Northern Telecom Voice Mail 4,0 Reference Guide

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Choosing the Primary or the Alternate mailbox greeting
Primary mailbox greeting
You record a Primary mailbox greeting after initializing your mailbox. If you record 
a Primary and an Alternate mailbox greeting, you need to choose which greeting 
plays. If you do not choose a greeting, the Primary mailbox greeting plays 
automatically. 
Alternate mailbox greeting
If you choose the Alternate mailbox greeting, you are asked whether the...

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Note: If you have chosen a greeting that is not yet recorded, you are transfered back 
to the greeting options menu to record the greeting.
Recording a Personalized mailbox greeting
If your company subscribes to a CLID service, you have the option of recording a 
Personalized mailbox greeting. For more information  about CLID, ask your 
System Coordinator. The Personalized mailbox greeting is played only for a person 
calling from the...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Deleting a Personalized mailbox greeting
If you have programed Norstar Voice Mail with a Personalized mailbox greeting 
that you no longer need, you can delete the Personalized mailbox greeting. 
To delete a Personalized mailbox greeting:8.Press CHNG
 or Ú.
9.Enter the phone number (maximum 10 digits) to which 
you are assigning the Personalized mailbox greeting. 
Press OK
 or £ to accept the phone number.
10.At the tone, record the...

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Recording an Information mailbox greeting
Before you record your Information mailbox greeting, you must determine what the 
greeting will include. When preparing your greeting, be sure to include important 
times and dates. Write the greeting and practice reading it aloud. When you are 
confident the greeting includes everything you want it to, record the greeting. If you 
are using a Norstar Voice Mail system with bilingual capability,...

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes accessing your messages and explains the following related 
topics:
•Receiving calls
•Norstar Voice Mail Never Full mailbox feature
•Listening to your mailbox messages
•Call Screening
Receiving calls
Norstar Voice Mail can be used by any outside caller and by other mailbox owners 
in your company. Away from the office, Norstar Voice Mail can be used with any 
touch tone phone. Inside your office, Norstar Voice Mail...

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Listening to your mailbox messages
To listen to your messages: 
A number of options are available to you during and after listening to a message. 
The table “Listening to your mailbox messages” shows the options and when they 
are available. 1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press  
PLAY  to listen to your messages. For options, 
refer to the table 
Listening to your...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Nextß
or
£
 £XXPlays the next message in your mailbox. If used 
while a message is playing, it stops playing the 
current message and plays the next message in 
your mailbox. This option is not shown on the 
display.
Pause/
ContinueÛ
 
or 
STOP/
PLAY
XStops a message temporarily. When you stop 
the message, you have the option to play the 
previous message, continue playing the current 
message, or skip to the next message....

32  Accessing your messages
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Notes:
1.Because your mailbox has limited message storage space, you should delete 
any messages you no longer need. After a certain time period, your saved 
messages may be erased automatically. Ask your System Coordinator about 
this.
2.You can retrieve a deleted message only if you have not quit the session in 
which you deleted it. Locate the deleted message. Then play (press
Ú Ú) and 
save (press 
à à  or   SAVE) the...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Call Screening 
Call Screening allows you to determine who is calling before you accept the call. It 
applies only to external calls transfered from the Auto Attendant or from Custom 
Call Routing (CCR). See your System Coordinator for information on CCR.
Call Screening can be useful in the following circumstances:
•when CLID not available
•when CLID is not a reliable indication of the caller identity
•when your Norstar...

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0