Panasonic Projector PT-RW430UK User Manual

							Chapter 5 Maintenance — Troubleshooting
ENGLISH - 121
Troubleshooting
Review the following points. For details, see the corresponding pages.
ProblemsPoints to be checked Page
Power does not turn on.
 f Is the power plug firmly inserted into the outlet? ―
 fIs the  switch set to ? 36
 fIs the wall outlet supplying electricity? ―
 fHave the circuit breakers tripped? ―
 fIs the temperature indicator  or the light source indicator  lit or 
flashing? 11

9
No image appears.
 f Are connections to external devices correctly performed? 29
 fIs the input selection setting correct? 41, 85
 fIs the [BRIGHTNESS] adjustment setting at a minimum? 50
 fIs the external device that is connected to the projector working properly? ―
 fIs the 

AV mute function in use? 40
Image is fuzzy.
 f Is the lens focus set correctly? 37
 fIs the projection distance appropriate? 27
 fIs the lens dirty? 18
 fIs the projector installed perpendicular to the screen? ―
Color is pale or grayish.
 f Is [COLOR] or [TINT] adjusted correctly? 50
 fIs the external device connected to the projector adjusted correctly? 29
 fIs the RGB cable damaged? ―
Remote control does not 
respond.
 f Are the batteries depleted? ―
 fIs the polarity of the batteries set correctly? 24
 fAre there any obstructions between the remote control and the remote control 
signal receiver of the projector? 22
 f
Is the remote control being used beyond its ef

fective operation range?22
 fAre other forms of light, such as fluorescent light, af

fecting the projection?22
 fIs the [REMOTE CONTROL] setting in [CONTROL

 DEVICE SETUP] set to 
[DISABLE]? 97
 f
Is the ID number setting operation correct? 24
Buttons on the control 
panel do not operate.
 f Is the [CONTROL

 PANEL] setting in [CONTROL DEVICE SETUP] set to 
[DISABLE]? 97
Image does not display 
correctly.
 f Is the [SYSTEM SELECT

OR] selection set correctly? 53
 fIs there a problem with the video tape or other image sources? ―
 fIs a signal which is not compatible with the projector being input? 130
Image from a computer 
does not appear

.
 fIs the cable too long? (Use D

- Sub cables that are 10   m (32'10") or shorter.)―
 fIs the external video output of the laptop computer set correctly? (Ex.:  The external 
output settings may be switched by pressing the “Fn” + “F3” or “Fn” + “F10” 
simultaneously

. Since the method varies depending on the computer type, refer to 
the user manual provided with your computer.) ―
Image output from DVI
- I 
of the computer does not 
appear.
 f Is the [DVI-I IN] setting set to [EDID3]/[EDID2]? 70
 fThe graphics accelerator driver of the computer may need to be updated to the 
latest version. ―
 f
The computer may need to be restarted after performing [DVI-I IN] settings. 70
 fIs the [DIGIT

AL/ANALOG] setting in [DVI-I IN] correct? 70
Video from HDMI 
compatible device does 
not appear or it appears 
jumbled.
 f Is the HDMI cable connected securely? 29
 fT

urn the power of the projector and the external device on and of f.―
 fIs a signal which is not compatible with the projector being input? 130
No audio is coming from 
the HDMI compatible 
device.
 f Set audio of the external device to linear PCM. ―
 fCheck [AUDIO IN SELECT] of [AUDIO SETTING]. 89
 fIf there is no audio through the HDMI cable connection, use the  
terminal. 89
There is no DIGIT

AL LINK 
input audio or video.
 f Are the connections between the twisted-pair-cable transmitter and the projector or 
an external device correctly done? ―
 f
Is [DIGIT

AL LINK MODE] set to [AUTO] or [DIGITAL LINK]? Is it set to 
[ETHERNET]? 98
3D function is not working.
 f Is the [3D INPUT

 FORMAT] or [3D MODE] setting of [3D SETTINGS] correct? 64
 fCheck the 3D eyewear settings. ―
 fIs a signal which is supported by the projector being input? 132   
						

							Chapter 5 Maintenance — Troubleshooting
122 - ENGLISH
ProblemsPoints to be checked Page
Left and right images are 
reversed (not showing 
properly).
 f Are the devices synchronized? Check the 3D eyewear settings. ―
 fChange the [LEFT/RIGHT

 SWAP] setting of [3D SETTINGS]. 64
Image in the 3D eyewear 
flickers.
 f Are you within the reception range? 

