Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
4-2has already detected DTMF during the call, and it knows the caller has a 
Touch Tone phone. In cases where 
DTMF is not detected by 
emaGEN at 
the open ing greeting point, when the caller does not respond to the 
prompts, 
emaGEN will transfer the call to the No response Operator, 
specified in the  Departments --> Properties --> No response mailbox  
field.
4.3.3 Too many Errors
The system counts the number of e rrors (incorrect key entries) that a user 
makes while interacting with a menu. If the number of errors reaches the 
pre-set number (usually 3), the caller is politely disconnected.
Errors are considered entries of invalid numbers such as extension num-
bers, passwords, date and time entries, etc.
4.3.4 Allowable time between key entries
There are a numerous places within the system where multidigit entries 
must be made: mailbox numbers; group list numbers; phone numbers and 
time entry. 
The system is expecting a string of a pre determined digit  length. 
ema-
GEN
 waits a few seconds between the digit entry, and upon receiving no 
additional digits within the allowable time, it assumes that the entry was 
complete. 
emaGEN then responds based on the digits received. 
For example, when entering mailbox  123 as a destination, if there is too 
long a pause between 2 and 3, the system 
will interpret the number entered 
as 12 and not 123. 
To define the length of time allowed between digit ent ries:
 use the System time out field, on the  Site --> Settings screen, under 
the System Parameters heading.
4.3.5 Use of the # key to terminate an entry
The # key can be entered to terminate an entry. Though the system has 
built-in timers that identify an end of a multi digit entry by a p re-determined 
pause, a user can shorten the response time by pressing the # key, such as 
when quickly entering a phone number.
4.3.6 Use of the * key
Cancel action: Many of the menu choices within the system include an op-
tion to cancel the users selection by pressing the * key.
Move to previous menu: In all of the subscriber interface menus, pre ssing 
the * key 
will result in returning to the previous menu. 
						

							Section 4:  OPERATION4-3
4.4 FIRST-TIME USER TUTORIAL
Upon entering the mailbox as a subscriber for the first time, emaGEN 
greets the mailbox owner with a tutorial. The subscriber is prompted to 
record a name, personal greeting and private password. 
After having completed this tutorial, the subscriber:
 is now in the directory,  and
 hears the subscribers menu.
4.5 DIRECTORY TREE
/usr/emaGEN/bin -- Executable files 
/usr/
emaGEN/vox -- Voice files
/usr/
emaGEN/vmdat -- Data files
/usr/
emaGEN/mailbox/rpt -- Report files
/usr/
emaGEN/mailbox -- Mailbox greetings
/usr/
emaGEN/messages -- Incoming messages 
						

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							5-1
Section 5 
SYSTEM ADMINISTRATION
5.1 GENERAL
emaGEN system administration is done remotely using standard 
web based tools. You can connect to the system through a direct 
connect data cable, over an Intranet or the Internet, using a null mo-
dem cable or a standard modem.
There are several administration tools at your disposal:

emaGEN T3adm – a configuration utility to help you setup the 
network and start / stop the system. 
emaGEN T3adm is exe-
cuted from telnet / HyperTerminal.

emaGEN monitor – a display utility that shows the status of the 
voice mail ports.

emaGEN WebController – a web based administration interface 
to 
emaGEN, used to administer users, site and PBX informa-
tion.
 standard ftp (file transfer protocol) – using standard ftp protocol, 
you can access files on 
emaGEN with any browser or ftp pro-
gram.
This section will discuss the connection options as well as the 
ema-
GEN 
T3adm, emaGEN monitor and ftp connections.
5.2 CONNECTING TO emaGEN
5.2.1 Data Connection
The most efficient method to connect to 
emaGEN is using a data 
connection. 
You can either connect:
 using a PC on the same network as 
emaGEN 
or  
						

