Mitel Fax Memo Manual
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Issue 1 Release 2.0 January 1996 Voice Processina Solutjons I TM, @ -Trademark of Mite1 Corporation 0 Copyright 1996, Mite1 Corporation All rights reserved. Printed in Canada. I FaxMemo Manual
Table of Contents About This Manual Who Should Read This Manual ...................................................................... vii How to Use This Manual ............................................................................... vii Reference Chapters ...................................................................................... vii Task Lists .................................................................................................... vii Procedures ... .................................................................................................. vlll Menu Maps and Other Navigation Aids ... ..................................................... Ml1 Worksheets *, ................................................................................................... ix Conventions Used in This Manual .................................................................. ix Reader Advisories .............................................................................................. X Before You Start ............................................................................................... xi Console Tips and Techniques ...................................................................... xi Preparing for a Configuration Session ... ........................................................ xl11 1 FaxMemo Features and Functions FaxMemo Applications ................................................................................. l-2 Fax Mail ..................................................................................................... l-2 Fax Broadcast ............................................................................................. l-3 Guaranteed Fax .......................................................................................... l-3 Fax Publishing ............................................................................................ l-3 Walkaway Fax ............................................................................................ 1-3 FaxMemo Flexible Configuration ................................................................. 14 Class of Service Options ............................................................................. 14 Cover Page Options ................................................................................... l-5 Billing and Statistics ................................................................................... l-6 FaxMemo Hardware ..................................................................................... 1-6 Equipment Supplied With FaxMemo ........................................................... l-7 Series 6 Server Requirements ......................................................................... l-7 . . . 111
Table of Contents 2 Planning Outside Caller Access DID Fax Call Routing .................................................................................. 2-2 Switch Integration Fax Call Routing ............................................................. 2-2 Switch TIE Trunk Integration Fax Call Routing .......................................... 2-5 General Access Fax Call Routing.. ................................................................. 2-6 3 Hardware Installation Planning How Fax Cards and Line Cards Communicate.. ........................................... 3-l FaxMemo Application Port Requirements .................................................... 3-2 Fax Port Planning for Fax Mail .................................................................. 3-2 Fax Port Planning for Fax Broadcast .............................. . ............ ................ .3-2 Fax Port Planning for Guaranteed Fax ........................................................ 3-2 Fax Port Planning for Fax Publishing ......................................................... 3-3 Fax Port Planning for Walkaway Fax .......................................................... 3-3 FaxMemo Hardware Configuration Rules ..................................................... 3-3 FaxMemo Card Planning Worksheet ............................................................ 3-5 Task List and Procedures 4 Software Configuration Planning Planning Your FaxMemo Configuration ....................................................... 4-l Offline Configuration ................................................................................... 4-1 FaxMemo Classes of Service (COSs) ............................................................. 4-l Fax Features ............................................................................................... 4-2 Fax Limits ................................................................................................. .4-7 Fax Networking Features ............................................................................ 4-P FaxMemo and RCOS ................................................................................. 4-P Adding FaxMemo Options to COSs.. ........................................................... 4-P FaxMemo Mailboxes ................................................................................... 4-12 Fax Mail Mailbox Configuration .............................................................. 4-12 Fax Broadcast Mailbox Configuration ..................................................... -4-l 3 Guaranteed Fax Mailbox Configuration ................................................... 414 Fax Publishing Mailbox Configuration ..................................................... 415 Company Fax Cover Page ........................................................................... 4-17 Task List and Procedures iv
Table of Contents 5 FaxMemo Billing and Statistics Billing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 1 Messages Received ...................................................................................... 5-l Disk Usage ................................................................................................. 5-3 Fax Statistics ................................................................................................. 54 Mailbox Statistics ....................................................................................... 54 System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... 54 Fax Group Usage Report . . . . . . . . . . . ..~.................................-....................-...--..-.- 5-5 Task List and Procedures 6 FaxMemo Troubleshooting Configuration Problems . . . . . . .._...................-............................. ‘: . .._................. 6-l Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . ._............_........... . . . . .._.............................. 6- 1 Worksheets List of Centigram Procedures Index Menu Maps
