Telrad Digital Emagen Unified Messaging System Manual

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19.4 DEFINING THE IVM HUNT GROUP 
You use the IVM Hunt Groups screen to assign and define the: 

emaGEN hunt group DN 
 maximum number of ports for 
emaGEN 
 maximum number of ports for recorded announcer (RAN).
Maximum ports for 
emaGEN voice mail
Enter a number to define the maximum number of ports used for 
voice mail. This field is used to limit the number of voice mail ports 
that will receive calls. The remainder of the voice mail ports will be 
dedicated for recorded announcements. 
The maximum number of ports in a 
unite system is 28.
If the number in this field is equal or greater than the number of 
voice mail ports, then no ports will be reserved exclusively for 
recorded announcements. See Maximum ports for recorded 
announcement, below.
Maximum ports for recorded announcement
Enter a number to define the maximum number of ports used for 
recorded announcement. This field is used to limit the number of 
voice mail ports that will be reserved for recorded announcements. 
The remainder of the voice mail ports will be reserved for the exclu-
sive use of voice mail. 
The maximum number of ports in a 
unite system is 28.
If the number in this field is equal or greater than the number of 
voice mail ports, then no ports will be reserved exclusively for voice 
mail. See Maximum ports for voice mail, above.
To define the IVM hunt group:
1. From the Station Group Features heading, select the IVM Hunt 
Groups Screen.
The program displays the IVM Hunt Groups Screen.
Enter the DN of the 
emaGEN voice mail hunt group defined in 
Step 1 of Section 19.4, above.
2. Enter the maximum number of ports for voice mail (see explana-
tion above) -- 1 to 28 for a 
unite system.
3. The maximum ports for Recorded Announcements (see explana-
tion above) -- 1 to 28 for a 
unite system.
4. Press the [Save] icon to save your data entry. 
						

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19.5 RING ROUTING
You must route trunk groups serving emaGEN subscribers in the 
unite system to the emaGEN hunt group, in order for incoming 
external calls to utilize 
emaGEN features. 
Ring routing programming is described below, in Section 19.5.
NOTE
Divert calls to 
emaGEN/IVM in the follow-
ing screens:
 Station Attributes (F-A) (DND forward 
parameter)
 Interflow/overflow Programming Screen 
(C-P-[Edit Units] icon) (Inflow port 
parameter).
To ring route regular and half private trunk groups:
1. From the Trunk Groups heading, select the GR-RF Screen . The 
program displays the REG.HP/GROUPS FEATURES Screen.
2. If there is an entry in the ATT Route parameter, delete it.
3. Enter the IVM Hunt group DN in the Day Route and Night Route 
parameters for the appropriate trunk groups.
To ring route private trunks:
1. From the Private Trunks heading, select the Private Trunk Fea-
tures screen. The program displays the Private Trunk Features 
P-T Screen.
2. If there is an entry in the ATT Route parameter, delete it.
3. Enter the IVM Hunt group DN in the Day Route and Night Route 
parameters for the appropriate trunk(s).
To ring route TIE/DID trunks:
1. From the Programming screens menu select the DID Routing 
screen heading. The program displays the DID Routing Screen.
2. If there is an entry in the ATT Assign parameter, delete it.
3. Enter the IVM Hunt group DN in the Day Routing and Night Rout-
ing parameters for the appropriate trunk groups. 
						