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 create a direct PC-to-PC connection with a crossover data cable, 
as shown on the right, in Figure 5-1, below.
Figure 5-1   Crossover Cable Diagram
A data connection will ensure that TCP/IP protocol is running and will 
enable ftp, web browsing and telnet. 
For a data connection, you will need to know the IP address and sub-
net mask of 
emaGEN.
5.2.2 Modem connection
emaGEN is configured to accept remote administration via modem. 
Make sure a modem is connected or installed on 
emaGEN, and a 
telephone line is connected to the modem. The modem is set to an-
swer automatically by default.
emaGEN is equipped with a built-in remote access mechanism. 
You can network to it using windows dial-up networking.
To connect to an 
emaGEN system, you will need to create a dial up 
account (as specified below) and then login to the system.
A. Connecting to a remote 
emaGEN
1. Double click the dial-up account you create (as defined in the 
two sections below)
2. Enter the user name and password of 
emaGEN -- both are 
tenecs by default.
3. Click “Dial”.
A window should pop-up once a connection is established.
4. Enter the login name -- tenecs, and press Enter.
5. Enter the password -- tenecs, and press Enter.
6. Once you have logged in, type slirp -P, and press Enter.
The system will print out its current ip address (default is
192.168.0.100), and other system information. 
						

							Section 5:  SYSTEM ADMINISTRATION
5-3
7. Click the “done” button (in Windows 98 click the “Continue” but-
ton), after which a new connection icon should appear in
the local machines task bar, which means you have established 
a TCP/IP connection with the remote machine.
8. Open an Internet browser, and enter in the URL line the remote 
IP address (192.168.0.100) to see the Web Controller adminis-
tration site. 
B. Creating a dial-up account from windows 2000
1. Right-click “My Network Places”, select “Properties”.
2. Double-click “Make new connection”.
3. Click “Next”.
4. Select “Dial up to private network” and press “Next”.
5. Enter 
emaGEN modem number.
6. Indicate if the connection is for all user or for current user only 
and click “Next”.
7. On the “internet connection sharing” page click Next.
8. Enter the connection name (e.g. “tenecs”) and press “Finish”.
9. Right-click the connection you just created (inside the “Network 
and dial-up connections” window).
10. Click the “Security” tab.
11. Select “Advanced” from the “Security options” and click on “Set-
tings”.
12. Select “Allow these protocols” and check all the specified proto-
cols.
13. Make sure the last check box, “For MS-CHAP…”, is not checked 
and click “OK”
14. Click “Yes” on the dialog box which then appears
15. In the “Security” tab, check “Show terminal window” (at the bot-
tom of the tab) and click “OK”
C. Creating a dial-up account from windows 98
1. Double-click “My Computer”.
2. Double-click “Dial-up networking”.
3. Double-click “Make new connection”.
4. Provide the connection name.
5. Select a modem you want to connect with.
6. Click “Configure”.
7. Click the “Options” tab.
8. Check “Bring up Terminal-Window after dialing”. 
						

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9. Click “OK”.
10. Click “Next”.
11. Enter the 
emaGEN modem number.
12. Click “Finish”.
5.2.3 Null-Modem connection
You can use a null modem cable to connect to the communication 
port on 
emaGEN. This connection will work regardless of an IP ad-
dress, and you can use it in case the IP connection is not functional 
or the IP address of 
emaGEN is unknown. 
NOTE
You will not be able to use the 
emaGEN
WebController and ftp access to the system
using null-modem, as it is not an IP based
connection. However, you will be able to
run the 
emaGEN T3adm program.
5.3 ftp ACCESS
ftp (File transfer Protocol) is an internet standard for transferring files 
between systems over IP protocol. In order to view the contents of 
emaGEN System as well as download or upload files to it, you will 
need ftp access.
When connected to 
emaGEN using a crossover cable or over a net-
work:
 open a browser window on your machine and type the following 
in the address (URL) line of the browser:
ftp://root@
emaGENIPAddress/../usr/emaGEN
where emaGENIPAddress is the name or IP address of the 
emaGEN machine. 
For example, with the default address of 
emaGEN being 
192.168.0.100, you will enter:
ftp://[email protected]/../usr/
emaGEN
You will then be prompted to enter your administrator password. 
Now you have access to the 
emaGEN directory and you can copy, 
paste and edit files by using standard Windows commands. 
						

