Panasonic Digital Business System Section 700 Feature Operation Manual

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-1
Chapter 2. Attendant Features
This chapter describes features that are available to an attendant phone.
In addition to functioning as a central answering point, an attendant phone 
also has special capabilities for monitoring and programming other phones.
This chapter covers the following topics: 
Topic Page
Alternate Attendant 2-3
Attendant Assignment of Speed Dialing 2-3
Attendant Busy Override 2-4
Attendant Call Park 2-5
Attendant Control of Absence Messages, 2-7
Attendant-Controlled Text Assignment 2-8
Attendant Feature Package 2-10
Attendant Groups 2-11
Dial Tone Disable 2-12
DSS/72 2-13
Headset Operation 2-17
Key Bank Hold 2-18
One-Touch VM Transfer 2-18
Station Lockout Code Assignment 2-21
System Time and Date Control 2-22
Traffic Measurement 2-24
Walking COS Confirmation 2-25 
						

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							Section 700 - Operation Chapter 2. Attendant Features
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Alternate Attendant
(CPC-A and CPC-B Versions Prior to 2.0)
Description
The alternate attendant receives intercom calls directed to the primary 
attendant if the primary attendant is busy or out of service.
In addition to receiving overflow intercom calls, the alternate attendant has 
full access to attendant features.
With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by 
the Second, Third, and Fourth Attendant Positions. 
Considerations
Alternate Attendant Extension Number. The alternate attendant is always 
extension number 11 or 101. By default, extension 11 or 101 is assigned to 
port 2.  To assign another port as an alternate attendant, you must assign 
extension number 11 or 101 to that port.
Attendant Assignment of Speed Dialing 
(All Versions)
Description
The attendant can assign system speed dialing numbers. System speed dialing 
numbers are shared by all DBS extensions. 
Operation
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
“F” appears on the display.
3. Press AUTO
.
“FA” appears on the display. 
						

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4.  Enter the Speed Dial code (00-89 or 000-199).
“Enter SSD XX” appears on the display (where “XX” is the System 
Speed Dial code).
5.  To select pooled trunk access, press CONF
 followed by the last digit of 
the pooled trunk number (9, 1-6).
6.  Dial the telephone number to be stored. 
For each pause required, press REDIAL
. (An R
 appears on the display 
when REDIAL
 is pressed . If the Speed Dial number is later displayed, a 
P
 appears.)
The number appears on the display. 
7. Press the HOLD
 key.
“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone 
number appear on the display.
8.  Repeat steps 2 to 7 to store additional numbers.
Considerations
 Storing a new number erases any previously stored data.
 To delete a System Speed Dial number, perform the programming steps, 
but do not enter a number before pressing HOLD
.
 Names for System Speed Dialing can also be stored using a DSS console 
connected to the attendant phone.
Attendant Busy Override
(CPC-AII and CPC-B Version 2.0 or higher)
Description
The Attendant Busy Override feature allows the attendant to break in on an 
Intercom Call or a CO Call that is already in progress.
Attendant Busy Override can break into any extension, even if the extension 
has “Busy Overridden” turned off. (The extension feature “Busy Override” 
cannot break into an extension that has “Busy Overridden” turned off.)
System programming determines whether the override is preceded by an alert 
tone. By default, Attendant Override does not sound an alert tone. 
						

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Operation
To override a busy extension:
Press “4.”
“CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers) 
appears on the display.
Related Programming
 FF1 (System): Attendant Override
 FF1 (System): Alert Tone for Busy Override & OHVA
Considerations
 Replace the handset to exit the three-party conference call.
 The alert tone can be turned on or off through system programming.
Attendant Call Park
(All Versions)
Description
Using the Attendant Call Park feature, the Attendant may park an outside call 
until the called party can be found. The attendant can then use the Paging 
feature to inform the called party of the call’s Park Number. The parked call 
can then be retrieved from any extension by dialing the Park Number.
The attendant phone is equipped with ten outside line Park Numbers (00-09). 
Programming a Call Park key into an FF key on a telephone or a DSS console 
makes one-touch Call Park possible.
Operation
To park an outside call:
1. Press the HOLD
 key. 
						

