Samsung Idcs 500 System Administration And Special Features Guide

							SYSTEM
ADMINISTRATION AND
SPECIAL FEATURES GUIDEiDCS 500
DIGITAL COMMUNICATIONS SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to rev\
ise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of eq\
uipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use\
 of information presented
in this guide. 
						

							SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access  .................................................................. 10
Change Feature Passcode ................................................................10
Set Date and Time Display .............................................................. 11
Reset Station Passcodes to Default ................................................ 12
Program Station Names ..............................................................13–15
Program Trunk Names ......................................................................16
Program Station Group Names ........................................................17
Program System Speed Dial Numbers  .................................... 18–19
Program System Speed Dial Names ................................................20
Program Personal Speed Dial Numbers for Other Stations ......21–22
Program Personal Speed Dial Names for Other Stations ..........23–24
Create Programmed Station Messages  .................................... 24–25
Set Alarm/Appointment Reminder with Message ...................... 25–26
Managing Key Assignments ...................................................... 27–28
Programming Account Codes ..........................................................29
Station Timers ..............................................................................30–31
Adding Names to the Translation Table ......................................31–32
Holiday ..............................................................................................33
Customer Set Relocation ............................................................34–35SYSTEM MAINTENANCE ALARMS
....................36
TABLE OF CONTENTS
ABOUT THIS BOOK
........................................................ 1
SPECIAL FEATURESSystem Ring Plans ............................................................................ 2
Manual Ring Plan Change ................................................................ 2
Temporary Ring Plan Override ............................................................2
Calling The System Operator ............................................................ 3
Operator Recalls  ................................................................................ 3
Executive Barge-in.............................................................................. 3
Walking Class of Service ....................................................................4
In/Out of Group....................................................................................4
Direct Inward System Access (DISA) ................................................ 5
DISA Security ...................................................................................... 6
Forced Account Codes  .................................................................... 7
Authorization Codes  .......................................................................... 7
Using the Tie Line .............................................................................. 8CALLER ID SPECIAL FEATURESAbandon Call List  .............................................................................. 9
CID on SMDR  .................................................................................... 9
Number to Name Translation ..............................................................9 
						

							1
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be
trained on only the items that apply to them. This procedure will help control
costs and telephone abuse.
Several of the features listed in this book are specific to the system operator
or attendant position. You can have more than one operator or set your sys-
tem up to be used without an operator.
The designated system administrator can access specific programs and
modify some functions to better manage the iDCS 500 office telephone sys-
tem. Instructions are detailed and easy to follow. When assistance is need-
ed, contact your installation and service company. 
						

							is operating in ring plan 3, the RP3button will light steady red, and when off
the light will also turn off.CALLING THE SYSTEM OPERATORAny station that dials 0will ring its assigned operator. (If tenant service is
used, each tenant may have a different operator or operator group.) Calls to
the system or tenant operator are easily identified because the CALLkey will
have a fast flashing red light. Station users will never receive a busy signal
when they dial 0or the operator group number. The calls will continue ring-
ing in queue until answered.OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated
the transfer. Should the station that originated the transfer not answer the re-
call, the call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the oper-
ator.
Both types of recalls will ring and have a slow flashing amber light on the
LINEkey or CALLkey.EXECUTIVE BARGE-INIf you want to break into another conversation, you must be allowed to
barge-in and the other station or trunk must not be secure.
 Dial the desired extension or trunk number and listen for the busy sig-
nal.
 Press the BARGEbutton and begin speaking after the tone.
 Hang up when you are finished.
The system can be set for one of the three following barge-in options:
 No barge-in allowed
 Barge-in with intrusion tone
 Barge-in without intrusion tone (service observing)
When the second or third option is selected the barger will take priority over
the line. This means unless you (barger) hang up first, the station or line you
barged into will still be connected to you when the station you barged into
hangs up.
3 2
SPECIAL FEATURES
SYSTEM RING PLANSYour system is designed to have a maximum of six different Ring Plans. Each
ring plan can be programmed to allow different lines to ring different ring
plans to ring different station and/or station groups. Examples of why differ-
ent ring plans are required can include normal day operation, night opera-
tion, using different operators during different lunch shifts and Saturday or
evening hours of operation.  While the system is in a ring plan, each station
will be limited to its individual Ring Plan class of service dialing restrictions.
You can place the system in one of any six of these ring plans at any time.
Ring Plans are available on an individual tenant basis and may be set auto-
matically or manually. Automatic Ring Plans have an individual start time and
will remain in that mode until the beginning of the next defined ring plan. If
no automatic timer is set, you must change ring plans manually.
Any of these ring plans can be switched from one plan to another at any time
by manually pressing a ring plan button. There are two ways to override the
automatic ring plans; one is a temporary override until the next programmed
start time, and the other is a permanent override until manually changed.MANUAL RING PLAN CHANGEPress the RTObutton plus the ring plan passcode (four digits) and the ring
plan (1-6) you wish to set. The system will override all the automatic time
tables and will remain in the set ring plan until manually changed. To manu-
ally change or cancel the ring plan time override and return ring plan opera-
tion to the system clock: press the RTOplus the ring plan passcode (four
digits) and a “0” to cancel the ring plan time override and return to normal
operation.TEMPORARY RING PLAN CHANGEPress the RPbutton plus the ring plan passcode (four digits) and the ring
plan (1-6) you wish to set. The system will remain in that ring plan until the
next automatic start time for the next ring plan goes into effect. 
NOTE: This button may also be assigned an extender of one of the six ring
plans. Example: An RPbutton is given an extender of 3 (RP3) and the oper-
ation of this button is a push on/push off type of operation with the system
always returning to ring plan 1 when the key is turned off. When the system 
						

