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Palmone IIIx Handheld Handbook

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    							Appendix B Page 183
    Tapping and writing problems
    My organizer is not 
    making any sounds.Check the System Sound setting. See 
    “General preferences” in Chapter 7.
    My organizer has 
    frozen. Perform a soft reset. See “Resetting your 
    organizer” in Appendix A.
    I don’t see anything 
    on my organizer’s 
    screen.nChange the contrast settings.
    nReplace the batteries. 
    ProblemSolution
    When I tap the 
    buttons or screen 
    icons, it activates the 
    wrong feature.Calibrate the screen. See “Digitizer 
    preferences” in Chapter 7.
    When I tap the Menu 
    icon  , nothing 
    happens.Not all applications or screens have menus. 
    Try changing to a different application.
    I can’t get my 
    organizer to 
    recognize my 
    handwriting.nFor your organizer to recognize hand-
    writing input with the stylus, you need 
    to use Graffiti
    ® writing. See “Using 
    Graffiti writing to enter data” in 
    Chapter 2.
    nMake the Graffiti character strokes in 
    the Graffiti writing area, not on the 
    display part of the screen.
    nWrite Graffiti strokes for letters in the 
    left-hand side, and the strokes for 
    numbers in the right-hand side of the 
    Graffiti writing area.
    nMake sure that Graffiti is not shifted 
    into extended or punctuation modes. 
    See “Using Graffiti writing to enter 
    data” in Chapter 2.
    nSee “Graffiti tips” in Chapter 2 for tips 
    on increasing your accuracy when you 
    write Graffiti characters. 
    						
    							Page 184  Frequently Asked Questions
    Application problems
    ProblemSolution
    I tapped the Today 
    button, but it does 
    not show the correct 
    date.Your organizer is not set to the current date. 
    Make sure the Set Date box in the General 
    Preferences screen displays the current 
    date. See “General preferences” in Chapter 
    7 for more information.
    I know I entered 
    some records, but 
    they do not appear in 
    the application.nCheck the Categories pick list (upper-
    right corner of the screen). Choose All 
    to display all of the records for the 
    application.
    nCheck Security and make sure that the 
    Private Records setting is set to Show 
    private records.
    nIn To Do List, tap Show and check 
    whether Show Only Due Items is 
    selected.
    I am having 
    problems listing 
    memos the way I 
    want to see them.nIf you cannot manually arrange the 
    order of the memos in the List screen, 
    check the Memo Preferences setting. 
    Make sure that Sort by is set to Manual.
    nIf you choose to view your memos 
    alphabetically on Palm Desktop 
    software and then perform a HotSync 
    operation, the memos on your 
    organizer still appear in the order 
    defined in the Memo Preferences 
    setting. In other words, the sort settings 
    that you use with Palm Desktop 
    software are not transferred to your 
    organizer.
    I created an event in 
    Date Book, but it 
    doesn’t appear in the 
    Week View.In the Week View, you cannot select 
    overlapping events that have the same start 
    time. If you have two or more events with 
    the same start time, choose the Day View 
    for the particular day to see the overlapping 
    events. 
    						
    							Appendix B Page 185
    HotSync problems
    ProblemSolution
    I cannot do a 
    HotSync operation; 
    what should I check 
    to make sure I am 
    doing it correctly?nCheck the Windows system tray to 
    make sure the HotSync Manager is 
    running. If it is not, open Palm Desktop 
    software.
    nClick the HotSync Manager, choose 
    Setup and click the Local tab. Check 
    that the Serial Port setting displays the 
    correct COM port where your cradle is 
    attached.
    nMake sure the cradle is connected 
    securely.
    I did a HotSync 
    operation, but one of 
    my applications did 
    not synchronize.nClick the HotSync Manager and choose 
    Custom. Check that the correct conduit 
    is active. 
    I am using Outlook 
    as my PIM, but I 
    cannot do a HotSync 
    operation.nClick the HotSync Manager and choose 
    Custom. Check that the correct conduit 
    is active.
    nCheck that the correct conduit is 
    installed. Reinstall the HotSync 
    Manager and make sure the correct 
    conduit is selected.
    I cannot launch the 
    HotSync Manager.nMake sure you are not running another 
    program, such as America Online, 
    CompuServe, or WinFax, that uses the 
    serial port you selected in the Setup 
    dialog box.
    nReinstall the Palm Desktop software. 
    						
    							Page 186  Frequently Asked Questions
    I tried to do a local 
    HotSync operation, 
    but it did not 
    complete 
    successfully.Try each of these in turn:
    nMake sure HotSync Manager is 
    running. If HotSync Manager is 
    running, exit and restart it. 
    nMake sure you selected Local from the 
    HotSync Manager menu or the Palm 
    Desktop software menu.
    nCheck the cable connection between the 
    cradle and the serial port on your 
    computer.
    nMake sure you selected the correct 
    serial port on the Local tab in the Setup 
    dialog. It should be set to the port where 
    you connected the cradle.
    nTry a lower baud rate setting on the 
    Local tab in the Setup dialog.
    nMake sure you are not running another 
    program, such as America Online, 
    CompuServe, or WinFax, that uses the 
    serial port you selected in the Setup 
    dialog box.
    nRead the HotSync Log for the user 
    account for which you are performing a 
    HotSync operation.
    nMake sure your organizer is seated in 
    the cradle correctly.
    nMake sure the gold-plated connectors 
    on the cradle and your organizer are 
    clean. Use a pencil eraser to clean them. 
    						
