Northern Telecom Voice Mail 4,0 Reference Guide

							 
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886602 Issue 1.0
Printed in Canada 
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998 
Norstar Voice Mail 4.0
Reference Guide 
						

							 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Contents 
Chapter 1How to use this guide   1  
Introduction   1
Conventions and symbols used in this guide   2
Prerequisites   2  
Chapter 2Using Norstar Voice Mail   3  
Introduction   3
Norstar telephones   3
Single-line display telephones   3
Two-line display telephones   4
Alternate DNs   4
Analog Terminal Adapter (ATA)    5
Entering characters on the Norstar dialpad   5
Norstar Voice Mail voice prompts   6
Interrupting a voice prompt   6
Automated Attendant   6
Types of mailboxes   7
Personal mailbox   7
Information mailbox   8
Special mailboxes   8
Exiting Norstar Voice Mail   8  
Chapter 3Setting up your mailbox   9  
Introduction   9
Initializing your mailbox   9
Opening your mailbox   11
Opening a mailbox after it has been initialized   11
Opening your mailbox remotely   11
Mailbox Password   12
Changing your mailbox password   12
Company Directory   13
Recording or changing your name in the Company Directory   13
Assigning a Target Attendant   14  
Chapter 4Feature codes and mailbox options   15  
Introduction   15
Feature codes   15
Determining custom feature codes   17
Programing a memory button with a feature code   18 
						

							 
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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Mailbox options   18
Main Mailbox menu and options   19
Mailbox Administration menu   19  
Chapter 5Greetings   21  
Introduction   21
Types of mailbox greetings   21
Personal mailbox greetings   21
Information mailbox greetings   23
Recording the Primary or the Alternate mailbox greeting   23
Choosing the Primary or the Alternate mailbox greeting   25
Recording a Personalized mailbox greeting   26
Deleting a Personalized mailbox greeting   27
Recording an Information mailbox greeting   28  
Chapter 6Accessing your messages   29  
Introduction   29
Receiving calls   29
Norstar Voice Mail Never Full mailbox feature   29
Listening to your mailbox messages   30
About erased messages   32
Call Screening   33  
Chapter 7Sending messages   35  
Introduction   35
Types of messages   35
Broadcast messages   35
Personal messages   35
About recording and sending a message   36
Using the Company Directory   36
Voice Activated Dialing ( 
Äá¡¡  
)   38
Message delivery options   39
Assigning message delivery options using the Open Mailbox 
feature   40
Assigning message delivery options using the Leave Message 
feature   41
Recording and sending a message using the Open Mailbox feature   41
Recording and sending a message using the Leave Message feature   42
 Replying to messages   43
Replying to an internal message sender   43
Replying to an external message sender   44
Sending a message to more than one recipient   44
Sending a message using a Group List   44 
						

							 
    
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Copying a message to other recipients   45
 Forwarding a copy of a message to one or more recipients   45  
Chapter 8Call Forwarding your calls   47  
Introduction   47
Call Forwarding your calls to Norstar Voice Mail    47
Setting up Call Forward remotely   47
Call Forward with Caller ID (CLID)   48  
Chapter 9Transfering calls   51  
Introduction   51
Transfering calls to a Norstar Voice Mail mailbox   51
Transfering a mailbox owner’s call to Norstar Voice Mail   52
Transfering calls from your mailbox to the Operator   53
Transfering calls from your mailbox to the Automated Attendant   53
Transfering a call to Custom Call Routing (CCR)   53
Outbound Transfer   54
Adding special characters to the destination number   54
Optimizing Outbound Transfer   56
Programming an Outbound Transfer telephone number when Norstar 
Voice Mail is behind PBX or Centrex+   56
Setting up Outbound Transfer to a phone number   57
Setting up Outbound Transfer to a directory number (DN)   57
Changing the Outbound Transfer parameters   58
Turning Outbound Transfer on and off   59  
Chapter 10Off-premise Message Notification   61  
Introduction   61
About Off-premise Message Notification   61
Setting up Off-premise Message Notification to a phone number   62
Setting up Off-premise Message Notification to a Directory Number    64
Setting up Off-premise Message Notification to a pager number   66
Changing Off-premise Message Notification   68
Changing Off-premise Message Notification parameters   68
Changing the destination type from a pager to a telephone or 
extension   69
Changing the destination type from phone or extension to a pager   70
Setting up Off-premise Message Notification to more than one 
destination   71
Deleting an Off-premise Message Notification destination number   73
 Inserting an Off-premise Message Notification destination number   74
Turning Off-premise Message Notification on and off   75 
						

							 
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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Chapter 11Recording a call   77  
Introduction   77
Using Call Record   77  
Chapter 12Norstar Voice Mail Tips   79  
Introduction   79
Norstar Voice Mail Tips   79  
Chapter 13Troubleshooting   81  
Introduction   81  
Appendix A: Default values and tone commands   85  
Default mailbox numbers for the General Delivery mailbox   85
DTMF tone commands for setting up Off-premise Message 
Notification   85  
Glossary   87
Index   93 
						

							 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Introduction 
The   
Norstar Voice Mail Reference Guide  
 is to be used with the   
Norstar Voice Mail 
Quick Reference Guide  
. The   
Norstar Voice Mail  
   