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 The outside call is placed on hold.
 “CO HOLD #XX” (where “XX” is the trunk number) appears on the 
display.
2. Dial “75.”
“PARK HOLD” appears on the display.
3.  Enter desired Park Number (00-09).
“PARK HOLD 01” appears on the display if you selected Park Number 
01.
To retrieve a call parked by the attendant (after receiving the Park 
Number from the Attendant):
1.  Pick up the handset.
The phone issues intercom dial toned.
2. Dial “76.”
3.  Enter the Park Number assigned to the call.
“PARK PICK XX” (where “XX” is the park number) appears, and then 
“CO TALK #XX” (where “XX” is the trunk number of the call) appears.
Related Programming
 FF1 (System): Attendant Park Hold Recall Timer 
Considerations
 With CPC-A and CPC-B Versions prior to 3.1, an FF key assigned to Call 
Park does not indicate when a call is parked. Beginning with CPC-B 
Version 3.1, the FF key lights red to indicate a call is parked.
 If a parked call is not answered before the Attendant Park Hold Recall 
Timer expires, the parked call recalls to the attendant.
 Intercom calls cannot be parked. 
						

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Attendant Control of Absence Messages,
Call Forwarding, and DND
(All Versions)
Description
An attendant phone can cancel the Absence Message, Call Forwarding, and 
Do-Not-Disturb (DND) features activated on any extension.
Operation
To cancel an Absence Message, Call Forwarding, or DND:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key.
3.  Dial the extension number.
4. Press “*.”
5. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
Considerations
 On DSS consoles equipped with DSS keys, the indicator for an extension 
that has Absence Message, Call Forwarding, or DND activated lights 
green. This indicator goes off when the feature is canceled. The indicator 
does not light for Permanent Call Forwarding. 
						

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Attendant-Controlled Text Assignment
(All Versions)
Description
The attendant can assign text to extensions, system speed dial numbers, and 
Call Waiting/OHVA text replies without using a DSS/72 or entering the 
programming mode.
Text is assigned through the dial pad on the attendant phone. 
Operation
To assign names to extensions:
1.  Pick up the receiver or press the ON/OFF
 key.
2. Press PROG
.
3. Dial #2.
4.  Enter the extension’s port number. (This must be entered as a 3-digit 
number if CPC-B is used or a 2-digit number if CPC-A or CPC-AII is 
used. If necessary add leading zeros.)
5. Press AUTO
 to backspace and erase the existing name.
6.  Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter 
letters and/or numbers.
Press FLASH
 after each letter or number.
Press CONF
 to switch between numbers and letters.
7.  To store your entry, press HOLD. 
To assign names to System Speed Dial numbers:
1.  Pick up the receiver or press the ON/OFF
 key.
2. Press PROG
.
3. Dial #1
4. Press AUTO
.
5.  Dial the desired of system speed dial number (00-89). 
						

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6. Press AUTO
 to backspace and erase the existing name.
7.  Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter 
letters and/or numbers.
Press FLASH
 after each letter or number.
Press CONF
 to switch between numbers and letters.
8.  To store your entry, press HOLD. 
Note:
The name does not change on the extension until the extension goes off 
hook.
To assign text to Call Waiting/OHVA Text Replies (CPC-AII and CPC-
B Version 4.0 or higher):
1.  Pick up the handset or press ON/OFF
.
2. Press PROG
.
3. Dial #5
4.  Dial 1-5, depending on which text message you want to change.
5. Press AUTO
 to backspace and erase the existing name.
6.  Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter 
letters and/or numbers.
Press FLASH
 after each letter.
Press CONF
 to switch between numbers and letters.
7.  To store your entry, press HOLD.  
						

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Table 2-1.  Key sequences for text assignment.
Attendant Feature Package
(CPC-B Version 2.0 - 4.0)
Description
The Attendant Feature Package (AFP) software affects the attendant’s DSS 
console. 
Note:
 The Attendant Feature Package was discontinued in CPC-B Version 
5.0. 
When the AFP is installed, the DSS console provides the following pre-
configured features:
 Z 0-7 (Paging Zones)
 P 0-9 (Park keys)
NIGHT
 key
BUSY
 key Key Number of Key Presses
Once Twice Three 
timesFour 
timesFive 
timesSix 
times
1 Space Q Z Space q z
2ABCa bc
3DEFde f
4GHI ghi
5J KLj kl
6MNOmno
7PRSpr s
8TUVt uv
9 WXYwx y
0. : . : . :
**- ? *- ?
##/ ! #/ !