Northern Telecom Voice Mail 4,0 Reference Guide

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To add special characters on a single-line display telephone, refer to the table 
Adding special characters using a single-line display telephone. To add special 
characters on a two-line display telephone, refer to the table 
Adding special 
characters using a two-line display telephone on page 55.
Table 4 Adding special characters using a single-line display telephone
Adding special characters using a two-line display telephonePressDescription
Ûto retry or add digits to the destination phone number.
Üto enter a timed pause which appears as a P on the display. Pauses are four 
seconds long.
Ýto recognize dial tone (behind PBX). The Recognize Dial Tone special 
character appears as a D on the display.
Þto enter a  # .
ßto enter a   *
  .
¥to cancel and retry.
PressDescription
•to cancel and retry.
DIGS
 or  €to retry or add digits to the destination phone number.
PAUS
 or  ‹to enter a timed pause which appears as a “P” on the display. 
Pauses are four seconds long.
OTHR
to go to the next display to enter the following special characters:
TONE
 to recognize dial tone (behind PBX). The Recognize Dial Tone 
special character appears as a “DÓ on the display.
#
 to enter a  #
*
 to enter a  * 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Optimizing Outbound Transfer 
When Norstar Voice Mail transfers a call to an external telephone number using 
Outbound Transfer, two lines are used. An incoming line is used to connect the 
caller to your mailbox and an outgoing line is used to transfer the caller to your 
Outbound Transfer telephone number. Both lines remain in use while the user is 
connected to the Outbound Transfer telephone number. 
In order to optimize the use of Norstar Voice Mail lines, the Outbound Transfer call 
to an external telephone number can be transferred to the incoming line to make the 
outgoing call. This type of transfer is called a Link transfer. 
Note:A Link transfer can only be performed if the Norstar Voice Mail line are 
equipped with Link transfer capability. If a Link transfer is programmed for 
an Outbound Transfer and your Norstar Voice Mail lines do not support this 
feature, the caller is disconnected. Ask your System Coordinator before 
programming the Link transfer.
In order to perform a Link transfer with Outbound Transfer you must add a £ 
before the Outbound Transfer telephone number. For example, the telephone 
number would look like:
£
   Þ Þ Þ Ú Û ÜÝ
where:
      £ instructs Norstar Voice Mail to use the incoming line to perform the transfer 
         Þ Þ Þ Ú Û ÜÝ is the telephone number dialed
Programming an Outbound Transfer telephone number when Norstar Voice 
Mail is behind PBX or Centrex+
When Norstar Voice Mail is installed behind a PBX or Centrex+ and you want to 
access an outside line and recognize dial tone, enter: 
á
 £ Ý Û Þ Þ Þ Ú Û ÜÝ
where:
      á accesses an outside line
      £ specifies the next digits are special characters
      Ý recognizes dial tone
      Û specifies the next digits are numbers to be dialed
         Þ Þ Þ Ú Û ÜÝ is the phone number dialed 
						

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Setting up Outbound Transfer to a phone number
To set up Outbound Transfer to a  phone number for the first time:
Setting up Outbound Transfer to a directory number (DN)
To set up Outbound Transfer to a DN for the first time: 1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Press ¡
 to open the Outbound Transfer (xfr) menu.
5.Press ADMIN
 or Ú to set up Outbound Transfer.
6.Enter the destination phone number and press OK
 or 
£.
7.Press OK
 or  £ to accept the destination number 
(represented by the ). Press  ADD
   or  Ûto add 
special characters. For information, refer to 
Adding 
special characters to the destination number on 
page 54. After you add special characters, press OK
 or 
£ to accept the destination number. 
8.Press CHNG
 or Ú to turn Outbound Transfer on.
9.Press QUIT
  or  ¥. Press  ¨to end this session.
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Press ¡
 to open the Outbound Transfer (xfr) menu.
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT
Outbound xfr SELECT
Ph:
RETRY             

ADD             
Transfer: off           QUIT
Transfer: on
CHNG            
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Changing the Outbound Transfer parameters
To change the Outbound Transfer parameters: 5.Press ADMIN
 or Ú to set up Outbound Transfer.
6.Enter the destination DN and press OK
 or £.
7.Press OK
 or £ to accept the number.
Note:The  represents the DN.
8.Press CHNG
 or Ú to turn Outbound Transfer on.
9.Press QUIT
  or  ¥. Press ¨ to end this session.
10.Press CHNG
  or  Ú.
Note:The  represents the current Outbound 
Transfer destination number.
Outbound xfr SELECT
Ext:
RETRY             
Accept:
RETRY             
Transfer: off           QUIT
Transfer: on
CHNG            
         NEXT 
						

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Turning Outbound Transfer on and off
Outbound Transfer can be turned on or off at any time once it has been set up. 
Turning Outbound Transfer off does not affect any of its assigned parameters.
To turn Outbound Transfer on or off:
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Press ¡
 to open the Outbound Transfer (xfr) Menu.
5.Press SELECT
 or  Û.
6.Press CHNG
 or  Ú to turn Outbound Transfer off. 
Press CHNG
 again to turn Outbound Transfer on. 
7.Press QUIT
  or  ¨ to end this session.
Pswd:
OTHR    RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT
Outbound xfr
ADMIN  
Transfer: on           QUIT
Transfer: off
CHNG           
						

