Telrad Digital Emagen Unified Messaging System Manual

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Call screening
The first field determines if the owner is allowed to use the call 
screening feature. If unchecked, the feature will not operate for this 
COS, overriding the entry in the mailbox screen. This field entry 
must be checked for the mailbox screen entry to take effect.
Follow me
The second field determines whether a mailbox owner with this 
COS is allowed to use the follow me feature. If checked, callers may 
be linked to off-PBX phones (such as the users home phone). PBX 
Parameters information is required in order to implement this func-
tion.
NOTE
The follow me feature will override the
transfer supervision settings, and will
always be a fully supervised transfer.
Maximum callout number length
This field determines the maximum number of digits allowed in a 
callout operation. It is useful for toll restriction. You can prevent a 
user from dialing long distance by limiting the number of digits to a 
local number length.
NOTE
This field effects all Follow me functionality.
Transfer supervision
This field determines how 
emaGEN handles call transfers. 
Blind: 
emaGEN will transfer the call and immediately drop it. The 
PBX is then responsible for the call termination. Make sure to redi-
rect extensions to voice mail on busy and no answer.
Legal values:Y / N
Default:Y
Action:Click the box to check or uncheck.
Legal values:Y / N
Default:Y
Action:Click the box to check or uncheck.
Legal values:1 to 99 digits / 0 = unlimited number length
Default:Blank
Action:Enter the desired number of digits, or 
enter 0 for unlimited number length. 
						

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Full Supervision: emaGEN will transfer a call and supervise it until 
it received an event that indicates answer, busy or no answer.
Partial Supervision: 
emaGEN will transfer a call and wait for the 
first ring. It will drop the call if it receives a first ring or a connect, but 
will retrieve the call if the extension was busy.
Number of rings before no answer
This field determines how many times the extension will ring before 
emaGEN decides the phone has not been answered and retrieves 
the caller for further actions. This entry should be tailored to the 
mailbox holders normal routine. If the mailbox holder normally is 
near the extension, the entry should be low, typically 4 or 5 rings. If 
the mailbox holder typically works at a distance from the extension, 
increase the number of rings accordingly.
NOTE
This setting is relevant only when the Full
supervision level is defined for this mailbox.
12.4.1 Ringer MWI
If a mailbox has the MWI type set to R -- in the Mailbox --> Proper-
ties --> Message Light field -- then use the following parameters to 
set the times and intervals at which 
emaGEN will call the extension 
to notify about new messages.
From / To
This field determines the time period for this COS during which 
emaGEN will attempt to activate the message indicator for the 
mailbox.
Legal values:Full / Partial / Blind
Default:Blind
Action:Click the button.
Legal values:1 to 9
Default:4 rings
Action:Enter the number of rings to wait before 
emaGEN retrieves the call.
Legal values:12:00 AM / 11:59 PM
Default:12:00 AM / 12:00 AM
Action:Enter the times in which it is relevant to ring 
the extension. 
						

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Every __ minutes, ring __ times
The first field determines how often to ring a station for message 
reminders. The second field determines how many times to ring the 
station.
12.5 HOUSEKEEPING
If a number of days is entered which is out of range, the default set-
ting will be saved.
Days to keep new messages
This field determines the length of time to store a New message 
before automatic deletion.
NOTE
The lifetime of messages is only effective
when the house keeping feature on the Site
--> Settings screen  is activated. House-
keeping is the mechanism which controls
the lifetime of the messages.
Days to keep saved messages
This field determines the length of time to store a Saved message 
before automatic deletion.
Legal values:1 to 99 minutes / 1 to 99 rings
Default:0 / 0
Action:Enter the desired frequency in minutes and 
enter the desired number of rings.
Legal values:1 to 365 days
Default:14 days
Action:Enter the number of days to keep a New 
message stored.
Legal values:1 to 365 days
Default:30 days
Action:Enter the number of days to keep a Saved 
message stored. 
						

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Days to keep fax messages 
This field determines the length of time to store a Fax document 
before automatic deletion.
Days to keep deleted messages
This field determines the length of time to store a Deleted message 
before automatic deletion. During this period the user can undelete 
the message using the telephone interface or using IMAP unified 
messaging.
Erase old messages automatically 
emaGEN house keeping mechanism checks the lifetime of mes-
sages and does the following:
If Automatic Erase of Messages is checked, 
emaGEN will auto-
matically erase a message that reached its maximum lifetime, with-
out notifying the user. 
If this field is unchecked, as soon as the user enters the mailbox, 
the message will be declared as going to be erased, and the user 
may either erase it or save it. 
Deleted messaged will be purged, regardless of this field.
Legal values:1 to 365 days
Default:14 days
Action:Enter the number of days to keep a Fax doc-
ument stored.
Legal values:1 to 365 days
Default:45 days
Action:Enter the number of days to keep a Deleted 
message stored.
Legal values:Ye s / N o
Default:No
Action:Click the box to check or uncheck. 
						

