Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

							SECTION MITL9105/911 O-096-224-NA 
Assign a RAC Equipment Number 
The installer supplies a list which includes the equipment number for 
the record/playback channel of each equipped RAC module. The sys- 
tem automatically increments this number by 2 and assigns the incre- 
mented number to the playback-only channel of the same module. 
Dial ~23 1 
Dial equipment number of record/playback channel 
Dial x to proceed to the next equipment number 
Press RELEASE. 
Remove a RAC Equipment Number 
Both equipment numbers of one module are removed together. 
Dial ~23 1 
Dial equipment number for the record/playback channel 
Dial # 
Press RELEASE. 
Assign a RAD Equipment Number 
The installer supplies a list which includes the equipment number of 
each equipped RAD. 
Dial ~230 
Dial 
equipment number for the tape recorder 
Dial 
Press’ GELEASE. 
Remove a RAD Equipment Number 
Dial ~230 
Dial equipment number of RAD 
Dial I# 
Press RELEASE 
Record a Message on a RAC 
This procedure is used to record the first message or to replace an 
existing message on a module. It will not function if the write-protect 
switch for that RAC module is CLOSED. 
Prepare the message and check that it does not exceed 8 seconds 
Dial ~240 
Dial equipment number for the RAC 
Dial x 
Wait for a “beep” in the handset 
Speak the message into the handset 
Press RELEASE. 
Page 7  
						

							SECTION MITL9105/911 O-096-224-NA 
Assign a Recording Group for DID Intercept Routing 
5.03 A recorded announcement can be used to provide a standard 
message whenever an incoming Direct Inward Dial call has 
dialed an incorrect number, rather than routing the call to an Attendant 
or to reorder tone. When a recording group has been defined for 
intercept (~233 sequence), the intercepted call is routed to the record- 
ing, and if still connected at the end of the recorded announcement, 
then to the attendant. Refer to system programming for complete 
details (Section 9105/91 lo-096-210-NA). 
Dial ~233 
Dial Recording Group Access Code 
Press RELEASE 
To delete a Recording Group for DID Intercept Routing 
Dial ~233 
Dial # 
Press RELEASE. 
Assign a Recording Group for Automatic Wake-up Calls 
5.04 An‘ SX-lOO@/SX-200@ system which uses the Automatic Wake- 
up feature can have e&h extension called by the wake-up 
feature connected to a recorded announcement, rather than being 
connected to music or to special wake-up tone (miscellaneous tone, 
100 ms ON, 400 ms OFF). Refer to system programming for details 
(Section 9105/g 11 o-096-21 0-NA). 
Dial ~234 
Dial Recording Group Access Code 
Press RELEASE 
To delete a Recording Group for Automatic Wake-up Calls 
Dial ~234 
Dial ## 
Press RELEASE. 
Link Two RAC Messages Together 
Record the messages onto two sequential RACs. Specify 01 second 
music on hold between recordings (refer to RAC/RAD Programming 
form). 
Specify RAC data into system using ~231 code. (RAC must have been 
programmed into system according to Hunt Groups Agent/Recording 
Groups Programming form.) 
The second message will follow the first message, with approximately 
1 second delay between the messages. (If a 00 second music on hold 
duration is specified, the system calculates an average delay time 
between recordings.) 
Page 8  
						

							SECTION MITL9105/911 O-096-224-NA 
Play Back a Message from a RAC 
Dial 
~241 
Dial 
equipment number of RAC 
Dial x 
Listen to the message in the handset (busy tone indicates that the 
message is in use) 
Press RELEASE when the message finishes. 
Specify Recorded Message Length 
The duration of each recorded announcement message is used to 
disconnect the caller from the recording and return him/her to music 
on hold. For RAC recording groups the duration will always be 8 
seconds or less; for RAD recording groups the duration of messages 
can vary. 
At the console, specify the message length for each device as follows: 
Dial 
Dial 
Dial ~242 
Recording Group access code 
recording duration, in seconds 
The console displays: 
source XxXx TT 
dest 
where XXXX - Recording Group access code 
TT - recording duration (00-99 s). 
Review Equipment Numbers of Recorded Announcement 
Equipment 
Dial 
3232s 
The first equipment number assigned to a recorded announcement 
equipment is displayed as the SOURCE NUMBER and the type of re- 
corded announcement equipment is displayed as the SOURCE CLASS. 
Device types are: 
0 for a RAD 
1 for a RAC 
Dial x to display details of the next assigned equipment 
number 
Press RELEASE to terminate the review. 
Page 9  
						

