Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
3.45 ATTENDANT-TIMED RECALL 
Description 
This feature automatically alerts the Attendant when a cali extended 
through the console or a call held at the console has not been an- 
swered within the preselected time. 
Selectable recall times include: 
Attendant-Timed Recall - Camp-On - 10 to 60 s 
Attendant-Timed Recall - No Answer - 10 to 60 s 
Attendant-Timed Recall - Hold - 10 to 60 s. 
Conditions 
Recalls to the console are inoperative during night service, unless the 
console is the night answer point. 
Programming 
Select COS Options ‘I 15 (Attendant-Timed Recall - NO ANSWER), 116 
(Attendant-Timed Recall - HOLD), and 117 (Attendant-Timed Recall - 
CAMP ON), for the console to set the desired recall times. 
Operation 
None 
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							Features Description 
3.46 ATTENDANT TONE SIGNALING 
Description 
To minimize demand on the system tone generator, the SX-2OO@ 
Attendant Consoie normally does not transmit DTMF tones. Some ap- 
plications do, however require the attendant to transmit tone on a 
trunk (e.g., voice mail, etc.). This feature allows the console to transmit 
DTMF tones during a trunk call. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
Select COS Option 119 (Attendant Tone Signaling On Trunks) for the 
Attendant Console. 
Operation 
e During a trunk call, press the TONES ON key 
0 Send DTMF tones 
0 Press TONES OFF key to terminate DTMF Signaling. 
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							Features Description 
3.47 ATTENDANT TRAINING JACKS 
Description 
Training jacks are provided on the Attendant Console for use by a 
Supervisor or Trainer who is training a new attendant. Each console is 
equipped with two Attendant jacks; either jack may be used by the 
Attendant, while the other provides a monitoring, Supervisor, or train- 
ing function. Most commonly used handsets o: headsets may be used 
with the Attendant Console. 
Conditions 
Removal of both headsets and/or handsets does not automatically 
switch the console into Night Service. 
Programming 
None 
Operation 
Console operation does not change in any way. 
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							Features Description 
3.48 ATTENDANT TRUNK BUSY-OUT ENABLE 
Description 
The Attendant may busy out a trunk to prevent access to the trunk, 
and may remove the busy condition as required. if the Trunk Busy-Out 
Enable option is not selected, the Attendant may still access individual 
trunks, but is unable to force them into a busy condition. 
Conditions 
Any extension dialing a busied-out trunk will receive busy tone, and 
may camp on or initiate Callback - Busy. The call will be completed 
when the busy-out condition is cleared. 
Programming 
Select COS Option 114 (Attendant Trunk Busy-Out) for the console. 
Operation 
To busy out a Trunk, enter the following keys: 
FUNCTION 
A-l-r FUNCTION 
TRUNKS 
(enter the Trunk number) 
BUSY OUT 
SET 
To return Trunk to service, enter the following keys: 
FUNCTION 
ATT FUNCTION 
TRUNKS 
(enter the Trunk number) 
EUSY OUT 
CLEAR 
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							Features Description 
3.49 ATTENDANT TRUNK GROUP STATUS DISPLAY 
Description 
This feature allows the Attendant to display the status of the trunk 
groups. if this feature is activated while the console is idle, the display 
is retreshed every 5 seconds to allow a constant up-to-date monitor- 
ing of the trunk groups. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
None 
Operation 
To obtain a trunk group status report, press the following keys: 
TRUNK STAT 
MORE or EXIT 
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							Features Description 
3.50 FRENCH LANGUAGE CONSOLE DISPLAY 
Description 
This feature allows the Attendant to change the display of Attendant 
Console softkeys from English to French. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
None 
Operation 
To change from English to French, press the following keys: 
FUNCTION 
FRANCAIS 
To change from French to English, press the following keys: 
FUNCTION 
ENGLISH 
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							Features Description 
4. SYSTEM FEATURES 
4.01 This Part describes the system features which apply to all 
extension users. 
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							Features Description 
4.02 ABBREVIATED DIAL 
Description 
This SX-200” feature allows the extension user to dial an abbreviated 
number (two to eight digits) in place of a longer external number 
(which can be up to 26 digits in length). The Attendant or CDE pro- 
grammer may program or view system abbreviated dial numbers. Up 
to 1000 numbers may be programmed as abbreviated dial numbers, 
with systemwide access. 
Conditions 
Extensions must have Option COS 245 (Abbreviated Dialing Access) in 
their COS to access abbreviated dial numbers. 
Programming 
.-e Enter the abbreviated dial numbers into CDE Form 30 (System 
Abbreviated Dial Entry) as required. 
0 Assign an access code to Feature 24 (Abbreviated Diai Access). 
See ABBREVIATED DIAL ACCESS. 
Operation 
See ABBREVIATED DIAL ACCESS. 
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							Features Description 
4.03 ACCOUNT CODES 
Description 
Account codes are typically used to charge the cost of calls either to 
internal departmental cost centers or to project accounts for billing to 
specific projects. 
An extension may have the option, or be forced to enter an account 
code for trunk calls. The account code may be 1-12 digits (the default 
value is six digits) and will appear as an integral part of all SMDR 
records. 
Conditions 
If the Account Code is of the ‘Variable Length’ type, the account code 
digits must be followed by a “#” (see ACCOUNT CODE ACCESS), ex- 
cepting for the case where the digit length is 12. 
Rotary-dial type telephones will always have a digit length of six, as 
they cannot dial the # character. 
Programming 
Select the account code length as required via System Option 44 
(Account Code Length - VARIABLE or 4 - 12). 
Assign an Access Code to Feature 01 (Account Code Access). 
For extensions that are to be forced to use account codes, select one 
of the following COS Options: 
200 (Account Code, Forced Entry - External Calls) 
201 (Account Code, Forced Entry - Long Distance Calls) 
0 COS Option 700 (SMDR Does Not Apply) must be disabled in the 
extension’s COS before the extension may use account codes. 
0 CBS Option 807 (SMDR - Record Incoming Calls) must be en- 
abled in a trunk’s COS to permit account codes to be used on 
incoming calls to a SUPERSET@ set. 
Select all of required SMDR options as outlined in Section 
MITL9108-093-451-NA, Station Message Detail Recording. 
Operation 
See ACCOUNT CODE ACCESS. 
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							Features Description 
4.04 ALARM INDICATION 
Description 
There are four alarm levels: NO ALARM, MINOR, MAJOR and CRITICAL. 
Minor alarms indicate problems affecting the system in a small pro- 
portion Major Alarms indicate problems causing a serious systemwide 
degradation of service. Critical alarms indicate problems of such se- 
verity that they warrant automatic activation of System Fail Transfer. 
Alarm status is indicated on the upper right corner of the maintenance 
terminal, and on the top line of the attendant console LCD display. 
Refer to Section MITL9108-093-353-NA, General Maintenance Informa- 
tion for a complete description of alarms. 
Conditions 
None 
Programming 
None 
Operation 
N.one 
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