Sony Clie Peg N710c Handheld User Manual

							191Chapter6Additional information
My CLIE handheld keeps turning itself off.
,Your CLIE handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 172).
My CLIE handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 173).
,While you are using the supplied headphones, you cannot hear
sound from your CLIE handheld.
My CLIE handheld has frozen.
,Perform a soft reset. See “Resetting your Sony CLIE Handheld”
(page 26).
,Make sure that the HOLD switch is not in the on position.
I cannot use the Jog Dial navigator.
,Check that the JogAssist feature is activated. See “Changing the Jog
Dial™ navigator preferences” (page 167).
An error message is displayed repeatedly.
,Follow the instructions of the message.
Frontlight turns on when I am adjusting the frontlight level.
,When you are adjusting the frontlight level, the LCD frontlight turns
on.
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							192Chapter6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIE handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 162).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIE handheld to recognize my handwriting.
,For your CLIE handheld to recognize handwriting input with the
stylus, you need to use Graffiti
® writing. See “Using Graffiti® writing
to enter data” (page 13).
,Make the Graffiti character strokes in the Graffiti writing area, not on
the display part of the screen.
,Write Graffiti strokes for letters on the left-hand side, and the strokes
for numbers on the right-hand side of the Graffiti writing area.
,Make sure that Graffiti has not shifted into extended or punctuation
modes. See “Using Graffiti
® writing to enter data” (page 13).
,For tips on successful Graffiti writing, see “Using Graffiti
® writing to
enter data” (page 13).
Troubleshooting – Frequently Asked Questions 
						

