Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

							Hotel/Motel Features 


 45
Searching for RoomsYou can search for a room using the occupancy and condition
states as search parameters. This enables you to find, for
example, all rooms that are vacant and clean or that have maids
in them. You can also search using a guest’s last name to
determine which room they are in.
To search for rooms
1. Press Guest Service.
2. Do one of the following:
• To display information for a specific room, use the
computer keyboard to type the room number in the Room
Number box.
• To find rooms by occupancy and condition status, click
Room Status, and then select states from the Occupancy
and Condition lists.
To begin searching from a particular room, type the
number of the room in the Starting at room box.
• To find a guest’s room, click Last Name of Guest, and
then type the guest’s last name.
3. Press [Search].
The screen shows, for example,4. To view information for a room in the list, click to select it
and then press [Select]. Use the arrow keys or the Page Up
and Page Down keys to scroll through the rooms.
If a printer is attached to the console, you can print the
occupancy and condition status for all rooms in the hotel or
motel. For more information, see Printing Reports on page 48.
Changing Room Occupancy and
Condition StatusThe room occupancy and condition states are as follows:Occupancy
Condition
Vacant
Occupied
ReservedClean
Not Clean
Maid Present (see note)
To Be Inspected
Out of ServiceNote: The Maid status can also be changed
from the room by dialing a code.To change a room’s occupancy and condition status
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
3. Press [Search].
4. Select the desired states from the Occupancy and Condition lists.
5. Press [Save] to save the changes.
Note: Depending on system programming, all ‘occupied and
clean’ rooms may automatically change to ‘occupied and not
clean’ at a specified time each day. 
						

							46 


 Hotel/Motel Features
Checking-In/Checking-OutChecking in a guest changes the status of a room to Occupied;
checking out changes the room to Vacant. Both check-in and
check-out clear the guest name, affiliation and wake-up time (if
set). The Call Block and Call Restriction settings for the room are
also reset to values specified by system programming.
To check in or check out a guest
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
3. Press [Check-In] or [Check-Out].
4. Press [Save] to save the changes.
To cancel changes you made and return to the previous
screen, press [Previous].
Setting and Clearing Wake-up CallsBoth you and the guest can set, change, and cancel wake-up
calls for a guest room. The system does not distinguish whether a
wake-up call is set, changed, or canceled from the console or
guest room telephone. So, for example, a guest can cancel a
wake-up call that you set and vice-versa.
To set, change, or cancel a wake-up time while viewing the
guest room’s information
1. Click in the Wake-up box, and then type the hour and
minutes in 24-hour format. You must enter four digits—for
example 0630 for 6:30 AM (or 1830 for 6:30 PM)
To cancel a wake-up call, delete the time from the Wake-up
box.
2. Press [Save] to save the changes.
To set, change, or cancel a wake-up time when NOT viewing
the guest room’s information
1. Press Guest Service.
2. Enter the room number using the computer keyboard.
3. Follow steps 1 and 2 from the previous procedure.
Notes:
• If the guest fails to answer the wake-up call, the system will
ring the room up to four more times at intervals of two to
seven minutes. If the guest still does not answer, the wake-
up call could be routed to the console.
• Some display phones can set their own timed reminder. The
above procedures will also clear or change a reminder already
set by the user.
• If a printer is attached to the console, a report may print each
time you set, change, or cancel a wake-up call. 
						

							Hotel/Motel Features 


 47
Setting Call RestrictionsYou can control the type of telephone calls that guests can place
from the phones in their rooms. There are three levels of call
restriction: Internal, Local, and Long Distance.
The system provides three more levels (labeled Option 1, 2, and
3) that can be used to impose special call restrictions. Ask your
communications department for instructions about the use of
these restrictions.
To set or remove call restrictions for a room
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
3. Press [Search].
4. In the Call Restriction list, select one of the following:
• Internal to allow internal calls only.
• Local to allow internal and local calls.
• Long Distance to allow internal, local, and long distance
calls
• Option 1, Option 2, Option 3 to impose special call
restrictions determined by system programming.
Note:
 Your system may be programmed to automatically change
call restrictions for rooms at check-in and check-out time.
Blocking Room-to-Room CallsCall Blocking stops guests from placing calls to other rooms. You
can control when Clock Blocking takes effect and the rooms
affected by it.
To control whether Call Blocking affects a room
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
3. Press [Search].
4. In the Call Block list, select the option you want.
5. Press [Save].
To turn Call Blocking on or off for the entire system
1. Select Guest Services on the Tools menu.
2. Select Toggle Call Block.
The Call Block indicator in the Console Status area appears
dimmed when Call Blocking is turned off.
Note: Your system may be programmed to turn Call Blocking on
and off for all affected rooms at certain times of the day and for
individual rooms at check-in/check-out time. 
						

