Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-25
 You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. You cannot answer Paging or 
Callback with this feature.
Call Transfer
(All Versions)
The DBS provides two call transfer methods: blind transfer and screened 
transfer.
Blind Transfer
Description
Blind transfer allows the transfer of a call directly to an extension, without 
waiting for the called extension to answer.
Operation
1. Press the HOLD
 key to place the outside call on hold.
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold #XX” (where “XX” is the line number) appears on the display.
2.  Dial the extension number to which the call is to be transferred.
“Call-EXT XXX” (where “XXX” is the extension number) appears on 
the display.
3.  Replace the handset before the other party answers.
 You can also replace the handset after the third party answers.
 The LED for the original outside line turns red when the call has been 
transferred.
 “Transf XXX #YY” (where “XXX” is the extension and “YY” is the 
line) appear on the display.
 The third party need only pick up the handset to speak to the outside 
line. 
						

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Related Programming
 FF1 (System): Onhook (Automatic) Transfer
 FF1 (System): Recall Timer for Extension-Transferred CO Calls
 FF1 (System): Recall Timer for Extension-Transferred Intercom Calls
 FF1 (System): Recall Timer for Attendant-Transferred CO Calls
 FF1 (System): Recall Timer for Attendant-Transferred Intercom Calls
Considerations
 For users to transfer calls by pressing HOLD
, dialing the extension, and 
going onhook, the Onhook Transfer feature must be enabled in system 
programming.
 If Onhook Transfer is disabled, blind transfer is performed by pressing 
HOLD
, dialing the extension number, pressing PROG
, and then going 
onhook.
 If Onhook Transfer is enabled, users can transfer calls by pressing PROG
 
before going onhook.
 The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer.
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if extension “A” is forwarded to extension “B,” calls that are 
transferred to extension “A” will be forwarded to extension “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, the transfer will recall to 
your extension after the Transfer Recall Timer expires. The other 
extension’s number and the number of the transferred CO line or extension 
will appear on your display. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension does not answer, the call will return to your extension and 
“Recall 135 #01” will appear on the display.) 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-27
Screened Transfer
Description
Using the Screened Transfer feature, you can contact a third party and 
announce the call before the transfer.
Operation
To use Screened Transfer when your system is set for Onhook 
Transfer:
1. Press the HOLD
 key to place the call on hold.
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold TRK #XX” (where “XX” is the line number) appears on the 
display.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
 The EXT
 LED stops flashing and remains lit.
 “Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display.
4.  Hang up the handset.
 The line LED for the original outside line turns red.
 The third party need only pick up the handset to speak to the outside 
line.
To use Screened Transfer when Onhook Transfer is disabled:
1. Press the HOLD
 key to place the outside call on hold.
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold TRK #XX” (where “XX” is the line number) appears on the 
display. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
 The EXT
 LED stops flashing and remains lit.
 “Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display.
4. Press the PROG
 key.
 The line LED for the original outside line turns red.
 “TRF XXX TRK #YY” (where “XXX” is the extension and “YY” is 
the line) appears on the display.
 The third party need only pick up the handset to speak to the outside 
line.
5.  Hang up to complete the transfer.
Related Programming
 FF1 (System): Onhook (Automatic) Transfer
 FF1 (System): Recall Timer for Extension-Transferred CO Calls
 FF1 (System): Recall Timer for Extension-Transferred Intercom Calls
 FF1 (System): Recall Timer for Attendant-Transferred CO Calls
 FF1 (System): Recall Timer for Attendant-Transferred Intercom Calls
Considerations
 The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer.
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, a call tone is issued at your  
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-29
extension after Transfer Recall Timer expires. The other extension’s 
number and the number of the transferred CO line or extension then appear 
on your display and the call is returned to your extension. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension is busy or does not answer, the call will return to your 
extension and “Recall 135 #01” will appear on the display.)
Call Waiting
(All Versions)
Description
You can send a Call Waiting signal, followed by a brief LED message, to a 
busy extension. The party receiving the message need only replace the 
handset and then pick it up again to be automatically connected to the 
message sender’s extension.
The following messages can be sent using the Call Waiting feature:
Table 4-4.  Call Waiting Text Messages
Message codes 0-4 are not available.
With CPC-AII and CPC-B Version 4.0 or higher, users can also respond to 
call waiting by sending a text message. See “Call Waiting/OHVA Text 
Reply” on page 4-32.
Operation
To set Call Waiting:
1. Press the ON/OFF
 key.
2.  Dial the extension number.
The phone issues busy tone.Message 
CodeMessage
5“Visitor Here”
6 “Need Help”
7 “Important”
8 “Urgent”
9 “Emergency” 
						

