Northern Telecom Voice Mail 4,0 Reference Guide
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Appendix A: Default values and tone commands Default mailbox numbers for the General Delivery mailbox When the Group List leading digit is one then the default General Delivery mailbox numbers begin with the number two. DTMF tone commands for setting up Off-premise Message Notification When Norstar Voice Mail is installed with PBX or Centrex+ and you want to access an outside line, you must enter the command to recognize a dial tone. For example, enter á to access an outside line, press £ then enter Ý to recognize dial tone and press Û to enter more digits. Enter the destination number, press £ and any required pauses. Each pause entered is four seconds long. For definitions of Pause, Recognize dial tone and Enter more digits, refer to the Glossary. Mailbox number length Default General Delivery Mailbox number 210 3100 41000 510000 6100000 71000000 Option functionDialpad button Review number Ú Enter more digitsÛ Insert a timed pause (4 sec)Ü Recognize dial tone (1.5 sec)Ý Insert a # button toneÞ Insert a * button toneß Accept number£ Cancel and re-enter¥
86 Appendix A: Default values and tone commands Norstar Voice Mail Reference GuideP0886602 Issue 1.0
P0886602 Issue 1.0Norstar Voice Mail Reference Guide Administration The tasks involved in maintaining the Norstar Voice Mail mailboxes, greetings and set up configuration. Alternate greeting A greeting recorded for a Personal mailbox and played on occasions such as absence, illness, or vacation. Analog Terminal Adapter A Norstar product that allows for the connection of an analog device, such as a single-line telephone or a facsimile machine, to a Norstar Voice Mail system. Attendant sign On/Off The task performed by a company receptionist or Operator that indicates to Norstar Voice Mail when an Operator is available to answer calls. Automated Attendant The Norstar Voice Mail answering service that answers incoming calls with a Company greeting, plays a list of Norstar Voice Mail options to a caller, and performs call routing functions in response to a caller’s dialpad selections. Broadcast Message A message that can be sent only by the System Coordinator. This type of message is played in all initialized Personal mailboxes and plays immediately after the mailbox is opened. It is automatically erased after the mailbox owner listens to the message. Business Status A Norstar Voice Mail setting that tells Norstar Voice Mail whether a company is closed or open for business. Class of Service A predetermined number designation that specifies the Norstar Voice Mail Options for a mailbox. Company Directory An internal voice list that contains the names of users with initialized mailboxes designated to appear in the Company Directory. Conventions The way certain information has been described. For example, using underlined text to represent second-line display prompt information. Glossary
88 Glossary Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Default The parameters preset within the Norstar Voice Mail system. Designated Operator An individual in a company who has been assigned to answer the Norstar Voice Mail Operator Request option. Directory Number (DN) A two-digit to seven-digit number used to reach a designated telephone. Display A one-line or two-line screen on a Norstar telephone that shows Norstar Voice Mail commands and options. Display buttons The three buttons that appear on a Norstar two-line display. When pressed, these buttons select the specified Norstar Voice Mail Option. Display options The choices available to a user that appear on the Norstar two-line display. Options appearing on the display can be selected using the display or dialpad buttons Envelope information A date and time stamp that appears on all messages left in a mailbox. When the message has been left by another mailbox owner, envelope information includes the message sender’s name. Extension A Norstar internal telephone. Also a synonym for directory number (DN). Feature code A unique three-digit code used to access Norstar Voice Mail features and options. General Delivery mailbox One of the two Special mailboxes used to collect messages for individuals in a company who have not been assigned a Personal mailbox. Greetings There are three types of Norstar Voice Mail greetings: Company greetings, Personal mailbox greetings and Information greetings. Company greetings are played by the Automated Attendant to incoming callers. Personal mailbox greetings are played to callers who want to leave a message in the selected mailbox. Information mailbox greetings are played to describe goods or services available to callers.
