Taske Call Center Management Tools Wallsign User Guide

WallSign                                            TASKE Call Center Management Tools Version 7.0-21-from the list.
8. Click the down-arrow in the Condition field. Select the condition the ACD
variable must be in to play the message.
9. Input a value in the Min field to define the minimum value for the ACD
variable condition.
10. Input a value in the Max field (if applicable) to define the maximum value
for the ACD variable condition.
11. Input a value in the Sec field to indicate the number of seconds...

WallSign                                            TASKE Call Center Management Tools Version 7.0-22-decision trees that are not referenced elsewhere in the sign plan. If a decision
tree is referenced anywhere else in a sign plan, all references must be removed
prior to deleting the decision tree.
To delete a decision tree from the Decisions window:
1. Select the decision tree to delete in the record area of the Decisions
window.
2. Click the Delete button on the toolbar.
3. Click Yes in the Sign dialog...

WallSign                                            TASKE Call Center Management Tools Version 7.0-23-Select a special day from the list for editing or deletion. When selected, a special
day is highlighted in blue and its details can be viewed and edited in the record
edit area.
ToolbarThe toolbar in the Days window is used to create
and name new special days, edit existing special
days, and delete special days no longer needed.
Record Edit AreaThe record edit area of the Days
window is the interface for...

WallSign                                            TASKE Call Center Management Tools Version 7.0-24-To define a day or group of days using a specific date:
1. Enable the Specific radio button to define a specific calendar date or a
group of dates.
2. Click on the numeric day of the month and use the up and down arrows to
select the day of the month.
3. Click on the month and use the up and down arrows to select the month.
4. Use the up and down arrows in the day(s) field to define the number of
days...

WallSign                                            TASKE Call Center Management Tools Version 7.0-25-4. If the special day is not referenced anywhere else in the sign plan, it is
deleted immediately. If the Sign dialog box opens with the statement:
The selected element(s) cannot be deleted because they are being
referenced by another part of the system.
Click OK and search the sign plan for references to the special day and
delete them before attempting to delete the special day again.
Using the Day...

WallSign                                            TASKE Call Center Management Tools Version 7.0-26-Defining Day Plans
Use the Day Plans window to apply decision trees to specific segments of a 24-
hour period. A day plan must begin with 00:00 and end with 23:59. The minimum
size of a day plan segment is 1 minute while the maximum size is 24 hours. A
default day plan is automatically created in the Day Plans window.
To define a new day plan with three time segments:
1. Click the Config button to choose...

WallSign                                            TASKE Call Center Management Tools Version 7.0-27-Using the Scripts Window
The Scripts window is accessed by clicking the Scripts button on the main control panel.
This window is used to apply day plans to the days of the week and to special days.
This process produces associations between the day of the week, the time of day, and
the call center conditions by creating a link between a script, a day plan, and a decision
tree.
Components of the Scripts...

WallSign                                            TASKE Call Center Management Tools Version 7.0-28-2. Click New on the toolbar.
3. Type a Name for the new script.
4. Click  to add a new script entry.
5. Click in the Day column for the entry and select a day of the week.
6. Click in the Day Plan column for the entry and select a day plan.
7. Repeat steps 4 to 6 to define additional script entries.
8. Click the Update button on the toolbar to save the new script.
Deleting a Script
The Delete button on...

WallSign                                            TASKE Call Center Management Tools Version 7.0-29-and the sign plan. When a script is assigned to a reader board it is linking the reader
board to its associated day plan, decision trees, and messages. Using the sign plan
components, the WallSign Server is capable of determining which message to play
based on the location of the reader board, the day of the week, the time of the day, and
the call center conditions.
Components of the Signs Window
The...

WallSign                                            TASKE Call Center Management Tools Version 7.0-30-button on the main control panel.
2. Click New on the toolbar.
3. Type a Name for the reader board.
4. Select an Address for the reader board from 00 to 99.
5. Click the Script field and select a script.
6. Click the Update button on the toolbar to save the settings for the reader
board.
7. Follow the instructions from Spectrum Corporation and address the reader
board to match the address of the reader...