Panasonic Kx Fpg381 Plain Paper Fax Operating Instructions

							11. General Information
99
Limite d Wa rranty
11.4 Limited Warranty
PANASONIC CONSUMER ELECTRONICS COMPANY, 
DIVISION OF MATSUSHITA ELECTRIC 
CORPORATION OF AMERICA
One Panasonic Way, 
Secaucus, New Jersey 07094PANASONIC SALES COMPANY,
DIVISION OF MATSUSHITA
ELECTRIC OF PUERTO RICO, INC.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Panasonic Facsimile Product 
Limited Warranty
Limited Warranty  Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic 
Consumer Electronics Company or Panasonic Sales Company (collectively referred to as “the warrantor”) 
will, for the length of the period indicated on the chart below, which starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) 
replace it with a new or a refurbished product. The decision to repair or replace will be made by the 
warrantor.
Batteries, antennas, optional accessories (such as additional handsets), ink film, toner cartridge, drum unit, 
and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not warranted under this Limited 
Warranty.
 
During the “Labor” Limited Warranty period there will be no charge for labor.  During the “Par ts” Limited 
Warranty period, there will be no charge for parts.  You must carry-in or mail-in your product during the 
Limited Warranty period.  This Limited Warranty only applies to products purchased and serviced in the 
United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only 
covers products purchased as new.  A purchase receipt or other proof of the original purchase date is 
required for Limited Warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-HELP-FAX (1-800-435-7329)
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910.  
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT 
COVER normal wear and tear or cosmetic damage.  The Limited Warranty ALSO DOES NOT COVER 
damages which occurred in shipment, or failures which are caused by products not supplied by the 
warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which result from 
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up 
adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, 
power line surge, improper voltage supply, lightning damage, modification, or commercial use (such as in a 
hotel, office, restaurant, or other business), rental use of the product, service by anyone other than a 
Factory Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY 
COVERAGE”.  THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF 
THIS LIMITED WARRANTY.  (As examples, this excludes damages for lost time, cost of having someone 
remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are not 
exclusive, but are for illustration only.)  ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE 
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
FAX categories Parts Labor
Laser Facsimile Thermal Transfer Facsimile 6 Months
1 (one) Year6 Months
1 (one) Year
0519_FPG381.book  Page 99  Monday, May 19, 2003  6:46 PM 
						

							11. General Information
100
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations 
on how long an implied Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from 
state to state. If a problem with this product develops during or after the Limited Warranty period, you may 
contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the 
warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR 
RESPONSIBILITY.
For product service
• Call toll-free 1-800-HELP-FAX (1-800-435-7329) 
for the location of an authorized servicenter.
For out of Limited Warranty technical support
• After the Limited Warranty has expired, please 
contact our Continued Services Technical 
Support Line at 1-900-555-PANA (1-900-555-
7262) for support on a fee basis.When you ship the product
• Carefully pack your unit, preferably in the original 
carton.
• Attach a letter, detailing the symptom or problem, 
to the outside of the carton.
• Send the unit to an authorized servicenter, 
prepaid and adequately insured.
• Do not send your unit to the Panasonic 
Consumer Electronics Company or to any 
executive or regional sales office. These 
locations do not repair consumer products.
0519_FPG381.book  Page 100  Monday, May 19, 2003  6:46 PM 
						

							11. General Information
101
Customer Services
11.5 Customer Services directory
To obtain service or technical assistance during the warranty period, please 
contact:1-800-HELP-FAX (1-800-435-7329), Monday-Friday 9am-8pm EST. 
To obtain support or service after the warranty has expired, please contact: 
1-900-555-PANA (1-900-555-7262) for support on a fee basis.
For hearing or speech impaired TTY users, TTY: 1-866-741-6422
Web Site: www.panasonic.com
(for customers in the USA or Puerto Rico ONLY)
You can purchase parts, accessories or locate your nearest servicenter by
visiting our Web Site.
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company / Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300   Fax (787) 768-2910
0519_FPG381.book  Page 101  Monday, May 19, 2003  6:46 PM 
						