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3. Press “3.”
 The EXT
 LED flashes.
 “Call Wait XXX” (where “XXX” is the extension) appears on the 
display.
4.  If you want to send a text message, dial the desired message code (5-9).
The corresponding message displays on the called party’s phone. (If the 
called party does not have a display, the party continues to hear a call 
waiting signal.)
5.  Remain on the line until the called party picks up.
To answer Call Waiting:
1. The EXT
 LED flashes, indicating Call Waiting has been sent.
“Call Wait XXX” (where “XXX” is the extension number) appears on the 
display.
2.  Replace the handset.
 The current call is disconnected.
 “Call Wait-XXX” appears on the display.
3.  Pick up the handset.
 You are automatically connected to the extension sending the Call 
Waiting.
 “Talk-EXT XXX” appears on the display.
Note: 
To answer a call waiting tone, you may flash the switchhook rather 
than hang up. If you flash the switchhook, you are immediately connected 
to the waiting party; the other party is dropped.
To answer Call Waiting using the Talk Back key:
A “Talk Back” key (*3) can be assigned to an FF key. The Talk Back key 
allows you to answer a waiting call without disconnecting the original call. 
1.  The LED of the Talk Back key flashes red, indicating Call Waiting has 
been sent.
2.  Press the Talk Back key to answer Call Waiting. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-31
 The LED of the Talk Back key flashes green.
 The current call is held automatically.
3.  Press the Talk Back key again to return to the original call.
The LED of the Talk Back key goes off when the Call Waiting party 
hangs up.
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Call Waiting/OHVA
 FF5 (FF Key Settings): FF Key Assignments for Extensions
Considerations
 Message code 8 cannot be used from an SLT. (The digit “8” is used to 
transfer calls on SLTs.)
 Call Waiting can be used without the user entering a message code.
 Call Waiting is cancelled when the sender replaces the handset.
 If the called extension has DND activated, has a call on hold, is ringing 
(from another call), or is engaged in a conference call, Call Waiting cannot 
be sent.
 A call on an outside line can be placed on hold before Call Waiting is 
answered to avoid terminating the original call. An Intercom Call, 
however, must be terminated before Call Waiting can be answered.
 If Onhook Call Transfer has been enabled and you have placed an outside 
line on hold to answer Call Waiting, replace the handset after the other 
extension hangs up. If the caller hangs up first, the held call will be 
transferred to the called extension.
 Call Waiting cannot be sent to an ML key. 
						

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Call Waiting/OHVA Text Reply
(CPC-AII and CPC-B Version 4.0 or higher)
Description
When a busy party receives an indication of incoming intercom call, the busy 
party can respond by sending a text message back to the caller. 
The text message can be sent after any of these intercom call indications:
 Call waiting tone
 Call waiting tone followed by a text message
 An offhook voice announce.
Operation
When you are on a call and receive an indication of a incoming intercom call, 
press CONF
 and then dial 1-5.
The following table shows the default text associated with messages 1-5.
Messages 1-5 can be changed through system programming.
Programming
 FF6 (Names and Messages): Call Waiting/OHVA Text Reply
Considerations
 Text messages 1-5 can be changed from an attendant phone or a DSS/72. Message Number Message Definition
1 Take A Message
2 Please Hold
3 Will Call Back
4 Transfer
5 Unavailable 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-33
Caller ID Call Log
(CPC-AII Version 6.1 or higher and CPC-B Version 6.1 or higher)
Description
The Call Log keeps a record of Caller ID calls to individual phones. The Call 
Log allows users to view Caller ID calls that have been sent to their phone.
Users can assign an FF key (*6) to flash when there are new entries in the log. 
When the user presses the key to access the log, the LED turns off.
Call Logs can be assigned to both attendant and non-attendant extensions. 
Operation
The Call Log keeps a record of Caller ID calls to individual phones. The Call 
Log allows users to view Caller ID calls that have been sent to their phone.
Users can assign an FF key to flash when there are new entries in the log. 
When the user presses the key to access the log, the LED turns off.
Call Logs can be assigned to both attendant and non-attendant extensions. 
The following table shows maximums for the number of entries that can be 
stored for each type of extension. The table also shows the total number of 
entries that can be stored system wide.
Table 4-5.  Call log maximums
Call Log Maximums Maximum
Maximum number of attendant extensions 4
Maximum number of non-attendant extensions 15
Maximum number of all types of extensions 19
Number of log entries that can be stored for an attendant 
extension. (After the call log fills  with 25 entries, each 
additional entry overwrites the oldest log entry.)25
Number of log entries that can be stored for a non-attendant 
extension. (After the call log fills  with 10 entries, each 
additional entry overwrites the oldest log entry.)10
Number of log entries that can be stored system wide 250 
						

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Types of Calls Included
The call log stores information for Caller ID calls that ring a phone. If the 
phone does not ring (for instance when Call Forward - All Calls is active), 
there is no entry in the Call Log for that call. 
Call Log Information
Each Call Log entry includes the following call information:
 Calling number
 Calling name (if provided)
 Time and date
 Whether the call was answered
 How the call was routed.
Call Log Format
The most recent entries are stored first in the Call Log. When users view the 
log by pressing the Call Log
 Key, they can select a specific entry by pressing 
the *
 key for the previous entry or the #
 key for the next entry.
Log Format for the Small-Display Phone. 
In addition to viewing the calling number information by pressing the Call 
Log Key, users can view the detailed information on each entry by pressing 
the CONF key.  
For example, when a Call Log entry is first displayed by pressing the Call 
Log
 Key, the following information is shown.
Figure 4-2. Call log format for the small-display phone--calling number and name
Pressing the CONF key displays the next level of information:
   404-555-1212Calling number
Calling name
    Bill Smith First Level
of Call Log
Information