Nortel Bcm 2 0 Fax Instructions Manual

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© 2000 Nortel Networks
P0911632 Issue 02
Enterprise Edge 2.0 Voice Messaging
FAX User Guide 
						

							P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide
Contents
Introduction 5
Learning about FAX 5
About the Express Messaging Line 6
Your Personal mailbox greeting 6
Recording a Greeting 6
Receiving a fax message 8
Retrieving a fax message 9
Transferring a Fax call to your mailbox 9
Setting up a preset fax machine 10
Printing fax messages 11
Printing new or saved fax messages in your mailbox 11
Printing a fax message 15
Fax cover page 18
Fax forward cover page 18
Sending fax messages 19
Forwarding a fax message to another mailbox 20
Forwarding a fax message to an external number 22
Fax System Group message (Fax Broadcast) 23
About the Fax System Group List 23
Sending a Fax System Group message (Fax Broadcast) 24 
						

							4  Contents
Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 
						

							P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide
Enterprise Edge 2.0 Voice Messaging FAX 
User Guide
Introduction
This guide explains how to use Enterprise Edge Voice Messaging FAX with your 
personal mailbox. It explains how to receive, print and send fax messages.
All Enterprise Edge one line and two line display telephones provide Voice 
Messaging voice prompts. On telephones with display buttons, the voice prompts 
are delayed for five seconds. If you do not see an option on your telephone display, 
wait for the voice prompt to announce the additional options.
To use FAX features, press the display buttons or the dialpad buttons on your 
telephone.
When you see a display button like this:PLAY
, or a dialpad button like this:Û,
press either button to activate the Voice Messaging feature. This guide shows you 
both methods.
Note:This document explains the Enterprise Edge Voice Messaging features 
related to FAX. If you need instructions about other Voice Messaging 
features, refer to the Enterprise Edge 2.0 Voice Messaging Set Up and 
Operation Guide or the Enterprise Edge 2.0 Voice Messaging Reference 
Guide.
Learning about FAX
Enterprise Edge Voice Messaging FAX lets you use Fax features with your 
personal mailbox.
A fax document in a mailbox is called a fax message. Fax messages can have a 
voice introduction. This means that a caller can leave a fax message in a mailbox 
with or without an introductory voice message. FAX lets a caller leave a fax 
message in a personal mailbox for a mailbox owner. The mailbox owner can:
• retrieve and print the fax message on a fax machine
• forward the fax message to another mailbox. 
						

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Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02
About the Express Messaging Line
An Express Messaging Line can be assigned to a mailbox. A fax message sent to 
the Express Messaging Line bypasses the greeting and the Automated Attendant. 
The fax message is sent immediately to your mailbox. You access the fax message 
the same way you access other fax messages. For more information about accessing 
fax messages, refer to Receiving a 
fax message on page 8.
Ask your System Administrator for the telephone number of your Express 
Messaging Line. Then you can inform people of your direct fax line number.
Your Personal mailbox greeting
In your Personal mailbox greeting, you must inform callers that they can leave fax 
messages in your mailbox. Also inform callers that they must call from a fax 
machine telephone to send you a fax message. The caller must press
START/SEND on the fax machine. Enterprise Edge Voice Messaging 
automatically receives and stores the fax message in your mailbox. For example:
“Hello. You have reached Brian Purdy with Ideal Office Machines. I am in the 
office today, but I am currently away from the phone. Please leave your name, 
telephone number and a brief message after the tone.
If you want to send me a fax and you are calling from a fax machine telephone,
press the START/SEND button on the fax machine.” 
For more information about Personal mailbox greetings, refer to the Enterprise 
Edge 2.0 Voice Messaging Set Up and Operation Guide or ask your System 
Administrator.
Recording a Greeting
To record a Greeting:
1. PressÄá¡Ú.
2. Enter your password and pressOK
or£. Your 
unique password is assigned when you first open 
your mailbox and perform the initialization steps.
If you are recording a greeting from a telephone that 
is not assigned to your personal mailbox, pressOTHR
. 
The display shows theLog
:prompt. When this 
prompt appears, enter your mailbox number and 
password. If you are using a one line display 
telephone, press¥at thePswd
:prompt to reach 
theLog
:prompt.
3. PressADMIN
or¡.
Pswd:
OTHR       RETRY        OK
0 new 0 saved
PLAY     REC        ADMIN 
						

