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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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    of 1707
    Comcode 108678798
    Issue 1
    April 2000
    Enterprise Communication Server
    Release 8.2
    Administrator’s Guide 
    Ó 2000, Lucent Technologies
    All Rights Reserved
    Printed in U.S.A.
    Every effort was made to ensure that the information in this book was 
    complete and accurate at the time of printing.  However, information is 
    subject to change.
    Your Responsibility for Your System’s Security
    Toll fraud is the unauthorized use of your telecommunications system 
    by an unauthorized party, for example, persons other than your com-
    pany’s employees, agents, subcontractors, or persons working on your 
    company’s behalf. Note that there may be a risk of toll fraud associated 
    with your telecommunications system and, if toll fraud occurs, it can 
    result in substantial additional charges for your telecommunications 
    You and your system manager are responsible for the security of your 
    system, such as programming and configuring your equipment to pre-
    vent unauthorized use. The system manager is also responsible for 
    reading all installation, instruction, and system administration docu-
    ments provided with this product in order to fully understand the fea-
    tures that can introduce risk of toll fraud and the steps that can be taken 
    to reduce that risk. Lucent Technologies does not warrant that this 
    product is immune from or will prevent unauthorized use of com-
    mon-carrier telecommunication services or facilities accessed through 
    or connected to it. Lucent Technologies will not be responsible for any 
    charges that result from such unauthorized use.
    Lucent Technologies Fraud Intervention
    If you suspect that you are being victimized by toll fraud and you need 
    technical support or assistance, call Technical Service Center Toll 
    Fraud Intervention Hotline at 1 800 643-2353.
    Federal Communications Commission Statement
    Part 15: Class A Statement. This equipment has been tested and 
    found to comply with the limits for a Class A digital device, pursuant to 
    Part 15 of the FCC Rules. These limits are designed to provide reason-
    able protection against harmful interference when the equipment is 
    operated in a commercial environment. This equipment generates, 
    uses, and can radiate radio-frequency energy and, if not installed and 
    used in accordance with the instructions, may cause harmful interfer-
    ence to radio communications. Operation of this equipment in a resi-
    dential area is likely to cause harmful interference, in which case the 
    user will be required to correct the interference at his own expense.
    Part 68: Network Registration Number. This equipment is registered 
    with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
    fied by FCC registration number AS593M-13283-MF-E.
    Part 68: Answer-Supervision Signaling. Allowing this equipment to 
    be operated in a manner that does not provide proper answer-supervi-
    sion signaling is in violation of Part 68 Rules. This equipment returns 
    answer-supervision signals to the public switched network when:
    • Answered by the called station
    • Answered by the attendant
    • Routed to a recorded announcement that can be administered by 
    the CPE user
    This equipment returns answer-supervision signals on all DID calls 
    forwarded back to the public switched telephone network. Permissible 
    exceptions are: 
    • A call is unanswered
    •A busy tone is received
    • A reorder tone is receivedCanadian Department of Communications (DOC)
    Interference Information
    This digital apparatus does not exceed the Class A limits for radio 
    noise emissions set out in the radio interference regulations of the 
    Canadian Department of Communications.
    Le Présent Appareil Nom
    érique n’émet pas de bruits radio
    épassant les limites applicables aux appareils num
    ériques de la class 
    A pr
    éscrites dans le reglement sur le brouillage radio
    par le minist
    ére des Communications du Canada.
    See the preface of this document.
    Ordering Information
    Call: Lucent Technologies BCS Publications Center
    USA 1 888 582-3688
    USA Fax  1 800 566-9568
    Canada +1 317-322-6619
    Europe, Middle East, Africa +1 317-322-6416
    Asia, Caribbean, China, Latin America, and
      the Pacific Region +1 317-322-6411
    International Fax  +1 317 322-6699
    Write: Lucent Technologies BCS Publications Center
    2855 N. Franklin Road
    Indianapolis, IN 46219
    Order: Document No. 555-233-506
    Comcode 108678798
    Issue 1, April 2000
    For additional documents, refer to ‘‘
    References’’ on page 21-1604 
    You can be placed on a standing order list for this and other documents 
    you may need. Standing order will enable you to automatically receive 
    updated versions of individual documents or document sets, billed to 
    account information that you provide. For more information on stand-
    ing orders, or to be put on a list to receive future issues of this docu-
    ment, contact the Lucent Technologies Publications Center.
    European Union Declaration of Conformity
    The “CE” mark affixed to the DEFINITY® equipment described in 
    this book indicates that the equipment conforms to the following Euro-
    pean Union (EU) Directives:
    • Electromagnetic Compatibility (89/336/EEC)
    • Low Voltage (73/23/EEC)
    • Telecommunications Terminal Equipment (TTE) i-CTR3 BRI 
    and i-CTR4 PRI
    For more information on standards compliance, contact your local dis-
    To comment on this document, return the comment card at the front of 
    the document.