							SECTION MITL9105/911 O-096-224-NA 
Typical Programming Example 
5.05 Prepare and enter Recorded Announcement data into the PABX 
as follows: 
1) Specify equipment numbers for equipped RADs into system. 
Dial ~230 
Dial RAD port equipment number 
Dial * to proceed to equipment number of next RAD 
Dial RAD port equipment number 
Repeat above two steps for further RAD port assignments 
Press RELEASE when complete. 
2) Specify equipment numbers for equipped RACs into system. 
Dial ~23 1 
Dial equipment number for the first RAC record/playback 
channel (second equipment number of RAC slot) 
Dial % to proceed to the next equipment number 
Dial equipment number for the second RAC record/playback 
channel (sixth equipment number of RAC slot) 
Repeat above two steps for further RAC assignments 
Press RELEASE when complete. 
Dial ~232s to review assignments 
Dial * to proceed to the next equfpment number. 
Note: The system automatically increments the record/playback 
channel equipment number by two to define the playback- 
only channel of the same module. 
3). Define hunt groups, and recording groups on the HUNT GROUP 
AGENT/RECORDING GROUPS form. Figure S-l shows a form 
completed with a typical PABX assignment; one circular hunt 
group and four recording groups. A RAC is installed in slot 7; 
therefore its equipment numbers are 50, 52, 54 and 56. RADs 
are connected to the first two line circuits of slot 8; therefore 
their equipment numbers are 57 and 58. 
4) Put the Attendant console into SYSTEM PROGRAMMING mode 
(refer to Section MITL9105/91 lo-096-210-NA) and program the 
data recorded on the Hunt Groups Agent/Recording Groups 
form into the system: 
Press HUNT GROUP and enter hunt group number (1-12) 
Press ACCESS CODE and enter access code 
Press EQUIPMENT NUMBER and enter equipment number 
Repeat above two steps for further equipment number entries 
Press ENTER when complete 
Repeat above three steps for each hunt group 
Exit from PROGRAMMING mode. 
Page 10  
						

							SECTION MITL9105/911 O-096-224-NA 
FORM0005RO 
Figure 5-l Hunt Groups Agent/Recording Groups Programming Form 
Page 11  
						

							SECTION MITL9105/911 O-096-224-NA 
Note: All recording groups being used, including a group with only 
one member, must be identified on the Hunt Groups 
Agent/Recording Groups form and programmed into the 
PABX. 
5) Specify recorded message length times into system from At- 
tendant console (in normal operating mode, not programming 
mode). 
Dial ~242 
Dial recorded group access code 
Dial message length time in seconds (nn) 
Press RELEASE when complete 
Repeat above steps for all recording groups. 
6) When changing recorded announcement assignments, maintain 
an up-to-date and accurate record on the Hunt Groups 
Agent/Recording Groups form. 
6. MAINTENANCE AND TESTING 
6.01 This Part describes the maintenance and test procedures rel- 
evant to Recorded Announcement equipment connected to the 
PABX. 
6.02 The Part-does not cover maintenance and testing of Recorded 
Announcement equipment removed from the system. 
Maintenance Procedures 
RAC 
6.03 Like all PCB cards, the RAC is susceptible to damage by the 
discharge of static electricity. To reduce the possibility of dam- 
age, observe recommended PCB handling precautions when handling a 
RAC or its modules. 
RAD 
6.04 Carry out RAD maintenance as instructed by the device manu- 
facturer. 
Test Procedures 
RAC 
6.05 Carry out the following test procedure if the attendant reports 
that a RAC is not working. This test procedure assumes that the 
RAC is in slot 6, shelf 1 of the equipment cabinet, and that equipment 
numbers 042, 044, 046 and 048 have been assigned to its four chan- 
nels. Consult the installation forms for equipment numbers if the RAC 
is in another slot. 
Page 12  
						

							SECTION MITL9105/911 O-096-224-NA 
6.06 The test checks that a recorded message from each of the four 
channels on the RAC can be heard in the console handset. The 
RAC should be replaced if a message cannot be heard in one or more 
channels. 
6.07 Before starting the test, confirm that a message has been re- 
corded on each module of the RAC. If necessary, record a 
message as described in Programming a RAC or RAD. 
1. Remove the RAC card from slot 6. 
2. Check that the 10 switches between the two modules are set as 
described in Part 4, INSTALLATION of this Section. 
3. Check the equipment number of the RAC by dialing 
*232x 
The console SOURCE NUMBER displays the equipment number 
of the record/playback channel of the first module (042 in this 
example); the SOURCE CLASS should display 1 indicating that 
the device is a RAC. 
4. Press * 
The console SOURCE NUMBER displays the equipment number 
of the record/playback channel of the first module (042 in this 
example); the SOURCE CLASS displays 1 indicating that the 
device is a RAC. 
5. Play the message on the record/playback channel on the first 
module of the RAC by dialing 
~241 042~ 
The message should be heard in the handset. 
6. Play the message on the playback-only channel of the first 
module on the RAC by dialing 
~241 044~ 
The message should be heard in the handset. There may be a 
delay of up to 4 seconds before the message is heard; this is 
normal. 
7. Play the message on the record/playback channel of the second 
module on the RAC by dialing 
~241 046s 
The message should be heard in the handset. 
8. Play the message on the playback-only channel of the second 
module on the RAC by dialing 
~241 048% 
The message should be heard in the handset. There may be a 
Page 13  
						

