Panasonic Digital Disk Recorder Wj Hd616 Wj Hd716 Installation Guide

							141
ContentError log Network LogDisplay on 
Monitor	2Output from the 
connector at  
the rear panel
Single mode format failure Recorder: MAIN-y SINGLE  FORMAT ERROR 
Extension unit: EXTx-y SINGLE 
FORMAT ERROR –
F–FAIL HDD error
RAID5 format failure Recorder: MAIN RAID5  FORMAT ERROR 
Extension unit: EXTx RAID5 
FORMAT ERROR –
F–FAIL HDD error
RAID6 format failure Recorder: MAIN RAID6  FORMAT ERROR 
Extension unit: EXTx RAID6 
FORMAT ERROR –
F–FAIL HDD error
RAID5 1 down Recorder: MAIN RAID5 1DOWN 
Extension unit: EXTx RAID5 1 
DOWN –
1DOWN HDD error
RAID5 2 down Recorder: MAIN RAID5 2DOWN 
Extension unit: EXTx RAID5 2 
DOWN –
2DOWN HDD error
RAID6 1 down Recorder: MAIN RAID6 1DOWN 
Extension unit: EXTx RAID6 1 
DOWN –
1DOWN HDD error
RAID6 2 down Recorder: MAIN RAID6 2DOWN 
Extension unit: EXTx RAID6 2 
DOWN –
2DOWN HDD error
RAID6 3 down Recorder: MAIN RAID6 3DOWN 
Extension unit: EXTx RAID6 3 
DOWN –
3DOWN HDD error
HDD smart warning Recorder: MAIN-y SMART  WARNING 
Extension unit: EXTx-y SMART 
WARNING –
SMART HDD error
HDD hour meter warning Recorder: MAIN-y HOUR  METER WARNING 
Extension unit: EXTx-y HOUR 
METER WARNING –
H–METER HDD error
HDD SKIP warning •	Per	HDD	(In	the	single	mode) 
Recorder: MAIN-y HDD 
SKIPHDD 
Extension unit: EXTx-y HDD 
SKIP 
•	Per	unit	(in	the	RAID	5	or	
RAID 6 mode) 
Recorder: MAIN HDD SKIP 
Extension unit: EXTx HDD SKIP –
––
Remove auto links (per 
HDD) Recorder: MAIN-y LOGICALLY 
REMOVED 
Extension unit: EXTx-y 
LOGICALLY REMOVED –
REMOVE HDD error
Remove auto links (per 
recorder or extension unit) Recorder: MAIN LOGICALLY 
REMOVED 
Extension unit: EXTx 
LOGICALLY REMOVED –
REMOVE HDD error 
						

							142
ContentError log Network LogDisplay on 
Monitor	2Output from the 
connector at  
the rear panel
Partition error (per HDD) Recorder: MAIN-y PARTITION  ERROR 
Extension unit: EXTx-y 
PARTITION ERROR –
––
Partition error (per unit) Recorder: MAIN PARTITION  ERROR 
Extension unit: EXTx 
PARTITION ERROR –
––
HDD RAID5 recovery fail-
ure Recorder: MAIN RAID5 
RECOVERY FAILURE 
Extension unit: EXTx RAID5 
RECOVERY FAILURE –
R–FAIL HDD error
HDD RAID6 recovery fail-
ure Recorder: MAIN RAID6 
RECOVERY FAILURE 
Extension unit: EXTx RAID6 
RECOVERY FAILURE –
R–FAIL HDD error
Normal area available 
capacity warning NORMAL-HDD CAPACITY 
REMAINS **% –
NML-**% 
(**: available 
disk capacityHDD capacity 
warning
Event area available 
capacity warning EVENT-HDD CAPACITY 
REMAINS **% –
EVT-**% 
(**: available 
disk capacity)HDD capacity 
warning
Event area available 
capacity warning (FULL) EVENT-HDD FULL
–EVT–FULL HDD capacity 
warning
Video Loss CAM ** VIDEO LOSS  ––Camera error
Video Loss recovery CAM xx VIDEO RECOVERED  – ––
Failed to write data on the 
media SD WRITE ERROR 
DVD WRITE ERROR –
CPY–ERR –
Failed to read the data 
from the media SD READ ERROR 
DVD READ ERROR –
––
Copy media FULL SD FULL  DVD FULL –
CPY–FULL HDD capacity 
warning
E-mail transmission com-
plete –
MAIL_SEND – –
SMTP authentication error – SMTP_ATTEST_
ERR–
–
Failed to resolve POP3 
server address from DNS –
POP3_ADD_ERR – –
Failed to find POP3 server – POP3_ADD_ERR  ––
POP3 authentication error – POP3_ATTEST_
ERR–
–
Failed to resolve SMTP 
server address from DNS –
SMTP_ADD_ERR – –
Failed to find SMTP server – SMTP_SVR_ERR  ––
MAIL FROM command 
error –
MAIL_FROM_
ERR–
–
RCPT TO command error – RCPT_TO_ERR  ––
Other errors for SMTP – OTHER_ERR  ––
FTP client transmission 
complete –
CLIENT_OK – – 
						

