NEC Portrait 308/824 Multibutton Telephone Feature Handbook
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Multibutton Telephone Feature Handbook P/N 82400MFH04 April 2001 Printed in U.S.A. 82400mfh05CVR.QXD 3/30/01 9:26 AM Page 2
This manual has been developed by NEC America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreci- ated. Forward your remarks to: NEC America Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484 cng.nec.com Nothing contained in this manual shall be deemed to be, and this man- ual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change with- out notice and NEC America has no obligation to provide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in con- nection with the use of this manual. This document contains propri- etary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America. ©2001 by NEC America. All Rights Reserved. Printed in U.S.A. Y ear 2000 Compliance The Portrait 308/824 systems are unaffected by the date change to the year 2000. The entry of the year in the date is used to display Leap year (02/29) dates. The year does not display on display telephones. A two-digit year is used for the SMDR output. 82400mfh05.qxd 3/30/01 9:28 AM Page 2
Using Your Telephone .....................................................1 Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3 When Your Call Cant Go Through . . . . . . . . . . . . . . . .3 Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4 When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5 If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6 Streamlining Your Telephones Operation . . . . . . . . . . .6 Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7 Account Codes ...............................................................9 Alarm Clock .....................................................................9 Background Music.........................................................11 Call Forwarding .............................................................11 Executive Call Forwarding . . . . . . . . . . . . . . . . . . . . .12 Call Parking....................................................................14 Call Timer.......................................................................14 Call Waiting (Camp On) .................................................15 Caller ID.........................................................................17 Caller ID Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Caller ID Temporary Memory . . . . . . . . . . . . . . . . . . .18 Callback ........................................................................22 Conference ...................................................................23 Confirmation Tone ........................................................24 Direct Station Selection Console, DSS (Portrait 824) .....25 Direct Station Selection, Extension ...............................26 Directed Call Pickup ......................................................28 Directory Dialing............................................................29 Do Not Disturb ..............................................................30 Door Box .......................................................................31 Executive Override ........................................................32 Extension Hunting .........................................................33 Flash ..............................................................................33 Handsfree (Speakerphone) ..........................................34 Headset Compatibility...................................................36 Hold ..............................................................................36 Hotline - Dual Handsfree Hotline ..................................38 Intercom .......................................................................39 Last Number Redial .......................................................40 Meet-Me Conference ....................................................41 Message Waiting ...........................................................43 Table of Contents i 82400mfh05.qxd 3/30/01 9:28 AM Page i
Microphone Mute..........................................................45 Name/Message Storing..................................................46 Night Answer (Off-Hours Ringing) ................................49 Off-Hook Signaling .......................................................50 Outside Calls, Answering ..............................................52 Outside Calls, Placing ....................................................52 Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Automatic Line Access . . . . . . . . . . . . . . . . . . . . . . . .54 Converting from Pulse to Tone Dialing . . . . . . . . . . . .54 Are You Behind a PBX? . . . . . . . . . . . . . . . . . . . . . . .55 You May Have a Private Line . . . . . . . . . . . . . . . . . . .55 If You Hear a Warning Tone . . . . . . . . . . . . . . . . . . . .56 Did Your Call Go Through? . . . . . . . . . . . . . . . . . . . .56 Need to Block Outgoing Calls From Your Phone? . . . .56 Paging ...........................................................................58 Internal Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Programmable Keys ......................................................59 Repeat Dial....................................................................62 Room Monitor ...............................................................62 Save ..............................................................................63 Selectable Display Messaging .......................................65 Broadcast Message At A Later Time . . . . . . . . . . . . . .65 Do Not Disturb / General Message . . . . . . . . . . . . . . .66 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Reverse Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Speed Dial.....................................................................74 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .74 Step Calling ...................................................................76 Tandem Trunking...........................................................76 Time And Date Setting ..................................................78 Transfer .........................................................................79 Voice Mail ......................................................................80 Volume Control .............................................................83 Charts ............................................................................85 ii Table of Contents 82400mfh05.qxd 3/30/01 9:28 AM Page ii
