Northern Telecom Voice Mail 4,0 Reference Guide

 
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886602 Issue 1.0
Printed in Canada 
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998 
Norstar Voice Mail 4.0
Reference Guide 

 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Contents 
Chapter 1How to use this guide   1  
Introduction   1
Conventions and symbols used in this guide   2
Prerequisites   2  
Chapter 2Using Norstar Voice Mail   3  
Introduction   3
Norstar telephones   3
Single-line display telephones   3
Two-line display telephones   4
Alternate DNs   4
Analog Terminal Adapter (ATA)    5
Entering characters on the Norstar dialpad   5
Norstar Voice Mail voice prompts   6
Interrupting a voice prompt   6...

 
ii  
   
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Mailbox options   18
Main Mailbox menu and options   19
Mailbox Administration menu   19  
Chapter 5Greetings   21  
Introduction   21
Types of mailbox greetings   21
Personal mailbox greetings   21
Information mailbox greetings   23
Recording the Primary or the Alternate mailbox greeting   23
Choosing the Primary or the Alternate mailbox greeting   25
Recording a Personalized mailbox greeting   26
Deleting a Personalized mailbox greeting...

 
    
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Copying a message to other recipients   45
 Forwarding a copy of a message to one or more recipients   45  
Chapter 8Call Forwarding your calls   47  
Introduction   47
Call Forwarding your calls to Norstar Voice Mail    47
Setting up Call Forward remotely   47
Call Forward with Caller ID (CLID)   48  
Chapter 9Transfering calls   51  
Introduction   51
Transfering calls to a Norstar Voice Mail mailbox   51
Transfering a mailbox owner’s...

 
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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Chapter 11Recording a call   77  
Introduction   77
Using Call Record   77  
Chapter 12Norstar Voice Mail Tips   79  
Introduction   79
Norstar Voice Mail Tips   79  
Chapter 13Troubleshooting   81  
Introduction   81  
Appendix A: Default values and tone commands   85  
Default mailbox numbers for the General Delivery mailbox   85
DTMF tone commands for setting up Off-premise Message 
Notification   85  
Glossary   87
Index   93 

 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Introduction 
The   
Norstar Voice Mail Reference Guide  
 is to be used with the   
Norstar Voice Mail 
Quick Reference Guide  
. The   
Norstar Voice Mail  
   
Reference Guide  
 gives more 
detailed information to a user about using the Norstar Voice Mail system.
This chapter describes: 
•How the Reference Guide is organized
•Conventions and symbols used in this guide 
•Prerequisites 
How the Reference Guide is organized       
The   
Norstar...

 
2  
  How to use this guide 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Conventions and symbols used in this guide 
The following conventions and symbols are used for describing features and their 
operation: 
Prerequisites 
If you are a new user, make sure you are familiar with the operation of Norstar 
single-line and two-line display telephones. Refer to 
Norstar telephones on 
page 3 and read the   
Norstar Telephone User Card  
 that came with your telephone.
For more information about...

 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Introduction 
Norstar Voice Mail works with the Norstar Business Communication System, 
providing an automated receptionist service. Norstar Voice Mail answers incoming 
calls, routes them to directory numbers (DNs) and mailboxes within the system, and 
provides message taking capability.
This chapter describes: 
•Norstar telephones
•Alternate DNs
•Analog Terminal Adapter (ATA)
•Entering characters on the Norstar dialpad
•Norstar Voice Mail voice...

 
4  
  Using Norstar Voice Mail 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Two-line display telephones  
Norstar two-line display telephones show you Norstar Voice Mail commands and 
options. All system administration tasks, such as setting up a Group List, require a  
two-line display telephone.
The two-line display can show up to three display button options at a time. In cases 
where there are more options, wait for the voice prompt to state the other available 
options. If you know the...