Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

							SECTION MITL9105/911 O-096-227-NA 
6. TROUBLESHOOTlNG 
General 
6.01 
This Part is intended to provide a systematic approach to trou- 
bleshooting problems which may be encountered during opera- 
tion of the data features of 
Associated Modem Line Feature. It is not 
intended to replace the Troubleshooting section for the SX-loo@’ and 
SX-200@ PABXs. Rather, this Part reflects only those aspects of trou- 
bleshooting not specifically covered elsewhere. 
6.02 This Part assumes that the PABX has been installed correctly 
and operates properly for all extension and console features. It 
assumes all cards in the PABX not relating to 
Associated Modem Line 
Feature 
are functioning. 
TABLE 6-l 
SUPERSET qTM SET FAULTS 
FAULT STEP 
ACTION 
SUPERSET 4TM set display (A) Check SUPERSET qTM set cord and Replace cord. 
IS blank; switchhook is modular connectors. 
noperative. 
(B) Check SUPERSET qTM set 
equipment number, tip and ring 
connections, and SUPERSET@ Line 
Card. Correct as necessary. 
(C) Check that a data call can be Go to (D). 
made. If so, then swap the SUPERSET 
qTM set with a SUPERSET qTM set 
which is known to work. If new 
SUPERSET qTM set works, original set 
was faulty. 
(Dl) Check SUPERSET qTM set Go to (D2). 
terminates at a SUPERSET@ Line Card, 
not an 8-Station Line Card. If the 
SUPERSET 4TM set is connected to a 
standard equipment port: 
(D2) Check the associated modem Switch SUPERSET qTM set and 
line wall jack. If the modem line wall associated data plugs at wall 
jack terminates at a SUPERSET@ jacks. 
equipment port: connections at wall 
jacks are reversed. 
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							SECTION MITL9105/911 O-096-227-NA 
TABLE 6-l (CONT’D) 
SUPERSET qTM SET FAULTS 
FAULT STEP ACTION 
SUPERSET 41M set blank (D3) If cards are installed correctly, Switch SUPERSET qTM set and 
lisplay (cont’d). connections at wall jacks are associated modem line plugs 
reversed. at wall jack. 
(D4) If modem line is properly Swap the line card to which 
connected to a line card, but the SUPERSET qTM set 
SUPERSET qTM is also connected to connects, with a SUPERSET@ 
an 8-Station Line Card, an incorrect Line Card. 
card has been installed. 
Cannot SWAP to a data (A) Check modem line equipment Return modem line equipment 
:all from a voice call. number has not been busied out. number to un-busy condition. 
(B) External call: Check modem line Re-program PABX to permit 
equipment number is not denied Trunk Group access. 
access to Trunk Group. 
(C) Check COS of SUPERSET qTM set Re-program PABX to enable 
includes COS Option 126. COS Option 126 in the 
SUPERSET qTM set 
class-of-service. 
(D) Check modem line line card or 
circuit operation. RePlace line card. 
Cannot SWAP from a data (A) Check SUPERSET qTM set 
:all to a voice call, but equipment number has not been 
SUPERSET qTM set is busied out. 
Btherwise functional Return SUPERSET qTM set to 
an un-busy condition.. 
(B) Check that Privacy is enabled on Enable Privacy on the 
the SUPERSET qTM set. SUPERSET qTM set by pressing 
PRIVACY REL CANCEL softkey. 
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							SECTION MITL9105/911 O-096-227-NA 
TABLE 6-2 
DATA CALL FAULTS 
FAULT STEP ACTION 
Cannot make a data call, (A) Check modem connection to wall Replace cord. 
Dut SUPERSET qTM set jack; check connecting cord. 
operates properly. 
(B) Check data call destination 
number, database access number. Report problem to destination. 
(C) Check modem, computer Correct as necessary. 
equipment, and software, and ensure 
compatibility. 
(D) Check modem line equipment Correct as necessary. 
number, line card or port, tip and ring 
connections, and equipment number 
programming to ensure data calls are 
not restricted or excluded from 
SUPERSET qTM set user’s 
class-of-service. 
Cannot receive a data (A) Check modem line line card or Return modem line line card 
:all, but SUPERSET qTM port, and ensure modem line has not to service. 
;et operates properly. been busied-out. 
(B) Check modem line line card for Replace line card. 
functionality. 
(C) Check modem, computer Correct as necessary. 
equipment, and software, and 
compatibility with Associated Modem 
Line Feature. 
Jlodem ANSWER tone 
md carrier are audible, 
jut modem does not 
letect carrier. Modem 
loes not provide a 
3EADY indication. Return to on-hook condition, and 
re-try. Modem fault. Refer to modem 
manual. If necessary, replace 
modem. 
7. MAINTENANCE 
General 
7.01 
The Associated Modem Line Feature system requires no spe- 
cial maintenance apart from the previous Generics for the re- 
spective PABXs. For maintenance information, refer to the Maintenance 
section, MITLS 105/9 11 O-096-500-NA. 
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