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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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Page 1

555-233-506
Comcode 108678798
Issue 1
April 2000
DEFINITY®
Enterprise Communication Server
Release 8.2
Administrator’s Guide 

Page 2

Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
iii  
Contents
Contents iii
About this document xv
nOverviewxv
nPurposexvi
nAudiencexvi
nReason for reissuexvi
nHow to use this documentxvi
nOrganizationxvi
nTask-related informationxviii
nFeature-related informationxix
nConventions used in this documentxix
nTrademarks and service marksxxi
nHow to get this book on the webxxii
nHow to order more copiesxxii
nHow to get helpxxiii
nTell us what you thinkxxiii
1 System...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
iv  
nAdministering treatment for denied calls26
nSetting up Music-on-Hold27
nProviding service for multiple tenants29
nReceiving notification in an emergency31
nNotifying a digital pager of an emergency34
nOther useful settings35
3 Managing phones 37
nAdding new phones37
nUsing templates to add phones41
nUsing an alias42
nCustomizing your phone43
nUpgrading phones44
nSwapping phones45
nUsing TTI to move phones46...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
v  
nChanging the display language112
nSetting up directory buttons115
7 Handling incoming calls 117
nSetting up basic call coverage117
nSetting up advanced call coverage121
nSetting up call forwarding127
nSetting up night service132
nAdding call pickup146
nManaging hunt groups152
nManaging vectors and VDNs157
nUnderstanding Automatic Call Distribution169
nAssigning a terminating extension group170
8 Routing...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
vi  
nAssigning coverage options291
nSetting up call forwarding292
nAssigning an extender password294
nInstalling home equipment295
nSetting up remote access297
nTraining users301
11 Enhancing system security 305
nBasic security306
nPreventing toll fraud306
nPhysical security309
nSystem security checklist309
nAdding logins and passwords314
nChanging a login317
nDisplaying a login318
nRemoving a login319
nUsing...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
vii  
nAdministering trunks for listed directory numbers362
13 Managing announcements 365
nUnderstanding announcements365
nAdding announcement data modules365
nAdding announcement extensions367
nRecording announcements368
nSaving announcements369
nCopying announcements370
nRestoring announcements371
nDeleting and erasing announcements372
nSetting up continuous-play announcements373
14 Managing group communication...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
viii  
16 Collecting billing information 439
nCollecting information about calls439
nRecording calls between users on the same switch442
nTracking calls by account code443
nForcing users to enter account codes444
nReceiving call-charge information446
nViewing call charge information449
17 Screen reference 451
nAAR and ARS Digit Analysis Table451
nAAR and ARS Digit Conversion Table455
nAbbreviated Dialing List459...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
ix  
nDigit Absorption598
nDS1 Circuit Pack 599
nExtended Pickup Group617
nExtensions Administered
to have an MCT-Control Button618
nFeature Access Code619
nFeature-Related System Parameters632
nGroup Paging Using Speakerphone681
nHospitality683
nHunt Group696
nIntercom Group720
nInter-Exchange Carrier (IXC) Codes721
nIntra-Switch CDR723
nIP Trunk Configuration Manager724
nISDN trunk group738
nISDN Numbering —...

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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
x  
nRoute Pattern865
nSecond Digit Table874
nSecurity-Related System Parameters875
nSite Data882
nStation882
nSystem Parameters Call Coverage / Call Forwarding911
nSystem Parameters Country-Options918
nSystem Parameters Customer-Options928
nSystem Parameters OCM 
Call Classification948
nTelecommuting Access 951
nTenant 951
nTerminal Parameters 954
nTerminating Extension Group959
nTime of Day Coverage Table 962...
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