							143
ContentError log Network LogDisplay on 
Monitor	2Output from the 
connector at  
the rear panel
FTP server transfer com-
plete –
SVR_FWD_OK – –
Failed to resolve FTP serv-
er address from DNS –
SVR_ADD_ERR – –
Failed to find FTP server – SVR_ERR ––
FTP uploading error – UPLOAD_ERR  ––
FTP passive mode error – PASSIVE_ERR  ––
FTP log-in failure – LOGIN_FAULT  – –
Other error for FTP – OTHER_ERR  ––
DDNS IP address update – IP_ADD_
UPDATE_OK–
–
Failed to find DDNS server – SVR_ERR  ––
Password error for DDNS 
user name –
USER_PASS_
ERR–
–
DDNS IP address update 
error –
IP_ADD_
UPDATE_ERR–
–
Other error for DDNS – OTHER_ERR  ––
Synchronization with the 
NTP server complete –
GET_TIME_OK – –
Failed to resolve NTP serv-
er address from DNS –
SVR_ADD_ERR – –
Failed to adjust the time – SET_TIME_ERR  ––
Failed to find NTP server – SVR_ERR  ––
Time from the NTP server 
is invalid –
TIME_INVALID – –
Other error for NTP – OTHER_ERR  ––
Password error for SNMP 
user name –
USER_PASS_
ERR–
–
Other error for SNMP – OTHER_ERR ––
Having IP address com-
plete –
IP_ADD_OK – –
DHCP IP address lost – IP_ADD_LOST  ––
DHCP IP address update 
failure **% –
IP_ADD_UPDATE 
_ERR–
–
DHCP IP address registra-
tion failure –
IP_ADD_ENT_
ERR–
–
DHCP IP address overlap 
with another device –
DUPLICATE_IP_
ADD–
–
Other error for DHCP – OTHER_ERR  ––
Password error for HTTP 
user name –
USER_PASS_ERR – – 
						

							144
ContentError log Network LogDisplay on 
Monitor	2Output from the 
connector at  
the rear panel
HTTP download failure – DOWNLOAD_
ERR–
–
HTTP request invalid – REQUEST_ERR  ––
Other errors for HTTP – OTHER_ERR  –– 
						

							145
If a hard disk drive failure occurs in the RAID 5 or RAID 6 mode, the error display will appear as shown in the following table.
In the RAID 5 mode, it is possible to read data on the other hard disk drives and recover data even when a single hard disk drive 
becomes faulty (1 down).
In the RAID 6 mode, it is possible to read data on the other hard disk drives and recover data even when 2 hard disk drives 
become faulty (2 down).
When the hard disk drive becomes faulty (down), replace it immediately.
Refer to the operating instructions of the extension unit.
 * Contact your dealer about replacement of HDD units.
Important:
	 •	 In	the	RAID	5	mode:
    If 2 or more hard disk drives become faulty (2 down) or when another hard disk drive becomes faulty during the data recov-
ery, it is impossible to recover data.
	 •	 In	the	RAID	6	mode:
    If 3 or more hard disk drives become faulty (3 down) or when another hard disk drive becomes faulty during the data recov-
ery, it is impossible to recover data.
 
