Sony Clie Peg N710c Handheld User Manual

							201Chapter6Additional information
Recharging problems
When I place my CLIE handheld in the cradle, it does not
recharge.
,Confirm that your CLIE handheld is well seated in the cradle.
,Confirm that your cradle is plugged into an AC power adapter.
,Confirm that you are using the cradle and AC adapter that came
with your CLIE handheld.
,Confirm your CLIE handheld is turned off. Otherwise, it will not
fully charge.
Password problems
I forgot the password, and my CLIE handheld is not locked.
,You can use Security to delete the password, but your CLIE
handheld deletes all records marked as private. To back up all data
including private records, perform a HotSync operation before you
delete the password. Then follow these steps to restore your private
records onto your CLIE handheld:
1Perform a HotSync operation to back up your data.
2Tap Forgotten Password in Security to remove the password and
delete all private records.
3Perform a HotSync operation to synchronize your data and restore
the private records by transferring them from your computer to
your CLIE handheld.
I forgot the password and my CLIE handheld is locked.
,If you assign a password and lock your CLIE handheld, you must perform
a hard reset to continue using your CLIE handheld. See “Resetting your
Sony CLIE Handheld” (on page 26) for more information.
Troubleshooting – Frequently Asked Questions 
						

							202Chapter6Additional information
“Memory Stick®” media problems
I cannot copy/move data from “Memory Stick®” media to my
CLIE handheld.
,Your CLIE handheld requires at least twice the amount of memory
available as the data you are copying/moving. For example, if you
are copying/moving a 30K application, you must have at least 60K
free.
I inserted “Memory Stick” media, but the message “Please
insert Memory Stick media” appears.
,Your “Memory Stick” media is not recognized by your CLIE
handheld. Remove it and insert it again.
Troubleshooting – Frequently Asked Questions 
						

							203Chapter6Additional information
If you cannot perform a HotSync operation
If you have reviewed the items in the Troubleshooting list and the HotSync
problem persists, try the following procedures to perform a HotSync
operation.
Check that the device driver is working properly
Under Windows 2000 Professional
1Right-click the My Computer icon and then click Properties from
the shortcut menu.
The System Properties window is displayed.
2Click the Hardware tab and then click the Device Manager
button.
3Clickthe of Port (COM & LPT).
The
changes toand the Port details are displayed.
4Press the HotSync button on the cradle.
When the device driver functions properly, SonyPEG Virtual Port
(COM*) appears.
• If a “!” or an “X” mark is displayed, go to step 5 to remove the driver.
• If SonyPEG is displayed properly, follow the procedures in
“Checking for an unnecessary device driver in the Device Manager
tab” later in this section.
5Click USB Switcher in the Windows task tray and then select Exit
from the shortcut menu.
6Right-click SonyPEG (COM*) and then select Remove while
SonyPEG (COM*) is displayed.
The SonyPEG is displayed only for less than a minute after you press the
HotSync button.
7Click OK and then remove your CLIE handheld from the cradle.
8Perform a soft reset of your CLIE handheld.
9Restart your computer.
10Place your CLIE handheld on the cradle and then press the
HotSync button.
Troubleshooting – Frequently Asked Questions 
						

							204Chapter6Additional information
Under Windows 98/98SE/Me
1Right-click the My Computer icon and then click Properties from
the shortcut menu.
The System Properties window is displayed.
2Click the Device Manager tab.
3Press the HotSync button on the cradle.
4If nothing happens in the Device Manager window, click
Refresh.
5Click theof Port (COM & LPT) and Universal serial bus
controller.
The
changes to.
When the device driver functions properly, SonyPEG Virtual Port
(COM*) and Sony PEG appear.
• If a “!” or an “X” mark is displayed, go to step 6 to remove the driver
and then reinstall it.
• If SonyPEG Virtual Port is displayed properly, follow the procedures
in “Checking for an unnecessary device driver in the Device
Manager tab” later in this section.
6Click USB Switcher in the Windows task tray and then select Exit
from the shortcut menu.
7Right-click SonyPEG Virtual Port (COM*) and then select
Remove while it is displayed.
The SonyPEG Virtual Port is displayed only for less than a minute after
you press the HotSync button.
8Right-click SonyPEG and then select Remove while it is
displayed.
The Sony PEG is also displayed only for less than a minute after you
press the HotSync button.
Tip
When you start Windows in Safe mode, you can remove SonyPEG Virtual Port
and SonyPEG easily since they are displayed without pressing the HotSync
button. For details on Safe mode, see the Windows documentation.
Troubleshooting – Frequently Asked Questions
Continued on next page 
						