    This document was prepared by Product Documentation Development, 
    Lucent Technologies, Denver, CO. 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Contents iii
    About this document xv
    nReason for reissuexvi
    nHow to use this documentxvi
    nTask-related informationxviii
    nFeature-related informationxix
    nConventions used in this documentxix
    nTrademarks and service marksxxi
    nHow to get this book on the webxxii
    nHow to order more copiesxxii
    nHow to get helpxxiii
    nTell us what you thinkxxiii
    1 System basics 1
    nLogging into the system1
    nLogging in with Access Security Gateway3
    nLogging off the system4
    nSetting command permissions5
    nEstablishing daylight savings rules7
    nSetting the system date and time9
    nUsing the bulletin board11
    nSaving translations13
    2 Introduction to the DEFINITY system 17
    nUnderstanding your configuration17
    nUnderstanding the dial plan19
    nAdding feature access codes21
    nControlling the calls your users can make and receive22
    nControlling the features your users can access24
    nSystem-wide settings25
    nChanging feature parameters25 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    nAdministering treatment for denied calls26
    nSetting up Music-on-Hold27
    nProviding service for multiple tenants29
    nReceiving notification in an emergency31
    nNotifying a digital pager of an emergency34
    nOther useful settings35
    3 Managing phones 37
    nAdding new phones37
    nUsing templates to add phones41
    nUsing an alias42
    nCustomizing your phone43
    nUpgrading phones44
    nSwapping phones45
    nUsing TTI to move phones46
    nRemoving phones49
    nAdding a fax or modem51
    nAdding a DEFINITY IP Softphone52
    4 Managing phone features 57
    nAdding feature buttons57
    nTelephone feature buttons58
    nAdding abbreviated dialing lists79
    nSetting up bridged call appearances84
    nSetting up Terminal Self Administration87
    5 Managing your attendant consoles 91
    nAdding an attendant console95
    nAttendant console feature buttons97
    nRemoving an attendant console104
    nSetting console parameters105
    nProviding backup for an attendant106
    6 Managing displays 109
    nDisplaying caller information109
    nDisplaying ANI calling party information109
    nDisplaying ICLID Information110 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
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    nChanging the display language112
    nSetting up directory buttons115
    7 Handling incoming calls 117
    nSetting up basic call coverage117
    nSetting up advanced call coverage121
    nSetting up call forwarding127
    nSetting up night service132
    nAdding call pickup146
    nManaging hunt groups152
    nManaging vectors and VDNs157
    nUnderstanding Automatic Call Distribution169
    nAssigning a terminating extension group170
    8 Routing outgoing calls 173
    nWorld class routing173
    nManaging calling privileges174
    nAssigning ARS FAC174
    nDisplaying ARS analysis information175
    nUnderstanding ARS analysis175
    nSetting up multiple locations182
    nRouting with multiple locations184
    nModifying call routing186
    nOverriding call restrictions190
    nDefining ARS Partitions191
    nSetting up time of day routing194
    nSetting up shortcut dialing196
    9 Managing multimedia calling 201
    nMultimedia Applications Server Interface201
    nMultimedia Call Handling230
    nUnderstanding the multimedia complex249
    nEnhanced Mode MM complex263
    10 Setting up telecommuting 285
    nConfiguring DEFINITY ECS for telecommuting285
    nSetting up Personal Station Access287
    nCreating a station security code290 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    nAssigning coverage options291
    nSetting up call forwarding292
    nAssigning an extender password294
    nInstalling home equipment295
    nSetting up remote access297
    nTraining users301
    11 Enhancing system security 305
    nBasic security306
    nPreventing toll fraud306
    nPhysical security309
    nSystem security checklist309
    nAdding logins and passwords314
    nChanging a login317
    nDisplaying a login318
    nRemoving a login319
    nUsing access security gateway319
    nChanging login permissions324
    nChanging passwords326
    nUsing busy verify327
    nSetting up security violations notification328
    nSetting up authorization codes331
    nDealing with security violations334
    12 Managing trunks 337
    nTips for working with trunk groups337
    nAdding a CO, FX, or WATS trunk group340
    nAdding a DID trunk group343
    nAdding a DIOD trunk group345
    nAdding a PCOL trunk group345
    nAdding a Tie or Access trunk group348
    nSetting up digital trunks351
    nAdding trunks to a trunk group355
    nRemoving trunks from a trunk group357
