Northern Telecom Voice Mail 4,0 Reference Guide

 
Using Norstar Voice Mail    
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Analog Terminal Adapter (ATA)    
A single-line Norstar telephone can be used for most Norstar Voice Mail sessions. 
However, you cannot use a single-line telephone attached to an ATA for Norstar 
Voice Mail System Administration tasks.
There is no Message Waiting Notification when you are using an ATA.
Although the single-line telephone does not have a feature button, you can access 
Norstar Voice Mail features.
To...

 
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  Using Norstar Voice Mail 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
For instance, the following display shows the  
Name:  
 command line prompt:
When you begin to enter the last name, the  
Name:  
 command line prompt 
disappears. For example, if you are entering the name Partridge, you press the 
dialpad button  
à  
 for P, and the display drops the   
Name:  
 prompt.
The command line prompt is still not shown on the display after you have entered 
the entire name, although the...

 
Using Norstar Voice Mail    
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
The Automated Attendant provides callers with voice prompt commands associated 
with each of the following options:
•entering a mailbox number
•entering the directory number 
•using the Company Directory
•leaving a message
•reaching the Operator
•selecting an Alternate Language* (not a voice prompt)
* If your Norstar Voice Mail system was installed with bilingual capabilities, the 
caller can press 
 
á 
 to listen to...

 
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  Using Norstar Voice Mail 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Information mailbox 
An Information mailbox is designed to provide an informative message to a caller. 
These mailboxes do not have an operating Norstar DN, and the caller cannot leave 
a message in them. A voice prompt provides a caller with access to Information 
mailboxes. An Information mailbox is reached through the Automated Attendant, 
Custom Call Routing (CCR) or the Operator. For more information, refer to...

 
P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Introduction 
This chapter shows you how to set up your mailbox and describes the following 
topics:
•Initializing your mailbox
•Opening your mailbox
•Mailbox Password
•Company Directory
•Assigning a Target Attendant 
Initializing your mailbox 
Initializing your mailbox prepares your mailbox to receive messages. Your mailbox 
cannot receive and store messages until it has been initialized. 
Initializing your mailbox involves:
•choosing a password...

 
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  Setting up your mailbox 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0  
Initializing and opening your mailbox for the first time 
To initialize and open your mailbox for the first time:
After your mailbox is initialized, record your Personal mailbox greetings. If you do 
not record any Personal greetings, your Company Directory name recording plays 
to callers who reach your mailbox. 
1.Press  
Äá¡Ú 
.  
2.Press  
 
â â â â 
 (the default password) and press
 
   
OK
 
 
  
or 
   
£
 
....

 
Setting up your mailbox   
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide 
Opening your mailbox 
Your mailbox can be opened from:
•your own directory number (DN)
•another Norstar Voice Mail DN 
•an outside telephone (as shown in Opening your mailbox remotely) 
Opening a mailbox after it has been initialized 
This section describes how to open: 
•your mailbox from your own telephone
•your mailbox from another Norstar DN
•a Guest mailbox
After a mailbox is initialized, follow these steps to...

 
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  Setting up your mailbox 
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
Mailbox Password 
Your password is from four to eight digits long and cannot start with zero. When 
you initialize Norstar Voice Mail, the default mailbox password is four zeros 
(0000). You are prompted to change this password. 
It is recommended that you change your password every 30 days. By changing your 
password regularly, you decrease the chance that someone will discover your 
password and gain access to your...

Setting up your mailbox  13
P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Company Directory
The Company Directory is a list of mailbox owners on the Norstar Voice Mail 
system. Before your mailbox can be used to receive messages, you must record your 
name in the Company Directory. It is a good idea to include your mailbox number 
in your Company Directory recording. For example “Paul Wayne, mailbox 5813”.
This establishes your “voice” name in a directory that is used by other Norstar 
Voice Mail...

14  Setting up your mailbox
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Assigning a Target Attendant
The person that you assign to answer your telephone is your Target Attendant.  
Once you have assigned your Target Attendant, a caller who reaches your mailbox 
can press â to speak with the Target Attendant. If the Target Attendant does not 
answer, the call goes to your mailbox. If your personal mailbox is not available, the 
call goes to the General Delivery mailbox.
Remember to tell callers...