Samsung Idcs 500 System Administration And Special Features Guide

							Names are written using the keypad. Each press of a key will select a char-
acter. Pressing the dial pad key moves the cursor to the next position. For
example, if the directory name is “SAM SMITH,” press the number “7” three
times to get the letter “S.” Press the number “2” once to get the letter “A.”
Continue selecting characters from the table below to complete your mes-
sage. Press the “A” key to change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as
does the previous character, press the UPkey to move the cursor to the
right.
DC
SKEYSETS
COUNT 1 2  3 4 5
DIAL 0  Q Z  .  ) 0 
DIAL 1  space  ?  ,  ! 1
DIAL 2  A  B  C  @ 2
DIAL 3  D  E  F  # 3
DIAL 4  G  H  I  $ 4
DIAL 5  J  K  L  % 5 
DIAL 6  M  N  O  ^ 6
DIAL 7 P R  S & 7 
DIAL 8  T  U  V ✱
8
DIAL 9  W  X  Y  ( 9
DIAL ✱
: = [  ]✱
The #key can be used for the following special characters: #, space, &, !,
:, ?, ., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
14 13
PROGRAM STATION NAMESThis program is used to assign a character name or identification for each
extension. You may assign a name of 11 characters long.
PROGRAM KEYS 
UP& DOWN- Used to scroll and move cursor.
KEYPAD- Used to enter characters.
HOLD- Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 104[2
01] STN NAME
Display shows
2. Dial station number (e.g., 205)[205] STN NAME
OR press UPor DOWNto select the 
station and press the right soft key to 
move the cursor
3. Enter the station name using the [205] STN NAME
procedure described on the next pageSAM SMITH
and press the right soft key to return to
step 2
4. Press TRSFto store and exit 
programming OR press SPKto store 
and advance to the next program
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONE 
						

							iDC
S KEYSETS
COUNT 1  2  3  4 5
DIAL 0  < > .  ) 0 
DIAL 1  space  ?  ,  ! 1
DIAL 2  A  B  C  @ 2
DIAL 3  D  E  F  # 3
DIAL 4  G  H  I  $ 4
DIAL 5  J  K  L  % 5 
DIAL 6  M  N  O  ^ 6
DIAL 7  P  Q  R  & 7 
DIAL 8  T  U  V ✱
8
DIAL 9  W  X  Y  Z 9
DIAL ✱
: = [  ]✱
1. When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
16 15
PROGRAM TRUNK NAMESThis program is used to assign a character name or identification for each
C.O. line. You may assign a name of 11 characters long.
PROGRAM KEYS 
UP& DOWN- Used to scroll and move cursor.
KEYPAD- Used to enter characters.
HOLD- Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSF and then dial 404[7
01] TRUNK NAME
Display shows
2. Dial trunk (e.g., 704) OR press UPor[704] TRUNK NAME
DOWNto select trunk and press the right
soft key to move the cursor
3. Enter the trunk name using the procedure[704] TRUNK NAME
in Program Station Namesand press the SAMSUNG
right soft key to return to step 2 
4. Press TRSFto store and exit programming
OR press SPKto store and advance to 
the next program 
						

							18 17
PROGRAM SYSTEM SPEED DIAL
NUMBERSThe system list starts with 200 numbers and can be increased in blocks of
ten. The maximum amount is 500 numbers if no more than 1000 station
speed dial numbers are assigned. See your service company to increase or
decrease the system list.
The speed dial codes are 500
–999. Each speed dial number consists of a
line access code and the telephone number to be dialed. The access code
can be any line group, individual line, station group or individual extension.
The speed dial number can be up to 24 characters long including ✱, #,
FLASHand PAUSE.
NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must
be entered.
When you are entering a speed dial number, there are some special keys
that you will need to use. These are the bottom row of programmable keys
on the LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E
and F.
PROGRAM KEYS 
UP& DOWN- Select the speed dial bin.
KEYPAD- Used to enter number.
HOLD- Press to clear entry.
SPK/RLS- Save data and advance to next program.
A- Does not have a function.
B- Inserts a FLASH.
C- Inserts a PAUSE.
D- Changes the dialing type from pulse to tone.
E- Hides and displays digits.
F- Changes display to speed dial name entry.
DC
SKEYSETS
PROGRAM STATION GROUP NAMESThis program is used to assign a character name or identification for each
station group (501–549). You may assign a name 11 characters long.
PROGRAM KEYS
UP& DOWN- Used to scroll and move cursor.
KEYPAD- Used to enter characters.
HOLD- Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 602[5
01] SGR NAME
Display shows the first group
2. Dial the group number (e.g., 505) OR[505] SGR NAME
press the UPor DOWNkey to make a 
selection and press the left or right 
soft key to move the cursor
3. Enter the name using the method[505] SGR NAME
in Program Station NamesSAMSUNG
4. Press the left or right soft key to return to 
step 2 OR press TRSFto store and exit
programming OR press SPKto store and 
advance to the next program
A
B
C
D
E
F
12 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
A
B
C
D
E
F
24 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT 
						

