Mitel Sx 200 El/ml Technicians Handbook
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Page 51
Routine Maintenance 41 Routine Maintenance Trunk SMDR Records Field Summary Table 2: Summary of Fields in Trunk SMDR Records NAME COLUMN FORMAT DEFINITION NOTE Optional Long Call1 z - = 5-9 min % = 10-29 min + = 30 or more min Date 2-6 mm/dd mm = Month dd = Day mm = 01-12 dd = 01-31 Spacer 7 Start Time 8-13 hh:mmp hh = Hours mm = Minutes p = PM (12-hour clock)00-2300-59 Spacer 14 Duration of call15-22 hh:mm:ss hh:mm:ss = duration in hours:minutes:sec- onds hh = 00-18 mm = 00-59 ss = 00-59...
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Technician’s Handbook 42 Atten- dant29 f * = Attendant -- = Attendant not involved Attendant answered or initiated the call, then transferred it to an extension. Leading Digits30-33 cccc cccc = Access Code (outgoing and tandem calls only) c = 0-9, *, #, left-justified Time to answer (Alter- nate) 30-32 ttt ttt = time in seconds *** = Call unanswered ttt = 000 - 255, leading zeroes output, incoming calls only Digits dialed on the trunk 34-59 xx .... x Up to 26 (20 if metering) digits...
Page 53
Routine Maintenance 43 Routine Maintenance Speed Call or Call Forward Flags61 C,F, or R C = Number was Speed called (ARS implied) F = Forwarded through External Call Forward R = default (ARS implied) Outgoing - All trunk calls are ARS by default. Called Party 62-65 qqqq cccc = Extension Number Tnnn = Trunk Number (CO) Xnnn = Trunk Number (Non-CO) mmmm = Attendant Console Directory Numberc = 0-9, *, # nnn = 001-200 m = 0-9, *, # Transfer/ Confer- ence Call66 K T = Supervised Transfer X...
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Technician’s Handbook 44 Optional Spacer 85 Optional System Identifier 86-88 iii Programmed at System leveli = 0-9 iii = 000-999 000 = no code entered Optional Spacer 89 Optional ANI CLASS Digits 90-99 nn .... n Up to 10 digits from an incoming ANI/DNIS or CLASS trunk n = 0-9, *, # Optional Spacer 100-102 Optional DNIS Digits 103-112 dd .... d Up to 10 digits from an incoming ANI/DNIS trunkd = 0-9, *, # Optional Spacer 11 3 Optional CLASS Name114-128 15 char’s Up to 15 characters from an...
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Troubleshooting and Repair 47 Troubleshooting Identifying Faults Flowchart 1: Getting Started Ye s No Flowchart 1: Power subsystem is faulty. Check Power Subsystem in the Control Cabinet. Check connection between AC mains and rear of cabinet. Check connection between PDU and backplane. Replace Power Supply Swap Control Cabinet. Are all system LEDs on the Control Cabinet out? Start Ye s No NoYe s Is the operating system intact? Check the Main Control Card’s “active” LED. NO: any other state (e.g.,...
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Technician’s Handbook 48 Flowchart 1: continued Is a minor, major or critical alarm LED on? No Ye s Ye s No Wait until the system finishes booting. If a minor, major, or critical alarm is present, start this flowchart again.Flowchart 2: System is not booting. An alarm is present.Flowchart 3: Correcting set / dataset problems. Flowchart 4: AB Is the system in the process of a normal boot?
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Troubleshooting and Repair 49 Troubleshooting Flowchart 2: System Is Not Booting Is the Main Control Card in a cycle showing an Eb error code?Ye s No No Is the Main Control Card in a cycle showing any E-0/1/2/3/4/5/6/7/8/9 error codes? If E.8 see p.54.Ye sMain Control Card (or onboard module) failure Reseat all Control Cabinet cards Replace Main Control Card (and/or appropriate modules). Replace Control Cabinet. Flowchart 2: System is not booting. . Boot Error For SX-200 LIGHT, reseat all...
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Technician’s Handbook 50 Flowchart 3: An Alarm Is Present Determine cause & location of the alarm by using REPORTS-SHOW-ALARMS-ALL. => Will show what category (Lines/Trunks/Receivers/PCM Channels) has caused the alarm LOGS-READ-ALL => Will show when and why the device(s) are not available to call processing Determine current status of device by using REPORTS-SHOW-STATUS. => Will provide an immediate indication of status with respect to call processing (SWSTAT) and Maintenance (MTSTAT) Programs An...