Mitel Sx 200 El/ml Technicians Handbook

							Routine Maintenance
41
Routine
Maintenance
Trunk SMDR Records Field Summary
Table 2:  Summary of Fields in Trunk SMDR Records
NAME COLUMN FORMAT DEFINITION NOTE
Optional
Long 
Call1 z  - = 5-9 min
% = 10-29 min
+ = 30 or more min 
Date  2-6 mm/dd mm = Month dd = Day mm = 01-12
dd = 01-31 
Spacer 7
Start 
Time 8-13 hh:mmp hh = Hours
mm = Minutes
p = PM (12-hour 
clock)00-2300-59 
Spacer 14
Duration 
of call15-22 hh:mm:ss hh:mm:ss = duration 
in hours:minutes:sec-
onds hh = 00-18
mm = 00-59
ss = 00-59
maximum = 
18:12:15
Spacer 23
Calling 
Party 24-27 pppp cccc = Extension 
Number, Tnnn = 
Trunk Number (CO),
Xnnn = Trunk Number 
(Non-CO), 
mmmm = Attendant 
Console Directory 
Numberc = 0-9, *, #nnn = 
001-200
m = 0-9, *, #
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42
Atten-
dant29 f * = Attendant
-- = Attendant not 
involved Attendant 
answered or 
initiated the call, 
then transferred it 
to an extension.
Leading 
Digits30-33  cccc  cccc = Access Code 
(outgoing and
tandem calls only) c = 0-9, *, #, 
left-justified 
Time to 
answer 
(Alter-
nate) 30-32 ttt  ttt = time in seconds
*** = Call unanswered ttt = 000 - 255, 
leading zeroes
output, incoming 
calls only
Digits 
dialed on 
the trunk 34-59  xx .... x  Up to 26 (20 if 
metering) digits dialed 
on the trunk x = 0-9, *, or #; 
private speed call 
numbers are not 
recorded 
Optional 
Meter 55-59 mmmmm mmmmm = number of 
meter pulses mmmmm = 00000 
to 65535, leading 
zeroes output
Call 
Comple-
tion 
Status 60 h A = Answer Supervi-
sion
B = Callee is Busy
E = Caller Error
T = TAFAS answered
R = Incoming call 
recalled and was 
answered by 
transferer 
N = Incoming call 
recalled and was not 
answered by
transferer Outgoing/Incoming
Direct/Dial-In
Incoming/Dial-In
Incoming 
Incoming/Outgoing
Table 2:  Summary of Fields in Trunk SMDR Records (Continued)
NAME COLUMN FORMAT DEFINITION NOTE 
						

							Routine Maintenance
43
Routine
Maintenance
Speed 
Call or 
Call 
Forward 
Flags61 C,F, or R C = Number was 
Speed called (ARS 
implied)
F = Forwarded 
through External Call 
Forward
R = default (ARS 
implied) Outgoing - All trunk 
calls are ARS by 
default. 
Called 
Party 62-65 qqqq cccc = Extension 
Number
Tnnn = Trunk 
Number (CO)
Xnnn = Trunk Number 
(Non-CO)
mmmm = Attendant 
Console Directory 
Numberc = 0-9, *, #
nnn = 001-200
m = 0-9, *, #
Transfer/ 
Confer-
ence 
Call66 K T = Supervised
Transfer
X = Unsupervised 
Transfer
C = 3-Way or 
Conference 
Spacer 67
Third 
Party 68-71 rrrr cccc = Extension 
Number
Tnnn = CO Trunk 
Number
Xnnn = Non-CO Trunk 
Number
mmm = Attendantc = 0-9, *, #
n = 001 - 200
m = 0 - 9, *, #
Spacer 72
Optional 
Account 
Code 73-84 aa .... a Length of 1 to 12 
digits a = 0-9, 
space-filled
Table 2:  Summary of Fields in Trunk SMDR Records (Continued)
NAME COLUMN FORMAT DEFINITION NOTE 
						