							193Chapter6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIE handheld is not set to the current date. Make sure the Set
Date box in the General Preferences screen displays the current date.
See “Setting the General preferences” (page 170).
I know I entered some records, but they do not appear in the
application.
,Check the Categories drop-down list (upper-right corner). Choose
All to display all of the records for the application.
,Check Security and confirm that Current Privacy is set to Show
Records.
,
In To Do List, tap Show and see if “Show Only Due Items” is selected.
I am having problems listing memos the way I want to see them.
,If you cannot manually arrange the order of the memos in the list
screen, check the Memo Preferences setting. Make sure that Sort by is
set to Manual.
,If you choose to view your memos alphabetically on the Palm™
Desktop for CLIE software and then perform a HotSync
® operation,
the memos on your CLIE handheld still appear in the order defined
in the Memo Preferences setting. In other words, the sort settings you
use with the Palm Desktop for CLIE software are not transferred to
your CLIE handheld.
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
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							194Chapter6Additional information
I cannot find an image pasted in an Address Book record.
,If you use the Palm Desktop for CLIE software to change the
category of the Address Book record, you may not be able to locate
the pasted image on your CLIE handheld. Change the category on
your CLIE handheld.
I changed Currencies in Expense, but they do not appear in
the application.
,Retry setting Currencies in the Select Currencies dialog box.
HotSync problems
I cannot perform a HotSync operation. What should I check to
make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98/
98SE/Me/2000 Professional.
,Check the Windows task tray to make sure the HotSync Manager
and USB Switcher are running. If they are not running, open
HotSync Manager and USB Switcher from the Start menu.
,Make sure the cradle is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
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							195Chapter6Additional information
I am using Outlook® as my PIM, but I cannot do a HotSync operation.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
,Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
,Make sure that Intellisync Lite is installed. See “Step 4: Installing the
Palm Desktop for CLIE software onto your computer” in the Read
This First manual for details.
I cannot launch the HotSync Manager.
,Make sure you are not running another program, such as a network
or facsimile applications, that use the serial port you selected in the
Setup dialog box.
,Back up the Palm Desktop for CLIE software, uninstall it, and then
reinstall it.
,Make sure that Local is not selected.
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that the USB Switcher is running.
,Make sure HotSync Manager is running. If HotSync Manager is
running, exit, and then restart it.
,Make sure that Local is not selected in the HotSync Manager menu or
the Palm Desktop for CLIE software menu.
,Check that the cradle is properly connected to the USB connector of
your computer.
,Read the HotSync Log for the user account for which you are
performing a HotSync operation.
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							196Chapter6Additional information
,Make sure your CLIE handheld is seated in the cradle correctly.
,Make sure the gold-plated connectors on the cradle and your CLIE
handheld are clean. Use a pencil eraser to clean them.
I cannot perform a HotSync operation via modem.
Check the following on your computer:
,Make sure your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
,Make sure the modem connected to your computer is turned on and
is connected to the outgoing phone line.
,Make sure Modem is selected in the HotSync Manager menu.
,Make sure the modem you are using with your CLIE handheld has
an on-off switch. Your CLIE handheld cannot “wake up” a modem
that has an auto-off feature.
,Make sure the modem is connected properly to a serial port on your
computer and it is connected to an incoming phone line.
,Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String.
,Confirm that the Speed setting in the Setup dialog box works for
your modem. If you have problems using the “As Fast As Possible”
option or a specific speed, try using a slower speed.
,Make sure your modem resets before you try again. (Turn off your
modem, wait a minute, then turn it on.)
,Confirm that the telephone cable is securely attached to your
modem.
,Make sure the dialing instruction dials the correct phone number.
,If you need to dial an outside line prefix, make sure you selected the
Dial Prefix option on your CLIE handheld and have entered the
correct code.
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							197Chapter6Additional information
Check the following on your CLIE handheld:
,If the telephone line you are using has Call Waiting, make sure you
selected the Disable call waiting option under “Modem Sync Phone
Setup” on your CLIE handheld and entered the correct code.
,Make sure the telephone line you are using is not noisy. This can
interrupt communications.
,Check the batteries in your modem and replace them if necessary.
I cannot perform an IR HotSync operation.
,Make sure that the HotSync Manager is running and the Serial Port
for local operations is set to the simulated port for infrared
communication.
,On your CLIE handheld, make sure that the HotSync application is
set to IR to a PC/Handheld.
,Make sure that the IR port of your CLIE handheld is aligned directly
opposite to, and within a few inches of, the infrared device of your
computer.
,IR HotSync operations do not work after you receive a low battery
warning. Check the battery power of your CLIE handheld. Recharge
the battery if necessary.
,If you have problems using a specific speed, select Prefs, Connection,
IR to a PC/Handheld, Edit, and then Details. Then select a lower
speed in the Details dialog box.
My CLIE handheld appears to freeze when I place it near my
computer.
,Move your CLIE handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
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							198Chapter6Additional information
My CLIE handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar, select Start, point to Settings, and then
select Control Panel.
2Double-click Infrared.
3Click the Options tab.
4Clear the selection of the option “Search for and provide status for
devices within range.”
5Click Apply and OK.
,Move your CLIE handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
I cannot cancel a HotSync operation midway.
,You may not be able to cancel a job a few seconds after you start a
HotSync operation via a USB connection. Wait for a while and try
again.
I cannot backup some data at a HotSync operation.
,Some data is designed not to be backed up by a HotSync operation.
When I tap the HotSync button on the cradle, nothing
happens on the Palm Desktop for CLIE software and my CLIE
handheld times out.
,Check the Palm Desktop for CLIE software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Close and restart HotSync Manager and USB Switcher on your
computer.
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							199Chapter6Additional information
,Make a copy of your Palm folder. Uninstall, and then reinstall the
Palm Desktop for CLIE software.
,Turn on your CLIE handheld and then tap the Home 
 icon. Tap
the HotSync icon, then tap Local.
When I perform a HotSync operation, my information does
not transfer to the Palm Desktop for CLIE software.
,If you have performed a HotSync operation successfully, but you
cannot find the data from your CLIE handheld on the Palm Desktop
for CLIE software, check to see that you have the correct user name
selected for viewing data.
,Click the HotSync Manager and then choose Custom. Check that all
conduits are set to synchronize files.
I want to synchronize my computer with more than one CLIE
handheld.
,When the computer running the Palm Desktop for CLIE software is
to synchronize with more than one CLIE handheld, each CLIE
handheld must have a unique user name. Assign a unique user name
to your CLIE handheld the first time you perform a HotSync
operation.
,Please be aware that synchronizing with more than one CLIE
handheld with the same user name causes unpredictable results, and
potentially, loss of your personal information.
Troubleshooting – Frequently Asked Questions 
						

							200Chapter6Additional information
Beaming problems
I cannot beam data to another Palm OS PDA.
,Confirm that your CLIE handheld and the other Palm OS PDA are
between 4 inches (approximately 10 centimeters) and 8 inches
(approximately 20 centimeters) apart, and that the path between the
two handhelds is clear of obstacles. Beaming distance to other Palm
OS PDA may be different.
,Move your CLIE handheld closer to the receiving handheld.
,Make sure that the Beam Receive function of the other Palm OS PDA
is turned on.
When someone beams data to my CLIE handheld, I get a
message telling me it is out of memory.
,Your CLIE handheld requires at least twice the amount of memory
available as the data you are receiving. For example, if you are
receiving a 30K application, you must have at least 60K free.
,Perform a soft reset. See “Resetting your Sony CLIE Handheld”
(page 26) for more information.
I cannot beam Address Book data.
,You cannot beam Address Book data to a CLIE handheld in which
Address Book has never been started. Start Address Book and then
try beaming Address Book data again.
,You cannot beam images to a Palm OS PDA other than a Sony CLIE
handheld.
Troubleshooting – Frequently Asked Questions