    nRemoving trunk groups358
    nInserting and absorbing digits359
    nAdministering answer detection361 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
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    nAdministering trunks for listed directory numbers362
    13 Managing announcements 365
    nUnderstanding announcements365
    nAdding announcement data modules365
    nAdding announcement extensions367
    nRecording announcements368
    nSaving announcements369
    nCopying announcements370
    nRestoring announcements371
    nDeleting and erasing announcements372
    nSetting up continuous-play announcements373
    14 Managing group communication 375
    nSetting up voice paging over loudspeakers375
    nSetting up chime paging over loudspeakers378
    nPaging over speakerphones381
    nPaging users who are on active calls383
    nUsing phones as intercoms385
    nObserving calls387
    15 Managing data calls 391
    nTypes of data connections391
    nData Call Setup392
    nDefault Dialing398
    nAlphanumeric Dialing399
    nData Hotline400
    nData Privacy401
    nData Restriction402
    nData-Only Off-Premises Extensions404
    nData Modules — general405
    nAdministered Connection408
    nModem Pooling415
    nPC Interface417
    nWideband Switching421
    nCallVisor Adjunct-Switch Application Interface434
    nSetting up CallVisor ASAI436 
    							DEFINITY ECS Release 8.2
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    16 Collecting billing information 439
    nCollecting information about calls439
    nRecording calls between users on the same switch442
    nTracking calls by account code443
    nForcing users to enter account codes444
    nReceiving call-charge information446
    nViewing call charge information449
    17 Screen reference 451
    nAAR and ARS Digit Analysis Table451
    nAAR and ARS Digit Conversion Table455
    nAbbreviated Dialing List459
    nAccess Endpoint467
    nAdministered Connection471
    nAlias Station476
    nAlphanumeric Dialing Table478
    nAnnouncements/Audio Sources480
    nARS Toll Table483
    nAttendant Console484
    nAuthorization Code — COR Mapping497
    nBulletin Board499
    nCall Vector501
    nCAMA Numbering Format506
    nCDR System Parameters508
    nClass of Restriction520
    nClass of Service532
    nCode Calling IDs535
    nCommand Permission Categories536
    nConsole Parameters540
    nCoverage Answer Group550
    nCoverage Path551
    nCrisis Alert System Parameters555
    nData modules558
    nDate and Time589
    nDaylight Savings Rules591
    nDial Plan Record593 
    							DEFINITY ECS Release 8.2
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    nDigit Absorption598
    nDS1 Circuit Pack 599
    nExtended Pickup Group617
    nExtensions Administered
    to have an MCT-Control Button618
    nFeature Access Code619
    nFeature-Related System Parameters632
    nGroup Paging Using Speakerphone681
    nHunt Group696
    nIntercom Group720
    nInter-Exchange Carrier (IXC) Codes721
    nIntra-Switch CDR723
    nIP Trunk Configuration Manager724
    nISDN trunk group738
    nISDN Numbering — Private 772
    nISDN Numbering — Public/ Unknown 775
    nISDN-BRI Trunk Circuit Pack777
    nLanguage Translations786
    nListed Directory Numbers800
    nLogin Administration804
    nLoudspeaker Paging810
    nMode Code Related System Parameters813
    nModem Pool Group817
    System Parameters823
    nMusic Sources845
    nPacket Gateway Board846
    nPartition Route Table848
    nPersonal CO Line Group848
    nPickup Group852
    nPRI Endpoint853
    nRemote Access857
    nRemote Call Coverage Table863
    nRHNPA Table864 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
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    nRoute Pattern865
    nSecond Digit Table874
    nSecurity-Related System Parameters875
    nSite Data882
    nSystem Parameters Call Coverage / Call Forwarding911
    nSystem Parameters Country-Options918
    nSystem Parameters Customer-Options928
    nSystem Parameters OCM 
    Call Classification948
    nTelecommuting Access 951
    nTenant 951
    nTerminal Parameters 954
    nTerminating Extension Group959
    nTime of Day Coverage Table 962
    nTime of Day Routing Plan 963
    nToll Analysis 964
    nTrunk Group 967
    nVector Directory Number 1033
    18 Command reference 1041
    19 Phone reference 1065
    nMultibutton electronic telephones1066
    n500 telephones1067
    n2500-series telephones1067
    n6200-series telephones1067
    n6400-series telephones1071
    n7100-series telephones1075
    n7300-series telephones1075
    n731x-series hybrid telephones1078
    n7400-series telephones1083
    nISDN telephones (7500s & 8500s)1100
    n8110 telephones1105
    n8400-series telephones1105
    nCALLMASTER telephones1112
    nCordless telephones1116 
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