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P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide
4. PressGREETorÛ.
5. PressREC
orÚ.
6. PressPRIME
orÚ.
Note:PressALT
to record your Alternate Greeting. 
If you are changing your greeting, your 
current recorded Primary Greeting begins to 
play.
7. PressYES
orÚ.
8. At the tone, record your greeting and 
pressOK
or£to end your recording. Do not use 
Handsfree to record a greeting. For best results, 
speak directly into the telephone handset, clearly and 
at a pace that is easy to understand.
Note:In your greeting tell callers they can leave a 
fax message in your mailbox. Refer to Your 
Personal mailbox greeting on page 6.
9. PressOK
or£to accept the greeting
or
pressRETRY
orÛto erase and re-record the greeting
or
pressPLAY
orÚto play the greeting.
10. Press¨to end this session.
Mailbox admin
GREET      PS W D       Q UI T
Greeting options
REC
     CHOOSE      CFWD
Greeting:
PRIME      ALT        PERS
Record new?
YES          NO          QUIT
Record greeting:
RETRY                       OK
Accept greeting?
RETRY        PLAY       OK 
						

							8  Enterprise Edge 2.0 Voice Messaging FAX User Guide
Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02
Receiving a fax message
You can receive two types of fax messages: non-voice introduced and voice 
introduced. An introduction is a voice message that a caller records to introduce a 
fax message. In a non-voice introduced fax message, a caller leaves only a fax 
message.
A caller can send a fax message to your personal mailbox by using the autosend 
feature on their fax machine. If the call is answered by an Automated Attendant, the 
call transfers to the designated Fax answering extension. If the call is answered by 
a mailbox, the fax message is placed in the mailbox. If the call is answered by a 
person, they hear a fax tone.
Note:If you answer a call and hear a fax tone, transfer the call to your mailbox by 
pressingÄá¡ß. The fax message is sent to your mailbox.
When you receive a message in your mailbox, your telephone display shows:
This display indicates that you have a new voice message or a fax message in your 
mailbox. To check messages you must open your mailbox.
To open your mailbox:
An average text fax message uses 10 seconds of mailbox message time per page. A 
fax message that contains graphics can use as much as two minutes of mailbox 
message time per page. After you print or forward your fax messages, delete them 
from your mailbox.1. PressÄá¡Ú.
2. Enter your mailbox password and pressOK
or£.
3. After you open your mailbox, the telephone display 
shows the number of new and saved messages. In 
this example, there is one new message and one 
saved message. A voice prompt tells you how many 
new and saved fax messages you have.
Message for you
MSG
Pswd:
OTHR      RETRY        OK
1 new 1 saved
PLAY      REC       ADMIN 
						

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P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide
Retrieving a fax message
When you retrieve a fax message, Voice Messaging shows the fax identification 
number on the display. If the message is a voice introduced fax message, the Fax 
identification number plays before the voice message.
To retrieve your fax messages:
1. PressPLAY
orÛto retrieve your new fax messages.
2. Pressßuntil you find the saved fax message you want to print.
Transferring a Fax call to your mailbox
If you answer a call while a caller is attempting to leave a fax message in your 
mailbox, you can transfer the call to your mailbox.
To transfer a fax call to your mailbox:
1. PressÄá¡ß. Do not put the call on hold.
The caller hears your mailbox greeting.
If you answer your telephone and hear a fax tone, transfer the fax call to your 
mailbox.
While the call is active:
1. PressÄá¡ß. Do not put the call on hold.
2. Enter your mailbox number.
The fax message is left in your mailbox. 
						

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Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02
Setting up a preset fax machine
Each personal mailbox can have a preset fax machine assigned for printing fax 
messages. If you select the Preset option, fax messages are printed at the same fax 
machine every time.
To set up the preset fax machine:
1. PressÄá¡Ú.
2. Enter your password and pressOK
or£.
3. PressADMIN
or¡.
4. Pressà.
5. This display appears if there is no preset fax 
machine. If the fax machine is preset, the display 
shows:Preset fax. You have the option to change 
the preset fax telephone number.
6. PressPHONE
orÚto enter the fax telephone number
or
pressEXT
orÛto enter the fax extension number.
7. Enter the fax telephone number and pressOK
or£.
8. PressOK
or£to accept the fax telephone number 
represented by the. PressADD
to add special 
characters to the fax telephone number. For 
information on adding special characters, refer to the 
Enterprise Edge 2.0 Voice Messaging Set Up and 
Operation Guide.
9. Press¨to end the session.
Pswd:
OTHR       RETRY        OK
0 new 0 saved
PLAY     REC         ADMIN
Mailbox admin
GR E ET      P S W D        Q UI T
 No Preset
Destination:
PHONE                      EXT
Dest ph:
RETRY                        OK

ADD           OK
Mailbox admin
GREET       PSWD     QUIT