Taske Call Center Management Tools Version 7.0 Guide

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-3-Manipulating the database
Trunks
Selecting the Trunks button within the TASKE Administrator
in Database Mode causes the Trunks section of the database
to be displayed. At the top of the window, in the List panel, is a scrollable list of
all of the Trunks included in the database.
The ID Number Column displays unique ID Numbers for each Trunk defined in
the TASKE Database. The ID Number is the key parameter by which the...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-4-To delete a trunk entry
1. Choose the Trunk entry to be deleted from the List panel.
2. In the Trunk Record Details panel, click the Delete button.
3. Click Yes in the confirmation box that displays to continue with the
Delete.
Tip  To Examine one of the Trunk Groups listed in the Member Of panel, selectthe Trunk Group and click Go To.Note  The Trunk ID Number must be as programmed in your telephone system.Trunk Groups...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-5-4. In the Trunk Group Record Detail panel, enter the ID, Name, and Nick
Name of the new Trunk Group Record.
5. Select the Trunks that belong to the new Trunk Group from the Trunk
Members list.
6. Click the Update button.
To modify an existing Trunk Group entry
1. Choose the Trunk Group entry to be modified from the List panel.
2. In the Trunk Group Record Detail panel, modify the Trunk Group
Record.
3. In the Trunk Group...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-6-The Name Column displays the names for each Extension defined in the TASKE
Database. The Name is a character string which represents the Extensions full
name and is for reference purposes and may appear in Extension reports.
The Nick Name Column displays nicknames for each Extension defined in the
TASKE Database. The Nick Name is simply an alternate way of naming
Extension records and may be used in reports.
In the Details...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-7-3. Click Yes in the confirmation box that displays to continue with the
Delete.
Tip:  To Examine one of the Extension Groups listed in the Members Of panel,select the Extension Group to examine and click Go To.Note:  The Extension Number must be as programmed in the telephone systemas it is the key parameter by which the TASKE Administrator indexes and tracks
Extension elements in the TASKE Administrator Database. An...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-8-4. In the Extension Group Record Detail panel, enter the ID, Name, and
Nick Name of the new Extension Group Record.
5. Select the Extensions that belong to the new Extension Group from the
Extension Members list.
6. Click the Update button.
To modify an existing Extension Group entry
1. Choose the Extension Group entry to be modified from the List panel.
2. In the Extension Group Record Detail panel, modify the Extension...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-9-In the Details panel Agents may be added, deleted or modified by using the New,
Update and Delete buttons.
To make a new Agent entry
1. Click the Database Button on the upper left corner of the TASKE
Administrator program to switch to Database mode.
2. Click the Agents button.
3. In the Agent Record Details panel, click the New button.
4. In the Agent Record Detail panel, enter the ID, Name, and Nick Name
of the new Agent...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-10-Agent Groups
Selecting the Agent Groups button within the TASKE
Administrator in Database Mode causes the Agent Groups
section of the database to be displayed. In the List panel at the top of the
window, is a scrollable list of all of the Agent Groups included in the database.
The list contains an ID Number, Name and Nick Name for each Agent Group.
The ID Number Column displays unique ID Numbers for each Agent Group
defined...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-11-To modify an existing Agent Group entry
1. Choose the Agent Group entry to be modified from the List panel.
2. In the Agent Group Record Detail panel, modify the Agent Group
Record.
3. In the Agent Group Record Details panel, click the Update button.
To delete an Agent Group entry
1. Choose the Agent Group entry to be deleted from the List panel.
2. In the Agent Group Record Details panel, click the Delete button.
3. Click...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-12-To make a new Pilot entry
1. Click the Database Button on the upper left corner of the TASKE
Administrator program to switch to Database mode.
2. Click the Pilots button.
3. In the Pilot Record Details panel, click the New button.
4. In the Pilot Record Detail panel, enter the ID, Name, Nick Name and
TSF Time of the new Pilot Record.
5. Select the Pilot Groups that the new Pilot belongs to from the Member
Of list.
6. Select...