Source At a hard disk drive error (failure) In the process of the recovery
Recorder/
Extension unit Monitor 2  
(recorder) 
LCD (extension 
unit) RAID 1 DOWN: [1down] 
RAID 2 DOWN: [2down] 
RAID 3 DOWN (only in the RAID 6 mode): [3down]
HDD access indi-
cators Lights red: The respective hard disk drive is faulty 
(which can be recovered by replacing the hard 
disk drive)
	 •	 In	the	RAID	5	mode,	it	indicates	that	the	 respective hard disk drive is the first faulty 
drive.
	 •	 In	the	RAID	6	mode,	it	indicates	that	the	 respective hard disk drives are the first and 
second faulty drive.
Blinks red: The respective hard disk drive is faulty  (which cannot be recovered even by replacing 
the hard disk drive).
	 •	 In	the	RAID	5	mode,	it	indicates	that	the	 respective hard disk drive is the second faulty 
drive.
	 •	 In	the	RAID	6	mode,	it	indicates	that	the	 respective hard disk drive is the third faulty 
drive. Lights red and orange alternate-
ly: 
The respective hard disk drive in 
the RAID 5/RAID 6 mode is 
being recovered.
Recorder [Error log]  (Refer to Operating 
Instructions (PDF) 
for further informa-
tion.) RAID 1 DOWN:
Recorder: MAIN RAIDm 1 DOWN
Extension unit: EXTu RAIDm 1 DOWN
RAID 2 DOWN: Recorder: MAIN RAIDm 2 DOWN
Extension unit: EXTu RAIDm 2 DOWN
RAID 3 DOWN: Recorder: MAIN RAID6 3DOWN
Extension unit: EXTu RAID6 3DOWN
m: Operational mode
u: Unit number RAID recovery failure:
Recorder: MAIN RAIDm RECOVERY FAILURE
Extension unit: EXTu RAIDm  RECOVERY FAILURE
m: Operational mode
u: Unit number
Error recovery of the hard disk drive (when operating in the RAID 
mode) 
						

							146
Replacement of a faulty hard disk drive in the RAID mode
In the RAID 5 mode, it is possible to read data on the other hard disk drives and recover data even when a single hard disk drive 
becomes faulty (1 down).
In the RAID 6 mode, it is possible to read data on the other hard disk drives and recover data even when 2 hard disk drives 
become faulty (2 down).Note:
	 •	 Replace	the	faulty	disk	immediately	and	recover	data	when	a	single	hard	disk	drive	becomes	faulty	(1	down)	even	in	the	RAID	 6 mode.
  Important:
	 •	 Do	not	turn	off	the	power	in	the	process	of	recovery.	It	may	result	in	recovery	failure.
 
    
Step 1
Remove the hard disk drive whose HDD access indicator is 
lit or blinking red. Refer to page 53 for how to remove the 
HDD unit.
Step 2
Install a new HDD unit to the slot from which the faulty disk 
is removed by referring the disk slot number.
Refer to page 52 for how to install the HDD unit and change 
the faulty disk.
Step 3
Recognition process and error recovery of the hard disk 
drive will automatically start.
When the error recovery starts, the HDD access indicator will 
light orange and red alternately.
(It may appear that the indicator is lighting orange when 
recovery is being processed at high speed.)
Step 4
When the error recovery is complete, the HDD access indi-
cator will go off or light green.
When 2 hard disk drives become faulty (2 down), the data 
recovery of the second faulty disk will start after completing 
the data recovery of the first faulty disk. 
						

							147
Check the following before requesting repair.
Contact a dealer if a problem cannot be solved even after checking and trying the solution or if\
 a problem is not described below, 
or when having a problem with installations.
SymptomCheck	item/RemedyRef. Page
Power is not turned on.
	 •	 Is	the	power	plug	connected	to	the	AC	outlet	firmly?
    Confirm the cable is firmly connected. –
	 •	 Is	
the	power	 cord	(provided	 with	this	product)	 connected	 to	the	
power inlet of the recorder firmly?
    Check if it is connected firmly. –
The error indicator lights 
orange. 
The recorder stops because 
of the thermal error.
	 •	 The	fan	is	not	functioning	because	of	the	malfunction.
    Refer to the dealer. –
	 •	 Check	if	the	ventilation	openings	on	the	front	cover	and	the	
cooling fan on the rear panel. 14
	 •	 Temperature	inside	the	recorder	is	too	high/low.
   
