Telrad Digital Avanti Attendant Console User Guide

14 Avanti Attendant console
If the called party does not answer, you can return to the 
call:
• Press the softkey with the appropriate outside line num-
ber (e.g. 
{SPLT 805}).
If the called party does not wish to receive the call, you can 
transfer the call to someone else:
1. Press [DROP]
.
2. Dial the new extension number.
To make a confirmed transfer
After answering the call:
1. Dial the requested extension.
When the extension answers:
2. Press
 {JOIN}.
You hear a short beep indicating a conference...

Avanti Attendant console 15
NOTE
You may have to answer other calls in the private 
Recall queue, before being connected to the serial 
transfer call.
To make further serial transfers, repeat steps 1 through 4, 
above.
To transfer a call by page
After answering the call:
1. Press [FEATURE] 
and dial the PAGE zone access 
code
or
Press the PAGE zone button.
2. Announce the call and the line on which it is ringing.
3. Press [RELEASE]
.
To transfer internal calls
After answering the call:
1. Dial the...

16 Avanti Attendant console
INTERNAL CALLS
To place a non-ringing call
• Dial the extension number
or
Press the extension button.
To place a ringing call
1. Press [TONE]
.
2. Dial the extension number.
If the extension you called is busy
When you dial an extension and hear busy tone, you can 
activate the Callback feature:
1. Press
 {CALL BACK}.
When the extension becomes available, if the private 
Recall Queue is empty, you hear call back ringing and 
CALL BACK appears in the display.
2. Answer the...

Avanti Attendant console 17
PAGE CALL
To initiate a page
1. Press the PAGE zone button, 
or
Press [FEATURE]
 and dial the PAGE zone access 
code.
You hear a tone burst.
Then:
2. Make your announcement.
3. Press [RELEASE]
 to end the page call.
To speak directly with a page initiator
While the page announcement is heard:
1. Press [FEATURE]
.
2. Dial the MEET ME PAGE access code ([6][6]
).
3. Press [FEATURE]
 and dial the PAGE zone access 
code.
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18 Avanti Attendant console
OUTSIDE CALLS
To place an outside call
1. Press the outside line or outside line group button or 
dial the LCR code.
2. Dial the required number.
Depending on system programming, the cost of your 
call may be displayed briefly at the end of the conversa-
tion.
ABBREVIATED OUTSIDE DIALING
To speed dial an outside number 
Do one of the following:
• Press the appropriate SPEED DIAL button,
or
Press 
{SPEED DIAL} and dial the desired speed dial 
bin code.
Redialing the last...

Avanti Attendant console 19
WAITING FOR AN AVAILABLE OUTSIDE LINE
When you try to select an outside line and receive busy 
tone:
1. Press
 {TK QUE}.
When an outside line becomes available, if your Private 
Recall queue is empty, you hear ringing and TK QUE 
appears in the display.
2. Press [PRIVATE RCL]
.
3. Listen for outside dial tone and dial the desired number.
To cancel trunk queue
• Press 
{CNCL TKQUE}.
FLASH (DISCONNECT)
When connected to an outside line, you may disconnect 
the call or cancel the...

20 Avanti Attendant console
ACCOUNT CODES
Account codes are assigned to extension users and cli-
ents, to record telephone call duration and costs.
The account codes entered are printed out on the Station 
Message Detail Recording printer. 
Account codes may be entered before seizing an outside 
line or during an outside call, after the elapsed call time 
appears in the display.
Account code entry may be voluntary, prompted or forced.
Prompted account code
You hear a periodic tone during outside...

Avanti Attendant console 21
PICK UP
You may pick up calls ringing or on hold at other exten-
sions.
1. Press 
{PICK UP}.
2. Dial the number of the extension or outside line that is 
ringing or on hold.
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22 Avanti Attendant console
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a message from a previously 
defined list, which appears on the telephone display.
When you send a message, display telephones show the 
text of the message, followed by your extension name or 
number (e.g. “
GONE OUT STEVE”).
SENDING MESSAGES
To send a message
After dialing an extension:
1. Press .
The first five of the available messages are displayed.
To view more messages:
2....

Avanti Attendant console 23
RECEIVING MESSAGES
To read your messages
•Press
 . 
All your messages are displayed.
To call the message sender
• Press the softkey to the left of the message.
DELETING MESSAGES
To delete a message
• Press the softkey to the right of the message you wish 
to delete.
To cancel all messages
You may erase all messages sent throughout the system.
1. Press 
{CANCEL}.
2. Press
 . 
3. Press 
{ALL}.
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