Are there any obstructions between the 3D 
eyewear and the IR transmitter? (when using VESA standard 3D eyewear) ―
3D eyewear is not 
functioning.
 f Are batteries of the 3D eyewear drained? If you use the rechargeable 3D eyewear , 
charge it. If you use the battery-powered 3D eyewear

, replace the battery.―
 f
Is the IR transmitter connected properly? (when using VESA

 standard 3D eyewear)―
 fT

urn off the projector and turn it on again. (when using VESA standard 3D eyewear) ―
 fIs the [3D MODE] setting of [3D SETTINGS] correct? 64
Attention
 fIf problems persist even after checking the preceding points, consult your dealer .   
						

							ENGLISH - 123
Chapter 6 Appendix
This chapter describes specifications and after-sales service for the projector.  
						

							Chapter 6 Appendix — Technical information
124 - ENGLISH
Technical information
PJLink protocol
The network function of this projector supports the PJLink class 1, and the PJLink protocol can be used to perform projector setting and 
projector status query operations from a computer.
Control commands
The following table lists the PJLink protocol commands that can be used to control the projector.
 fx characters in tables are non-specific characters.
Command Control details Parameter / return string Remark
POWR Power supply control 0
Standby
1 Power on
POWR? Power supply status 
query 0
Standby
1 Power on
2 Preparing for switching off the projector
3 Warm-up
INPT Input selection 11
COMPUTER
12 DVI
- I (When [DVI-I IN] is set to [ANALOG])
21 VIDEO
INPT? Input selection query 31
DVI
- I (When [DVI-I IN] is set to [DIGITAL])
32 HDMI
33 DIGITAL LINK
AVMT AV mute control 30 AV mute function off
AVMT? AV mute function query 31 AV mute function on
ERST? Error status query xxxxxx1st byte
Indicates fan errors, and returns 
0 - 2.
 f
0 = No error is 
detected
 f1 = W

arning
 f2 = Error
2nd byte
Indicates light source errors, and 
returns 0 - 2.
3rd byte Indicates temperature errors, and 
returns 0 - 2.
4th byte Indicates cover open errors, and 
returns 0 or 2.
5th byte Returns 0.
6th byte Indicates other errors, and returns 
0 - 2.
LAMP? Light source status 
query ERR1
Undefined command
INST? Input selection list query 1

1 12 21 32 33When [DVI-I IN] is set to [ANALOG]
11 21 31 32 33 When [DVI-I IN] is set to [DIGITAL]
NAME? Projector name query xxxxxReturns the name set in [PROJECTOR NAME] of [NETWORK 
SETUP].
INF1? Manufacturer name 
query Panasonic
Returns manufacturer name.
INF2? Model name query RZ470
RW430Returns model name.
INF0? Other information 
queries xxxxx
Returns information such as version number.
CLSS? Class information query 1Returns class for PJLink.
PJLink security authentication
The password used for PJLink is the same as that of the password set for web control.
When using the projector without security authentication, do not set a password for web control.
 fFor specifications related to PJLink, refer to the website of Japan Business Machine and Information System Industries  Association.
URL

 http://pjlink.jbmia.or.jp/english/  
						

							Chapter 6 Appendix — Technical information
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Control commands via LAN
When web control administrator rights password is set (Protect mode)
Connecting
1)  
Obtain the IP
  address and port number (Initial set value = 1024) of the projector a\
nd request for a 
connection to the projector.
 f You can obtain both the IP address and the port number from the menu screen of the projector.
IP address
Obtain from the main menu → [NETWORK] → [NETWORK STATUS]
Port number Obtain from the main menu → [NETWORK] → [NETWORK CONTROL]  → [COMMAND PORT]
2) Check the response from the projector.
Data section Blank Mode Blank Random number section Termination 
symbol
Command  example “NTCONTROL”
(ASCII string) ‘ ’
0x20 ‘1’
0x31 ‘ ’
0x20 “zzzzzzzz”
(ASCII code hex number) (CR)
0x0d
Data length 9
  bytes 1
  byte 1   byte 1   byte8
  bytes1
  byte
 fMode: 1 = Protect mode
3) Generate a 32-byte hash value from the following data using MD5 algorith\
m.
 f“xxxxxx:yyyyy:zzzzzzzz”
xxxxxx Administrator rights user name for the web control (default user name is “admin1”)
yyyyy Password of above administrator rights user (default password is “panasonic”)
zzzzzzzz 8-byte random number obtained in Step  2)
Command transmission method
Transmit using the following command formats.
 rTransmitted data
Header Data sectionTermination 
symbol
Command  example Hash value
(Refer to “Connecting” above) ‘0’
0x30 ‘0’
0x30 Control command
(ASCII string) (CR)
0x0d
Data length 32
 