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19.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUS
Assign to each appropriate trunk and/or trunk group:
An 
emaGEN mailbox number;
 Its status as belonging to one of: 
 up to four tenants in a 
unite 128 or unite 400 tenant sys-
tem, 
 up to 24 tenants in a 
unite 1000 tenant system
or 
 Automated Interview.
When this is done, the system routes incoming calls on the trunk or 
trunk group to the specified mailbox for the specified tenant.
The following screens contain parameters for Voice Mailbox and 
IVM Tenant:
 REGULAR/HP GROUP FEATURES, see Section 19.5, above.
 PRIVATE TRUNK FEATURES, see Section 19.5, above.
 DID ROUTING, see Section 19.5, above.
For each trunk or trunk 
emaGEN group on the above screens for 
which you want to allocate an 
emaGEN mailbox:
 Type the mailbox number, up to four digits, into the Voice Mailbox 
parameter.
For each trunk or trunk group on the above screens that you want to 
assign to one of the 
emaGEN tenants:
 Type into the IVM tenant parameter either
The tenant number, to which you want to assign the trunk or 
trunk group:
 T1 to T4 -- in 
unite 128 or unite 400,
 or
 T1 to T24 -- in 
unite 1000 
OR
 
Ty p e  ai, if you want to dedicate the trunk or trunk group to the 
automated interview feature. 
						

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19.7 ASSIGNING INTERCOM RESTRICTION
A unite  system (including emaGEN), is able to support up to: 
 four tenants on a single 
unite 128 or unite 400 system,
or
 24 tenants on a single 
unite 1000 system.
If there is a tenant configuration, ICM (intercom) restriction is 
applied separately for each tenant. If there is no tenant configura-
tion, all extensions default to tenant #1.
ICM group
An ICM group is a restricted internal calling group. You can establish 
up to: 
 four ICM (intercom) groups on a single 
unite 128 or unite 
400 system
or
 16 ICM groups on a single 
unite 1000 system. 
For additional information on ICM restriction see the Feature descrip-
tion manual.
ICM class
The ICM class designation is used to restrict calling within ICM 
groups.The ICM group and ICM class designations only affect the 
making and receiving of internal calls. For each Class of Service, you 
may assign one ICM class to one of the four, or 24 ICM groups -- de-
pending on your specific 
unite system. An extension, assigned a 
particular COS, can call only those extensions in the designated ICM 
group (i.e. only those in the same vertical ICM# column) and only 
those with the ICM group having the same or higher ICM class as de-
fined for that COS. (The highest ICM class is 1. The lowest ICM class 
is 4).
For example, if COS 1 is assigned to ICM group 1 and is assigned 
ICM class 3, extensions with COS 1 can call any extension with a 
COS assigned to ICM group 1 and assigned an ICM class of 3 or 4. 
In this example, an extension in COS 1 is NOT able to call any 
extensions in ICM groups 2, 3 or 4 or those extensions in ICM group 
1 with an ICM class of 1 or 2
From the Station Group Features heading,  select the Hunt Groups 
screen. The system displays the Hunt Groups I-H Screen.
1. Enter the number (1-4 or 1-16 -- depending on your specific 
unite system) of the ICM group to which you want the IVM hunt 
group to belong in the IVM group parameter. 
						

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2. Enter the number (1-4) of the ICM class in the ICM Class param-
eter.
19.8 STATION FEATURE PROGRAMMABLE BUTTONS 
You must program the two programmable buttons used for ema-
GEN
 features, [CALL SCREEN] and [CALL RECORD]. You can 
also program a programmable button for [MESSAGE MONITOR-
ING].
Assign Voice message [VM] buttons to all extensions other than 
Executive set with expanded display.
19.8.1 Programmable Keys Selection and Station Maps Screen 
You use this screen to define the programmable buttons for each 
type of station in your 
unite system and organize them by map 
types.
 From the Station Features heading, select the Programmable 
Keys Screen. 
The program displays the Programmable Keys F-P Screen. 
This screen lists the default and numbered maps currently defined 
in the system. In addition to the default maps, your 
unite system 
allows you to define up to the following number of maps -- each map 
assigned to a specific type of station:
 39 different maps -- in 
unite 128,
 45 different maps -- in unite 400,
 145 different maps -- in unite 1000.
 Table 19-1, below,  lists station types, their names, and their abbre-
viations.
Modifying a default map will change every station of that type hav-
ing the default setup. Modifying a specific map will change all sta-
tions assigned that map number.
Note that the cursor only moves up and down in the Map type field.
If you wish to use a currently defined map:
1. Move the cursor to the map type definition opposite the number 
of the station map for which you want to define either or both of 
these programmable features.
2. Press the [Edit Units] icon.
The program displays the selected station map. 
						