Glossary 89 P0886602 Issue 1.0Norstar Voice Mail Reference Guide Group Lists A collection of mailbox numbers assigned to a special group name and number by the System Coordinator. When a message is sent to a Group List, all mailboxes contained in the list receive the same message. Guest mailbox A mailbox assigned to a user who does not have a directory number. Information mailbox A mailbox that provides a caller with a message describing goods or services available from your company. Initialize mailbox Preparing a mailbox to receive messages, which includes changing a mailbox default password and recording a Company Directory name. Leave Message The feature code used to leave messages in Norstar Voice Mail mailboxes. M7100 telephone The telephone that has a single-line display, and one programable button without an indicator. M7208 telephone The telephone that has a single-line display, and eight programable buttons with indicators. M7310 telephone The telephone that has a two-line display with three display buttons, ten programable buttons with indicators, and 12 dual programable buttons without indicators. M7324 telephone The telephone that has a two-line display with three display buttons, and 24 programable buttons with indicators. Mailbox A storage place for voice messages on the Norstar Voice Mail system. Mailbox number length The number of digits allowed in a mailbox number. The mailbox number length ranges from two to seven digits.
90 Glossary Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Mailbox overrides Mailbox overrides are optional parameters in addition to the Class of Service values. The mailbox overrides are: Include in Company Directory, Alternate Extensions, Fax line (virtual), Call Screening, Message Waiting Notification and Outdial route. Message Delivery options Message sending options stamped onto a message. There are five Message Delivery Options: Normal, Certified, Urgent, Private and Timed. A Message Delivery Option can be assigned to a message after it has been recorded. Message Waiting Notification A display prompt that informs a mailbox owner when a message has been left in a mailbox. This feature is a mailbox override. Never Full mailboxes Your Norstar Voice Mail mailbox is equipped with the Never Full mailbox feature, which allows an external caller to leave a message in your mailbox, even if the mailbox is “full”. The message will be stored, but cannot be accessed until you delete at least one saved message. Off-premise Message Notification The Norstar Voice Mail feature that calls destination numbers that you set up, to let you know you have a new or urgent message. This feature is a part of the Class of Service. Operator Status The Norstar Voice Mail indicator that determines if a company’s receptionist or Designated Operator is available. Option A Norstar Voice Mail choice that is given to a user through voice or display prompts. Password A four- to eight-digit number that is entered on the dialpad. A password is used to open mailboxes or perform configuration tasks. Pause Pause is used when setting up pager notification. Each pause entered is automatically four seconds. For voice pagers, pauses are entered after the pager number to delay the start of the Norstar Voice Mail voice prompt that activates the pager. For alphanumeric pagers, pauses are entered after the pager number and before the digits that appear on the pager display. Personal mailboxes Mailboxes assigned to users as a place to store messages.
Glossary 91 P0886602 Issue 1.0Norstar Voice Mail Reference Guide Primary greeting The main greeting played in a Personal mailbox. Programable memory buttons Buttons on the Norstar one-line and two-line display telephones that can store feature codes and numbers. Recognize dial tone After accepting the Outbound Transfer or Off-premise Message Notification destination phone number, entering Ý adds a D to the digit string. The Norstar system uses this to recognize dial tone when an access code is required. Resetting passwords A System Coordinator task that changes a mailbox password from its current setting back to the Norstar Voice Mail default setting 0000 (four zeros). Special mailboxes The two mailboxes used by the System Coordinator and designated Norstar Voice Mail Operator. The two Special mailboxes are: System Coordinator and General Delivery. System Coordinator The person responsible for configuring, updating, and maintaining the Norstar Voice Mail system. System Coordinator mailbox One of the two Special mailboxes. This mailbox is used by the System Coordinator for sending Broadcast Messages. This is also the System Coordinator’s Personal mailbox. Touch tone phone A push-button telephone that emits DTMF tones. Voice prompts The prerecorded voice instructions played when accessing the different Norstar Voice Mail features and options.