							If the station does not have an IN/OUTkey:
 Lift the handset and dial the feature access code _________________.
 Dial the group number.
 Dial 0to be out of the group or dial 1to be in the group.
 Receive confirmation tone and hang up.
If the station has an IN/OUTkey:
 Press the IN/OUTkey. It will light red when the station is in the group.
 Press the IN/OUTkey again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS
(DISA)From outside of the office, selected individuals can call into the iDCS 500
system on special DISA line(s). A security code must be entered to gain ac-
cess. Once these individuals are in the system, they can make outside calls
using the office lines or call stations within the system. Individuals who will
use DISA must have their stations assigned for DISA access and must
change their station passcodes. The default passcode 1234 cannot be used.
 Call in on the DISA line from any phone with tone dialing.
 You will hear a dial tone. Dial your security code (your extension num-
ber plus your station passcode).
 If you are allowed access, you will receive a dial tone.
 Dial any line access code, receive outside dial tone and then dial a
telephone number OR dial any extension number to call a station in
the system.
 To make another call, press✱, receive dial tone and dial another num-
ber.
 Press #and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi-
sion from the central office. Insist that this service is verified by your installa-
tion/service company.
5 4 When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the MUTEbutton on the keyset. Your service company must program these
options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.
 Lift the handset or press theSPK or the MONITORkey.
 Dial 59and then your extension number.
 Dial your station passcode and receive internal dial tone.
 Dial an access code and then the telephone number—OR—use the
desired feature as usual.
 Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group. There are 50
groups and the access codes are 500–549 or 5000–5049 depending if your
system is set up for 3 or 4 digits number plan.
To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op-
erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load. 
						