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Table 19-1:  Station types
If you wish to define a new map:
1. Move the cursor to a blank map type field and enter the desired 
map type.
After definition, the cursor moves down to the next empty map 
type field.
2. Move the cursor back to the type you just entered.
3. Press the [Edit Units] icon;
The program displays the default station map for that map type, 
allowing to you modify it, as necessary.
To program the [CALL RECORD], [CALL SCREEN], and [MES-
SAGE MONITORING] buttons:
1. Place the cursor on the button you want to program as a [CALL 
RECORD] button.
2. Type cr, the code for the Call record feature, followed by ENTER.
3. Place the cursor on the button you want to program as a call 
screen button.
AbbreviationStation Names 
Avanti telephone sets
EDAvanti 3025
Avanti 3020
SMAvanti 3015D
SMAvanti 3015
Avanti 3000 set
Digital telephone sets
BA4 Button Set
SDDisplay 
Speakerphone set /
Speakerphone Set
EX1Executive station with display
EXDExecutive station /
Executive station with expanded display
Analog telephone sets
BKBasic analog telephone
FBFour button plus telephone
STStandard telephone
EXStation 10 Executive Analog telephone 
						

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4. Type cs, the code for the Call screen feature, followed by 
ENTER.
5. Place the cursor on the button you want to program as a Mes-
sage monitoring button.
6. Type mm, the code for the Message monitoring feature, followed 
by ENTER.
NOTE
A message monitoring button may only be
defined on speakerphone sets.
7. Press the [Save] icon to save your map and button assignments 
after completion of all [CALL RECORD], [CALL SCREEN] and 
[MESSAGE MONITORING] button programming.
The program downloads the data and all associated stations are 
reset.
All telephone sets defined to have this map number will now have 
programmed [CALL RECORD], [CALL SCREEN], and [MESSAGE 
MONITORING] buttons, in the positions defined above.
To view the various station map numbers and types currently 
assigned:
 Press [F3] while on the Station Definition Screen.
The screen displays a listing of the map numbers with associated 
station type and station DNs.
To copy a map definition to or from another map:
1. Press the [Transfer Units] icon, while on the Programmable 
Keys Screen, to begin the copy procedure.
The program prompts: 
Copy map To or From?
2. Enter t or f as appropriate.
The program prompts: 
Enter map number to copy to (or from)
3. Enter the appropriate map number.
4. Enter the map number,
or 
Ty p e  def for a default map.
5. Press ENTER.
The map definition is copied;
If there is no default map for the type you have entered, the pro-
gram gives you an error message.
6. Press the [Save] icon to save your map and button assignments.
The program downloads the data  and all associated stations are 
reset. 
						

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NOTE
You may also wish to assign a voice mes-
sage function code. See the Function
Access Codes S-F Screen.
19.9 ATTENDANT FEATURES PROGRAMMING 
There are two items which may be necessary to program in the 
Attendant Features Programming Screen:
 The Call Record button;
 The Attendant Definition for shared use of 
emaGEN among ten-
ant systems (see Section 19.12).
19.9.1 Programmable Keys and Attendant Definition Screen
A programmable button used for the emaGEN Call record feature 
must be programmed for the attendant. This screen defines the 
attendant position and its programmable buttons.
1. From the Attendant heading, select the Attendant Definition 
Screen. 
The program displays the Attendant Definition A-A Screen, which 
prompts you to choose the number of the map to define.
2. Move the cursor to the map number, from 1 to 4, on which you 
want to program one of the buttons as a [CALL RECORD] but-
ton.
3. Press the [Edit Units] icon to have the program display the 
selected Attendant Map Screen.
To program the [CALL RECORD] button:
1. Place the cursor on the button of the Attendant Map Screen you 
want to program as a [CALL RECORD] button.
2. Type cr, the code for the Call record feature, followed by ENTER.
3. Press the [Save] icon to save your programmable button assign-
ment.
The program downloads the data and the attendant station is 
reset according to the modified map
19.10AUTOMATIC CALL DISTRIBUTION PROGRAMMING 
You must define the parameters relevant to emaGEN Announcer 
Plans within ACD configuration programming both to both provide 
recorded announcements and to support the optional Automatic  
						