bytes 1
  byte 1   byteUndefined length 1
  byte
 rReceived data
Header Data sectionTermination 
symbol
Command  example ‘0’
0x30 ‘0’
0x30 Control command
(ASCII string) (CR)
0x0d
Data length 1
 
byte 1
  byte Undefined length 1
  byte
 rError response
String DetailsTermination 
symbol
Message “ERR1” Undefined control command
(CR)
0x0d
“ERR2” Out of parameter range
“ERR3” Busy state or no-acceptable period
“ERR4” Timeout or no-acceptable period
“ERR5” Wrong data length
“ERRA” Password mismatch
Data length 4
  bytes ―1
  byte  
						

							Chapter 6 Appendix — Technical information
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When web control administrator rights password is not set (Non-protect \
mode)
Connecting
1)  
Obtain the IP
  address and port number (Initial set value = 1024) of the projector a\
nd request for a 
connection to the projector.
 f You can obtain both the IP address and the port number from the menu screen of the projector.
IP address
Obtain from the main menu → [NETWORK] → [NETWORK STATUS]
Port number Obtain from the main menu → [NETWORK] → [NETWORK CONTROL]  → [COMMAND PORT]
2) Check the response from the projector
Data sectionBlankModeTermination 
symbol
Command  example “NTCONTROL”
(ASCII string) ‘ ’
0x20 ‘0’
0x30 (CR)
0x0d
Data length 9
  bytes 1
  byte1
  byte1
  byte
 fMode: 0 = Non-protect mode
Command transmission method
Transmit using the following command formats.
 rTransmitted data
Header Data sectionTermination 
symbol
Command  example ‘0’
0x30 ‘0’
0x30 Control command
(ASCII string) (CR)
0x0d
Data length 1
 
byte 1
  byte Undefined length 1
  byte
 rReceived data
Header Data sectionTermination 
symbol
Command  example ‘0’
0x30 ‘0’
0x30 Control command
(ASCII string) (CR)
0x0d
Data length 1
 
byte 1
  byte Undefined length 1
  byte
 rError response
String DetailsTermination 
symbol
Message “ERR1” Undefined control command
(CR)
0x0d
“ERR2” Out of parameter range
“ERR3” Busy state or no-acceptable period
“ERR4” Timeout or no-acceptable period
“ERR5” Wrong data length
“ERRA” Password mismatch
Data length 4
  bytes ―1
  byte  
						

							Chapter 6 Appendix — Technical information
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 terminal
The  terminal of the connecting terminal of the projector conforms with RS-232C so that the projector can be connected to and 
controlled from a computer .
Connection
Projector connecting terminals Computer
D-Sub 9p (female)
D-Sub 9p (male) Communication cable (straight)
DIGITAL LINK compatible device Computer
D-Sub 9p (female)
Projector connecting terminals
DIGITAL LINK DIGITAL LINK
D-Sub 9p (male)Communication cable (straight)
To connect directly
To connect a DIGITAL LINK compatible device
LAN cable (straight)
Note
 fThe destination of [RS-232C] ( x   page   86) must be set according to the connection method.
Pin assignments and signal names
D-Sub 9-pin (female)
Outside view Pin No.
Signal name Details
(1) (5)(6) (9)
(1)
―NC
(2) TXDTransmitted data
(3) RXDReceived data
(4) ―NC
(5) GNDEarth
(6) ―
Connected internally
(7) CTS
(8) RTS
(9) ―NC
Communication conditions (Factory default)
Signal level RS - 232C-compliant
Sync. method Asynchronous
Baud rate 9
  600   bps
Parity None
Character length 8 bits
Stop bit 1 bit
X parameter None
S parameter None      
						

