Taske Call Center Management Tools Wallsign User Guide

WallSign                                            TASKE Call Center Management Tools Version 7.0-1-Table of Contents
TABLE OF CONTENTS.......................................................................................1
TASKE®
 WALLSIGN............................................................................................3
TASKE WallSign Startup and Shutdown.........................................................................3...

WallSign                                            TASKE Call Center Management Tools Version 7.0-2-Components of the Day Plans Window...........................................................25
Defining Day Plans..........................................................................................26
Deleting a Day Plan.........................................................................................26
Using the Scripts...

WallSign                                            TASKE Call Center Management Tools Version 7.0-3-TASKE®
 WallSign
WallSign Administrator and WallSign Server are two applications in the TASKE Call
Center Management Tools suite of applications. These applications provide a
communication link with one or more Spectrum reader boards and act as the interface
for the configuration and management of messages displayed on the reader boards.
Using the WallSign applications, build sign plans that play messages...

WallSign                                            TASKE Call Center Management Tools Version 7.0-4-Startup
Startup procedures for WallSign Administrator
and WallSign Server are very similar. These
procedures are:
When the WallSign Server is successfully installed and running the demo
message that is programmed into the WallSign Administrator is played on the
reader board(s). This message is:
Welcome. If you can see this message, you have successfully installed
your TASKE WallSign!
The message is...

WallSign                                            TASKE Call Center Management Tools Version 7.0-5-which message should be played based on the current date, time, and call center
conditions. The WallSign Server must be running on a PC that is physically connected
to one or more reader boards for messages to be displayed on those reader boards.
The WallSign Administrator
The TASKE WallSign Administrator is the user interface for the construction and
configuration of reader board messages. Containing...

WallSign                                            TASKE Call Center Management Tools Version 7.0-6-decisions.
DaysUse the Days window to define special days within the year that require unique
messages due to specific events.
Day PlansUse the Day Plans window to partition a 24-hour period and apply a decision tree
to each partition. This process breaks the call center day into segments and
allows different messages to be applied to different times of the day.
ScriptsUse the Scripts window to apply day...

WallSign                                            TASKE Call Center Management Tools Version 7.0-7-Quick messages are constructed using the same tools as the Messages window.
As with the preset messages of a sign plan, quick messages can contain text,
ACD variables, color, graphics, special effects, and character formatting.
Creating Custom Graphics
Use the Graphics window to create custom graphic images to include in your
reader board messages. The record edit area of the Graphics window contains a...

WallSign                                            TASKE Call Center Management Tools Version 7.0-8-arrow buttons. Click OK to display the test message on the selected reader
board. Test messages are used to test the communication between the WallSign
Server and the selected reader board.
Get Sign Version... - This menu option opens the Get Version Information For
Sign dialog box. To obtain the part number and the release date of the reader
board chip for a particular reader board, input the address of...

WallSign                                            TASKE Call Center Management Tools Version 7.0-9-Window SelectionThe Main Control Panel contains buttons to access the windows of the sign plan
components, the quick messages window, and the graphics window. Selection of
a button opens its corresponding window in the display area.
 Display Area
The window selection buttons of the Main Control Panel provide access to the
windows of the display area. These windows are the interface for creating and...

WallSign                                            TASKE Call Center Management Tools Version 7.0-10-reader board. This option is only available after configuration is complete and the
WallSign Server is started.
It is important to note that the View mode is disabled if the WallSign Server is not
running. This is because there is no real-time data available for display.
Using the ACD Variables Window
The ACD Variables window is accessed by clicking the Variables button on the Main
Control Panel. An ACD...