							20 19
PROGRAM SYSTEM SPEED DIAL
NAMESThis program is used to assign a character name or identification for each
system speed dial location. This name enables you to locate the speed dial
number when you are using the directory dial feature. You may assign a
name 11 characters long.
PROGRAM KEYS 
UP& DOWN- Used to scroll through speed dial bins.
KEYPAD- Used to enter selections.
SOFT KEYS- Move cursor left and right.
SPK- Used to store data and advance to next program.
HOLD- Used to clear previous entry.
ACTION DISPLAY
1. Press TRSFand then 706SYS SPEED NAME
Display shows the first name5
00:
2. Dial the system speed number (e.g., 505)SYS SPEED NAME
OR press UPor DOWNto select the entry505:
number and press the right soft key to 
move the cursor
3. Enter the name as shown in ProgramSYS SPEED NAME
Station Namesand press the right soft505:SAMSUNG
key to return to step 2 OR press the 
Fkey to toggle to the speed dial number
to return to Program System Speed Dial 
Numbers, step 4
4. Press the right soft key to return to step 2 
above OR press TRSFto store and exit
programming OR press SPKto store and 
advance to the next program iDC
SKEYSETS
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 705SYS SPEED DIAL
Display shows the first number5
00:
2. Dial the speed bin desired (e.g., 505) ORSYS SPEED DIAL
press UPor DOWNto choose and505:
press the right soft key to move the cursor
3. Enter the access code (e.g., 9—the system SYS SPEED DIAL
will automatically insert a dash) followed by 505:9–121223456789
the phone number (up to 24 digits long) 
and press the right soft key to return to 
step 2
4. Press the Fkey to toggle to ProgramSYS SPEED NAME
System Speed Dial Names, step 3 to 505:
enter the name
5. Press TRSFto store and exit 
programming OR press SPKto store
and advance to the next program
DEFAULT DATA: NO SPEED NUMBERS ASSIGNED
AC
E
Transfer
Speaker VOLUME
BDF28D KEYSET, 18D KEYSET
PROGRAMMABLE KEYS LAYOUT 8D KEYSET PROGRAMMABLE
KEYS LAYOUT
Transfer Speaker
AB
CD
EF 
						