Using Your Telephone Your telephones Alphanumeric Displayhelps you use features and tells you about your calls. For example, you can see the name of a co- worker who calls you. (You may also be able to change the time and date on your phone if its not correct. Turn to page 78 for more.) Press a One-Touch Keyfor one-button contact with co-workers and outside callers or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 59. Handsfreelets you place and answer calls by pressing instead of using the handset. The Microphonepicks up your voice for Handsfree calls. The system may restrict you from using some of the features in this handbook. Check with your Communications Manager to see which features are available. Also, if your system does not use the standard numbering plan shown on page 85, fea- ture access codes may be different than described. Using Your Telephone 1 82400mfh05.qxd 3/30/01 9:28 AM Page 1
Calling a Co-Worker You can dial a co-worker on the Intercom(page 39), or use Paging(page 58) if you dont know where they are. Visitors at your entrance door can call you on the Intercom using a Door Box(page 31). Outside Calls You can Answer Outside Calls that ring your phone or flash your line keys (page 52). Night Service (page 49) may change the way these same calls ring your phone. To Place Outside Calls(page 52), use your line keys or dial codes. You may have to enter Account Codes(page 9) before your call goes through. Once your call goes through, the Call Timer(page 14) shows you how long youre on the phone. You may be able to use Flash(page 33) to place another call without losing your line. Using Your Telephone 2 82400mfh05.qxd 3/30/01 9:28 AM Page 2
Handling And Rerouting Your Calls Use Hold(page 36) to have your call wait at your phone. Or, if your system is a Portrait 824, Parkit in orbit for a co-worker (page 14). Have a call for a co-worker? Transferit to them (page 79). When you leave your desk, think about Call Forwardingyour calls to someone else (page 11). Or, if you want your callers to know where you are, set a Selectable Display Messageat your phone (page 65). When Your Call Cant Go Through Dont just hang up when your call cant get through to a co-worker! Use Call Waiting(page 15) to wait without hanging up. Send your co-worker Off Hook Signaling(page 50) to let them know youre waiting. If you dont have time to wait, leave a Callbackrequest (page 22). In a hurry? Think about leaving your co-worker a Message Waiting(page 43). CALL FWD HOLD PARK FOLLOW ME DND SEL. DISPL. Using Your Telephone 3 82400mfh05.qxd 3/30/01 9:28 AM Page 3
Theres no need to keep redialing your outside call if its busy or unan- swered - use Repeat Dial instead (page 62 ). And when your systems lines are busy, Line Queuing (page 53) lets you wait for a free one. With Selectable Display Messages, send a message to your busy co- workers display phone (page 65). They can reply with a Reverse Message(page 66). Placing Calls Quickly Store numbers that you call often in Speed Dialbins (page 74). You can easily dial the stored number with just a few key presses. To quickly retry the number you just dialed, try Last Number Redial (page 40). If youll need to redial the number later on, let Save(page 63) retain it for you. Using Your Telephone 4 82400mfh05.qxd 3/30/01 9:28 AM Page 4
When You Work In Groups If you and your co-workers handle each others calls, you might want to have Extension Hunt Groups (page 33). Someone calling your groups number goes through to the first available extension. If there is no answer at that exten- sion, a co-worker can try the next extension in line using Step Calling(page 76). To answer a call already ringing a co-workers phone, use Directed Call Pickup (page 28). If You Need Privacy When youre busy in your office and dont want to be interrupted, use Do Not Disturb(page 30). Before talking to someone at your desk while youre on a handsfree call, try Microphone Mute(page 45). Your caller cannot hear your voice until you cancel Microphone Mute. Using Your Telephone 5 82400mfh05.qxd 3/30/01 9:28 AM Page 5
Have a Telephone Meeting Conference(page 23) allows you to quickly set up a telephone meeting. Use Meet Me Conference(page 41) to set up a meeting which lets others join if they choose. Optionally, you can also use Meet Me Pageto set up a meeting on a page zone. To join two outside callers togeth- er and leave them to talk privately, use Tandem Trunking(page 76). Streamlining Your Telephones Operation Your telephone provides you with options that can dramatically streamline the way you handle calls. For example, you can use One-Touch Keys for one-button access to co-workers, outside calls, Speed Dial numbers and certain feature codes. Are you a secretary for two people? Use Dual Handsfree Hotline (page 38). This allows one extension to simultaneously call two other extensions. The secretary Using Your Telephone 6 82400mfh05.qxd 3/30/01 9:28 AM Page 6