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Basic format
Transmission from the computer starts with STX, then the ID, command, parameter, and ETX are sent in this order. Add parameters according 
to the details of control.
(2 bytes)2 ID characters (2 bytes) Semi-colon (1 byte) Colon (1 byte)
3 command characters (3 bytes) Parameter (undefined length)
Start (1 byte) ZZ, 01 - 06
ID designate
End (1 byte)
Basic format (has subcommands)
Parameter (6 bytes)*1
Symbol “+” or “–” (1 byte) and setting or adjustment va\
lue (5 
bytes)
Operation (1 byte)
*1
“=” (Set the value specified using parameter)
Sub command (5 bytes) Same as the basic format
*1 When transmitting a command which does not need a parameter
, an operation (E) and parameter are not necessary.
Attention
 fIf a command is transmitted after the light source starts illuminating, there may be a delay in response or the command may not be 
executed. 
Try sending or receiving any command after 60 seconds.
 fWhen transmitting multiple commands, be sure to wait until 0.5 seconds has elapsed after receiving the response from the projector before 
sending the next command. When transmitting a command which does not need a parameter , a colon (:) is not necessary

.
Note
 fIf a command cannot be executed, the “ER401” response is sent from the projector to the computer . fIf an invalid parameter is sent, the “ER402” response is sent from the projector to the computer . fID transmission with RS

- 232C supports ZZ (ALL) and 01 to 06.
 fIf a command is sent with a specified ID, a response will be sent to the computer only in the following cases. gIt matches the projector ID gThe projector

’s [PROJECTOR ID] ( x
  page   76) is [ALL]
 fSTX and ETX are character codes. STX shown in hexadecimal is 02, and ETX shown in hexadecimal is 03.  
						

							Chapter 6 Appendix — Technical information
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Cable specification
1NC     NC 1
2 2
3 3
4 NC     NC 4
5 5
6 NC     NC 6
7 7
8 8
9 NC     NC 9
When connected to a computer
Projector ( terminal) Computer (DTE specifications)
Control command
The following table lists the commands that can be used to control the projector using a computer .
 rProjector control command
Command Details Parameter/response 
string Remark (parameter)
PON Power on ―To check if the power is on, use the “Power query” command.
POF Power standby
QPW Power query 000
001STANDBY
Power on
IIS Switching the input 
signal VID
VIDEO
RG1 COMPUTER
DVI DVI
- I
HD1 HDMI
DL1 DIGITAL LINK
OLP Light source power 
settings 0
NORMAL
1 LOW
QLP Light source power 
settings query 6
ECO SAVE1
7 ECO SAVE2
QST Projector runtime query 00000 - 99999 In hours
OSH AV mute 0EXIT
QSH AV mute function query 1OK
VSE Aspect ratio switch 0
NORMAL
1 4:3
2 WIDE
5 NATIVE
QSE Aspect ratio settings 
query 6
FULL
9 H FIT
10 V FIT
OCS Sub memory switch 01 - 96Sub memory number
QSB Sub memory status 
query
Menu lock password
To initialize your password, consult your distributor.  
						

							Chapter 6 Appendix — Technical information
130 - ENGLISH
List of compatible signals
The following table specifies the types of signals compatible with the projector.
Items that are applicable to  1 to 3 in the table are as follows.
1
 
