Telrad Digital Executive Set With Expanded Display User Guide

							Integrated Multi-Application Generator
Executive set 
with expanded display
 
User guide
76-110-0190/I Issue 1 
						

							iiExecutive set with expanded display
NOTICE
This publication refers to Telrad Integrated Multi Appli-
cation Generator (ImaGEN), Release 6.0, connected 
to Telrad DIGITAL KEY BX and DIGITAL 400 sys-
tems, Release SB6/DB6. 
Telrad reserves the ri
ght to modify the equipment and 
software described herein without prior notice. How-
ever, chan
ges made to the equipment or software 
described herein do not necessarily render this publi-
cation invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York 
						

							Executive set with expanded display 1
WHAT IS IMAGEN?
IMAGEN is a multiple application generator that incorpo-
rates an electronic voice mail system, providin
g you with 
an easy, fast and dependable way to communicate with 
people inside and outside your or
ganization.
• For outside callers dialin
g in to your organization, 
IMAGEN plays a recorded announcement that offers 
assistance in reachin
g the person with whom they want 
to speak, and provides options for proceedin
g if that 
person is subsequently unavailable. 
• For you, as an IMAGEN subscriber, the wide variety of 
IMAGEN features provides you with the flexibility you 
need in mana
ging your communications requirements, 
such as handlin
g incoming calls, and leaving and 
receivin
g messages. This manual provides you with an 
explanation of these features, to
gether with step-by-
step instructions for operatin
g the IMAGEN functions.  
						

							2 Executive set with expanded display
BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal IMAGEN user is assi
gned a mailbox for their 
own personal use. This is where the recorded messa
ges 
you receive are stored.
Each mailbox has a unique number (up to six di
gits). Your 
mailbox number is usually the same as your extension 
number.
Once the system administrator has assi
gned a mailbox to 
you, you personalize it by:
• obtainin
g a unique password from the system adminis-
trator (which you can chan
ge or cancel);
• recordin
g your name in your mailbox;
• recordin
g the personal greetings that you want your 
callers to hear when you are unavailable.
SOFTKEYS
The six keys located on the left of your display screen are 
called softkeys. The name of each softkey appears on the 
display screen next to it. This name chan
ges, depending 
on the particular function you are performin
g.
When performin
g most functions you have two choices. 
You can either press a softkey, or dial the correspondin
g 
number on the dialpad, in order to perform the same func-
tion. For example, to receive your messa
ges you can either 
press the 
{RECEIVE} softkey or dial [1] on the dialpad. For 
some functions there is no softkey, but only a number on 
the dialpad.  
						

							Executive set with expanded display 3
For your convenience both the softkey (if available) and the 
di
git for performing a certain function appear in the menus 
in this manual.
MENUS
A menu is a list of options. For example, upon enterin
g the 
system at your extension, you receive the IMAGEN MAIN 
Menu:
In some menus you both see and hear the list of options. 
You see the softkey names displayed on your screen and 
at the same time you hear a recorded announcement, 
informin
g you of the dialpad digits that also perform these 
functions. In the above menu, for example, there is no dif-
ference between pressin
g the {LEAVE MSG} softkey and 
dialin
g [2] on the dialpad.
There are other menus that you only hear -- they may have 
no display, or only a partial display. In still other menus you 
see a full display, but hear only some of the options.
You make a selection from a menu by pressin
g the appro-
priate key. You may then receive another, different list of 
options, dependin
g upon your selection.
You do not have to listen to the entire recorded menu 
before makin
g your selection.
Your system may have been pro
grammed with menus that 
are sli
ghtly different from the ones in this manual. See your 
system administrator for more information.
To leave a message{LEAVE MSG}[2]
To enter a mailbox {ENTER MBOX}[#]
To enter your mailbox{YOUR MBOX}[#][#]
To request extension number assistance{EXT ASSIST}[9]
To exit from IMAGEN{EXIT}[
*] 
						