Use the recorder at appropriate ambient temperatures. 12
	 •	 When	the	error	indicator	lights	orange,	temperature	inside	the	
recorder may be too high.
    Check whether dust is collected around the ventilation open-
ings or not. –
No image from the camera is 
displayed	on	Monitor	1	and	
Monitor	2.
	 •	 Is	the	lens	cap	removed	from	the	camera?
    Check if the lens cap is removed from the camera. –
	 •	 Is	the	power	of	the	camera	or	the	connected	device	on?
   
Check whether the power of them is turned on. –
	 •	 Are	the	cables	connected	correctly?
   
Confirm the cables are firmly connected. 30, 31
	 •	 Are	the	brightness	and	the	contrast	of	the	monitor	adjusted	
correctly?
    Check the settings. –
	 •	 Is	the	user	level	of	the	current	login	user	allowed	to	display	
images from the camera?
    Check the user level of the current login user. 108
Displayed images do not fit 
in the screen.
	 •	 It	may	be	caused	by	variation	of	the	display	area	of	the	moni- tor. This is not malfunction. –
The login window is not dis-
played even by pressing the 
button on the recorder.
	 •	 Is	there	any	user	who	is	operating	from	the	system	controller?
    Check if no user is operating the recorder from the system 
controller. –
Troubleshooting 
						

							148
SymptomCheck	item/RemedyRef. Page
Blur images are displayed.
	 •	 Is	the	lens	of	the	camera	clean?
    Check if the lens is not dusty or dirty. –
Cannot open the setup 
menu.
	 •	 Is	the	user	level	of	the	current	login	user	allowed	to	display	the	 setup menu?
    Check the user level of the current login user. 108
	 •	 Is	Monitor	2	being	operated?
   
The setup menu will not be displayed on Monitor 1. 57
Cannot record.
	 •	 Is	there	available	space	on	the	hard	disk	drive?
    Check the available disk space. 119
	 •	 Is	"On"	set	for	recording?
   
Check the settings. 67
	 •	 Are	the	schedules	set	correctly?
   
Check the settings. 79
Cannot record the setup 
menu	of	the	matrix	switcher.
	 •	 When	the	setup	menu	is	displayed	using	non-interlace	signal,	 the setup menu sometimes cannot be recorded/displayed. 
Since the setup menu of the matrix switcher is build using non-
interlace signal, it may be possible that the recorder cannot 
recorder/display it. –
The images or embedded 
characters displayed on the 
monitor look blurry.
	 •	 Depending	on	the	photographic	subject	or	HDMI	monitor	that	 is connected, images or embedded characters may look blur-
ry. That is not a trouble. –
Cannot play recorded imag-
es.
	 •	 Have	images	certainly	been	recorded?
    Check if there are recorded images on the recorder. 119
	 •	 Is	the	user	level	of	the	current	login	user	allowed	to	play	
recorded images?
    Check the user level of the current login user. 108
	 •	 Is	the	user	level	of	the	current	login	user	allowed	to	display	
images from the camera?
    Check the user level of the current login user. 108
Cannot control the camera.
	 •	 Is	the	connection	made	correctly?  The camera channels of which the cameras can be controlled 
in coaxial communication are cameras connected to the video 
input connector 1-8 (ch). (HD616K) 
Check the camera channel to be controlled. 29
	 •	 Is	it	the	combination	camera	to	be	controlled?
   
Check the camera type to be controlled. 29
	 •	 Is	the	camera	control	set	correctly?
   
Check the settings. 92 
						

							149
SymptomCheck	item/RemedyRef. Page
Cannot control the camera.
	 •	 Is	the	user	level	of	the	current	login	user	allowed	to	control	the	 camera?
    Check the settings. 108
	 •	 Is	the	"BUSY"	indication	displayed	on	the	operation	panel? 
When the "BUSY" indication is displayed on the operation 
panel, a user with higher priority is controlling the camera. Operating 
Instructions  (PDF)
Alarm operations are not 
activated.
	 •	 Are	signals	correctly	supplied	to	the	ALARM/CONTROL	con- nector and the ALARM connector at the rear? 44, 48
	 •	 Is	the	ALARM	connector	configured	correctly?
48
	 •	 Is	the	alarm	operational	mode	set	to	"ALM"?
   Check the settings. 72, 73, 74, 75
	 •	 Check	if	the	alarm	suspension	is	activated.
   