COMPUTER/DVI
 - I (analog EDID)
2
 
DVI
 - I digital
3
 
HDMI/DIGIT
 AL LINK
 fSymbols that indicate formats are as follows.
 gV

: Video
 gR: RGB
 gY

: YC
BCR/YPBPR gD: DVI - I
 gH: HDMI
Mode Resolution
(Dots) Scanning freq.
Dot clock 
freq.
(MHz) Format Plug and play
*1
Horizontal
(kHz)Vertical(Hz)1 2
3EDID1 EDID2 EDID3
NTSC/NTSC4.43/
PAL - M/PAL60 720
  x   480i 15.7 59.9 ― V― ― ― ― ―
PAL/PAL
- N/SECAM 720   x   576i 15.6 50.0 ― V― ― ― ― ―
525i (480i) 720
  x   480i 15.7 59.9 13.5 R/Y ― ― ― ― ―
625i (576i) 720
  x   576i 15.6 50.0 13.5 R/Y ― ― ― ― ―
525p (480p) 720
  x   483 31.5 59.9 27.0 R/Y/D/H ―
l―
l l
625p (576p) 720
  x   576 31.3 50.0 27.0 R/Y/D/H ―
l―
l l
750 (720)/60p 1
  280   x   720 45.0 60.0 74.3 R/Y/D/H ―
l―
l l
750 (720)/50p 1
  280   x   720 37.5 50.0 74.3 R/Y/D/H ―
l―
l l
1125 (1080)/60i
*21 920 x 1 080i 33.8 60.0 74.3 R/Y/D/H ―
l―
l l
1
125 (1080)/50i 1   920   x   1   080i 28.1 50.0 74.3 R/Y/D/H ―
l―
l l
1125 (1080)/24p 1
  920   x   1   080 27.0 24.0 74.3 R/Y/D/H ―
l―
l l
1125 (1080)/24sF 1
  920   x   1   080i 27.0 24.0 74.3 R/Y/D/H ― ― ― ― ―
1125 (1080)/25p 1
  920   x   1   080 28.1 25.0 74.3 R/Y/D/H ―
l―
l―
1125 (1080)/30p 1
  920   x   1   080 33.8 30.0 74.3 R/Y/D/H ― ― ― ― ―
1125 (1080)/60p 1
  920   x   1   080 67.5 60.0 148.5 R/Y/D/H ―
l―
l l
1125 (1080)/50p 1
  920   x   1   080 56.3 50.0 148.5 R/Y/D/H ―
l―
l l
VESA400 640
  x   400 37.9 85.1 31.5 R/D/H ― ― ― ― ―
VGA 640
  x   400 31.5 70.1 25.2 R/D/H ― ― ― ― ―
640
  x   480 31.5 59.9 25.2 R/D/H
l l l l l
640
  x   480 35.0 66.7 30.2 R/D/H ― ― ― ― ―
640
  x   480 37.9 72.8 31.5 R/D/H
l―
l l l
640
  x   480 37.5 75.0 31.5 R/D/H
l―
l l l
640
  x   480 43.3 85.0 36.0 R/D/H ― ― ― ― ―
SVGA 800
  x   600 35.2 56.3 36.0 R/D/H
l―
l l l
800
  x   600 37.9 60.3 40.0 R/D/H
l―
l l l
800
  x   600 48.1 72.2 50.0 R/D/H
l―
l l l
800
  x   600 46.9 75.0 49.5 R/D/H
l―
l l l
800
  x   600 53.7 85.1 56.3 R/D/H ― ― ― ― ―
MAC16 832
  x   624 49.7 74.6 57.3 R/D/H
l―
l l l
XGA 1
  024   x   768 39.6 50.0 51.9 R/D/H ― ― ― ― ―
1
  024   x   768 48.4 60.0 65.0 R/D/H
l―
l l l
1
  024   x   768 56.5 70.1 75.0 R/D/H
l―
l l l
1
  024   x   768 60.0 75.0 78.8 R/D/H
l―
l l l
1
  024   x   768 65.5 81.6 86.0 R/D/H ― ― ― ― ―
1
  024   x   768 68.7 85.0 94.5 R/D/H ― ― ― ― ―
1
  024   x   768 80.0 100.0 105.0 R/D/H ― ―― ― ―
1

 
024
 
x
 
768 99.0 119.8 137.8 R/D/H ― ― ― ― ―
MXGA 1
 
152
 
x
 
864 64.0 70.0 94.2 R/D/H ― ― ― ― ―
1
 
152
 
x
 
864 67.5 74.9 108.0 R/D/H ― ― ― ― ―
1
 
152
 
x
 
864 77.1 85.0 119.7 R/D/H ― ― ― ― ―
MAC21 1
 
152
 
x
 
870 68.7 75.1 100.0 R/D/H
l―
l l l
MSXGA 1
 
280
 
x
 
960 60.0 60.0 108.0 R/D/H ― ― ― ― ―