Samsung C460 User Guide
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1014. Troubleshooting Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. 4 In tray Click this link to open an animation about clearing a jam. Illustrations on this user’s guide may diff er from your machine depending on its options or models. Check your machine type (se e "Front view" on page 20).
Clearing paper jams 1034. Troubleshooting 5 Inside the machine Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may di ffer from your machine depending on its opti ons or models. Check your machine type (see "Front view" on page 20).
Clearing paper jams 1044. Troubleshooting 6 In exit area Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may di ffer from your machine depending on its opti ons or models. Check your machine type (see "Front view" on page 20).
1054. Troubleshooting Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country (see "Control panel overview" on page 23). • To resolve the error, look at the error me ssage and its instructions from the troubleshooting part (see "Understanding display messages" on page 107). • You also can resolve the error with the guideline from the computer’s Samsung Printing Status window (see "Using Samsung Printer Status" on page 271). • If the problem persists, call a service representative. LEDStatusDescription Status Off The machine is off-line. Green Blinking When the backlight blinks, the machine is receiving or printing data. On • The machine is on-line and can be used. Red Blinking • A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message. When the problem is cleared, the machine resumes. • Small amount of toner is left in the cartridge. The estimated cartridge life a of toner is close. Prepare a new cartridge for replacement. You may te mporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 79). b On • A toner cartridge has almost reached its estimated cartridge life a. It is recommended to replace the toner cartridge (see "Replacing the to ner cartridge" on page 81). • The cover is opened. Close the cover. • There is no paper in the tray when receivin g or printing data. Load paper in the tray. • The machine has stopped due to a major error. Ch eck the display message (see "Understanding display messages" on page 107). • A paper jam has occurred (see "Cle aring paper jams" on page 101).
Understanding the status LED 1064. Troubleshooting WirelessbBlueBlinking The machine is connecting to a wireless network. On The machine is connected to a wireless network (see "Wireless network setup" on page 159). Off The machine is disconnected from a wireless network. Power/Wakeup ( ) BlueOn The machine is in power save mode. Off The machine is in ready mode or machine’s power is off. Eco GreenOn Eco mode is on. The default setting of Eco mode is 2-up and toner save. Off Eco mode is off. Scan tobGreenOn Eco mode is on. The default setting of Eco mode is 2-up and toner save. Off Eco mode is off. a. Estimated cartridge life means the expected or estimated tone r cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by op erating environment, pe rcentage of image area, printing interval, graphics, media and media size. Some amo unt of toner may remain in the cartridge even when red LED is on and the printe r stops printing. b. Some LEDs may not be available depending on model or country (see "Control panel overview" on page 23). LEDStatusDescription
1074. Troubleshooting Understanding display messages Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary. • This function is not supported for the devices which has a control panel display. You can resolve the error with the guideline from the computer’s Printing Status window (see "Using Samsung Printer Status" on page 271). • If a message is not in the table, reb oot the power and try the printing job again. If the problem persists, call a service representative. • When you call for service, provide th e service representative with the contents of display message. • Some messages may not appear on the display depending on the options or models. • [error number] indicates the error number. • [tray type] indicates the tray number. • [media type] indicates the media type. • [media size] indicates the media size. • [color] indicates the color of toner. 7 Paper Jam-related messages MessageMeaningSuggested solutions Document jam. Remove jam The loaded original document has jammed in the document feeder. Clear the jam (see "Clearing original document jams" on page 96). Jam or empty Door open&close • Paper has jammed in the paper feed area. • There is no paper in tray. • Clear the jam (see "In tray" on page 101). • Load paper in tray (see "Loading paper in the tray" on page 40). Paper Jam inside machine Paper has jammed inside the machine. Clear the jam (see "Inside the machine" on page 103). Paper Jam in [tray type]Paper has jammed in the paper tray. Clear the jam (see "Clearing paper jams" on page 101). Paper Jam in exit areaPaper has jammed in the exit area. Clear the jam (see "In exit area" on page 104). Paper Empty in [tray type]There is no paper in tray. Load paper in tray (see "Loading paper in the tray" on page 40).
Understanding display messages 1084. Troubleshooting 8 Toner-related messages MessageMeaningSuggested solutions •Install Toner • Install toner cartridge A toner cartridge is not installed. Install a toner cartridge. • Not Compatible [color] toner • Not Compatible toner cartridge The toner cartridge is not suitable for your machine. Install the corresponding toner cartridge with aSamsung-genuine cartridge. Not original [color] tonerThe toner cartridge is not a Samsung-genuine toner cartridge. Install the corresponding toner cartridge with a Samsung-genuine cartridge. • Prepare toner • Prepare new cartridge Small amount of toner is left in the indicate d cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 79). • Replace toner • Replace new cartridge The indicated toner cartridge has almost reached its estimated cartridge life. a • You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue , the printer keeps printing but the printing quality cannot be guaranteed. Besides, it can cause serious damage to your machine. • Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see "Replacing the toner cartridge" on page 81). The indicated toner cartridge has reached its estimated cartridge life. a The machine might stop printing. Replace the toner cartridge (see "Replacing the toner cartridge" on page 81). MessageMeaningSuggested solutions
Understanding display messages 1094. Troubleshooting Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's qu ality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-ou ts and is designed pursuant to ISO/IEC 19798 (see "Available supplies" on page 76). The number of pages may be affected by operating environment, percentage of image area, printing interval, me dia, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.
Understanding display messages 1104. Troubleshooting 9 Tray-related messages 10 Network-related messages MessageMeaningSuggested solutions Jam or empty Door open&close • Paper has jammed in the paper feed area. • There is no paper in tray. • Clear the jam (see "In tray" on page 101). • Load paper in tray (see "Loading paper in the tray" on page 40). MessageMeaningSuggested solutions Network Problem: IP Conflict The network IP address you have set is being used by someone else. Check the IP address and reset it if necessary (see "Printing a network configuration report" on page 148). Wireless Network Error Wireless module is not installed. Reboot the power and try the printing job again. If the problem persists, please call for service. • BOOTP problem: Auto IP Run • DHCP problem: Auto IP Run There is a problem with the network. Change the Auto IP . •BOOTP problem: Reconfigure DHCP • DHCP problem: Reconfigure DHCP The IP address assignment is failed. This happens, when Auto IP for BOOTP/DHCP is set in SyncThru™ Web Service. Change the IP address assignment method to DHCP/BOOTP or Static. If you do not change this option, the BOOTP/DHCP server continually asks to assign the IP Address. 802.1x Network Error Fail to authenticate. Check the network authentication protocol. If the problem persists, contact your network administrator. MessageMeaningSuggested solutions