							22 21
PROGRAM PERSONAL SPEED DIAL
NUMBERS FOR OTHER STATIONSIndividual station users can program their own numbers, but in cases where
this is not practical, or for single line telephone users, this program allows a
system administrator to view or change any station’s speed dial numbers.
The station speed dial codes are 00–49. Each station begins with ten num-
bers (00–09) and can be assigned more in blocks of ten (up to a maximum
of fifty numbers).
Each speed dial number consists of a line access code and the telephone
number to be dialed. The access code can be any line group, individual line,
station group or individual extension. The speed dial number can be up to
24 characters long including ✱, #, FLASHand PAUSE.
NOTE: If Least Cost Routing (LCR) is used, the LCR access code must be
entered.
When you are entering a speed dial number, there are some special keys
that you will need to use. These are the bottom row of programmable keys
on the LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E
and F.
PROGRAM KEYS 
UP& DOWN- Scrolls through extension numbers and speed dial bins.
KEYPAD- Used to enter number.
HOLD- Press to clear entry.
A- Does not have a function.
B- Inserts a FLASH.
C- Inserts a PAUSE.
D- Changes the dialing type from pulse to tone.
E- Hides and displays digits.
F- Changes display to speed dial name entry.
DC
SKEYSETS
A
B
C
D
E
F
12 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
A
B
C
D
E
F
24 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
iDC
SKEYSETS
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 105[201] SPEED DIAL
Display shows00 :
2. Dial the station number (e.g., 205) OR [205] SPEED DIAL
press UPor DOWNto select the station00
:
and press the right soft key to move the
cursor OR press the left soft key to go
to step 4
3. If the selected station has no speed dial[205] SPEED DIAL
bins, this display will be shown and a newSPDBLK NOT EXIST
station may be selected
4. Dial the location number (e.g., 05) OR[205] SPEED DIAL
press UPor DOWNto select the location05: _
and press the right soft key to move the 
cursor OR press the left soft key to return
to step 2
5. Enter the trunk access code (e.g., 9)[205] SPEED DIAL
followed by the number to be dialed 05 : 9-4264100_
(e.g., 4264100) OR press the right 
soft key to return to step 2 OR press the 
left soft key to return to step 3 OR press 
HOLDto clear an entry (if an error is made,
use the DOWNkey to step back)
AC
E
Transfer
Speaker VOLUME
BDF28D KEYSET, 18D KEYSET
PROGRAMMABLE KEYS LAYOUT 8D KEYSET PROGRAMMABLE
KEYS LAYOUT
Transfer Speaker
AB
CD
EF 
						

							24 23
6. Press the Fkey to access Program Station
Speed Dial NamesOR press TRSFto save
and exit programming OR press SPKto save
and advance to the next program
DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMEDPROGRAM PERSONAL SPEED DIAL
NAMES FOR OTHER STATIONSEach individual station user can program his/her own names but in cases
where it is impractical or for single line telephone users, this program allows
a system administrator to view or change any station’s speed dial names.
The station speed dial codes are 00–49. Each station begins with ten num-
bers (00–09) and can be assigned more in blocks of ten up to a maximum
of fifty numbers.
PROGRAM KEYS 
UP& DOWN- Used to scroll through extension numbers and speed dial bins.
KEYPAD- Used to enter selections.
SOFT KEYS- Move cursor left and right.
SPK- Used to store data and advance to next program.
HOLD- Used to clear previous entry.
ANS/RLS- Used to select ALL.
ACTION DISPLAY
1. Press TRSFand then dial 106[2
01] SPEED NAME
Display shows00:
2. Dial the station number (e.g., 205) OR[205] SPEED NAME
press UPor DOWNto select the station00:
and press the right soft key to move the
cursor
3. If the selected station has no speed dial[205
] SPEED DIAL
bins, this display will be shown and a newSPDBLK NOT EXIST
station may be selected
4. Dial the speed dial location (e.g., 05) OR[205] SPEED NAME
use UPor DOWNto scroll through the01:_
location numbers and use the right soft 
key to move the cursor OR press the left
soft key to return to step 2 above
5. Enter the name using the procedure in [205] SPEED NAME
Program Station Namesand press the  01:SAM SMITH
right soft key to return to step 2 OR 
press the left soft key to return to step 3 
6. Press the Fkey to access Program 
Personal Speed Dial Numbers for 
Other StationsOR press TRSF to 
store and exit programming OR press
SPKto store and advance to the 
next programCREATE PROGRAMMED STATION
MESSAGESThe programmed station message feature lets you set a message at your
phone to notify users with Display Phones that you may be out of town. This
way, when Display Phone users call their display will show “OUT OF TOWN”
and they will know why you do not answer. 
iDCS 500 system stores 30 messages for you to choose from, numbered
from 01-30. Messages 26-30 are special in that you can add a date or time
mark to end the message with. For example, the message will display
“Return at  XXXXX” so other people will know when to reach you.
PROGRAM KEYS 
UP& DOWN- Select the message number.    
KEYPAD- Used to enter characters. 
HOLD- Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 715PGM.MESSAGE (01)
Display shows the first messageGIVE ME THE CALL 
						

