provided for DCP 
and ISDN-BRI modules.
Table 5. Call-progress messages
Message Application Meaning
DIAL: DCP Equivalent to dial tone. Enter the desired 
number or FAC followed by Enter.
CMD BRI Equivalent to dial tone. Enter the desired 
number or FAC followed...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing data calls 
395 Data Call Setup 
15
DCP data modules
Data-terminal dialing 
DCP data-terminal dialing allows a user to set up and disconnect data calls 
directly from a data terminal as follows.
1. At the DIAL: prompt, the user types the data number. The message 
RINGING displays.
2. If the call is queued, the message WAIT, XX IN QUEUE displays. The 
queue position XX updates as the call moves up in queue. FORWARDED...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing data calls 
396 Data Call Setup 
15
3. To originate and disconnect a call, the user presses BREAK. If the terminal 
does not generate a 2-second continuous break signal, the user can press 
originate/disconnect on the data module.
4. The user can enter digits at the DIAL: prompt.
Telephone dialing 
DCP telephone dialing allows telephone users to originate and control data calls 
from a telephone.
Users can set up a...