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Call Distribution feature. You define Announcer Plans and then use 
them as a parameter in the relevant ACD Screens.
19.10.1 ACD Routing Plans Screen
You use this screen to define the parameters of each ACD routing 
plan, one of which is an announcer plan with recorded announce-
ments.
The screen informs you of the number of available plan entries. the 
maximum number of ACD plans is:
32 for 
unite 128
48 for 
unite 400
48 for 
unite 1000
1. From the Auto. Call Distribution heading, select the ACD Routing 
Plans Screen.
The program displays the ACD  Routing Plans C-P Screen.
2. Define the relevant parameters for each ACD routing plan that 
you establish,
or 
Add the relevant 
emaGEN information, if the routing plan has 
already been defined.
These parameters are:
 DN for the ACD routing plan;
 Name of the ACD routing plan;
 Main group number, the ACD group that first receives an incom-
ing call;
 Priority value, establishing the priority of a call arriving from this 
routing plan into the call answering queue. The priority value can 
be from 1 to 99, with 1 as the highest priority. The default priority 
value is 1;
 Announcer plan, the number of the announcer plan serving this 
ACD routing plan. The announcer plans themselves are pro-
grammed using the Announcer Plans Screen, as described in 
Section 19.10.3 below.
NOTE
Message station is the number of the mail-
box where you want callers to an ACD plan
to be able to leave a message. A call is for-
warded to this mailbox after it has been in
the queue long enough for the time entered
in the Inflow timer parameter on the Inter-
flow/overflow Programming A-P-[Edit
Units] icon Screen to elapse. The Inflow 
						

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port parameter in this screen must contain
the DN of a VS&F device, IVM or an IVM
hunt group. The ACD plan’s mailbox must
also be entered in the 
emaGEN/IVM PC.
3. Press the [Save] icon to save your data entry.
19.10.2 Interflow/overflow Programming Screen 
You use the Interflow/overflow Programming Screen to define inter-
flow and overflow parameters, one of which may be a voice mail 
hunt group. These parameters are an essential part of ACD opera-
tion. You are able to define a different set of interflow and overflow 
parameters for each ACD routing plan.
It makes no difference for the purpose of this screen whether or not 
the ACD system uses the optional predictive overflow feature in 
addition to the regular or non-predictive overflow.
1. Press the [Edit Units] icon.
The program displays the Interflow/overflow Programming 
Screen.
2. Press the [Save] icon to save your data entry.
You use this screen to define the following fields:
 Interflow time, the time period after which unanswered calls sent 
by this routing plan will ring at the interflow port;
 Interflow port, the DN of the 
emaGEN hunt group or the atten-
dant position to which the call will be forwarded after the interflow 
time is exceeded. The 
emaGEN hunt group has been defined 
as described in Section 19.4 above;
 First overflow time, the amount of time that a call can remain 
unanswered in the main ACD group queue before it is forwarded 
to ring in the first ACD overflow group queue as well;
 First overflow group, the number of the ACD group, in addition to 
the main group, to receive unanswered calls from this ACD plan, 
after the first overflow time has been reached;
 First overflow priority, the priority given to a call overflowing to the 
first overflow group when it enters that group queue;
 Second overflow time, the amount of time that an unanswered 
call can remain in the both the queue of the main and first over-
flow ACD groups before it begins to ring in the second ACD over-
flow group queue as well;
 Second overflow group, the number of the second ACD group, in 
addition to the main and first overflow groups, to receive unan-
swered calls from this ACD plan, after the second overflow time 
has been reached;