							4 Executive set with expanded display
NOTE
After the menu recordin
g is finished, you have 5 
seconds in which to make a selection from the 
menu. If you do not make a selection within 5 sec-
onds, the previous menu appears and/or is played. 
If a
gain you do not make a choice within 5 sec-
onds, you exit IMAGEN.
YOUR PASSWORD
Your mailbox has a unique password, to make sure that no 
one but you has access to the messa
ges you receive. You 
receive your password (of up to 12 di
gits) from the system 
administrator.
TYPOGRAPHIC CONVENTIONS
In this 
guide the names of softkeys appear in italic bold 
type and within braces, as in 
{ACTIVATE}, whereas the 
names of fixed buttons and dialpad buttons appear in bold 
type and within brackets, as in [SPKR] or [2]. The names 
of menus are in all capital letters, as in MAILBOX Menu.
GENERAL FUNCTION KEYS
There are some keys whose functions are fixed:
Dial [0]To repeat the current menu
or
To dial for operator assistance -- only for 
outside calls 
Dial [
*]To return to the previous menu
or
To exit IMAGEN from the MAIN Menu 
						

							Executive set with expanded display 5
WHAT CAN YOU DO WITH IMAGEN?
IMAGEN enables you to perform the followin
g functions:
• receive messa
ges;
• view your messa
ge listing on screen
• leave messa
ges for other subscribers;
• leave messa
ges for a group of subscribers;
• record your telephone conversations;
• screen incomin
g calls;
• store messa
ges intended for future delivery;
• have a messa
ge header (date and time that a message 
was sent) attached to incomin
g messages;
• attach an annotation to a messa
ge you are redirecting;
• receive confirmation when a messa
ge you have sent is 
heard by the receivin
g party;
•ta
g messages as urgent and/or private;
• forward calls and/or messa
ges to another destination;
• index old messa
ges for future retrieval;
• copy or transfer messa
ges you have received to other 
mailboxes;
• pro
gram Automated attendant service for your mailbox. 
						

							6 Executive set with expanded display
ACCESSING IMAGEN
The IMAGEN External Main Menu (below) is played to 
external callers dialin
g in to the IMAGEN system. You can 
access this menu from outside the system by dialin
g the 
IMAGEN telephone number, 
given to you by the system 
administrator.
You hear the followin
g options:
If you are callin
g from inside the system, simply dial the 
IMAGEN access code, 
given to you by the system admin-
istrator.
NOTE
If you use a non-tone dial telephone to dial in to 
IMAGEN, the call is handled accordin
g to system 
pro
gramming. Generally, the call is forwarded 
directly to operator assistance. Refer to your sys-
tem administrator for details. 
To call an extensionDial [1] and the extension no.
To leave a messageDial 
[2] and the 
mailbox number
To dial by nameDial 
[3]
To conduct an interviewDial [4]
To use single digit dialingDial [5], [6], [7] or [8]
To ask for extension assistanceDial [9]
To ask for operator assistanceDial [0]
To disconnectDial [
*] 
						

							Executive set with expanded display 7
If a caller from outside the system dials an extension that is 
busy or doesnt answer, IMAGEN responds with the follow-
in
g options:
Your system may be pro
grammed differently, and you may 
not have the option of waitin
g for the extension, or you may 
be prompted to leave a messa
ge immediately.
You can choose from a variety of alternative pro
gramma-
ble Automated Attendant service approaches, as 
described in detail in PROGRAMMING AUTOMATED 
ATTENDANT SERVICE FOR YOUR MAILBOX, under 
ADVANCED 
IMAGEN SUBSCRIBER FEATURES, below.
To wait for the extensionDial [1]
To leave a messageDial [2]
To reach the operatorDial [0]
To return to the previous menuDial [*] 
						

							8 Executive set with expanded display
GETTING STARTED 
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You 
generally enter your mailbox from your own extension, 
usin
g the IMAGEN access code that the system adminis-
trator has defined. However, you can also enter your mail-
box from any standard tone dial telephone. For example, if 
you are at home and want to listen to the messa
ges you 
received at the office, you can dial the IMAGEN telephone 
number and then enter your mailbox.
To enter your mailbox from your own extension
1. Dial the IMAGEN access code; you receive the internal 
MAIN Menu:
2. Press 
{YOUR MBOX} or dial [#][#]; if you have any 
messa
ges, you hear a recorded announcement:
You have  new messages and  old 
messa
ges, and are asked to enter your password.
To leave a message{LEAVE MSG}[2]
To enter a mailbox {ENTER MBOX}[#]
To enter your own mailbox{YOUR MBOX}[#][#]
To request extension number as-
sistance{EXT ASSIST}[9]
To exit from IMAGEN{EXIT}[
*]