							FORCED ACCOUNT CODESVERIFIEDWhen set for this option the user must enter an account code for all outgo-
ing calls. The account code entered will be verified from a system list of 500
entries for  M version software and from a list of 999 entries for L version soft-
ware. Forced Verified codes can contain the digits 0~9.NOT VERIFIEDWhen set for this option the user must enter an account code for all outgo-
ing calls, but the account code is not verified against the system list. Non ver-
ified account codes can contain the digits 0~9, * and #.USING FORCED ACCOUNT CODES
 Lift the handset and press the ACCT CODEkey or dial 47.
 Enter the account code.
 Press the account code button again, press TRSFor hookflash (on an
SLT). If a correct code is entered, you will hear a dial tone and you can
make an outside call in the usual manner. If an incorrect code is en-
tered, the station returns error tone.
This code will always print on SMDR reports. For information on entering and
changing forced account codes, see the system administrator programming
section of this book.
AUTHORIZATION CODESAuthorization codes are used to validate a station user and give permission
to make a call. These four digit authorization codes can be either forced or
optional, but if used, are always verified from a system list of 250 entries.
Each authorization code has an associated class of service. When the code
is entered, the class of service is changed to that of the authorization code. USING AUTHORIZATION CODESAfter going off-hook, the station user must dial ✱followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation
tone and then receive a dial tone and you can make an outside call in the
usual manner. The station then follows the dialing class for that authorization
code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.
7
DISA SECURITYA common practice among hackers is to repeatedly dial a known DISA ac-
cess number (usually with a computer) and try a different passcode each
time. The hacker hopes to eventually chance upon the correct passcode and
thus gain access to your system. The iDCS 500 security feature counts the
number of sequential incorrect passcode attempts. If a certain number is
reached, DISA is disabled and the system sends an alarm to designated dis-
play stations. The number of passcode attempts and the disable duration
are both programmable. In addition, the iDCS 500 system will print an SMDR
record (a customer-provided printer is required) each time an incorrect pass-
code is entered.
The DISA alarm will ring for a programmable time before canceling the ring-
ing; however, the DISA alarm display will remain until the alarm is cleared. To
clear the DISA alarm, follow the following procedure:
 Lift the handset and dial 58.
 Enter the DISA alarm passcode (see your service company).
 Replace the handset.
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature
on unless you intend to use it. If you do use this feature, it is good
practice to frequently change passcodes and periodically review your
telephone records for unauthorized use.
6 
						

							8USING THE TIE LINEOUTGOINGYour office can be connected to another system with a tie line. Use this line
to make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be
put on hold, transferred and conferenced in the same manner as are other
outside calls.
 Lift the handset or press the SPKor MONITORkey.
 Dial the tie line access code or press the tie line key.
 When you receive dial tone from the other system, you can dial exten-
sion numbers or access outside lines. You must know the extension
numbers and the line access codes for the other system.
 Finish the call by replacing the handset or pressing the ANS/RLSor
the MONITORkey if you are using a 7 button phone.
NOTE: Outgoing calls are controlled by the station’s dialing class.INCOMINGStation users in the other system can access the tie line and make intercom
calls to stations in your system. Answer tie line calls ringing at your station
as you would any other outside call. They can be put on hold, transferred
and conferenced in the same manner as are other outside calls.IN AND OUT ON TIE LINEUsers accessing the tie line from the other system can get a line in your sys-
tem and make outgoing calls. These calls can be controlled by assigning a
dialing class to the tie line. For further information, see your service compa-
ny.
CALLER ID 
SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or
hardware. Please ask your installation and service company for details.ABANDON CALL LISTThe system has a system-wide abandoned calls list that stores CID informa-
tion for the last 50 (100 in L/LE version) calls that rang but were not
answered and were accompanied with valid CID information. Calls with CID
information consisting of OUT OF AREA, PAYPHONE or PRIVATE will not be
stored in the list. The abandoned calls list is accessed using the system
administrator’s passcode. When reviewing this list, you are provided options
to CLEAR the entry or DIAL the number. You can use the NNDkey to tog-
gle between the CID name, CID number and the date and time the call came
in. The system must be using LCR to dial numbers from the abandoned
calls list.
To view the list of abandoned incoming calls for which CID information has
been received:
 Dial 64 and dial the system administrator passcode.
 Scroll through the entries using the VOL keys.CID ON SMDRThe Station Message Detail Records (SMDR) report can be set to include
the CID name and number for incoming calls. This format expands the print-
out to 113 characters. You must use a wide carriage printer or an 80 column
printer set to the condensed print option.NUMBER TO NAME TRANSLATIONThe system provides a translation table of 400 entries (1500 in L/LE version)
for use in areas that do not provide name and number (sometimes called
“deluxe”) Caller ID or when ANI is received. When the CID or ANI number is
received, the table is searched. When a match is found, the system will dis-
play the corresponding name from the table. This will allow users in areas
that do not support “deluxe” Caller ID or have only ANI service to provide
names for callers.
CALLER ID SPECIAL FEATURES
9 
						