Reference Guide  
 gives more 
detailed information to a user about using the Norstar Voice Mail system.
This chapter describes: 
•How the Reference Guide is organized
•Conventions and symbols used in this guide 
•Prerequisites 
How the Reference Guide is organized       
The   
Norstar Voice Mail Reference Guide  
 contains the following chapters: 
How to use this guide 
1 
ChapterDescription  
1.  How to use this guideDescribes the contents and conventions of this guide. 
2.  Using Norstar Voice Mail Describes Norstar telephones, how Alternate sets 
work, the Analog Terminal Adapter (ATA), entering 
characters on the Norstar dialpad, Norstar Voice Mail 
voice prompts, the Automated Attendant, types of 
mailboxes and exiting Norstar Voice Mail.
3.  Setting up your mailboxShows how to initialize and open your mailbox. 
Explains passwords, the Company Directory and 
Assigning a Target Attendant.
4.  Feature codes and mailbox optionsDescribes feature codes and mailbox options.
5.  GreetingsDescribes Primary, Alternate, Personalized and 
Information mailbox greetings. Shows how to record 
and choose greetings.
6.  Accessing your messagesDescribes Receiving Calls, the Norstar Voice Mail 
Never Full mailbox feature, listening to your mailbox 
messages, and Call Screening.
7.  Sending messagesExplains types of messages, using the Company 
Directory, message delivery options, recording and 
sending a message, replying to messages and how to 
send a message to more than one recipient.
8.  Call Forwarding your callsDescribes Call Forwarding your calls.
9.  Transfering callsDescribes Transfering calls and Outbound Transfer.
10. Off-premise Message NotificationExplains what Off-premise Message Notification is 
and shows how to set up and change Off-premise 
Message Notification. 
11. Recording a callDescribes the Call Record feature.
12. Norstar Voice Mail TipsProvides suggestions for the optimal use of Norstar 
Voice Mail. 
						

							 
2  
  How to use this guide 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Conventions and symbols used in this guide 
The following conventions and symbols are used for describing features and their 
operation: 
Prerequisites 
If you are a new user, make sure you are familiar with the operation of Norstar 
single-line and two-line display telephones. Refer to 
Norstar telephones on 
page 3 and read the   
Norstar Telephone User Card  
 that came with your telephone.
For more information about Norstar Voice Mail, ask your System Coordinator.
 
 
13. TroubleshootingProvides helpful procedures for problems that might 
occur while operating Norstar Voice Mail.
Appendix A: Default values and tone 
commandsProvides a list of default values and tone commands.
GlossaryDefines terms used in this guide.
IndexProvides an alphabetical list of information contained 
in this guide.  
ConventionExampleUsed for  
Word is in a special font (shows 
top line of display)  
Pswd:  
Command line prompts. Used on single-line and 
two-line display telephones. 
Underlined word in capital 
letters (shows bottom line of a 
two-line display telephone)  
   
PLAY 
Display button option. Available on two-line 
display telephones 
  
only 
.  
You can press the button 
directly below the option on the display to 
proceed.
Dial pad buttons 
£  
Represents the buttons you press on the dial pad 
to select a particular option.  
ChapterDescription 
						

							 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Introduction 
Norstar Voice Mail works with the Norstar Business Communication System, 
providing an automated receptionist service. Norstar Voice Mail answers incoming 
calls, routes them to directory numbers (DNs) and mailboxes within the system, and 
provides message taking capability.
This chapter describes: 
•Norstar telephones
•Alternate DNs
•Analog Terminal Adapter (ATA)
•Entering characters on the Norstar dialpad
•Norstar Voice Mail voice prompts
•Automated Attendant
•Types of mailboxes
•Exiting Norstar Voice Mail 
Norstar telephones 
Single-line display telephones  
Norstar single-line display telephones can be used for most Norstar Voice Mail 
sessions. If you are a using a single-line display telephone, the display shows the 
Norstar Voice Mail display command line. The single-line display telephone does 
not show the display button options.
On a single-line display telephone, all options are given immediately by the voice 
prompts. Selections are made using the dialpad only. You do not need to wait for 
the voice prompt to complete the option list. You can interrupt the voice prompt and 
make your selection immediately. 
Using Norstar Voice Mail 
2 
						

							 
4  
  Using Norstar Voice Mail 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Two-line display telephones  
Norstar two-line display telephones show you Norstar Voice Mail commands and 
options. All system administration tasks, such as setting up a Group List, require a  
two-line display telephone.
The two-line display can show up to three display button options at a time. In cases 
where there are more options, wait for the voice prompt to state the other available 
options. If you know the corresponding dialpad number for the option you want, 
you can enter it at any time during the voice prompt.
Press  
¥  
 to return to the previous display prompt.
An example of the Norstar Voice Mail two-line display is shown in the following 
Norstar two-line display illustration.
 
Norstar two-line display 
Alternate DNs 
You can have up to two Alternate DNs for your mailbox. When a caller dials the 
main DN (a DN that has Alternate DNs assigned), the call rings at the main DN 
only.
If the call is not answered and a message is left, a message indicator appears at the 
main DN and at the Alternate DN(s). You can access the message from the 
Alternate DN(s) with    
Ä á¡Ú  
, the same way that you usually access 
messages from your main DN telephone.
When an Alternate DN is assigned to a telephone that has Caller ID (CLID) and 
Display Caller enabled, CLID information is displayed and an audible tone occurs 
at all telephones when the call goes to Norstar Voice Mail. (For information on 
enabling Display Caller refer to 
Call Forward with Caller ID (CLID) on page 48.) 
The message can be intercepted using the Interrupt Feature, 
 
  
Ä á¡à  
 
, at 
all telephones as long as the caller is still leaving a message.
Pswd:
OTHRRETRYOK Display command line
Display button options
Display buttons