Telrad Digital Avanti Attendant Console User Guide

4 Avanti Attendant console
If you have ImaGEN, you may also see other icons on your 
display. See the ImaGEN user guide for an explanation of 
how to use these icons.  
Exit Appears on the bottom line. 
When engaged in a conference 
call, press to exit the conference.
When in programming mode, 
press to exit.
Message Appears on the bottom line. 
Press to send a message, reply 
to a message, or cancel 
messages.
Drop/Cancel Appears on the bottom line when 
you cancel call forward. 
	Save Appears on the...

Avanti Attendant console 5
Fixed feature buttons
A fixed button is marked or labeled (by a sticker) with its 
permanent function on the console faceplate (for example, 
[FLASH]
, [NIGHT]
, [RELEASE]
).
User-programmable buttons
Some of the buttons on your console may be user-pro-
grammable MEMORY or SPEED DIAL buttons. You may 
program these to access extensions, features or outside 
numbers.
NOTE
Whenever you have to dial a feature access code, 
outside line number or extension, you may press a 
button...

6 Avanti Attendant console
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to fol-
low the status of calls in progress.
The first line of the display provides general system infor-
mation, such as the time and date and the number of calls 
waiting. It also displays the name or number of the exten-
sion or outside line of the current call.
The second line of the display provides information on the 
status of the attendant and the specific call being handled. 
It also displays...

Avanti Attendant console 7
PRINCIPLES OF OPERATION
The attendant is never busy
All calls reaching the attendant get a ring tone.
Offhook state
The console is always offhook. Lifting or replacing the 
handset makes no difference to the consoles state.
Executive suite attendant
If your console is programmed for the Executive suite 
application, you handle calls for a number of organizations. 
Your display assists you by indicating for which organiza-
tion the arriving call is intended.
Headset/handset...

8 Avanti Attendant console
Dialing on the console
If you are connected to an outside line and [DIAL CONT] 
indicator is on, any digits you press are dialed on the out-
side line.
If the [DIAL CONT] 
indicator is off, any digits you press are 
considered the beginning of a transfer process.
When dialing internally or when dialing a system feature, 
the [DIAL CONT] 
indicator should be off.
You need to use [DIAL CONT]
 when dialing to Voice Store 
& Forward machines, SPRINT, MCI lines, etc.
SETTING VOLUME...

Avanti Attendant console 9
DISTINCTIVE RINGING
You can program telephone sets located close to each 
other with distinctive rings, to enable you to identify which 
telephone is ringing. Nine different rings are available.
To change the ring for your telephone console
1. Press [*] 
and [#] 
simultaneously.
2. Press one of the dialpad buttons ([1]
 - [9]
).
When you hear the ring that you want:
3. Press 
{Save}.
4. Lift and replace the handset.
Your telephone set re-initializes and all telephone rings...

10 Avanti Attendant console
ANSWERING CALLS
When your telephone rings, the display may show the fol-
lowing:
for internal calls: 
the calling extensions name and num-
ber;
for outside calls: 
the ringing line or calling partys name or 
number.
NOTE
Telrads DIGITAL systems support Caller Name 
and Caller Identification on the Avanti telephone 
display.
Main call queue
Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-
cated in the top line of...

Avanti Attendant console 11
• Hold queue - contains incoming calls placed on hold by 
any of the attendants in your group. To retrieve from 
this queue, press [ANSWER HOLD]
.
• Incoming Call Identifier (ICI) queues (if defined) - con-
tains calls from specific lines or extensions and allows 
you to give them preference over other incoming calls 
waiting in queue. Press a designated ICI button to 
retrieve from this queue;
• Dial Attendant queue (if defined) - contains calls from 
extensions that dialed...

12 Avanti Attendant console
HOLD
Private hold
If you want a call to remain on hold at your console only:
• Press an available Private Hold softkey on the right side 
of the display panel.
The line number and status, e.g.  8880
 appear in the 
display.
To pick up a call from Private Hold
• Press the Private Hold softkey again.
Manual hold
Calls may be placed on hold manually, by pressing 
[HOLD]
.
A call placed on hold enters the Hold queue, from which it 
can be retrieved by any attendant console in the...

Avanti Attendant console 13
TRANSFERRING CALLS
To transfer an incoming call
After answering the call:
1. Dial the requested extension, 
or 
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:
• Press [RELEASE]
. 
You are returned to idle state,
or
Press [ANSWER]
. 
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:...