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Samsung CLP 550N User Manual

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    							SOLVING PROBLEMS7.3
    7
    Solving General Printing Problems
    For problems with the operation of your printer, refer to the table 
    for suggested solutions.
    ProblemPossible CauseSolution
    The printer does 
    not print.The printer is not 
    receiving power.Check the power cord connections. Check 
    the power switch and the power source.
    The printer is not 
    selected as the default 
    printer.Select 
    Samsung CLP-550 Series as your 
    default printer.
    Check the printer for 
    the following:
    • The printer cover is 
    not closed.
    • Paper is jammed.
    • No paper is loaded.
    • The toner cartridge is 
    not installed.Solve the problems.
    The printer may be in 
    manual feed mode and 
    out of paper.Check the display message, add paper to 
    the Multi-purpose Tray and press the 
    On Line/Continue button on the printer’s 
    control panel.
    The connection cable 
    between the computer 
    and the printer is not 
    connected properly.Disconnect the printer cable and reconnect 
    it.
    The connection cable 
    between the computer 
    and the printer is 
    defective.If possible, attach the cable to another 
    computer that is working properly and print 
    a document. You can also try using a 
    different printer cable.
    The port setting is 
    incorrect.Check the Windows printer setting to make 
    sure that the print job is sent to the correct 
    port, for example, LPT1. If the computer 
    has more than one port, make sure that the 
    printer is attached to the correct one.
    The printer may be 
    configured incorrectly. Check the printer properties to ensure that 
    all of the print settings are correct. 
    The printer driver may 
    be incorrectly installed.Reinstall the printer driver; refer to the 
    Setup Guide. Try printing a demo page.
    The printer is 
    malfunctioning.Check the display message on the control 
    panel to determine if the printer is 
    indicating a system error.
    qownlo#ded2(rom2Q#nu#lsKrinterIcom2Q#nu#ls 
    						
    							SOLVING PROBLEMS7.4
    Printer selects 
    print materials 
    from the wrong 
    paper source.The paper source 
    selection in the printer 
    properties may be 
    incorrect.For many software applications, the paper 
    source selection is found under the Paper
     
    tab within the printer properties. Select the 
    correct paper source. See page 4.7.
    Paper does not 
    feed into the 
    Printer.Paper has been loaded 
    incorrectly.Remove paper from the tray and reload it 
    correctly. 
    Check that the paper size adjusters are set 
    correctly.
    There is too much 
    paper in the paper tray.Remove excess paper from the tray.
    The paper is too thick. Use only paper that meets the specifications 
    required by the printer.
    Print job is 
    extremely slow.The job may be very 
    complex.Reduce the complexity of the page or try 
    adjusting the print quality settings.
    Adjust the print quality settings, such as 
    reducing the resolution. If you set the 
    resolution to 1200 dpi (Best) change it to 
    600 dpi (Normal).
    Change the port setting to the USB or 
    network port to improve the print speed.
    Your printer prints A4-sized paper at 20 
    ppm and letter-sized paper at 21 ppm in 
    black &white mode. For color printing,  A4/
    letter-sized paper prints at 5 ppm.
    If using Windows 9x/
    Me, the Spooling 
    Setting may be set 
    incorrectly. From the Start menu, choose Settings and 
    Printers. Right-click the 
    Samsung CLP-
    550 Series
     printer icon, choose 
    Properties, click the Details tab, and then 
    choose the Spool Settings button. Select 
    the desired spool setting.
    Half the page is 
    blank.The page orientation 
    setting may be 
    incorrect.Change the page orientation in your 
    application. See page 4.6.
    The paper size and the 
    paper size settings do 
    not match.Ensure that the paper size in the printer 
    driver settings matches the paper in the 
    tray.
    ProblemPossible CauseSolution
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    							SOLVING PROBLEMS7.5
    7
    The paper 
    keeps jamming.There is too much 
    paper in the paper tray.Remove excess paper from the tray.
    If printing on special materials, use the 
    Multi-purpose Tray.
    Check that the paper size adjusters are set 
    correctly.
    An incorrect type of 
    paper is being used.Use only paper that meets the specifications 
    required by the printer.
    If printing on special materials, use the 
    Multi-purpose Tray.
    There may be debris 
    inside the printer.Open the top cover and remove the debris.
    The printer 
    prints, but the 
    text is wrong, 
    garbled, or 
    incomplete.The printer cable is 
    loose or defective.Disconnect the printer cable and reconnect. 
    Try a print job that you have already printed 
    successfully. If possible, attach the cable 
    and printer to another computer and try a 
    print job that you know works. Finally, try a 
    new printer cable.
    The wrong printer 
    driver was selected.Check the application’s printer selection 
    menu to ensure that your printer is 
    selected.
    The software 
    application is 
    malfunctioning.Try printing a job from another application.
    The operating system is 
    malfunctioning.Exit Windows and reboot the computer. 
    Turn the printer off and then back on again.
    Pages print, but 
    are blank.The toner cartridge is 
    defective or out of 
    toner.Redistribute the toner. If necessary, see 
    page 6.5.
    If necessary, replace the toner cartridge.
    The file may have blank 
    pages.Check the file to ensure that it does not 
    contain blank pages.
    Some parts, such as 
    the controller or the 
    board, may be 
    defective.Contact a service representative.
    The illustrations 
    print incorrectly 
    in Adobe 
    Illustrator.The setting in the 
    software application is 
    wrong.Select Download as Bit Image in the 
    Advanced Options window of the graphic 
    properties. Print the document.
    ProblemPossible CauseSolution
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    							SOLVING PROBLEMS7.6
    The printing 
    quality of 
    photos is not 
    clear.The resolution is set to 
    600 dpi (Normal).Change the resolution to 1200 dpi (Best) 
    and then try to print again.
    The photo resolution is 
    very low.If you adjust the photo size in the software 
    application, the resolution will be reduced. 
    Reduce the photo size and then improve the 
    resolution.
    ProblemPossible CauseSolution
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    							SOLVING PROBLEMS7.7
    7
    Clearing Paper Jams
    NOTE: When removing paper that is jammed, if possible, always 
    pull the paper in the direction that it normally moves so as not to 
    damage internal components. Always pull firmly and evenly, and 
    do not jerk the paper. If the paper tears ensure that all fragments 
    of paper are removed, otherwise a jam will occur again.
    The display on the control panel tells you where a paper jam 
    occurs. Refer to the table below to locate the paper jam and to 
    clear it: 
    To resume printing after clearing paper jams, you must open 
    and close the right cover.
    MessageLocation of JamGo to...
    Jam0 In Tray1 In the paper feed areapage 7.8
    Jam0 In Tray2
    In the optional tray 2page 7.18
    Jam
    Inside Printer
    Inside printerpage 7.10
    Jam
    In Exit Area 
    In the paper exit areapage 7.11
    Jam
    In Duplex Path
     