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							13-1
Section 13 
GROUPS
13.1 GENERAL 
It is often necessary to send a message to a group of people within 
a company or an organization. Such a group could be the members 
of a department (Sales department, service department, etc.) or 
members of a research team within the research department. When 
a group list is defined, a message can be sent once, yet reach all the 
members of the group. 
emaGEN allows up to 99999 groups. A group may be linked to an-
other group. 
Groups are either: 
 global -- available for all mailboxes, 
or 
 private -- each mailbox owner can establish their own groups.
The following explanation pertains to global groups, as well as to pri-
vate groups. 
You will find the: 
Site --> Global Groups screen -- shown in Figure 13-1 below -- 
accessed from a link on any one of the following Site Parameter 
screens: 
-- Figure 7-1 through Figure 7-5, 
-- Figure 10-4, 
-- Figure 18-1,
and 
Mailbox --> Groups screen -- shown in Figure 13-2, below -- 
accessed from a link on any one of the following Mailbox 
screens: 
-- Figure 11-1, 
-- Figure 11-4 through Figure 11-9, 
-- Figure 14-1. 
						

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Figure 13-1    Site --> Global Groups screen
Figure 13-2    Mailbox --> Groups screen 
						

							Section 13:  GROUPS
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13.2 CREATING A NEW GROUP
1. On the Mailbox --> Groups screen -- shown in Figure 13-2, 
above -- enter a group number (between 1 and 99999) and a 
name. 
2. Click the [ADD GROUP] button. 
The new group will appear in the list at the bottom of the page.
13.3 REMOVING A GROUP
On the Mailbox --> Groups screen -- shown in Figure 13-2, above 
-- next to the group numbers you will find a Remove check box. 
1. Check the boxes of the group or groups you would like to 
remove.
2. Then, click the SAVE button. 
The group will be removed from the list.
13.4 ADDING MEMBERS TO A GROUP
1. On the Mailbox --> Groups screen -- shown in Figure 13-2, 
above -- click the name of the group you would like to edit.
The Mailbox --> Group Members screen will then be displayed 
-- as shown in Figure 13-3, below. 
2. Select a mailbox from the Add Members frame -- on the Mail-
box --> Group Members screen.
You can select/deselect multiple mailboxes by holding the con-
trol button and clicking on a mailbox from the list.
3. Then, click the ADD MEMBERS button.
13.5 REMOVING MEMBERS FROM A GROUP
1. On the Mailbox --> Groups screen -- shown in Figure 13-2, 
above -- click the name of the group you would like to edit.
The Mailbox --> Group Members screen will then be displayed 
-- as shown in Figure 13-3, below. 
The group will then be displayed. 
2. Click the check boxes next to the mailbox numbers you would 
like to remove and then click the SAVE button. 
						

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Figure 13-3    Mailbox --> Group Members screen 
						

							14-1
Section 14 
SCRIPTS
14.1 INTRODUCTION
In addition to the standard department menus and mailbox greetings, 
emaGEN allows for customized routines, called Scripts. Scripts are 
used for directing callers around the system. Scripts may also be 
used to provide various choices to the caller, as well as being the 
standard tool for setting up Audio Text” mailboxes and build custom 
applications. 
This section provides an overview of how scripts operate, and how 
they can quickly and easily be used to build custom applications.
14.2 CREATING A SCRIPT -- AN OVERVIEW
Any mailbox in the system can be defined as a script. As such, the 
script can be constructed to: 
 provide interactive information to the caller, 
 ask questions and save the recorded answers as incoming mes-
sages, 
or 
 present the caller with options to access other areas of the sys-
tem.
A script can be used to replace the usual opening greetings of a de-
partment. Once a caller is routed to the script, a list of choices may 
be given to the caller to allow access to other departments, transfer 
to other mailboxes, answer a questionnaire, access recorded infor-
mation, etc.
It is possible to simultaneously operate scripts in different languages.
In order to create a script: 
1. First, define a mailbox as a script in the Mailbox --> Proper-
ties --> Type drop box field. 
2. Then click the Script tab at the top of the Mailbox --> Properties 
menu screen.