							205Chapter6Additional information
9Click OK and then remove your CLIE handheld from the cradle.
10Perform a soft reset of your CLIE handheld.
11Restart your computer.
12Place your CLIE handheld on the cradle and then press the
HotSync button.
Checking for an unnecessary device driver in the Device
Manager tab
1Right-click the My Computer icon and then click Properties
from the shortcut menu.
The System Properties window is displayed.
2• When using Windows 2000 Professional, click the Hardware
tab and then click the Device Manager button.
• 
When using Windows 98/98SE/Me, click the Device Manager
tab.
3Check to see if there is a device with the “!” or “X” mark in
the list.
A device with one of the marks will not operate properly and may affect
the USB Switcher operation. Remove the device or contact the supplier of
the driver about upgrading the driver.
Troubleshooting – Frequently Asked Questions
Continued on next page 
						

							206Chapter6Additional information
You cannot perform a HotSync operation before you install
the Palm Desktop for CLIE software onto your computer
If you perform a HotSync operation before you install the CLIE drivers,
other drivers may be installed. Make sure to install the Palm Desktop for
CLIE software first and then perform a HotSync operation.
Do not use a USB hub
If you connect the cradle to your computer via a USB hub, you may not be
able to perform a HotSync operation properly. Make sure to connect the
cradle directly to a USB connector of your computer.
Some computers have the hub function built into their internal circuity.
Contact your computer manufacturer if the USB connector of your computer
is connected to an internal USB hub.
Check the USB driver being used
If you are using or have used a communication device that uses a virtual
COM port, its driver may conflict with the driver for your CLIE handheld,
preventing a HotSync operation. Remove the relevant driver or reinstall the
driver for your CLIE handheld. Or reinstall all software on your computer.
Check that the USB port of your computer is enabled
If you are using Windows 95 pre-installed computer or another old type of
computer equipped with a USB port, the USB port may be disabled by
default. If another device such as a USB mouse cannot be used, check the
BIOS setting of your computer.
Also check the Device Manager. Right-click on My Computer and then select
Properties. Click Device Manager tab and check that USB controller is listed
in the Device Manager screen.
Troubleshooting – Frequently Asked Questions 
						

							207Chapter6Additional information
Getting Help
Sony offers several support options for your CLIE handheld. When you
have questions or trouble, please refer to one of the following for a solution:

Read This First (supplied), Operating Instructions (this guide), and
Add-on Application Guide (supplied) explain how to use your CLIE
handheld.

Your Sony CLIE Handheld support Web site
http://www.sony.com/peg/support/
Provides the latest information on your CLIE handheld. On this Web
site, you will find:
• Frequently Asked Questions (FAQs)
• Online Operating Instructions
• Installation information
• Software updates
• Online knowledge base

The Sony e-mail support service answers your questions by e-mail.
Send your question, and a customer service representative will send
you a reply. You can use the e-mail form at
http://www.sony.com/peg/support/.

The Sony fax-back service provides you with answers to commonly
asked questions. You can use this automated service to request a list of
available topics and then select the topics that you want to receive. To
contact the Sony fax-back service, call
1-877-760-SONY (7669) .

The Sony Customer Information Service Center offers information
about your CLIE handheld and other Sony products that work with
your computer. To contact the Sony Customer Information Service
Center, call
1-877-760-SONY (7669) . 
						

							208Chapter6Additional information
Specifications
OSPalm OS ver. 3.5
CPUDragonball VZ 33MHz
Memory
8 MB (DRAM)
4 MB (Flash memory)
User memory range:
approx. 7 MB
External input/output
Interface connector
IrDA (1.2)
Memory Stick slot
LCD display
Frontlight TFT color display
320 × 320 dots, 256 colors
Power requirements
AC power adapter (supplied)
DC5.7V
(dedicated connector)
Battery
Lithium ion battery
(built-in)
Battery life
15 days* (based on an average
of 30 minutes use per day)
Approx. 11 hours (in operation
with LCD off)*
Approx. 3 hours (in operation
with LCD on)*
Audio frequency response
20 Hz to 20,000 HzAudio recording time (when using a
128 MB “Memory Stick” media)
Approx. 120 min.
(bit rate: 132kbps)
Approx. 160 min.
(bit rate: 105kbps)
Approx. 240 min.
 (bit rate: 66kbps)
Audio Recording format
ATRAC3**
MP3
Sampling frequency
44.1 kHz
Output
Headphones: stereo mini-jack
Dimensions
Approx. 2 
7/8 × 4 3/4 × 11/16
inches (71.0 x 118.5 x 16.8 mm)
(w/h/d)
Mass
Approx. 5.65 oz (160g)
(including the supplied stylus)
Operating temperature
41ºF - 95ºF (5ºC - 35ºC)
* The battery life span varies
depending on the temperature
and conditions of use.
** The ATRAC3 content-protected
music is supported when used
with “MagicGate Memory
Stick” media (not supplied).
Design and specifications are subject
to change without notice. 
						