Reset the alarm suspension. Operating 
Instructions  (PDF)
The	"VIDEO	LOSS"	indica-
tion is displayed.
	 •	 Are	the	cameras	connected	correctly?  Check the camera connection. 29
	 •	 When	the	camera	connection	is	correct,	contact	your	dealer	
since it may be possible that is caused by the cable discon-
nection or the camera malfunction. –
The	"THERMAL"	indication	
is displayed.
	 •	 The	range	of	ambient	operating	temperature	is	between	  +5 °C and +45 °C {+41 °F - +113 °F}. However, the 
"THERMAL" indication will be displayed when the recorder 
detected the ambient temperature in excess of +40 °C  
{+104 °F}. When the "THERMAL" indication is displayed, 
reconsider the installation place to protect the hard disk drives 
or take measures to keep the ambient temperature between 
+20 °C - +30 °C {+68 °F - +86 °F}. When the "THERMAL" 
indication is displayed frequently, contact your dealer. 12
The clock loses time.
	 •	 Is	the	built-in	battery	charged	enough?  Operate the recorder for 48 hours or more to charge the built-
in battery. 12
	 •	 Is	the	built-in	battery	worn	out? 
The built-in battery life is approx. 5 years as an indication of 
replacement. (The built-in battery life may become shorter 
depending on the use condition.) 12
The	 extension	 unit	is	not	 rec-
ognized (even when con-
necting	the	extension	unit).
	 •	 Make	sure	that	the	connection	cable	provided	with	the	exten- sion unit is being used. 33
	 •	 Make	sure	that	the	connection	cable	is	not	loose.
33 
						

							150
SymptomCheck	item/RemedyRef. Page
The	 extension	 unit	is	not	 rec-
ognized (even when con-
necting	the	extension	unit).
	 •	 Was	the	power	of	the	extension	unit	turned	on	before	turning	 on the power of the recorder? Reboot the system and turn on 
the power of the extension unit first. –
	 •	 When	using	a	circuit	breaker	or	equivalent	device	to	turn	on/off	
the power of the whole system at once, make sure that all 
devices are connected to the same power source. –
	 •	 When	using	an	UPS	(uninterruptible	power	supply),	connect	all	
devices to the same UPS. –
The hard disk drive is not 
recognized. 
The HDD status indicator 
does not light.
	 •	 Make	sure	that	the	HDD	unit	is	inserted	all	the	way	into	the	 HDD slot. 52
	 •	 The	hard	disk	drive	is	faulty.
–
The HDD unit is not recog-
nized even though the HDD 
status indicator is lit.
	 •	 Add	the	HDD	unit	to	the	system	again. 138
The HDD indicator is being 
lit	red/blinking	red.
	 •	 Make	sure	that	the	HDD	units	are	installed	in	order	from	HDD1	 to HDD4. 
Install the HDD units one by one in order starting from HDD1. 52
	 •	 The	respective	hard	disk	drive	is	faulty	in	the	RAID	5	or	RAID	6	
mode. 
In the RAID5 mode, the indicator respective to the HDD that 
failed first will light red and the indicators for the other failed 
HDD will blink red. In the RAID 6 mode, the HDD access indi-
cators corresponding to the first and second faulty disks will 
light and blinks for the third and subsequent faulty disks. 126
Cannot recover data after 
replacing the HDD units 
when operating in the RAID 
5/RAID	6	mode.
	 •	 Make	sure	that	the	HDD	unit	is	inserted	all	the	way	into	the	 HDD slot. 52
	 •	 The	hard	disk	drive	on	which	there	is	data	to	be	recovered	is	
faulty. –
	 •	 Check	if	the	capacity	of	the	new	hard	disk	drive	is	smaller	than	
the original one's. 
If different models are used together even when the capacities 
of them are the same, the available capacity may be a few per-
cent smaller. When using multiple hard disk drives, use the 
same model. Replacing to a hard disk drive whose capacity is 
larger than the original one's is also available. 128
The HDD status indicator 
lights orange and red alter-
nately even when any 
recording or playback is not 
being performed.
	 •	 Make	sure	that	recovery	of	data	in	the	RAID	5/RAID	6	mode	is	 not being processed.
145