							26 25
2. Dial in the message number (e.g., 11) PGM.MESSAGE (16)
OR press UPor DOWNto scroll through EMPTY MESSAGE
the messages and press the right soft 
key to move the cursor
3. Enter in the message using the PGM.MESSAGE (16)
procedure in Program Station NamesIN THE SHOWROOM
and press the right soft key to return
to step 2 above
4. Press TRSFto store and exit programming
OR press SPKto store and advance to
the next programSET ALARM/APPOINTMENT 
REMINDER WITH MESSAGEKeyset users can set their own alarms but standard telephone users cannot.
The system administrator can set alarm/appointment reminders for other sta-
tions in the system.
PROGRAM KEYS 
UP& DOWN- Scroll through extensions.
HOLD- Press to clear data.
KEYPAD- Used to enter data.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 116[201
]ALM REM(1)
Display showsHHMM:  NOTSET
2. Dial the station number (e.g., 205) OR [205]ALM REM(1)
press UPor DOWNto select the stationHHMM:  NOTSET
and press the right soft key to move the  OR
cursor OR press ANS/RLSto select all[ALL]ALM REM(1)
stationsHHMM:  NOTSET
3. Dial 1
–3to select the alarm (e.g., 2) OR[201]ALM REM(1
)
press UPor DOWNto select the alarmHHMM:  NOTSET
and press the right soft key to move the
cursor OR press the left soft key to 
return to step 2
4. Enter the alarm time in 24 hour clock [205]ALM REM (2)
format (e.g., 1300) and the display willHHMM:1
300NOTSET
automatically advance to step 5
5. Enter the alarm type from the list above[205]ALM REM (2)
OR press UPor DOWNto select the HHMM:1300D
AILY
alarm type and press the right soft key
to move the cursor
6. Enter the messages using the procedure [205]ALM REM (2)
in Program Station Namesand press theTAKE MEDICATION
right soft key to return to step 2
7. Press TRSFto store and exit pro-
gramming OR press SPKto store 
and advance to the next program 
						

							28 27
MANAGING KEY ASSIGNMENTSYou can view station key assignments and add extenders to some of the pro-
grammable keys for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific.
Adding the digit “4” to a PAGEkey defines this key for paging zone four.
Adding “225” to a directed pickup key will define this key as pickup for ex-
tension 225 only. The key must already be assigned by the installing techni-
cian. 
Use this program to assign extenders to the following keys:
KEY DESCRIPTION EXTENDER
BOSS........Boss/Secretary ....................(1–4)
DP..............Direct Pickup  ......................(Extension number or
station group number)
DS..............Direct Station ......................(Any extension number)
FWRD........Call Forwarding  ..................(0–7)
GPIK..........Group Pick-Up  ....................(01–20)
IG..............In/Out of Group  ..................(Any group number you are part of)
MMPG........Meet Me Page  ....................(0–9, ✱)
PAGE........Page ....................................(0–9, ✱)
PARK........Park (orbits)..........................(0–9)
RP..............Ring Plan ..............................(1–6), HOLD for none
SPD............Speed Dialing ......................(00–49, 500–999)
PMSG........Programmed Messages  ....(01–30)
DIR............Directory ..............................PERS (1), SYS (2) or STN (3)
VT..............Voice Mail Transfer ..............Voice Mail Group (501–549)
SG..............Station Group ......................500 or 5000 through 549 or 5049
PROGRAM KEYS 
UP& DOWN- Select the extension number.
KEYPAD- Used to enter extender codes.
HOLD- Used to clear the displayed data.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial107[2
01] KEY EXTEND
Display shows the first station01:CALL1 
2. Dial the station number (e.g., 205) OR use[205] KEY EXTEND
UP or DOWN to scroll through the station01:CALL1
numbers and press the right soft key to
move the cursor
3. Enter the key number (e.g., 18) OR use[205] KEY EXTEND
UPand DOWNto scroll through the keys18:DS 
and use the right soft key to move the 
cursor OR press the key to be programmed
4.Dial the extender according to the list 
above and the system will display your 
selection
If there are no more entries, press
the left soft key to return to step 2
5. Press TRSFto store and exit programming[205] KEY EXTEND
OR press SPKto store and advance to the 18:DS207
next program 
						