							Section 5:  SYSTEM ADMINISTRATION
5-5
5.4emaGEN T3 Adm
The emaGEN T3adm is an administration and setup utility. It will en-
able you to change IP configuration, start and stop 
emaGEN, shut-
down the system and change low level 
emaGEN parameters.
To run the 
emaGEN T3adm program, proceed as follows.
5.4.1 Logging in – “telnet”
To run the 
emaGEN T3adm program you need to be logged on to 
emaGEN using telnet. 
To run telnet:
1. open a command prompt in windows and type:
telnet 
emaGENIPAddress
where 
emaGENIPAddress is the name or IP address of the 
emaGEN machine.
For example:
telnet 192.168.0.100
A communication session will start and the Linux prompt for user 
name and password will appear.
2. Enter the user name and password (this entry is case sensitive).
 The default user name is: T3adm
 The default password is: tenecs
You will then be at the Linux command prompt. 
Telnet can only be used over IP. If you do not have an IP connection 
established, you can use HyperTerminal over a null modem cable or 
a standard modem to connect to 
emaGEN and run emaGEN 
T3adm.
To exit from telnet:
 type exit twice 
or 
 simply close the command line window.
5.4.2
emaGEN T3adm options
 Start the 
emaGEN T3adm program by typing emaGEN T3adm 
at the prompt. 
You will be prompted to enter the super user password.  
						

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The default password is: tenecs
You are now logged in as a super user and ready to use 
emaGEN 
T3adm.
You will get the main administration menu: 
emaGEN Basic Admin-
istrator Program.
You will have the following options:
1. Start/Stop 
emaGEN Services
2. Load tone file(s)
3. Change registry keys
4. Basic network configuration
5. System backup
6. System monitor
7. A1 Info
8. Verify Installation
9. Shutdown system
x.   Extra stuff
q.   Unix shell
At any time -- while in the 
emaGEN T3adm program -- you can 
press Ctrl to exit to the Unix shell.
To delete a character, use the Delete key, instead of the Backspace 
key.
5.4.3 Services
Each of the 
emaGEN components is called a service. The services 
include:

emaGEN VM -- The main voice processing server

emaGEN IMAP -- The IMAP server

emaGEN POP -- The Pop server

emaGEN TTS -- The text to speech server
Select option 1 from the 
emaGEN T3adm options and you will get 
options to start and stop each of these services. You can use this 
when you need to reset any of the servers.  
						

							Section 5:  SYSTEM ADMINISTRATION
5-7
NOTE
It is recommended to wait approximately 15
seconds after stopping a service before
restarting it, to allow all the program com-
ponents to shut down.
Option number 5 will allow you to select the startup mode for each 
server.
When using the 
emaGEN VM main voice processing server, only, 
you can select Manual or automatic. The default setting is automatic, 
which means the server will start to work upon startup of the system.
5.4.4 Network configuration -- option 4
You can use the 
emaGEN T3adm to configure the IP address of 
emaGEN without any need for in depth knowledge of the linux op-
erating system. 
1. Select option 4 of the 
emaGEN T3adm main menu and provide 
the required network information:
NOTE
Do not use DHCP (Dynamic Host Configu-
ration Protocol).
 The IP address for this machine
 The Network subnet mask
 The Host name – by which you want to refer to this machine
 The Gateway -- through which the system can reach the 
public internet
 The Domain Name Server (DNS) which is used to resolve 
internet addresses
2. After changing this information, execute the shut down proce-
dure and reboot the machine, for the changes to take effect.
3. Make sure to note the changes to allow further access through 
IP to this machine. 
4. If you fail to connect after reboot using telnet, you can resort to 
the Telnet method using a null-modem cable or a standard 
modem.
5.4.5 System Backup -- option 5
To backup the system:
1. Select option 5 of the 
emaGEN T3adm menu. 
This will copy all the system files to a backup location.