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							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes how to set up and change Off-premise Message Notification 
and includes the following topics:
•About Off-premise Message Notification
•Setting up Off-premise Message Notification to a phone number
•Setting up Off-premise Message Notification to a Directory Number
•Setting up Off-premise Message Notification to a pager number
•Changing Off-premise Message Notification parameters
•Setting up Off-premise Message Notification to more than one destination
•Deleting an Off-premise Message Notification destination number
•Inserting an Off-premise Message Notification destination number
•Turning Off-premise Message Notification on and off
About Off-premise Message Notification
You can program Norstar Voice Mail to call you and let you know there is a 
message for you at a phone number, an extension, or a pager. The Off-premise 
Message Notification feature is enabled by your System Coordinator. 
If you have programed Norstar Voice Mail to call you at a telephone, you are 
prompted to enter your password before you can listen to your messages. 
You can receive notification of a message at a maximum of five different 
destination numbers assigned by you. When the number of retry attempts is reached 
for each assigned destination number, the next number in the series is called. For 
example, Norstar Voice Mail can contact your car phone number first to let you 
know you have a message. If there is no answer, the call rings at your home number. 
If there is still no answer, the call rings at your pager number and so on. The number 
of retry attempts is assigned by your System Coordinator.
If the destination type is phone, you must assign start and stop times. The start and 
stop times apply to all five notification numbers.
Off-premise Message Notification begins when the start time is reached. It is a good 
idea to set the start time for the time you will be at the destination phone number, 
so you will be there to receive your calls.
Off-premise Message Notification10 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Off-premise Message Notification parameters
The parameters for Off-premise Message Notification can be assigned from any 
touch tone phone. The parameters include:
•destination type (telephone, extension or pager)
•destination number (telephone, extension or pager) 
•time range for receiving calls at phone numbers or DNs (Pagers are notified any 
time there is a qualifying message.)
•types of message you want to receive (all new messages, or just messages 
marked urgent)
Note:The restrictions that apply to your telephone line also apply to Off-premise 
Message Notification numbers. For example, if you are unable to dial long 
distance phone numbers from your telephone, you cannot have a long 
distance Off-premise Message Notification destination number.
If your mailbox is restricted to extension destinations for Off-premise 
Message Notification, see your System Coordinator.
Setting up Off-premise Message Notification to a phone number
When you set up Off-premise Message Notification, you can add special characters 
to the destination phone number. Refer to:
•
Adding special characters to the destination number on page 54
•
Optimizing Outbound Transfer on page 56
To set up Off-premise Message Notification to one phone number for the first time:
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Press ß to open the Off-premise Message 
Notification menu.
5.Press ADMIN
 or Ú to set up Off-premise Message 
Notification.
6.Press PHONE
 or Ú to choose a phone number 
destination.
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT
Msg notify  SELECT
Destination:  EXT  PAGER 
						

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7.Enter the destination phone number and press OK  or  
£. The destination phone number cannot be longer 
than 30 digits.
8.Press OK
 or  £ to accept the destination phone 
number. The  represents the phone number. Press  
ADD
  or  Û to add special characters. For information, 
refer to 
Adding special characters to the destination 
number on page 54. After you add special characters, 
press OK
 or £ to accept the destination number.
9.Enter the start time for Off-premise Message 
Notification. This is a four-digit field. Any single-digit 
hour and minute must be preceded by a zero. 
10.Press  AM
  or  Ú  or  PM  or  Û. 
11.Press  OK
  or   £ to accept the start time.
12.Enter the time when Off-premise Message 
Notification is to stop. This is a four digit field. Any 
single-digit hour and minute must be preceded by a 
zero.
13.Press  AM
  or  Ú  or  PM  or  Û.
14.Press  OK
  or   £ to accept the stop time.
15.Press NEXT
  or £ to accept the start time that you 
entered. Press CHNG
  or  Ú to change the start time.
Note:Steps 16 and 17 allow you to review the start 
and stop times.
16.Press NEXT
  or £ to accept the stop time that you 
entered. Press CHNG
  or  Ú to change the stop time.
17.You can choose to be notified of all new messages or 
urgent messages only. Press  OK
  or £ to accept the 
default message type new. This means you are notified 
whenever you receive a new message. Press  CHNG
  or  
Ú to change the message type to urgent. Changing 
the message type to urgent means you are notified 
only when you receive an urgent message.   
Ph:
RETRY          

ADD            
Start hhmm:
RETRY           OK

RETRY    AM     PM

RETRY           
Stop hhmm:
RETRY           OK

RETRY    AM     PM

RETRY           
Start:
CHNG        NEXT
Stop:
CHNG         NEXT
Msg type: new
CHNG               OK 
						

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Setting up Off-premise Message Notification to a Directory Number 
To set up Off-premise Message Notification to one directory number (DN) for the 
first time: 18.Press ¨ to end the session.
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Press ß to open the Off-premise Message 
Notification menu.
5.Press ADMIN
 or Ú to set up Off-premise Message 
Notification.
6.Press EXT
 or  Û to choose a DN destination.
7.Enter the destination DN and press OK
  or £. 
8.Press OK
 or  £ to accept the destination DN. The  
represents the DN. 
9.Enter the start time for Off-premise Message 
Notification. This is a four-digit field. Any single-digit 
hour and minute must be preceded by a zero. 
10.Press  AM
  or  Ú  or  PM  or  Û. 
11.Press  OK
  or   £ to accept the start time.
12.Enter the time when Off-premise Message 
Notification is to stop. This is a four digit field. Any 
single-digit hour and minute must be preceded by a 
zero.
13.Press  AM
  or  Ú  or  PM  or  Û.
Msg notify
ADMIN  SELECT
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT
Msg notify  SELECT
Destination:
PHONE    PAGER
Ext:
RETRY          
Accept:
RETRY          
Start hhmm:
RETRY           OK

RETRY    AM     PM

RETRY           
Stop hhmm:
RETRY           OK

RETRY    AM     PM