							SECTION MITL9105/911 O-096-224-NA 
delay of up to 4 seconds before the message is heard; this is 
normal. 
9. The recorded announcement card is serviceable if a message is 
heard on each of the four channels. 
10. Replace the RAC if a message cannot be heard on any channel. 
RAD 
6.08 Perform the following test if the attendant reports that a re- 
corded message from a RAD is not working. Before carrying out 
this test, verify that a message is recorded on the RAD. 
6.09 The test checks that the message can be heard in the console 
handset. The RAD should be disconnected from the system for 
further testing if a message is not heard. 
1. Check the equipment number of the RAD by dialing 
~232% 
The console SOURCE NUMBER displays the equipment number; 
the SOURCE CLASS displays 0 to indicate that the device is a 
RAD. 
2. Play the message on the RAD by making all agents in the group 
busy, and then dialing the CO directory number of the agent 
ww - this will connect you to the RAD recording. The mes- 
sage should be heard in the console handset. 
3. Press the RELEASE key when the message ends. 
4. The RAD is serviceable if a message is heard in the console 
handset. 
5. Disconnect the RAD if a message cannot be heard in the con- 
sole handset. 
6.10 If an activated RAD/RAC does not respond with the correct 
response (an off-hook in the case of a RAD), then an E099 
“lockout” alarm will be sent to the console. The alarm is of the form: 
E099 NNN 
Lo 
where NNN is the RAD/RAC eqpt. no. 
The port is then “busied out” to prevent further use; it may be 
“unbusied” by using the standard *9 console function. 
Page 14  
						

							SECTION MITL9105/911 O-096-224-NA 
6.11 
The RAC processor has the capability of generating an error 
report indicating a message timing fault (hardware failure). The 
system will report this as a minor alarm: 
E030-ss- 
qqq-003- 
where: ss - slot where RAC is installed 
qqq - equipment number of RAC. 
7. HANDLING BATTERIES WHICH CONTAIN LITHIUM 
WARNING 
SERVICING OF THE RAC MUST BE DONE BY QUALIFIED 
SERVICE PERSONNEL ONLY. 
7.01 
The batteries used in the stand-by power supplies on the RAC 
contain lithium. They are safe in normal use, but the following 
health and safety precautions must be observed: 
1. Do not puncture, crush, or try to open the battery case; 
’ 
2. Do not burn the battery or subject the battery to extremes of 
heat; for example, by attempting to solder directly to the bat- 
tery case; 
3. Do not attempt to recharge batteries which are not specifically 
designed as rechargeable types; 
4. Do not short circuit the battery terminals; 
5. Always check that batteries have been correctly inserted into 
the card; 
6. Do not connect lithium batteries in series or parallel without 
including suitable fuses and diodes in the circuit. 
Leakage of Electrolyte 
7.02 Electrolyte is released if a battery is ruptured. The electrolyte, 
which is usually a liquid but may be a jelly or paste, is a strong 
ACID. 
7.03 Remove electrolyte from equipment and clothing with copious 
amounts of water but DO NOT allow the water to come into 
contact with the ruptured battery. 
7.04 Use large quantities of water to remove electrolyte from the 
skin and eyes and seek IMMEDIATE MEDICAL ATTENTION. 
Page 15  
						

							SECTION MITL91 OS/91 1 O-096-224-NA 
Overheating or Venting due to Abuse 
7.05 The battery may vent a gas or may overheat if abused. If either 
condition is observed when the battery is in service: 
1. Remove the RAC from the equipment cabinet 
2. Take the RAC outside or to a well ventilated area and allow it to 
cool 
3. Remove the battery when it is cool and has stopped venting 
and install a new battery. 
Disposing of Damaged or Spent Batteries 
7.06 The battery does not contain any materials which have a lasting 
poisonous effect. However, it does contain corrosive materials 
which will ultimately decompose to form harmless substances. Dis- 
pose of batteries which have been damaged mechanically or have 
been discharged to a terminal voltage of 1.0 V according to locally 
approved procedures for disposal of hazardous waste. 
Page 16