							CALLER ID SPECIAL FEATURES
INVESTIGATEInvestigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available
for an incoming call, you will know to whom this station user is
speaking. For outgoing calls, you can see the number that was
dialed. After investigating, you may barge-in on the conversation,
disconnect the call or hang up your phone to end the investiga-
tion.
 At your keyset, press the INVESTIGATEkey.
 Enter your station passcode. (Default passcodes cannot
be used.)
 Enter the station number to be investigated.
 You can now press BARGE to barge-in on the conversa-
tion.
OR
You can press NND to view more information about the
call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware.
Please ask your installation and service company for details.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications Amer-
ica is in no way responsible for the possible misuse of
this feature.
NOTE:This information is NOT repeated in this user guide.SYSTEM ADMINISTRA-
TOR       PROGRAMMING
TEAR HERE 
						

							10
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open sys-
tem programming using the passcode you have been assigned. You must
use a display keyset. Should it become necessary to change this passcode,
see your service company.
 While on-hook, press TRSFand then dial200. 
Your display shows [ENABLE CUS. PROG. PASSCODE].
 Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
 Dial 1to enable.
The display shows [ENABLE CUS. PROG - ENABLE].
 Press TRSF. The keyset returns to its idle condition.
 Press TRSFand then dial the three digit program code you want to
access. Follow the instructions for that program. 
NOTE: You must begin programming within 30 seconds. Once you are in
programming, any delay of more than 30 seconds between key strokes will
cause the system to automatically close programming.CHANGING FEATURE PASSCODEYou can change individual feature passcodes. This program is used to
change the passcodes for several features. These features are the following:
RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD.
Note: Each passcode is four digits long. Each digit can be 0 to 9.
PROGRAM KEYS
UP& DOWN- Select the extension number.
HOLD- Press to reset the passcode to default settings.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 202CHANGE PASSCODE
Display showsR
ING PLAN: 0000 
						

							12 11
2. Use the UPand DOWNkeys to scrollCHANGE PASSCODE
through the different options and pressD
ISA ALARM:5678
the right soft keys.
3. Press HOLDto reset the passcodeCHANGE PASSCODE
RING PLAN: 0
000
4. Press TRSFto store and exit programming
OR press SPKto store and advance to the
next program
SET DATE AND TIME DISPLAYShould it ever become necessary to correct the date and time displayed on
all of the keysets, do so as soon as you notice that they are incorrect. Auto-
matic Operating Mode will not work correctly and SMDR records will be of
no value when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0for Sunday and 6for Saturday.
MM (Month): Enter 01for January and 12for December.
DD (Day of the month): Enter a number in the range of 01–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of
00–24.
MM (Minutes): Enter a number in the range of 00–59.
Failure to enter the time using the 24 hour clock will cause the date to
change at 12:00 P.M. Open customer programming and follow the instruc-
tions below.
ACTION DISPLAY
1. Press TRSF and then dial 505OLD:6010184:0047
Display showsNEW:WMMDDYY:HHMM
2. Enter the new time and date using OLD:6010184:0047
the above formatNEW:3020994:1445
3. Verify the time and date and reenter OLD:3020994:1445
them if necessaryNEW:WMMDDYY:HHMM
4. Press TRSFto store and exit 
programming OR press SPKto store 
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes-
sage for three seconds. Reenter the correct date and time. If the information
you entered is incorrect, repeat the procedure.RESET STATION PASSCODES 
TO DEFAULTIndividual keyset users can set or change their own individual passcodes.
These passcodes are used to lock and unlock keysets, override toll restric-
tion and access the DISA feature. At times, it may be necessary for the sys-
tem administrator to reset a station’s passcode to default “1234.” This pro-
gram cannot be used to display passcodes, only to reset them.
PROGRAM KEYS
UP& DOWN- Select the extension number.
HOLD- Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 101[201
]  PASSCODE
Display showsPASSCODE:✱✱✱✱
2. Dial the station number OR use the[205] PASSCODE
UPand DOWNkeys to scroll throughPASSCODE:✱✱✱✱
the keyset numbers and press the 
right soft key to move the cursor right
3. Press HOLDto reset the passcode[205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to 
step 2 OR press TRSFto store and exit 
programming OR press SPKto 
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234