							30 29
PROGRAMMING ACCOUNT CODESThis program is used to add or change account code entries.
PROGRAM KEYS 
KEYPAD- Used to enter the account code (allowable digits 0–9).
UP& DOWN- Used to select entry number.
FLASH& TRSF- Used to view and change only the used entries.
SPK/RLS- Used to clear data.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSFand then dial 708ACCOUNT CODE
Display shows(0
01)
2. Dial the account code entry (e.g., 005)ACCOUNT CODE
OR press UPor DOWNto select the(005)   
entry number and press the right soft 
key to move the cursor
3. Enter the account code via the dial pad, ACCOUNT CODE
e.g., 1234(maximum of 12 digits) and(005)1
23456789012
press the right soft key to move the 
cursor back to step 2
4. Press TRSFto store and exit pro-
gramming OR press SPKto store and 
advance to the next program
STATION TIMERSEach station can have five timers customized for them to accomodate sta-
tion users with individual work habits. These timers are as follows:
NO ANS FWDNo Answer Forward
This is the amount of time a call will ring at a station before it forwards to the
Forward No Answer destination. The default is 15 seconds and the range is
000 to 250 seconds. Make sure that this timer is not set to a greater value
than the transfer recall timer or transferred calls will not forward.
DTMF DUR.DTMF Duration
This is the duration of DTMF tones sent to an analog voice mail port. The
default duration is 100 milliseconds and the range is 0100 to 9900 millisec-
onds.
F-DGT DELYFirst Digit Delay
This is the time the system will wait before sending DTMF digits to a voice
mail port. The default time is 600 milliseconds and the range is from 100 to
9900 milliseconds.
OFFHK SEL.Off Hook Select
This timer controls the delay between going off hook (lifting the handset) and
the off hook select destination being called. The default duration is 10 sec-
onds and the range is from 000 to 250 seconds.
EFWD DELAYExternal Forward Delay
This is the time that a station will ring before a call forwards to the external
call forward destination. The default duration is 10 seconds and the range is
1 second to 250 seconds.
Open customer programming and follow the instructions below.
PROGRAM KEYS 
KEYPAD- Used to set timer values.
UP& DOWN- Used to select extension number.
SPK/RLS- Save data and advance to next program.
ACTION DISPLAY
1. Press TRSF and then dial 502[2
01] NO ANS FWD
Display shows010 SEC 
						

							312. Dial the station number (e.g., 205) OR[205] N
O ANS FWD
press UPor DOWNkey to select the 010 SEC
station and press the right soft key OR  OR
press ANS/RLSto select all stations  [ALL] NO ANS FWD
and press the right soft key010 SEC
3. Press UPor DOWNkey to select the[205] DTMF DUR.
station timer and press the right soft key0100 MS→
4. Enter the new value via the dial pad, [205] DTMF DUR.
e.g., 0300and the system will return 0100 MS→0300
to step 2
5. Press TRSFto store and exit 
programming OR press SPKto store 
and advance to the next program
ADDING NAMES TO THE 
TRANSLATION TABLEThis program allows the system administrator or technician to associate a
CID or ANI number received from the Central Office with a name pro-
grammed in this translation table. If there is no match between a received
number and a name in this table, [no CID name] or [no ANI name] will be
displayed.
The translation table consists of 400 (1500 on L/LE version) entries with each
entry comprised of a ten digit telephone number and a 16 digit name. See
Program Station Names.
Open customer programming and follow the instructions below.
PROGRAM KEYS 
UP& DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next MMC.
HOLD - Used to clear previous entry.ACTION DISPLAY
1. Press TRSF and then dial 728TRANSLATION:(0001
)
Display shows first entryDIGIT:
2. Dial entry number (e.g., 0005)TRANSLATION:(0005)
OR use UP and DOWN to scrollDIGIT:_
through entries and press right 
soft key to select entry
3. Enter telephone number and press TRANSLATION:(0005)
right soft key to advance to name entryDIGIT:3054264100
OR enter telephone number and press 
left soft key to return to step 2 above
4. Enter the name using the method TRANSLATION:(0005)
in Program Station NamesSAMSUNG TELECOM
and press right or left soft key to 
return to step 2 above
OR
press SPK to save and advance
to next MMC
OR press TRSF to
save and exit programming
DEFAULT DATA: NONE
32