    							Appendix B Page 187
    I tried to do a modem 
    HotSync operation, 
    but it did not 
    complete 
    successfully.Check the following on your computer:
    nMake sure your computer is turned on 
    and that it does not shut down 
    automatically as part of an energy-
    saving feature.
    nMake sure the modem connected to your 
    computer is turned on and is connected 
    to the outgoing phone line. 
    nMake sure Modem is checked in the 
    HotSync Manager menu.
    nMake sure the modem you are using 
    with your organizer has an on-off switch. 
    Your organizer cannot “wake up” a 
    modem that has an auto-off feature.
    nMake sure the modem is connected 
    properly to a serial port on your 
    computer and is connected to the 
    incoming phone line.
    nConfirm that the Setup String in the 
    Setup dialog box configures your 
    modem correctly. You may need to select 
    a different Modem Type or enter a 
    custom Setup String. Most modems have 
    a Setup String that causes them to send 
    initial connection sounds to a speaker. 
    You can use these sounds to check the 
    modem connection.
    nConfirm that the Speed setting in the 
    Setup dialog box works for your modem.
    nIf you have problems using the As Fast 
    As Possible option or a specific speed, try 
    using a slower speed.
    nMake sure you are not running another 
    program, such as WinFax, CompuServe, 
    or America Online, that uses the serial 
    port you selected in the Setup dialog box.
    nMake sure your modem resets before 
    you try again. (Turn off your modem, 
    wait a minute, then turn it back on.)  
    						
    							Page 188  Frequently Asked Questions
    I tried to do a modem 
    HotSync operation, 
    but it did not 
    complete 
    successfully. 
    (continued)Check the following on your organizer:
    nConfirm that the telephone cable is 
    securely attached to your modem.
    nMake sure the dialing instruction dials 
    the correct phone number. 
    nIf you need to dial an outside line prefix, 
    make sure you selected the Dial Prefix 
    option on your organizer and entered the 
    correct code.
    nIf the telephone line you are using has 
    Call Waiting, make sure you selected the 
    Disable call waiting option under 
    Modem Sync Phone Setup on your 
    organizer and entered the correct code.
    nMake sure the telephone line you are 
    using is not noisy, which can interrupt 
    communications.
    nIf you are using an external modem, 
    make sure your modem resets before 
    you try again. (Turn off your modem, 
    wait a minute, then turn it back on.)
    nCheck the batteries in your modem and 
    replace them if necessary. 
    						
    							Appendix B Page 189
    Beaming problems
    ProblemSolution
    I cannot beam data to 
    another Palm 
    Computing 
    connected organizer.nConfirm that your organizer and the 
    other Palm III organizer are between 
    ten centimeters (approximately 4) and 
    one meter (approximately 39) apart, 
    and that the path between the two 
    devices is clear of obstacles. Beaming 
    distance to other Palm Computing 
    connected organizers may be different.
    n  Move your organizer closer to the 
    receiving device.
    nPerform a soft reset. See “Performing a 
    soft reset” in Appendix A for more 
    information.
    When someone 
    beams data to my 
    organizer, I get a 
    message telling me it 
    is out of memory.n  Your organizer requires at least twice 
    the amount of memory available as the 
    data you are receiving. For example, if 
    you are receiving a 30K application, you 
    must have at least 60K free.
    nPerform a soft reset. See “Performing a 
    soft reset” in Appendix A for more 
    information. 
    						
    							Page 190  Frequently Asked Questions
    Password problems
    ProblemSolution
    I forgot the 
    password, and my 
    organizer is not 
    locked.You can use Security to delete the 
    password. If you do this, your organizer 
    deletes all entries marked as private. You 
    can, however, perform a HotSync operation 
    before you delete the password: the HotSync 
    process backs up all entries, whether or not 
    they are marked private. In this case, the 
    following procedure restores your private 
    entries and lets you access them:
    1. Use the Palm Desktop software and 
    the cradle to synchronize your data.
    2. Tap Forgotten Password in Security 
    to remove the password and delete 
    all private records.
    3. Perform a HotSync operation to syn-
    chronize your data and restore the 
    private records by transferring them 
    from your computer to your 
    organizer.
    I forgot the password 
    and my organizer is 
    locked.nIf you assign a password and lock your 
    organizer, you must perform a hard 
    reset to continue using your organizer. 
    See “Performing a hard reset” in 
    Appendix A for more information. 
    						
    							Appendix B Page 191
    Technical support
    If, after reviewing the sources listed at the beginning of this appendix, 
    you cannot solve your problem, contact your regional technical 
    support office by e-mail, phone, or fax. 
    Before requesting support, please experiment a bit to reproduce and 
    isolate the problem. When you do contact support, please be ready to 
    provide the following information:
    nThe name and version of the operating system you are using
    nThe actual error message or state you are experiencing
    nThe steps you take to reproduce the problem
    nThe version of organizer software you are using and available 
    memory
    To find version and memory information:
    1. Tap the Applications icon  . 
    2. Tap the Menu icon  . 
    3. Tap App, and then tap Info.
    Note:Thousands of third-party add-on applications have been 
    written for the Palm Computing platform. Unfortunately, we 
    are not able to support such a large number of third-party 
    applications. If you are having a problem with a third-party 
    application, please contact the developer or publisher of that 
    software.
    4. Tap Version to see version numbers, and tap Size to see the amount 
    of free memory, in kilobytes. 
    						
    							Page 192  Frequently Asked Questions 
    						
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