Northern Telecom Flash Reference Guide

 
Learning about Flash    
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P0908431 01 Flash Reference Guide 
• When a Norstar single-line display is being used, press   
¥ 
  to 
reach the  
 
Log: 
 display prompt.
• Change the password on a regular basis.
• Do not disclose your password.
A mailbox must be initialized before it can be used.
 
Using the Norstar dialpad 
The buttons on the dialpad act as both numbers and letters. Each 
button represents a number and also represents letters of the alphabet. 
When you enter a name using the...

 
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The Norstar two-line display is shown in Figure 2.1. 
Figure 2.1 – Norstar two-line display 
Using Flash with a single-line display 
The Norstar M7100 and M7208 telephones with a single-line display 
can be used for most Flash sessions. If you are using a Norstar tele-
phone with a single-line display, the display shows only the 
Flash command.
All Configuration tasks, such as setting up a Group List, require you to 
use an M7310 or...

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P0908431 01 Flash Reference Guide
using Feature 985 on a Norstar telephone.
If you have an Enhanced ATA, you can also press:
û
 ¥ á ¡ Ú  to open your mailbox,
or 
û
 ¥ á ¡ â  to leave a message, 
and follow the voice prompts.
Note: When a caller uses Flash from a rotary dial telephone, Flash 
transfers the caller to your company receptionist or Designated Oper-
ator. If a receptionist or Designated Operator is not available to answer 
the call, the caller is transferred to...

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After you have entered the entire name, the display shows:
The display does not show the command line prompt.
About the Flash voice prompts
Each command shown on the Norstar display is accompanied by a 
voice prompt. On a Norstar two-line display telephone, the voice prompt 
plays after a five second delay. When you do not select an option, 
Flash ends the session. On a Norstar single-line display telephone, the 
voice prompt plays...

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Programming a memory button
Norstar enables you to program each Flash Feature Code to a single 
memory button. When programmed, the Flash Feature Codes are 
easily accessed using a single button on your Norstar telephone.
Table 2.2 shows the most frequently used Flash Feature Codes.
Table 2.3 – Frequently used Feature Codes
To program a memory button:
1. Press  Ä
 ¥ Ü
The display shows:
and changes to show:
2. Select a programmable button....

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Exiting from Flash
You can exit Flash by:
• replacing the handset
• pressing an alternate line key
• pressing  ¨
• pressing  QUIT
  when the option appears on the display
Note: When you press  Ä  the Flash session will end in two to 
three seconds, except when you are transferring a caller to a mailbox. 

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3
Information Mailboxes
Introduction
This section describes the Information Mailboxes, how to use them, and 
the tasks you need to perform to maintain them.
Information Mailboxes are set up by the System Coordinator and main-
tained by the user. The Automated Attendant Voice Prompt provides a 
caller with single-digit options to access Information Mailboxes.
Note: Information Mailboxes are different from CCR Information 
Mailboxes. CCR Information Mailboxes are set up...

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When you use the Information Mailbox feature, you must ensure the 
mailboxes are accessible to callers.
Important: You must make Information Mailboxes easy for a caller to 
find. You can do this by using your company Operator or the Flash 
Company Greetings. For details, ask your System Coordinator.
If you are using a Flash system with bilingual capability, the 
Information Mailbox Greeting must be recorded in both languages.
Where to begin...

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4. Press  OK  or  £
The display shows:
5. Press  REC  or  Ú
The display shows:
6. At the tone, record the Primary Information Mailbox Greeting.
Note: For information about pause and continue while recording a 
greeting, refer to Section 5: Leaving a message from a Norstar 
telephone.
7. Press  OK
  or  £  to end the recording.
The display shows:
Note: To listen to your greeting before accepting it, press  PLAY   T o  
record your greeting...

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