							48 


 Hotel/Motel Features
Monitoring Guest RoomsGuests can use their room phone as a listening device to monitor
their room from a remote station. The remote station can be an
attendant console, an extension, or an outside phone calling into
the system on a special line (i.e., a DISA trunk).
To use the console to listen in on a room that has room
monitoring activated
You can only monitor a room from an idle console.
1. Select Guest Services on the Tools menu.
2. Select Room Monitor.
3. Dial the room number using the console keypad.
4. Listen for three short beeps followed by audio from the room.
If room monitoring is not activated on the room phone, you
will hear reorder tone or a beep.
If you see ‘Monitor Busy,’ then another extension is already
monitoring the room.
If you see ‘Class Restricted’ or ‘Access Disallowed,’ then the
room cannot be monitored because of restrictions on the
console or the room phone.
To disconnect the console from the room
• Press Cancel or Release.
Clearing the Message RegisterThe message register is a record of the number and cost of all
external calls placed from a guest room telephone. The system
uses meter pulses received from the local telephone company to
calculate costs. If pulses are not received, then only the number
of external calls are counted.
A guest’s message register is automatically cleared when the guest
is checked out. If a guest prefers to pay for calls on a daily basis,
you can manually clear the register after each payment is made.
To display or clear a room’s message register
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Use the computer keyboard to type the room number in the
Room Number box (not necessary if you are already on a call
to the room).
The Message Cost and Calls fields show the total cost and
number of all external calls placed from the room.
3. Click Clear to erase the Message Cost and Calls totals.
If a printer is attached to the console, a report may print showing
the contents of the register before it was cleared.Printing ReportsIf a printer is connected to the console, you can request printed
reports of message registers, room status and automatic wake-up
calls. Some reports print automatically. For example, whenever a
wake-up call is set, changed, or canceled, a record of the event is
printed.
To print a report
• On the Tools menu, select Guest Services followed by the
command that corresponds to the report that you want to print. 
						

							Reference 
						

							Reference 


 51
Reference
 ContentsSuperset 700 vs. Superconsole 2000 ................................................................................. 52
Alarms .............................................................................................................................. 54
Greetings........................................................................................................................... 54
Rerouted Calls................................................................................................................... 55
Class of Restriction ...........................................................................................................56
Class of Service ................................................................................................................. 56
Feature Access Codes ........................................................................................................ 57
Glossary ............................................................................................................................ 58
Hunt Groups .....................................................................................................................60
Paging Zones ..................................................................................................................... 60
System Speed Call List ...................................................................................................... 61
System Messages .............................................................................................................. 62
Telephone Directory .......................................................................................................... 68
Trunk Numbers ................................................................................................................. 68 
						

							52 


 Reference
Superset 700 vs.
Superconsole 2000The information below summarizes the differences between the
Superset 700 and the Superconsole 2000 applications.Keyboard changesThe Superconsole 2000 keypad and PC keyboard replace the single
Superset 700 keyboard. The following table lists the Superset 700
keys and their equivalents on the Superconsole 2000.
Note: You can use a mouse instead of keys to operate the
Superconsole 2000.
Superset 700 Key(s) Equivalent
Superconsole 2000 Key(s)
S1 – S7 F1 – F12 on computer
keyboard
Cursor Control Keys (← ↑ → ↓)← ↑ → ↓ keys on computer
keyboard




WORD  LINENot supported/applicable
HELP HELPAPPL APPL
DESKTOPNot supportedREVRSNot supported/applicableUNDELNot supported
CALL NAME Not supported (use PHONE
BOOK instead)PHONE BOOK PHONE BOOKGUEST SERVICE GUEST SERVICE
PROG Not supported
OPER MODE OPERATOR MODE
STAT STATUSMSG MESSAGEPAGER PAGERBELLNone; use       on screenTONES TONESDEL
← BackspaceINSRTNot supportedSRCHNot supportedCLEARNot supportedCMNDNot supportedQUITNot supportedCANCEL CANCELHOLD HOLDRETRIEV RETRIEVERELEASE RELEASEANSWER ANSWER 
						

							Reference 


 53 Screen changes
The Superconsole 2000 features a Windows-style interface with
support for a mouse. Other changes to the screen include:
• Call Waiting indicator and time display moved to the bottom
of screen.
• Console and system messages moved from the Command and
Response area to the Status area at the bottom of the screen.
• Command entry feature removed.
• Softkeys for Phone Book, Guest Services and Trunk Group
Status have moved from the bottom of the screen to below
the Tools area (i.e., the area of the screen that the Phone
Book and other tools occupy.)
• The Phone Book cannot be resized.
• Indicator (
) added to the Calls On Hold area to indicate which
call was last placed on Hold.
• Call waiting icon (
) added to the Calls On Hold area to
indicate that a call on Hold is recalling.
New featuresThe Superconsole 2000 adds these new features:
• Scratch Pad
• Bulletin Board
• Recover Last Call
• Transfer to Voicemail
• Firmkey Programming
• Call Answering Priority
• Call Waiting Threshold
• Synchronize Console Clock with PBX Clock
• Guest room searching by guest name (Hotel/Motel feature)
• Dual headset/handset jacks
Discontinued/Changed Features
Superset 700
FeatureSuperconsole 2000
Equivalent
System Login (for CDE
programming)File > Connect to CDE
commandMessage Center NoneCall by Name Phone BookCommand Line (Cmnd)
Functions• Change Screen Colours• Use Windows Control Panel• Change Alarm Colours• None• Change Language• Tools > Options command• Set System Date/Time• Use File > Connect to CDE
command• Set Console Clock• Tools > Options command• Operator Absent/Present• Warbler (Ringer) On/Off• Day/Night Service• Enable Headset/Handset 
						

							54 


 Reference
AlarmsYour telephone system uses automatic monitoring and fault
diagnosis to check the system for faults.
An alarm status appearing in the upper-right corner of the screen
notifies you when a fault occurs. When there are no faults, this area
is blank. If a critical alarm occurs, you’ll hear a recurring beep.
The alarm display is cleared automatically when the fault is
corrected.Alarm typesThere are three classes of alarms: Minor, Major and Critical.MINORThere is a minor alarm within the telephone system, which
probably does not affect the telephone users.MAJORAn alarm affecting service has occurred, but calls can still be
made. Contact your communications department.CRITICALThe telephone system is not providing normal service and should
automatically switch itself to System Fail Transfer Mode (if this is
available on your system). You MUST contact yourcommunications department.
GreetingsRecord your company’s preferred greetings for each of the
following situations.Calls onOutsideLinesCalls OnInside LinesRecallsCallsCamped onto a LineTakingMessages