							Technician’s Handbook
44
Optional
Spacer 85
Optional 
System 
Identifier 86-88 iii Programmed at 
System leveli = 0-9
iii = 000-999
000 = no code 
entered
Optional
Spacer 89
Optional 
ANI
CLASS 
Digits 90-99 nn .... n Up to 10 digits from 
an incoming 
ANI/DNIS or CLASS 
trunk n = 0-9, *, #
Optional 
Spacer 100-102
Optional 
DNIS 
Digits 103-112 dd .... d Up to 10 digits from 
an incoming 
ANI/DNIS trunkd = 0-9, *, #
Optional 
Spacer 11 3
Optional
CLASS 
Name114-128 15 char’s Up to 15 characters 
from an incoming 
CLASS trunk 
Table 2:  Summary of Fields in Trunk SMDR Records (Continued)
NAME COLUMN FORMAT DEFINITION NOTE 
						

							Chapter 3
Troubleshooting
and Repair 
						

							Technician’s Handbook
46 
						

							Troubleshooting and Repair
47
Troubleshooting
Identifying Faults
Flowchart 1: Getting Started
Ye s
No Flowchart 1:
Power subsystem is faulty.
Check Power Subsystem in the 
Control Cabinet.
Check connection between AC mains 
and rear of cabinet.
Check connection between PDU and 
backplane.
Replace Power Supply
Swap Control Cabinet. Are
all system LEDs on 
the Control Cabinet 
out? Start
Ye s
No
NoYe s
Is the operating system intact?  Check the Main 
Control Card’s “active” LED.
NO: any other state (e.g., on steady, off steady).
YES: slow, steady flashing (1 second flash rate).
Maintenance terminal 
troubleshootingFlowchart 5:
A
B
Is the maintenance 
terminal operating? 
(Ensure that maintenance 
terminal is connected to 
the maintenance port on 
the Control Cabinet)
    
						

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48
Flowchart 1: continued
Is a minor, 
major or critical alarm 
LED on?
No Ye s
Ye s No
Wait until the system finishes 
booting. If a minor, major, or 
critical alarm is present, start 
this flowchart again.Flowchart 2:
System is not booting.
An alarm is present.Flowchart 3:
Correcting set / dataset 
problems. Flowchart 4:
AB
Is the system in the 
process of a normal 
boot? 
						

							Troubleshooting and Repair
49
Troubleshooting
Flowchart 2: System Is Not Booting 
Is the Main Control Card 
in a cycle showing an Eb 
error code?Ye s
No No
Is the Main 
Control Card
in a cycle showing any 
E-0/1/2/3/4/5/6/7/8/9
 error codes? If E.8
see p.54.Ye sMain Control Card (or onboard 
module) failure
Reseat all Control Cabinet cards
Replace Main Control Card (and/or 
appropriate modules).
Replace Control Cabinet.
Flowchart 2: 
System is not booting.
. Boot Error
For SX-200 LIGHT, reseat all Control 
Cabinet cards.
Replace the system disks with known 
good copies (use known good backups 
because disk drive problems may 
corrupt the booting disks). 
Check disk drive cables.
Replace disk drives (check that disks are 
in the correct drive).
For SX-200 EL/ML, power down, reseat 
the Flash card (PCMCIA) , reseat MCC, 
replace Flash Card, reseat System ID. 
Any other combination 
of LEDs and 7-segment 
LED displays not 
covered?
End Main Control Card or Main Control 
Cabinet problem
Reseat all Control Cabinet cards.
Try swapping the suspect Main Control 
Card in a known working cabinet.
Try swapping a known working Main 
Control Card in the suspect cabinet. Ye s 
						

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50
Flowchart 3: An Alarm Is Present
Determine cause & location of the alarm by using
REPORTS-SHOW-ALARMS-ALL.
=> Will show what category 
(Lines/Trunks/Receivers/PCM Channels) has 
caused the alarm 
LOGS-READ-ALL
=> Will show when and why the device(s) are not 
available to call processing
Determine current status of device by using
REPORTS-SHOW-STATUS.
=> Will provide an immediate indication of status 
with respect to call processing (SWSTAT) and 
Maintenance (MTSTAT) Programs
An alarm is present.Flowchart 3:
Return the device to service by using
DIAGNOSTICS-RETURN TO SERVICE.
Replace the faulty card or device.
(Ref E-docs - Install FRUs)
Test the device by using
DIAGNOSTICS-TEST.
End