							12. Index
102
12 .  Ind ex
12.1 Index
# #00 Quick Setup: 21
#01 Date and time: 29
#02 Your logo: 30
#03 Your fax number: 32
#04 Sending report: 51, 68
#06 FAX ring setting: 69
#06 TAM ring setting: 55, 69
#10 Recording time for each incoming 
message: 69
#11 Remote operation ID: 69
#13 Dialing mode: 69
#16 Paper size: 69
#17 Ringer tone: 69
#22 Journal report: 51, 69
#23 Overseas mode: 69
#25 Delayed transmission: 70
#26 Caller ID list: 70
#31 Distinctive Ring: 56
#32 Ring pattern: 57
#34 Quick scan: 50, 58, 70
#36 Receiving reduction: 70
#39 Display contrast: 70
#41 Fax activation code: 71
#44 Memory reception alert: 71
#46 Friendly reception: 71
#47 Fax voice guidance: 71
#51 Mailbox 2 password: 71
#52 Mailbox 3 password: 71
#54 Greeting time: 72
#59 Copy directory: 39
#62 Line mode: 72
#67 Incoming message monitor: 72
#72 Flash time: 72
#73 Incoming call tone: 72
#74 Room monitor: 48
#75 Caller ID number auto edit: 43
#76 Connecting tone: 72
#77 AUTO ANSWER: 73
#80 Reset advanced features: 73
A Accessories: 8
A4 paper guide: 15
Belt clip: 16
Paper tray: 15
Advanced features: 69
AUTO ANSWER setting: 73
Auto talk feature: 35, 74
B Basic features: 68
BatteryCharge: 20
Installation: 16
Replacement: 16
Broadcast transmission: 52
Button description
Base unit: 10
Handset: 10
C Caller ID
Calling back: 41
Storing: 44
Caller ID list: 40, 70, 93
Caller ID number auto edit feature: 43
Caller’s recording time: 69, 75
Call share: 47
Call waiting Caller ID: 40
Character table: 30, 36
Cleaning: 90
Communication messages: 79
Conference: 47
Connecting tone: 72
Connections: 18
Copy: 58
Collation: 59
Enlarge/Reduce: 58
D Date and time: 29
Delayed transmission: 70
Dialing mode: 69, 74
Display (Base unit)
Contrast: 70
Description: 11
Error messages: 79
Display (Handset)
Contrast: 74
Description: 11
Error messages: 81
Distinctive Ring service: 56
Document size: 51
E Error messages: 79
Extension number: 32, 45, 77
Extension telephone: 24, 54
F Fax activation code: 71
Fax number: 32
Fax voice guidance: 71
Flash time: 72, 75
Friendly reception: 71
Function menu table (Handset): 73
G Greeting message
TAM/FAX: 61
H Handset
0519_FPG381.book  Page 102  Monday, May 19, 2003  6:46 PM 
						

							12. Index
103
Canceling (Deregistration): 77
Locator: 45
Registration: 32, 77
Headset: 17
Help: 27
I Incoming call tone: 72, 74
Incoming message monitor: 72
Ink film
Installing: 13
Replacing: 14
Intercom: 45
J Jams
Document: 90
Recording paper: 88
Journal report: 51, 69
L Line mode: 72, 75
Listening to recorded messages: 62, 64, 66
Logo: 30
M Mailbox: 60
Password: 71, 76
Transferring a call: 63
Memory redial: 34
N Navigator directory
Copying: 39
Making a phone call: 37
Selecting characters: 31
Sending faxes: 51
Storing: 36
O Overseas mode: 69
P Paper size: 69
Phone directory sharing: 39
Power failure: 88
Privacy feature: 48
Programming
Base unit programming: 68
Handset programming: 73
Q Quick scan: 50, 58, 70
Quick Setup: 21
R Receiving
Automatically: 54
Manually: 53
Receiving alert: 71
Receiving reduction: 70
Reception booster: 34
Recording
Greeting message: 61
Memo message: 62
Recording paper: 15, 95Recording time for TAM/FAX greeting: 72
Redialing
Base unit: 35, 50, 52
Handset: 34
Redial list: 34
Registration: 32, 77
Remote operation
From a remote location: 66
With the handset: 64
Remote operation ID: 69, 76
Reports
Broadcast programming: 93
Broadcast sending: 52
Caller ID: 40, 70, 93
Journal: 51, 93
Power down: 88
Printer test: 93
Sending: 51, 68
Setup: 93
Telephone number: 93
Reset: 73
Resolution: 50, 58
Ringer tone
Base unit: 69
Handset: 74
Ring pattern for Distinctive Ring: 57
Ring setting
FA X  O N LY:  69
TAM/FAX: 69
Room monitor: 48, 76
S Sending
Broadcast: 52
From memory: 50
Manually: 50
Navigator directory: 51
Sending report: 51, 68
Slow talk message playback: 63, 67
Soft keys: 10
Storing
Broadcast: 52
Navigator directory: 36
T Toll saver: 55
Transferring a call: 46, 63
Two-way radio communication: 49
V Vo i c e  m e n u :  64, 67
Voice time/day stamp: 63
Vo l u m e
Base unit: 28
Handset: 27, 49
W Wall mounting: 19
0519_FPG381.book  Page 103  Monday, May 19, 2003  6:46 PM 
						