About This Manual This manual describes how to configure the FaxMemo software in any of the Centigram Series 6 Communications Servers: l Model 640 0 Model 120 l Model 70 Who Should Read This Manual This manual is intended for technicians and administrators who are responsible for configuring the FaxMemo application on the Centigram Series 6 server. How to Use This Manual This manual contains detailed reference information, a list of tasks that you can perform, a collection of procedures for performing the tasks, and reader aids such as menu maps. -- Reference Chapters m Use the material in chapters 1 through 6 for detailed inquiry into the installation and configuration of FaxMemo in a Centigram Series 6 Communications Server. These chapters discuss how components are related, elaborates on concepts, gives operational details, and contains all necessary tables and figures about configuration. Use the Cent&am Series Glnstalkztion and Service Man&appropriate for your platform for an actual server installation and the VoiceMemo Reference and Configzcration Manualfor VoiceMemo software configuration. Task lists Task lists follow Reference chapters that include procedures. Use the task list, starting with a principal task (shown in boldface), to install and configure FaxMemo. Each task listed is described in more detail in a procedure. The task list is alphabetized, which helps most readers find the desired task (and procedure) vii
quickly. No particular sequence of tasks is implied. The following example shows how a task list is organized: Task List VoiceMemo Release &On&d later Message Delivery Catiguration- Procedures Procedures follow the task list in the Reference chapter. Follow the steps in Centigram Procedures (G’s) to accomplish the desired tasks. Readers familiar with a Centigram Series G server can use the CPs as a checklist if desired, while readers new to a Centigram Series 6 server can use CPs for step-by-step instructions. A reference column in each CP contains pointers, when necessary, to supplemental information such as another procedure, another manual, a technical reference, or a menu map. Each CP is numbered for document identification and referencing; numbering does not indicate a sequence of performance. A numerical list of all Cl?s in this manual is also provided. It gives each CP’s title, Chapter number, and which other procedures either call it or are called by it. Menu Maps and Other Navigation Aids Most of the documents in the new Centigram Series 6 document library have menu maps. You can refer to these document navigation aids at any point to help you reach a menu. And don’t overlook the index; it is the fastest way to fmd all references to a specific topic.
Worksheets - ET You will find blank worksheets in the back of this manual. Instructions for completing the worksheets are in the Reference chapters. Many of the CPs assume you have completed the appropriate worksheet. Conventions Used in This Manual The procedures in this manual use the following conventions to describe how you enter FaxMemo configuration information and how information is displayed on the Centigram Series G server console: a. Press Enter Enter bold What you select from a displayed menu / I Select: (G) Current Group Press the Enter key. For example, “Press Enter if the current number is correct.” On some keyboards, this key is labeled “Return” or has a return arrow (J) on it. Type the text shown, then press the Enter key. For example, “Enter the line number (l-24)” means type a number from 1 through 24, and then press the Enter key. Words or characters in bold rype indicate either a value to be entered by you exactly as shown or, when used to indicate a variable entry, describe the type of value to be supplied by you. See example above. A displayed prompt for information / / I Prompt: Enter a group number = Response; Number of the line group (l-24) to be used for the application. What you enter iv response to the prompt Note: Unless otherwise stated, press Enter after each response you enter. ix
Reader Advisories Reader advisories used in this manual are shown below. Note: Information especially useful in relation to this procedure. CAUTION! Information that helps you prevent equipment or sofiware A lb damage. 8 CAUTION! Information that helps you avoid electrostatic discharge (ESD) damage to the equipment. 0 I 0 WARNING! Information that helps you prevent an interruption to telecommunications traffic. WARNING! A hazard that can cause you personal injuxy. DANGER! Warns of a condition that could severely injure or kill you.
Before You Start This manual assumes that you are familiar with using a console and keyboard. This section describes how to use the Centigram Series G server effectively. Console lips and Techniques The tips and techniques offered in the following paragraphs can make configuration entry sessions at the Centigram Series 6 server maintenance console more productive. Mewing Menus l When you finish entering a value for a parameter, the server displays an abbreviated form of the current menu, called the “short menu.” To view the complete current menu when a short menu is displayed, just press Enter. l To return to the Main Menu from any VoiceMemo application configuration menu, press X (Exit), until the Main Menu appears. Accepting Defaults l To accept a default displayed in a prompt; just press Enter. l To accept a default displayed in a menu, no action is necessary. Avoiding Automatic Exit CAUTION! = The Centigram Series 6 server “times out” after 15 minutes. This means that if you do not enter anything at the console for 15 minutes, the server automatically exits from the current program. When this happens, all work that has not been saved on the disk is lost. To avoid being timed out and losing your work, follow these steps: 1. When you need time to think, write down the name of the current menu. 2. Exit to the (server) Main Menu. 3. When you want to continue your work, enter the appropriate menu options to regain your place. xi