    In the duplex areapage 7.14
    Jam0 In MP Tray
    In the multi-purpose traypage 7.10
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    							SOLVING PROBLEMS7.8
    In the Paper Feed Area
    If paper is jammed in the paper feed area, ‘Jam0 In Tray1’ 
    appears on the display.
    1Using the handle, open the right cover. 
    2Carefully remove the misfed paper in the direction, as 
    shown. Go to step 6. 
    If there is any resistance, and the paper does not move 
    immediately when you pull, stop pulling and go to step 3.
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    							SOLVING PROBLEMS7.9
    7
    3Pull the tray open. After you pull it all the way out, lift up 
    the front part of the tray slightly to release the tray from 
    the printer.
    4Remove the jammed paper by gently pulling it straight out. 
    5To replace the tray, lower the rear edge, align it to the slot 
    and slide it into the printer. 
    6Close the right cover. The printer resumes printing.
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    							SOLVING PROBLEMS7.10
    In the Multi-purpose Tray
    ‘Jam0 In MP Tray’ appears on the display when you print using 
    the Multi-purpose Tray and the printer detects that there is 
    either no paper or the paper is improperly loaded.
    If the paper is not feeding properly, pull the paper out of the 
    printer.
    To resume printing, open and close the right cover.
    Inside the Printer
    If paper is jammed inside the printer, ‘Jam Inside Printer’ 
    appears on the display.
    1Using the handle, open the right cover.
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    							SOLVING PROBLEMS7.11
    7
    2Remove the jammed paper, in the direction shown. To avoid 
    the paper tearing, pull it out gently and slowly.
    NOTE: If the paper tears, make sure that all of the paper 
    fragments are removed from the printer.
    3Close the right cover. The printer resumes printing.
    In the Paper Exit Area
    If paper is jammed in the paper exit area, ‘Jam In Exit Area’ 
    appears on the display.
    1If a long portion of the paper is visible, pull it straight out. 
    Go to step 7.
    If you cannot find the jammed paper or there is any 
    resistance removing the paper, go to step 2.
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    							SOLVING PROBLEMS7.12
    2Using the handle, completely open the left cover until it is at 
    right angles to the main frame and the toner cartridges are 
    ejected.
    CAUTION: If the left cover is not completely open, the top cover 
    release button does not press.
    3Press the top cover release button to unlatch the top cover 
    and open it all the way.
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