							Free peace of mind,
 direct from Panasonic
NO EXTRA COST 

6-month limited warranty1: parts, labor, and toll-free
 help line
2

Free replacement3 and repair program
FAX ADVANTAGE PROGRAM
PFQX1855YACM0503MK1053
KX-FPG381
Proof of Purchase
Panasonic FAX ADVANTAGE PROGRAM
Panasonic Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, 
Secaucus, New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
The Panasonic Fax Advantage Consumer Service Program.Panasonic knows that if your fax machine is not up and running, 
neither is your business. That’s why we created the Panasonic 
Fax Advantage Program. Included at no extra cost with the 
purchase of a new and unused Panasonic Fax Machine (along 
with included handset), the Fax Advantage Program can provide 
a free replacement unit
3 if your original unit is in need of repair.Here’s how it works:1.  If you have a problem with your fax that you purchased new 
and unused while it is covered by the period of limited 
warranty
1, call our toll-free help-line at 1-800-HELP-FAX2.
2. Talk to one of our technical experts to diagnose your problem 
over the phone.
3. If repairs are necessary and you are entitled to service under 
the terms and conditions of the limited warranty
4, we will send 
a refurbished replacement unit to you by UPS Ground service 
delivery. 
The shipping method is upgradable for an extra 
charge.
A second option available under our limited warranty is to mail-in 
or carry-in your fax to one of our Regional Service centers, where 
the unit will be repaired and returned to you.
Instructions:If you choose to receive a replacement unit under the Fax 
Advantage Program, Panasonic will provide a replacement unit 
which will be completely refurbished, quality-tested by Panasonic 
technicians and individually hand-inspected before it is shipped to 
you. You will keep the replacement unit and send the original unit to 
us in the replacement unit’s box. UPS will pick up the unit at no 
charge to you, should it be determined that you are entitled to 
warranty service. A proof-of-purchase must be included with the 
returned product. Any unit that is replaced by Panasonic and not 
shipped with proper proof-of-purchase by you will be subject to a 
minimum $100.00 charge. The original unit must be properly 
packaged in the same manner as the replacement unit, utilizing the 
packing materials provided. Damage due to improper or inadequate 
packing will be charged to you as an out-of-warranty cost.
If our 1-800-HELP-FAX technicians determine that your unit 
may be an “out-of-box failure”5, we will attempt to provide you 
with a factory-new replacement unit6. You must ship a copy of 
your receipt with your original unit to verify that you purchased 
the unit within 10 days prior to your 1-800-HELP-FAX call.
Requirements:You must give our technicians a valid credit card number 
(Discover, VISA, Master Card, or American Express/Optima). 
Product that is not returned to Panasonic by 10 business days 
after shipment of the replacement product will be charged to 
your credit card account at Panasonic’s Suggested Retail Price 
(see dealer for details). If your original unit is not eligible for 
warranty service, your card will be charged for the non-warranty 
repair of the unit at Panasonic’s current rate for parts and labor 
and for any shipping charges associated with this program. If 
you do not wish to pay out-of-warranty repair costs, you will be 
responsible for returning the replacement unit to Panasonic and 
for paying all shipping charges associated with this program
including the UPS delivery of the replacement product to you, 
shipment of the problem unit to Panasonic, shipment of the 
replacement unit back to Panasonic and the return of your 
original unit back to you. Credit status will be verified prior to 
sending the replacement product.
1. See dealer for limited warranty details.
2. After the fax advantage program, contact our Continued 
Services Technical Support Line at 1-900-555-PANA (1-900-
555-7262), for fee based technical support.
3. Replacement unit is refurbished.
4. Replacement program is only available in the 50 United 
States, is subject to termination at any time without
advance notice, and does not cover optional accessories.
5.“Out-of-box failure” is an inoperable unit that was purchased 
no more than 10 days prior to your 1-800-HELP-FAX call, 
and would otherwise qualify for warranty service under the 
terms and conditions of the limited warranty.
6. Panasonic reserves the right to send a refurbished unit.
FPG381.book  Page 104  Tuesday, May 20, 2003  4:58 PM