							209Chapter6Additional information
Limited Warranty Statement
Sony Personal Entertainment Organizer Warranty
The  limited  warranty  on  your  hardware  covers  parts  and  labor  against  defects  in
material  or  workmanship  for  a  period  of  three  months  from  the  original  date  of
purchase.  You  can  extend  the  warranty  period  for  an  additional  nine  months  by
registering your CLIE handheld. See “Customer registration” in Read This First. Once
you register your CLIE handheld, the limited warranty period is twelve months from
the original date of purchase.
For  the  purpose  of  this  Limited  Warranty  “SONY”  means  SONY  ELECTRONICS
INC.  for  Products  purchased  in  the  United  States  of  America.  SONY  warrants  this
CLIE  handheld  hardware  product  (“the  Product”)  against  defects  in  material  or
workmanship as follows:
1. Labor: For a period of ninety (90) calendar days from the original date of purchase from
SONY  or  a  SONY  authorized  reseller,  SONY  will  repair  defects  in  material  or
workmanship in the Product at no charge, or pay the associated labor charges to a SONY
authorized service facility. The ninety (90) day warranty period is extendible only to the
original purchaser, for an additional period of nine (9) months, for a total of twelve (12)
months from date of purchase when the Product is registered electronically prior to the
expiry of ninety (90) days from the original date of purchase. After the applicable period
you must pay for all labor charges.
2. Parts: For a period of ninety (90) calendar days from the original date of purchase from
SONY or a SONY authorized reseller, SONY will supply, at no charge, new or rebuilt,
at SONY’s option, replacement parts in exchange for defective parts. Any replacement
parts will be warranted for the remainder of the original warranty period or ninety (90)
calendar days from installation by SONY’s authorized service facility, whichever is
longer.  The  ninety  (90)  day  warranty  period  is  extendible  only  to  the  original
purchaser, for an additional period of nine (9) months, for a total of twelve (12) months
from date of purchase when the Product is registered prior to the expiry of ninety (90)
days  from  the  original  date  of  purchase.  All  defective  parts  replaced  under  this
Limited Warranty will become the property of SONY. 
						

							210Chapter6Additional information
This  Limited  Warranty  covers  only  the  hardware  components  packaged  with  the
Product. It does not cover the technical assistance for hardware or software usage and
it  does  not  cover  any  software  products  whether  or  not  contained  in  the  Product.
SONY excludes all warranties express or implied in respect of any software provided
with the product and any such software is provided AS IS unless expressly provided
for  in  any  enclosed  software  limited  warranty.  Please  refer  to  the  End  User  License
Agreements included with the Product for your rights and obligations with respect to
the software.
This Limited Warranty is non-transferable. Proof of purchase in the form of a bill of sale
(which is evidence that the Product is within the warranty period) must be presented to
obtain warranty service. In addition, if replacement parts are required and you wish to
receive the most expedient service available, you will be required to provide SONY with
a  credit  card  authorization  to  bill  your  credit  card  in  the  event  you  fail  to  return  the
original  parts  in  the  postage-paid  envelope  we  provide.  The  credit  card  will  only  be
charged for SONY’s list price for the part if the original part has not been returned within
thirty (30) days.
With  respect  of  certain  components  you  may  be  entitled  to  express  warranty  service
during  the  warranty  period,  subject  to  certain  restriction.  Please  contact  SONY  as
indicated below for further information.
With respect to all service provided, it is your responsibility prior to Product service to
backup the data stored in its memory. It is likely that the contents of the memory will
be lost or reformatted in the course of service and SONY will not be responsible for any
damage to or loss of any programs, data or other information stored on any media or
any  part  of  any  Product  serviced  hereunder  or  any  consequential  damages  resulting
therefrom.
IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE MEMORY
ARE  ALTERED,  DELETED  OR  IN  ANY  WAY  MODIFIED,  SONY  IS  NOT
RESPONSIBLE  WHATSOEVER.  YOUR  PRODUCT  WILL  BE  RETURNED  TO  YOU
CONFIGURED  AS  ORIGINALLY  PURCHASED  (SUBJECT  TO  AVAILABILITY  OF
SOFTWARE AND ANY SUBSEQUENT REVISION).
Be  sure  to  remove  all  third  party  hardware,  software,  features,  parts,  options,
alterations, and attachments not warranted by SONY prior to sending the Product to
SONY for service. SONY is not liable for any loss or damage to these items.
Limited Warranty Statement