92 Glossary Norstar Voice Mail Reference GuideP0886602 Issue 1.0
P0886602 Issue 1.0Norstar Voice Mail Reference Guide Index 93 Index A Activating Call Forward with Caller ID 47 Outbound Transfer 59 Adding special characters pause characters 67 to a destination number 54 Alert tone 48 Alternate greeting 22, 79 choosing whether mailbox accepts messages 25 using 25 Alternate Language 7 Analog Terminal Adapter has no feature button 5 no Message Waiting Notification capability 5 using 5 Assigning Message Delivery options 36 Personalized greeting 26 Assigning a Target Attendant overrides routing to Operator 14 Automated Attendant 8, 33, 53, 81 transfering to 53 Automatic disconnection from Information message 23 B Broadcast messages 39 C Call Forward on Busy overrides Caller ID 49 Call Forward with Caller ID activating 47 canceling 47 Call Record 77 Call Screening purpose 33 when unavailable 33 Caller ID 22, 26, 32, 33, 48, 49 interaction with Call Forward on Busy 49 Calls interrupting 16, 48 transfering to CCR 53 to General Delivery mailbox 29 to Norstar Voice Mail 51to Operator 29 to receptionist 29 Canceling Call Forward with Caller ID 47 Outbound Transfer 59 CCR Information message 53 Certified Message Delivery option 39 Changing Off-premise Message Notification parameters 68 Outbound Transfer destination number 58 parameters 58 your mailbox password 12 your name in the Company Directory 13 Character limit for Off-premise Message Notification destination pager number and message 66 for Off-premise Message Notification destination number 67 for Outbound Transfer destination pager number 54 destination telephone number 54 Choosing the Primary or Alternate greeting 25 Company Directory 7, 13, 36, 82 changing your name in 13 recording your name in 9 removing a name from 13 Company Directory name 21, 23 Copying a message 30 to other recipients 45 using ALL 45 using CC 45 Custom Call Routing (CCR) 53 transfering calls to 53 Custom feature codes 17 D Default feature codes 15 Default pager message 67 Default password 9, 12 Default values for Special Mailboxes 85 Deleted messages, retrieving 32 Deleting Personalized greeting 27 Deleting messages 30 Destination number character limit 67
94 Index Norstar Voice Mail Reference GuideP0886602 Issue 1.0 for pagers 66 special characters in 54 when Norstar is behind PBX or Centrex used to access an outside line 66 Destination pager number character limit 54, 66 Destination telephone number character limit 54 Directory number sent as default pager message 67 Displaying feature codes 17 E Entering a destination number 54 Entering characters on command line 5 Erasing messages 30 Etiquette, telephone 77, 79 Exiting 8 Exiting Norstar Voice Mail 8 by pressing an alternate line button 8 QUIT display button 8 the Release button 8 by replacing the handset 8 F Feature 980 36 Feature 981 36 Feature 985 5 Feature 986 51, 52, 53 Feature 987 48 Feature 988 38 Feature codes 13 default 15 displaying 17 programing 18 table of 17 Forwarded messages recording an introduction for 45 Full mailbox 29 G General Delivery mailbox 29 purpose 8 used when Personal mailbox not available 14 Greetings Alternate 22, 79 example 22, 23, 28 purpose 22, 23, 28 using 25 Information 23, 28 Personal 10, 21Personalized 22 assigning 26 available with Caller ID 22 deleting 27 recording 26 Primary 22, 79 example 22 purpose 22 recording Alternate 23 Primary 23 types of 21 Group List 35 name 44 sending messages to 35 Group message using a Group List 35 Guest mailboxes 7 no operating extension for 7 Guide, organization 1 H Hold tone 33 Home menu 53 I Information greeting example 23, 28 purpose 23, 28 Information message automatic disconnection from 23 CCR 53 Initializing your mailbox 9 Internal messages, replying to 43 Interrupting calls 16, 48 Interrupting voice prompts 3, 4, 6 L Language, Alternate 7 Leave Message feature 5, 36, 41, 42 Listening to your messages. see Playing your mailbox messages M Mailbox full 29 initializing 9 setting up 9 Mailbox greetings, see Greetings Mailboxes General Delivery purpose 8 Guest 7 Information 8